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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

What a superb scooter extremly reliable, light weight they seam to go forever. Really pleased with the service that was provided. They came within 2 days very well packaged very easy to unfold we ge... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Exactly what I ordered and in very quick time with no delivery charges fits perfectly into spair battery caria on scooter i purchased from you thank you very happy with everything

Avaliado com 5 de um total de 5 estrelas

The staff at the warehouse so friendly and helpful made the purchase so easy, five star. Delivery on time and very pleasant.

Avaliado com 1 de um total de 5 estrelas

Your wording of your advertisement is very misleading. I ordered a battery but I thought that I was actually ordering an end of line scooter. I felt REAL stupid when I realised my mistake. So you can... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de equipamentos para mobilidade

Escrito pela empresa

T-Sport is a UK family-run business specialising in mobility scooters, powerchairs, mobility aids and genuine spare parts. Since 2019, we have been committed to offering high-quality products, competitive prices and dependable after-sales support. We maintain a large UK stock, allowing us to dispatch most orders within 1–2 working days. We also stock a wide range of spare parts, helping customers keep their mobility equipment in excellent working condition for years to come. Every enquiry is handled by our experienced technical support team via email, ensuring every conversation, photo, video and recommendation is fully documented so we can provide accurate and consistent assistance. We understand that problems can occasionally occur during shipping or with any manufactured product. When they do, we work hard to resolve every case fairly, promptly and in accordance with UK consumer protection legislation. Our goal is not simply to sell a product, but to provide long-term support throughout its lifetime. We are grateful to every customer who takes the time to leave honest feedback. Your reviews help us continue improving our products and services while giving future customers confidence when choosing T-Sport.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

124 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(124)

64 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

The order arrived the next day

The order arrived the next day! Excellent quality and price. I read some negative reviews and am sure that they were left by competitors, because the price of T-Sports product is much lower than others and the quality is much higher. I'm shocked that Trustpilot doesn't delete fake comments, because it negatively affects such decent companies as T-Sports

28 de julho de 2024
Avaliado com 5 de um total de 5 estrelas

T-Sport

T-Sport - a great company you can 100% trsut! Great prices and one of the best costumer service I've seen in Britain!

28 de julho de 2024
Avaliado com 1 de um total de 5 estrelas

Really bad attitude from who ever was…

Really bad attitude from who ever was replying to me! Lied about the product and price! I will never use these people again! Board I got delivered had issues too but no point asking them to rectify it as there attitude is shocking!

12 de julho de 2024
Avaliação não solicitada
logotipo da T-SPORT

Resposta da T-SPORT

Dear customer (?), sorry for any inconvenience caused, please contact us and explain what the problem is with the board. If the price has been changed, but any seller has the right to lower or increase the price without asking the buyer? If you buy milk in a store for £2 pounds today, and tomorrow it will cost £1.5, will you also write everywhere about how bad this store is and the customer service is shocking?
Thank you for your support and feedback 🙏 and lots of positive to you and your family 🥳

Avaliado com 5 de um total de 5 estrelas

Got my paddle board Explorer 2!!

Got my paddle board Explorer 2!!! It was delivered the next day. The kit contains everything you need and much more. Excellent quality and doesn't look like other paddle boards I see around, this one looks expensive and very high quality, no stupid multi-colored patterns. I am very happy with my purchase and will definitely recommend this to my friends.

6 de julho de 2024
logotipo da T-SPORT

Resposta da T-SPORT

Thank you David 😌

Avaliado com 5 de um total de 5 estrelas

I bought a pressure washer six months…

I bought a pressure washer six months ago and decided not to leave a review right away. Used this a large number of times and was very pleased. The high-pressure washer is assembled to a very high quality and is quite easy to care for, You don't need to be a mechanic to do this. Excellent post-warranty service, I can recommend it o every one! I just saw a negative review and I'm sorry that you come across such buyers, although it really looks like a fake review. Thanks again to the T-sport team!

4 de julho de 2024
logotipo da T-SPORT

Resposta da T-SPORT

Hello Tiffany, thank you for your kind words, it gives us strength to work even harder for our customers 🙏

Avaliado com 1 de um total de 5 estrelas

T-SPORT.CO.UK - Terrible service, deceitful sales practices, willing to lie through their teeth

In summary: don't trust anything on this firm's website, expect them to lie to you (even in writing) and if you do buy something from them make sure you pay using Paypal or a credit card so you have some protection for when it goes wrong.

I purchased an electric pressure washer from the 'T-Sport Power' side of this business. I brought the pressure washer knowing that it was produced / imported by another firm, Nitrotek, however the listing on the T-Sport power website stated that the package sold by it included a large number of accessories that was not in the standard Nitrotek offering.

T-Sport are based very locally to me so I was also keen to try and support a local small business. What a mistake that was.

The pressure washer was shipped directly by the supplier (Nitrotek) very quickly and arrived the day after ordering. Upon opening the box though, it was immediately apparent that what I had been sent in no way matched the listing on the T-Sport website. Not a single one of the 'extras' advertised had been included, with only the pressure washer and basic lance / washer bottle in the box.

Just after I'd received the item and realised it didn't match the description, I went back on to the T-Sport website on my laptop only to find that they had updated the sales listing to remove all mention to any pressure washer accessories. Thankfully, I still had the website open on my phone which showed the sales listing exactly as it was when I purchased the item. I challenged T-Sport on this unbelievably deceptive practice and was told that it was 'impossible' and 'didn't happen' that I saw a version of the sales listing which mentioned bundled extras. When I sent them screenshots of the website as I saw it on my phone, they refused to even acknowledge that they had provided me goods which didn't match their description.

When I asked T-Sport to send the accessories that should've been included with my purchase, they then lied to me claiming that neither they nor their supplier had a single accessory in stock and it would therefore be impossible for them to honour their product description. I sent them links to the supplier's website showing that every single one of the supposed bundled accessories was in stock and available for purchase, to which T-Sport suggested I go away and buy those accessories....at a vast markup for what should've been included in the first place.

To add insult to injury, I tested the pressure washer the next morning and found that the plastic casing / handle had been damaged, and that the motor was not assembled correctly, allowing water to pour out the bottom of the unit onto the electrical junction box directly beneath it. A dangerous, if not fatal manufacturing defect.

Knowing that the item was unfit for purpose and didn't match the description, I was left with no choice but to abandon any hope of getting what I paid for originally and had to threaten legal action to recover the purchase costs. This then prompted them to arrange a courier collection to return the item, but still without acknowledging their lies or deceitful practices in changing their website.

I would very, very strongly suggest that if you are reading this you avoid doing business with this company at all costs.

-------UPDATE------
T-Sport has now responded claiming I have left a fake review. Apart from that being libellous to suggest that I am lying, it is so obviously not the truth. My order was number #1108 placed on 13 June 2024 at 10:40am. I received email responses from a member of your staff called Lee.

If you're a potential customer of this firm reading this, then clearly you're capable of reaching your own conclusion as to whether this is a fake review. The fact that this company is unwilling to even publicly engage with a customer they've significantly messed about says it all.....

13 de junho de 2024
Avaliação não solicitada
logotipo da T-SPORT

Resposta da T-SPORT

Hello. We didn't find your order. Looks like a fake review. We checked your account on Trustpilot and see that you are leaving negative reviews to everyone. Please stop doing this and be an honest person.

Avaliado com 1 de um total de 5 estrelas

Would definitely stay away from this…

Would definitely stay away from this company, bought a scooter for a Christmas present it lasted 3 months before the wire snapped once got a replacement it sparked in my daughters face luckily no lasting damage after trying to get a replacement for 4 months this shop just changes their policy when ever they are questioned even took it to a verified scooter service and they even said how dangerous and faulty the e scooter is and should not have been sold
They claim it’s not under warranty as a label has gone red yet it came that way
Avoid at all cost if you want a safe and reliable place to buy a e scooter bought on Amazon from this company
To answer reply
1. None of the wires are insulated they are all bunched together crossing over each other it’s like a puzzle seeing where a certain wire starts and ends
2. My daughter was putting the replacement wire which youse did supply no instructions though I was told we had to YouTube it
3. The lable came red when the scooter arrived
4. Trading standards are looking into this now and once they speak to man I would be happy to to send you the contact details of the store
5. That is funny because I was told your return policy was 6 months then it went to 3 months

25 de junho de 2024
Avaliação não solicitada
logotipo da T-SPORT

Resposta da T-SPORT

Dear review writer, unfortunately we could not find your order, perhaps you bought from another seller, but I will answer your review in any case.
1. How did the spark get on your daughter’s face if all the wires in the scooter are insulated?
2. If the label on the battery turns red, this means that water has flowed into the battery compartment and the scooter has stopped moving due to possible corrosion, a specialist should check the wiring. The instructions clearly state that the scooter is not waterproof and should not be used in the rain and driving through puddles is prohibited.
3. Can I find out the contact details of the store that came to the conclusion that the scooter is not safe and should not be sold? We can't wait to talk to this person and find out what model of scooter he was inspecting and what the problem was and why he couldn't solve it?
4. Our returns and warranty policy has not changed for the last 5 years.

Avaliado com 5 de um total de 5 estrelas

Excellent

Excellent. Very many thanks
Excellent service. Great products . Very fast postage
Very pleased

5 de junho de 2024
logotipo da T-SPORT

Resposta da T-SPORT

Thank you Steve 😊🙏

Avaliado com 1 de um total de 5 estrelas

NEVER EVER Again

Never Again! I ordered a cable attachment in early Jan. Postage itself was quick enough, however I was sent the wrong item.

I contacted Tsport and they organised collection with Royal Mail, again pretty quickly.

I was expecting the refund to have been processed as quickly via my original mode of payment, however I’m having to constantly chase for an update and still haven’t received my money back and this is first week March. There is no telephone number so it’s constantly having to email back and forth and I’m just fed up!

I would never again purchase anything from tsport or recommend to anyone.

8 de janeiro de 2024
logotipo da T-SPORT

Resposta da T-SPORT

Dear customer, we are very sorry that this happened. We have collected the incorrect item from you and have issued a full refund. Once again, sorry for the inconvenience caused.

Avaliado com 4 de um total de 5 estrelas

Easy to order

Easy to order , had slight issue with PayPal overpaying but was dealt with straight away and refund given .
Also had an issue with their choice of courier DHL seem unable to deliver to the correct address , but not the fault of this company .
Good little E scooter very pleased so far .

26 de junho de 2023
logotipo da T-SPORT

Resposta da T-SPORT

Thank you Graham 👍

Avaliado com 5 de um total de 5 estrelas

Highly recommended

Bought a lat pull down add in for my bench, I got it for a very good price with T-sport and it was dispatched the day of payment and arrived at mine a couple of days later well packed.

7 de maio de 2023
Avaliado com 1 de um total de 5 estrelas

Have still not received the item

Have still not received the item, you said delivery was just a day but now it’s been three days now

2 de setembro de 2022
logotipo da T-SPORT

Resposta da T-SPORT

Hello, sorry for any inconvenience caused! Could you please contact us via email or phone number we'll sort it out asap, we need your order number, our email is info@t-sport.co.uk

Avaliado com 5 de um total de 5 estrelas

The item turned up well packed

The item turned up well packed. The delivery driver brought the large box to the back of my flat to my request as I have a ramp and it was easier for the driver to deliver, he was friendly had a smile on his face, that was a nice welcoming to his customers. Excellent Service. Nothing to complain about.

18 de agosto de 2022

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