Substack Avaliações 148

BE CAREFUL!
your draft articles made on Substack are completely visible and reacheable by anybody, though you never published them.
If you write sensible stuff on your draft and think nobody see it, think again!
I had a bad issue with a Company, because I quoted it in a draft article that I never want to make public, but it was visible to anyone.

Disgusting platform. Makes free offers to view posts that it locks, and after you jump through all of its dozen hoops to collect your information, it won't even let you view the post.

My article disappeared overnight and the chat bot ‘support’ was useless. There is no way to contact them so this is the only way I have to express this issue. Their formatting is awful as well and hard to use on the app. Will not be using again.

Since the begin of this year I have an account on Substack, to place and link my written articles. After a problem with not being able to login, I have NO possible way to solve this... No mail, no good working link to reset my password... Nothing. In fact I am canceled.
No communication is possible, only an AI chatbot that does nothing understand...
This is a very bad and incompetent medium!

I had a very frustrating experience trying to resolve an issue through Substack’s customer support.

I subscribed to “The Menopause Professor” (Kay Anne Kubutko) via Substack for £70. The content was not what I had expected as it was very general despite being marketed as "not just generic tips", and I also did not receive some of the advertised material (including a “hormone blueprint”). I contacted the provider to request a refund within the stated 7 day period, but did not receive a response.

I then tried to contact Substack directly. However, their support appears to rely entirely on a chatbot, which repeatedly cycles through the same questions without resolving the issue. There does not seem to be any clear way to escalate a query to a human.

I also emailed the terms of service address, but received an automated response stating that if the issue is not specifically related to terms of service, the email will not be actioned.

As a result, my issue remains unresolved and I am currently out of pocket, despite acting within the stated refund window.

Overall, the lack of accessible customer support and inability to escalate issues has been very disappointing.

Substack sent all my login codes to Spam, I never saw them until they blocked me from logging in for 24 hours. I thought they were censoring me. Who would think to look in Spam for a log in code when a website kept bouncing me out? Maybe it is censorship. Otherwise I'm pretty happy with the website, except that the funnel their algorithm keeps tightening and narrowing until I feel like I'm in an echo chamber or silo. It's been a great diversion while I was too sick to do anything else but binge on it.

Like most of the reviews, you can only chat with a Bot. I paid my subscription but keep getting asked to upgrade and pay again. I emailed my specific subscription, Cricket Et Al and simply don't get a response. It's disgraceful to take your money and not provide access or support.

Substack has an identity crisis. It started as a newsletter tool, then evolved into a blog platform, and now wants to be a social media site — and in trying to be all three, it does none of them decent, well would be 'wishful thinking'..

As a newsletter platform specifically, it falls short on the fundamentals: segmentation is basic, automation is almost non-existent, analytics are surface-level, and monetisation options are limited. For anything beyond a simple paid/free split, you'll quickly hit a wall. The overall experience feels confused and the UX/UI is simply terrible!

For anyone with serious content or business goals, look elsewhere.

I published on Substack for almost a year. Original content about consciousness and awakening. No hate, no violence, no spam—just truth.

Then one day, my account was suspended. No warning. No specific reason given.

I appealed. They rejected it with a generic message. I asked for one simple thing: which post violated which rule? They refused. Their "policy" is to never tell you. You just lose your work and your voice.

Their support is not human—just bots that send you in circles. There is no accountability, no transparency, no way to defend yourself.

If you value your work, do not trust this platform. They will delete you without explanation, and you will never get a real answer.

slechte klantenservice, zijn zeer moeilijk te bereiken als je als lezer problemen hebt met abonnementen afsluiten. Weinig betaalmogelijkheden

Good luck trying to unsubscribe if you give them any payment info. You'll be charged "by mistake" repeatedly. It's a scammy company.

I was charged 2 times, but they don't see the payments and the author I wanted to subscribe to, doesn't see my subscription.

I'm only chatting with a bot, that isn't helpful at all.

So I lost 2 times 70 euros but I have no subscription and a whole lot more frustrations.

Do not waste your time on this site. The authors and followers are abusive. Be ready to be be attacked for expressing your opinions if they are not in line with others.

i have had hell trying to cancel a subscription as i can't get a HUMAN only an AI that keeps saying they cant find the subscription that keeps double charging me every month. I finally had to get in touch with the credit card company for FIVE refunds. YET they still keep charging!!!! it is infuriating. NEVER subscribe to a substack! unless free!!!

Substack has become a site for trolls seeking to correspond with women who post.

If you put a picture of yourself, you get inundated with correspondence with men seeking relationships.

I am so utterly pissed off.

I joined LEGAL AF AND PAID FOR A 12 MONTH MEMBERSHIP, on the condition I was able to see all information, including live chats, ask questions and review court documents.

1. have I been able to see court documents? NO.

2 do I get live content? NO

3. POPOK WROTE TO ME, OR A STAFFER DID SUGGESTING I BECOME A PAID MEMBER, & RECIEVE live coverage. I did at the start. Then when I lodged a complaint about discussing Trolls contacting me, suddenly I'm no longer able to see live conent. I've been removed from Live content. Which I signed up for & got for 3 weeks, then the complaint I said during my last live view, since then I have not been able to view anything live, now I'm a Free Subscriber.

4. They keep your CC details, you can't delete your CC information. You actually have to delete your account to delete your CC detials.

5. As a so called Legal Services where Micheal Popok alleges he is protecting women from preditors, here I am getting unsolicted messages from people men wanting to date me. Get pictures of me and telling me how beautiful I am.

6. I've written to Popok, and as yet after nearly 2 weeks, I have not had a response. You would expect when provided with such information you would recieve an acknowledgement and the matter would be looked into. Again being the head of a law firm, you would expect Preditor Trolls to be dealt with & an apology issued. Answer NO.

Good money down the drain, Your privacy not respected, Being subject to Preditory Trolls who send unsolicted messages wanting to date you, Your credit information stored goodness knows where with no way of deleting it, and with being advised that your credit information is being kept for future access without your consent, Arbitrarily being removed from a fully paid service simply because the user raises a concern about Preditory Trolls using a Substack Vlog, absolutley no accountability.

Be warned. Caveat Emptor, Buyer Beware, If your a women, be especially careful on protecting yor privacy

As a reader of Substack.com newsletters, I can't think of a worse way for me to interact with and support the writers whose work I adore.

The way it purports to be a newsletter resource, but then tries to simultaneously be a "walled garden" like Facebook or Twitter, is just a testament to how aggressively Substack is actively making the entire internet a worse place.

I have told more than one writer that I simply can't engage with their work on Substack, and that if they want my support they should set up a Patreon so I can support them that way, then send me their writing in an email using Mailchimp.

I don't know who the head architect is of Substack, but it seems like they have never used the internet and don't know how it works.

If this company went out of business tomorrow, the world would be a measurably better place.

They double charged me for a subscription, then their dumb AI bot refunded me once, and also removed my subscription. So I ended up paying for the subscription without getting it back. There are no more humans running support so I can't actually get a human to fix it.

I'm disappointed that as a follower of several of the people who post on Substack, I would need to spend a lot of money to get all their content.
I simply can't afford $70 a year per person. I also have no desire to try to set up my own blog or newletter.
I'm just a great-grandma that would like to be able to read the analyses of all the people I follow.

It’s good to see a social metspsce with long form content for complex issues

Discovered that they were taking £40 on several occasions from my bank account without authorisation, I had to get a solicitor involved for them to stop. Avoid these scammers at all costs.