Problem with order when delivered. No instructions & had obviously been opened. Wondered because came from overseas & was powder & liquid if opened by customs ? However problem dealt with kindly & pro... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I appreciate the fact youbalways get exactly what you order. The delivery time is fast & I rarely have any issues. Great range & competitive pricing. I like the amount of description added, just enoug... Ver mais
A empresa respondeu
We use VSDent often and are really happy with their customer service and correspondence. Goods are always well packaged and arrive promptly. Plus the prices are really good. 😀
A empresa respondeu
Manali provided excellent support throughout the entire process of replacing our X-ray unit with a different type. She was extremely helpful, professional, and responsive from start to finish. She wen... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
VS Dent is your one-stop destination for all your dental hygiene needs. We specialize in types of dental equipment, dental handpieces, and dental consumables. We understand our responsibility towards our country during the pandemic hence, we source and sell high-quality and certified Personal Protective Equipment (PPE). We are authorized dealers for several brands. The values at the core of our organization are respect, operational efficiency, customer orientation, openness, and flexibility. We have a history with dentistry which indicates our value and services in the dental industry.
Informações de contato
Unit C, Sands Industrial Estate, Lane End Road, HP12 4HH, High Wycombe, Reino Unido
- 07490900100
- sales@vsdent.com
- vsdent.com
4,8
Excelente
202 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Manali is always helpful
Manali is always helpful, prompt and efficient. We shop a lot with VS and would highly recommend the items below which we order regularly. They have been robust and have had a good longevity
1. Handpieces
2. Endo motor...single file
3. Light curers
4. Piezo S6 scaling units
Thanks VS
4 de março de 2025
Avaliação não solicitada
Resposta da VSDent
Hi Mr. Kumar, Thank you for your positive feedback! We're delighted you're pleased with our products and Manali’s swift-efficient support. Your kind words mean so much to us, and we’re always here to help with anything you need. Warm regards.
Manali is really helpful and gets back…
Manali is really helpful and gets back to you promptly
4 de março de 2025
Avaliação não solicitada
Resposta da VSDent
Hi Lauren, Thank you! We're delighted you're pleased with Manali’s support. We’re always here to help with anything you need. Warm regards.
Excellent products
Manali from customer service assisted me in tracking my order. All the products are of high quality.
24 de fevereiro de 2025
Resposta da VSDent
Hi Pooja, Thank you for your kind words! We're delighted you're pleased with our products and the service from Manali. We highly appreciate your business! Warm regards.
Excelllent customer service by Danny…
Excelllent customer service by Danny !!! Our order got misplaced and we were trying to find out and Danny helped so much by staying longer then his working hours and assured us that our stock parcel will get delivered again in next two days ! Thank you Danny !
26 de fevereiro de 2025
Avaliação não solicitada
Resposta da VSDent
Hi Falguni, Thank you for your positive feedback! We're delighted you're pleased with Danny’s outstanding support. Your kind words mean so much to us, and we’re always here to help with anything you need. Warm regards.
Excellent service and Danny always…
Excellent service and Danny always helpful to sort any problems out immediately with great communication. Happy to choose them for my rotary files
25 de janeiro de 2025
Avaliação não solicitada
Resposta da VSDent
Hi X Gkouzis, Thank you for your positive feedback! We're delighted you're pleased with our product and Danny’s outstanding support. Your kind words mean so much to us, and we’re always here to help with anything you need. Warm regards.
Resposta da VSDent
Hi Veronika, Thank you for your positive feedback. We're delighted you're pleased with our product. We highly appreciate your business! Warm regards.
Item shipped late and order cancellation ignored
Item was shipped over a week late, despite promising 24-48 hour working day delivery and no mention of christmas closures online. When it hadn't arrived I contacted them to cancel the order as I had left the country, but they still shipped it anyway after I had contacted them. I had already left the country when the item had shipped and the product was delivered to an address I didn't reside at.
VSdent eventually provided a refund but only when I had managed to persuade the person who now lives at the address the product was shipped to late to return the product for me
29 de dezembro de 2024
Resposta da VSDent
Hi Olivia, We sincerely apologise for the inconvenience caused.
Your order was placed on 25th December, during our annual leave period. We reopened on 2nd January, shipped your order the same day, and it was delivered on 4th January. We regret any frustration caused by the delay and the inability to cancel the shipment once it was dispatched.
Please rest assured that we are committed to addressing your concerns promptly.
Your satisfaction is important to us, and we would welcome the opportunity to regain your trust.
We appreciate your patience and understanding as we work to improve our services. Warm regards.
Lovely lady on the phone Order came quck
3 de dezembro de 2024
Resposta da VSDent
Hi Emily, Thank you so much for your kind words! We're delighted to hear you had a pleasant experience with our team, and that your order arrived promptly. Your feedback means a lot to us, and we’re always here to help with anything you need. Warm regards.
Resposta da VSDent
Hi Karen, Thank you for your kind words! We're delighted you're pleased with our service and delivery. We highly appreciate your business! Warm regards.
Resposta da VSDent
Hi Lizbeeken, Thank you for your positive feedback. We're delighted you're pleased with our product and service. We highly appreciate your business! Warm regards.
Resposta da VSDent
Hi Andrew, Thank you for your kind words! We're delighted you're pleased with our product. We highly appreciate your business! Warm regards.
Awful customer service
Awful customer service. Danny never responds when all i want is to buy a scaler unit!
You need to address your staff members and customer service and you are missing out on business
8 de outubro de 2024
Avaliação não solicitada
Resposta da VSDent
Dear Mariam,
We have taken your feedback onboard and are working towards improving the quality of our customer service team. We sincerely regret the inconvenience you were caused and are doing our best to upskill the team.
I have also reached out to you personally to connect and resolve your issue as soon as possible. We shall do our best to improve our service.
Warm regards,
Jamsheed Pavri
Customer Resolution Team
Resposta da VSDent
Hi Henry, Thank you for your kind words! We're delighted you're pleased with our product pricing. We highly appreciate your business! Warm regards.
⭐️⭐️⭐️⭐️⭐️
We have ordered 3 woodpecker light curing machines and Jamsheed who have dealt with all orders was very efficient and top notch on customer service.
We have decided to use VS Dent more due to excellent customer service and of course for top notch materials and equipments . Highly recommend!
6 de setembro de 2024
Avaliação não solicitada
Resposta da VSDent
Hi, Thank you for your kind words! We're delighted you're pleased with our product and service. We highly appreciate your business! Warm regards.
Excellent customer service & delivery…
Excellent customer service & delivery times.
27 de agosto de 2024
Resposta da VSDent
Hi, Thank you for your positive feedback. We're delighted you're pleased with our service. We highly appreciate your business! Warm regards.
Everything done with ease
Everything done with ease. The product I paid for was £11 but shipping was £10 odd which seems a bit silly considering it being such a small item. I essentially paid double for one item
29 de julho de 2024
Resposta da VSDent
Hi, Thank you for your feedback and for choosing VSDent. We understand your concern regarding the shipping cost, and we strive to balance ensuring reliable delivery with fair pricing. We appreciate your business and are here to assist with any future purchases. Warm regards.
Resposta da VSDent
Hi, Thank you for your positive feedback. We're delighted you're pleased with our service. We highly appreciate your business! Warm regards.
I thought I was buying a lightcure but…
I thought I was buying a lightcure but I guess the advert was misleading
24 de julho de 2024
Resposta da VSDent
Hi there, Thank you for your feedback. We are sorry to hear about your experience.
However, if you visit our website again on the same product page you will find that there is a note stating the product and the image is being used for representation purpose only and the product is a an accessory attached onto the primary product. the name of the accessory is also mentioned on the product page.
We are making efforts to make our customer's experience as seamless as possible. Please let us know if we can assist you with anything further. Warm regards.
Good customer service
I've been using VS Dent for 6 months and I couldn't be happier with their products and service. Their Scaler unit is top-notch quality and has consistently exceeded my expectations. The customer service team is incredibly helpful and knowledgeable, always going the extra mile to ensure my orders are processed efficiently. I highly recommend VS Dent to any dental practice looking for reliable and high-quality supplies.
1 de julho de 2024
Avaliação não solicitada
Resposta da VSDent
Hi, Thank you for your kind words! We're delighted you're pleased with our product and service. We highly appreciate your business! Warm regards.
AVOID. Stolen my money
I ordered a supply from them, upon arrival i no longer needed the item. The item was unopened and securely packaged as originally sold - basically untouched. I sent it back straight away and its been over a month and i still haven't received my refund. I have been emailing them consistently and had no response. AVOID
25 de junho de 2024
Avaliação não solicitada
Resposta da VSDent
Hi, We apologise for the inconvenience and delay you've experienced. Please provide your order details, and we'll prioritize resolving this for you immediately.
Thank you for your patience. Warm regards.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.