Good variety of sofas and armchairs all available to sit and try out Good range of colours and fabrics though salesman did not know full range of options but was able to find out
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Went in for coffee - came out with 2 new settees to replace 2 x 20 year old ones Found the experience friendly and professional Very good selection of quality furniture Staff extremely helpful... Ver mais
A empresa respondeu
Great customer service, spent a lot of time helping me with choice of chair +footstool I purchased. Plenty choice in store. Delivery men were excellent, very nice 2 guys.
A empresa respondeu
Order: 281996 We had a mix up with the L shaped suite and motorised component being different from our order from Aberdeen store. Steve in the furniture division dealt with us and helped us make... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Loja de Móveis para Quartos
- Loja de Pisos
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Loja de colchões
Escrito pela empresa
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Informações de contato
4,6
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great Service as always.
As always, great choice and guaranteed high quality on all products.
Very friendly salesman (Matthew) made our purchase so easy.
Thanks
27 de fevereiro de 2026
Resposta da Sterling Home
Hi James,
Thank you for your lovely feedback!
We’re so pleased to hear you’re happy with the quality of our products and that Matthew made your purchase so easy. We will be sure to pass your kind comments on to him.
We hope you enjoy your purchase and look forward to welcoming you back again soon!
Kind Regards
The Sterling Home Team
Sofa shopping with Matt!
We were sofa shopping, and were approached by a friendly and helpful salesman called Matt. He gave us good information and advice, and was happy to give us time and space to make a choice. Matt is easy to chat to, and is an asset to the team.
16 de junho de 2026
Avaliação não solicitada
Resposta da Sterling Home
Hi David,
Thank you for your kind feedback.
We are so pleased to hear that Matt provided such a friendly and helpful service while giving you the time and space to choose the right sofa. It’s great to know he made your experience enjoyable, and we be sure to pass your lovely comments on to him – he’ll really appreciate it!
Thank you for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
Purchased a suite
Purchased a suite, was told it would be 11 weeks , then advised it would be 12 weeks , called them to chase up then told another 2 weeks.
Poor show , and wouldn't have purchased if I was given accurate time scale for delivery.
I'm sure they will hide behind the 'estimate' statement but won't buy again.
Remember it's an expensive delivery charge so makes it more bitter when it's weeks over the estimated time frame!
Response to response:
Here's a suggestion that may be a bit out of the box, why not adopt a customer service approach?... maybe offering a refund of the delivery cost....or what about a refund of the care package I also purchased?
I know that adopting a compensatory approach may be something outwith he levels of customer service you're used to, however it may eliminate some of the frustration caused.
You should Google ' customer service '.
Apologies cost nothing, unlike the delivery charge.
16 de junho de 2026
Avaliação não solicitada
Resposta da Sterling Home
Thank you for your review.
We’re very sorry to hear about your experience and completely understand your frustration regarding the delays.
We always aim to provide accurate delivery estimates, but unfortunately, on this occasion, the timeframe was extended beyond what was initially communicated. We appreciate how disappointing this must have been, especially for such an important purchase, and we sincerely apologise for the inconvenience and lack of clearer updates throughout the process.
Your feedback regarding both the delivery timing and associated costs has been noted and will be taken on board to help us improve communication and service moving forward.
If there’s anything further we can do to assist you or if you’d like to discuss your order in more detail, please don’t hesitate to get in touch with our customer support team.
Kind Regards
The Sterling Home Team
Difficult to write a review when I have…
Difficult to write a review when I have not received my goods, them having being delayed until the end of June!
3 de maio de 2026
Resposta da Sterling Home
Hello Elizabeth,
Thank you for your feedback.
We are sorry to hear you’ve not yet received your goods and understand how disappointing and frustrating this delay must be.
We’re sorry for the inconvenience caused and appreciate your patience while we work to get your order to you as soon as possible.
Kind Regards
The Sterling Home Team
Exceptional Service
Cannot recommend Steve highly enough at the Aberdeen Store. Helped us with different styles and good ideas for accessories. We ended up with 2 sofas & footstool. Also got carpet arranged for our living room too. Didn’t rush us. Great customer care, what a star!! Thanks Steve!! ( only came in for a coffee!☺️)
Lynn & Allan
15 de junho de 2026
Avaliação não solicitada
Resposta da Sterling Home
Hi Lynn + Allan
Thank you so much for your lovely feedback!
We are so pleased to hear that Steve looked after you so well in our Aberdeen store—he’ll be thrilled with your kind words.
It’s great to know he was able to help you choose the perfect sofas, footstool, and carpet, all while giving you the time and space to make the right decisions. Sounds like that “quick coffee visit” turned into a very successful trip! 😊
We will be sure to pass your comments on to Steve.
Kind Regards
The Sterling Home Team
The boys were punctual
The boys were punctual, efficient and even hoovered up most of the excess carpet! As an added bonus, one of them helped me move some furniture back into the room before they left.
15 de junho de 2026
Resposta da Sterling Home
Hi Susan,
Thank you so much for your lovely feedback.
We delighted to hear the team were punctual, efficient, and took the time to tidy up afterwards. It’s especially great to know they went the extra mile by helping move your furniture —we will be sure to pass your kind comments on to them.
Thank you for choosing Sterling Home Edinburgh.
Kind Regards
The Sterling Home Team
Fantastic service
Fantastic service from a young gentleman named Ryan.
Ryan was so knowledgeable and helpful. From the initial interaction through to the completion of the purchase Ryan’s service was exemplary.
I spent some time browsing a number of areas of this lovely store. Every member of staff acknowledged our presence, which is so refreshing.
Definitely recommend a visit to this store.
7 de junho de 2026
Avaliação não solicitada
Resposta da Sterling Home
Hi Heather,
Thank you for your fantastic feedback!
We are delighted to hear that Ryan provided such knowledgeable and helpful service throughout your visit — we will be sure to pass your kind comments on to him.
It’s also wonderful to know that our whole team made you feel welcome while you were browsing. We really appreciate your recommendation and hope to see you again soon!
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
I had a great experience and assistance…
I had a great experience and assistance today purchasing a Paul Stressless recliner chair with Matt in Sterling’s Aberdeen, Bridge of Don branch. He was really helpful letting me test the chairs for a good time whilst my son played and to price up and consider different options and requirements.
14 de junho de 2026
Avaliação não solicitada
Resposta da Sterling Home
Hi Paul,
Thank you for your great feedback!
We’re delighted to hear you had such a positive experience at our Sterling Home Aberdeen. It’s wonderful that Matt was able to give you the time and support to explore the Stressless range and find the right option, while making your visit relaxed and enjoyable for both you and your son. We’ll be sure to pass on your kind comments to him—enjoy your new chair!
Kind Regards
The Sterling Home Team
Fantastic set of staff at the Aberdeen…
Fantastic set of staff at the Aberdeen site. All extremely helpful and very knowledgeable on their ranges. This store has a superb collection, we were spoilt for choice. Donald did a fantastic job of looking after us along with Jason. We will definitely return to purchase items from them and highly recommend the store. You’ll not be disappointed.
14 de junho de 2026
Avaliação não solicitada
Resposta da Sterling Home
Hi Donna,
Thank you for your fantastic feedback!
We’re delighted to hear you had such a great experience at our Aberdeen store and that our wide range left you spoilt for choice.
It’s wonderful to know Donald and Jason looked after you so well—we will be sure to pass on your kind comments to them.
We truly appreciate your recommendation and look forward to welcoming you back again soon!
Thank you for choosing Sterling Home Aberdeen.
Kind Regard
The Sterling Home Team
Resposta da Sterling Home
Hi Mrs Wilden,
Thank you for your feedback.
We’re delighted to hear that everything was delivered as promised and that you were happy with the service. We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind Regards
The Sterling Home Team
Excellent quality of bedroom furniture
Excellent quality of bedroom furniture.
Instore staff was great from start to finish.
Was advised that delivery would be approximately 6 weeks, I was kept informed .
Delivery to the 2nd floor flat not issues.
2 de maio de 2026
Resposta da Sterling Home
Hi Mark,
Thank you for your kind feedback!
We’re delighted to hear you’re so pleased with the quality of your bedroom furniture and that our in-store team supported you throughout. It’s great to know communication met expectations and delivery to your 2nd floor flat went smoothly. Enjoy your new furniture!
Thank you for choosing Sterling Home Glasgow.
Kind Regards
The Sterling Home Team
Delay without an explanation
Why wasn’t I told that there would be a delay in collecting my already paid for in full Lamp Table?
I have spent a considerable amount of money in the last year and a half with your company and I don’t appreciate not being kept updated.
30 de maio de 2026
Resposta da Sterling Home
Hello Anne,
Thank you for your feedback.
We are sorry you weren’t informed about the delay to your lamp table collection. We completely understand how frustrating this is, especially as it has been paid in full, and we apologise for the lack of communication. We will pass your comments to the store.
Kind Regards
The Sterling Home Team
Great service!
Mattress tried in store, ordered at a great price and then delivered at a time to suit us!!
Highly recommend Sterling!!!
2 de maio de 2026
Resposta da Sterling Home
Hi Margo,
Thank you for your fantastic feedback!
We’re delighted you were able to try the mattress in store, secure a great price, and arrange delivery at a time that suited you. It’s great to hear everything went so smoothly—your recommendation means a lot to us!
Thank you for choosing Sterling Home Dunfermline.
Kind Regards
The Sterling Home Team
Excellent customer service from the…
Excellent customer service from the sale to delivery.
2 de maio de 2026
Resposta da Sterling Home
Hi Morag,
Thank you for your lovely feedback.
We’re so pleased you experienced excellent customer service from sale right through to delivery. We really appreciate you taking the time to share this and hope to see you again soon.
Kind Regards
The Sterling Home Team
Christine has been brilliant throughout…
Christine has been brilliant throughout our sofa journey 🤪. She was knowledgeable about the products and colour choices. Would highly recommend Sterling Home
13 de junho de 2026
Avaliação não solicitada
Resposta da Sterling Home
Hi Jill,
Thank you for your kind feedback.
We’re delighted to hear that Christine made your sofa journey such a positive experience. Her product knowledge and eye for colour really do make a difference, and your recommendation means a lot to us.
We’ll be sure to pass your lovely comments on to her – she’ll be thrilled! Enjoy your new sofa and thank you again for choosing Sterling Home Montrose.
Kind Regards
The Sterling Home Team
Very helpful staff and a great help in…
Very helpful staff and a great help in selecting the right chair.
30 de maio de 2026
Resposta da Sterling Home
Hi Avril,
Thank you for your lovely feedback!
We’re so pleased our team could help you find the right chair. We hope you enjoy it, and we look forward to welcoming you back again soon!
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Resposta da Sterling Home
Hi Laura,
Thank you for your feedback!
We’re delighted to hear you found the team friendly and efficient. Your recommendation is greatly appreciated and means a lot to us!
Thank you for choosing Sterling Home Uddingston.
Kind Regards
The Sterling Home Team
Absolute incompetence and disregard for their customer
We bought flooring from Sterling about a year ago. They came to inspect the floor prior to fitting, they fitted the subfloor after lifting the existing carpet and they recommended then fitted a vinyl tile. This cost over £6,000. We believed they were a company we could trust. In the past year the floor has cracked, separated in places, chipped and generally been a nightmare. Their fitters think the whole thing needs replaced. I’ve exchanged in excess of 100 emails and yet I still can’t get a full refund. I’m worn out, have an elderly relative here and really just want this to end so I can start again with a company who can do the job properly. This has been an endless nightmare and, while they seem to offer solutions, it’s never what suits the customer, who is the one who has suffered from their absolute incompetence so, if you don’t want to live a life of regret, do not go near Sterling. Beyond exhausted. I can’t see a place to attach photos so that’s a shame but think cracks, splits, poor finishes, raised section…
I’ll keep you posted but, still heard nothing! Clearly their customers are irrelevant! Just really low. It grinds you down. I’m assuming that’s their intention. They’re a giant company with all the power. The customer is a minion. Powerless. ☹️
12 de junho de 2026
Avaliação não solicitada
Resposta da Sterling Home
Good morning, Rona,
Thank you for your feedback.
We are very sorry to hear about your experience – this is clearly not the standard we expect, and we understand how frustrating this has been for you.
Please be assured this has been escalated, and our Customer Service Manager will be in contact with you to discuss this further and work towards a resolution.
Kind regards
The Sterling Home Team
Ordered two recliners in Dec2025 they…
Ordered two recliners in Dec2025 they arrived 26th March 2026 by 4th of April 2026 I found that the left hand back of both recliners had poor softer in fill than the right arms . Therefore that area had lots of creases . I complained with a date stamped photo of creases . The left hands at rear felt softer than right hand . Sterling homes sent 2 Technicians from different companies Their findings said creases were due to usage and softer leather which seems odd as front of same arm had no creases and felt more solid . Because the creases were due to usage after 9 day Sterling homes would not be fix poor infil . Also informed me that the assessment was under taken by Independent assessors I found that one of the company used works for Sterling Homes . I have lost all confidence in this company and would not recommend to anybody purchasing recliners due to my experience . I have always bought our furniture from Gillies and never had a problem but my brother bought two recliners from Sterling homes and had them for several months with out a problem so due to his recommendation I went to Sterling Homes . After 3 months the creases got worse and now the left arms look tatty and it depresses me . I do not expect to have paid for what I thought were lovely chairs in show room to end up with poor quality ones
4 de abril de 2026
Avaliação não solicitada
Resposta da Sterling Home
Hi Mr Chung,
Thank you for taking the time to share your feedback.
We’re very sorry to hear how disappointed you are with your recliners, particularly as this has affected your enjoyment of them over time.
Following your initial concerns, we arranged for two separate inspections by independent technicians. Both reports concluded that no manufacturing fault was identified. Based on these findings, we have been unable to uphold your claim.
We appreciate that this outcome is frustrating and regret that this has impacted your confidence in us.
Thank you for your feedback, which has been noted.
Kind regards
The Sterling Home Team
Resposta da Sterling Home
Hi Sandie,
Thank you for your feedback.
We are delighted to hear everything went well. We really appreciate you taking the time to share your experience and hope to welcome you back again soon!
Kind Regards
The Sterling Home Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.