Podpoint Avaliações 150

We had two chargers installed at two different work sites, one is offline and giving out free electric and the other is not working.
Absolutely no aftersales service, they just want your money up front.
Dont bother and go with someone else

Pod point installed an EV point for me (paid for by Jaguar) this morning after a 6 week wait. I expected the wait given the end of the grant scheme, but the installed unit cuts off after 30 seconds of charging with a fault indicated. I contacted them for help and got a bot reply telling me that they are very busy but someone will reach out soon.
Deploying equipment that doesn't work will keep their helpdesk very busy. In my opinion the technician should have tested the final function of the unit on load before leaving.

Update: Support contacted me by phone next working day after a 4 day weekend. It turned out the installation technician had connected the induction loop around the wrong mains wire, preventing the unit from working. Support were able to diagnose and change the unit electronics to give me half power charging. Fortunately I have the engineering training to fix it once it was explained to me what was wrong rather than waiting for a visit and running on 1/2 power until then.

Would have left zero if I could have. Recommended by land rover ( who have also been hopeless) we received a series of emails asking for various images of fuseboxes wires etc. The first set were sufficient and on receipt of the second set we were told we would need an electrician to upgrade. Our house is twenty years old not something from the 18th century. No response were challenged, no reply to further emails. On hold to their customer helpline for 20 minutes to be told that's all they can do. Shocking service do not use !!!!

Placed my order before the required cutoff point for UK Grant, only to find out they didnt have any fitting dates before the 1st April, so will not qualify, also car is being delivered and 12th March, so I will not be able to charge at home. Cancelling order as I found a more responsive company.

Had a charge point fitted early last year. All going well until recently when I tried to use charge scheduling for the first time. Initially there was a problem because I discovered my charge point had never been connected to my WIFI. This should have been part of the installation but was never done. If it had been done at installation they would have realised that it was placed too far from my router! This meant that I had to pay for an extender at a cost of £20 which I feel should be refunded. Now that WIFI connection OK, the charge scheduling still will not work. The charge point light is blue, when I set the schedule and when I plug in it flashes green as it should. Car has been checked and has no times set itself and is not full so it should charge, but doesn't. I can now only charge as normal like I did before, but had to remove all my schedule times to do so. A lady at support centre says I have a faulty charge point and escalated the problem. Next thing I get is an email suggesting its not working cus I have no schedule set. I had to turn of all the timer settings in order to charge my car!! Do these support people actually know how to use an EV?? And by the way, pick up the phone to discuss issues rather than assume what's happening and sending wasteful mails!

I can't believe how quick and simple it has been to get the charger installed. I ordered my new car on Dec 27th during the Christmas holidays and there was a charger point included in the offer. I didn't expect to hear about it until some time in 2022, but I received an email for Pod Point on 29th December. The forms were broken down into simple steps which I could follow easily and was given an installatioin date of 28th January very quickly. On Tuesday 25th I was phones and asked if they could come on the Wednesday 26th to which I agreed. They were due between 8 and 12 noon.
The Electrician arrived promptly at 10 past 8 and after a brief chat about where I would like it fitted he set to work. He was pleasant, effecient and worked in a tidy fashion, even taking the cable a slightly longer route so as to keep it less obvious on my wall. The process was completed by 9:45 and he then gave me a quick demo (and another chat) before going on his way.
The process worked for me perfectly and I can only say that their procedures worked for me.

Thank you.