Problem with order when delivered. No instructions & had obviously been opened. Wondered because came from overseas & was powder & liquid if opened by customs ? However problem dealt with kindly & pro... Ver mais
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Veja o que dizem as avaliações
I appreciate the fact youbalways get exactly what you order. The delivery time is fast & I rarely have any issues. Great range & competitive pricing. I like the amount of description added, just enoug... Ver mais
A empresa respondeu
We use VSDent often and are really happy with their customer service and correspondence. Goods are always well packaged and arrive promptly. Plus the prices are really good. 😀
A empresa respondeu
Manali provided excellent support throughout the entire process of replacing our X-ray unit with a different type. She was extremely helpful, professional, and responsive from start to finish. She wen... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
VS Dent is your one-stop destination for all your dental hygiene needs. We specialize in types of dental equipment, dental handpieces, and dental consumables. We understand our responsibility towards our country during the pandemic hence, we source and sell high-quality and certified Personal Protective Equipment (PPE). We are authorized dealers for several brands. The values at the core of our organization are respect, operational efficiency, customer orientation, openness, and flexibility. We have a history with dentistry which indicates our value and services in the dental industry.
Informações de contato
Unit C, Sands Industrial Estate, Lane End Road, HP12 4HH, High Wycombe, Reino Unido
- 07490900100
- sales@vsdent.com
- vsdent.com
4,8
Excelente
202 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Technical support non existent
I phoned on numerous occasions to ask if I could speak to someone in technical to help set up my sensor and to this day nobody has got back to me
1 de julho de 2024
Resposta da VSDent
Hi there. We sincerely regret the inconvenience you were caused and are working on improving our services. Your feedback is valuable to us, and we are committed to resolving this issue promptly.
Please can you also let us know if your problem is resolved now?
We are here to assist you further.
Thank you for being so patient. Warm regards.
Excellent service
Excellent service. I bought two handpiece on a 3 for 2 deal but they forgot to send me the third one. I emailed them abt it and without question they sent me the third free one instantly
13 de junho de 2024
Resposta da VSDent
Hi, Thank you for your positive feedback. We're delighted you're pleased with our delivery service. We highly appreciate your business! Warm regards.
This is a great supplier
This is a great supplier. They are very quick and efficient. They are reasonably priced and very easy to deal with. They have a great site thats easy to navigate
20 de maio de 2024
Avaliação não solicitada
Resposta da VSDent
Hi, Thank you for your kind words! We're delighted you're pleased with our product, pricing and delivery service. We highly appreciate your business! Warm regards.
Resposta da VSDent
Hi, Thank you for your positive feedback. We're delighted you're pleased with our delivery service. We highly appreciate your business! Warm regards.
Resposta da VSDent
Hi, Thank you for your kind words! We're delighted you're pleased with our product, pricing and delivery service. We highly appreciate your business! Warm regards.
Delivery was quick
Delivery was quick, and got complimentary face masks.
29 de abril de 2024
Avaliação não solicitada
Resposta da VSDent
Hi, Thank you for your kind feedback! We are thrilled to hear of your positive experience. We are here for you every step of the way. Warm regards.
Terrible service and company
Terrible service and company. Item never arrived even though email stated it was dispatched. When I called 2 weeks later I was told it was out of stock and was upsold another item.
Another order was sent the wrong item. It took me over 2 weeks of almost daily phone calls before I was acknowledged. Each time I called I was told someone would call me back that day but never did. Only when I asked to speak with a manager this matter was dealt with and refund given. Will not be using them again.
2 de abril de 2024
Resposta da VSDent
Dear Nishil,
We sincerely apologise for the inconvenience caused to you. We have made efforts to be in touch with you to resolve this issue further but were declined contact by you. We have verified in our records and were able to establish, that the product delivered was the product ordered by you.
Although you have declined contact to resolve the matter, our dedicated customer support team is available to assist you further should you wish to discuss this matter.
Your satisfaction is important to us and we would welcome the opportunity to rectify the situation and regain your trust in our services. Once again, we apologize for any inconvenience caused and appreciate your patience and understanding.
Regards, Team Vsdent.
Fantastic 2 part epoxy delivered next…
Fantastic 2 part epoxy delivered next day. I have all on 6 dental implants fitted 5 years ago and the bottom set fell out. I was horrified but VSDent sent a really strong epoxy which I used to re bond the dentures to the implants this was nearly a month ago now and they are fitting in as comfortable and secure as when they were installed. Very very grateful to VSDent for this great product at a fraction of the price other sites were offering it for.
10/10 service thanks Tim.
15 de março de 2024
Resposta da VSDent
Hi, Thank you for your kind feedback! We are thrilled to hear of your positive experience. We are here for you every step of the way. Warm regards.
Good value handpieces
The handpieces are of good value and are delivered the next day. Highly recommend!
19 de março de 2024
Avaliação não solicitada
Resposta da VSDent
Hi, Thank you for your kind words! We're delighted you're pleased with our handpieces and delivery service. We highly appreciate your business! Warm regards.
Great products with great prices.
1 de março de 2024
Resposta da VSDent
Hi, Thank you for your kind feedback! We're thrilled to hear that you're happy with our products and pricing. Let us know if you need anything! We're here for you every step of the way. Warm regards.
Wrong Part Quickly resolved
Initially was sent wrong part, communication to get this resolved was good and they sent correct part out promptly, have used the services of VS Dent on a number of occasions always very prompt with delivery quality of the product is good, would certainly recommend this company to others.
1 de março de 2024
Resposta da VSDent
Hi, Thank you for your feedback! We apologize for the inconvenience caused to you. We are happy to hear that the team was able to resolve the issue efficiently. We are glad to have your continued trust and support. Best regards.
Top Super 👍👌
29 de fevereiro de 2024
Resposta da VSDent
Hi, We're glad to hear of your positive experience. We're here for you every step of the way. Warm regards.
Resposta da VSDent
Hi, Thanks for the positive feedback! We're delighted you're happy with our product. We highly appreciate your business! Warm regards.
Resposta da VSDent
Hi, Thank you for your feedback! We're glad to hear our service met your expectations. We highly appreciate your business! Warm regards.
Items never showed up called multiple…
Items never showed up called multiple times promised call back, never returned, still waiting almost a month now.
SH17716
10 de fevereiro de 2024
Avaliação não solicitada
Resposta da VSDent
Hi, We apologize for the inconvenience and delay you've experienced. Please provide your order details, and we'll prioritize resolving this for you immediately. Alternatively, you can also connect with us via email: complaints@vsdent.com
Thank you for your patience. Warm regards.
Receiving fabulous services
8 de fevereiro de 2024
Avaliação não solicitada
Resposta da VSDent
Hi, Thank you for your kind words! We're glad to hear of your positive experience. Let us know if you need anything! We're here for you every step of the way. Warm regards.
Offered a reduction but never materialised
Forgot to include the extra head to the handpiece
Offered it free of charge but item has been pre paid. Pointed this out but no attempt to reach out to refund. Disappointing !
1 de fevereiro de 2024
Resposta da VSDent
Hi, Thank you for bringing this to our attention. We apologize for the oversight. Requesting you to please provide the order details so that we can address this at the earliest. Warm regards.
receiving a fabulous service
Receiving a fabulous service. and prompt delivery.
29 de janeiro de 2024
Avaliação não solicitada
Resposta da VSDent
Hi, Thank you for your kind words! We're glad to hear of your positive experience. Let us know if you need anything! We're here for you every step of the way. Warm regards.
instant service on placing order
27 de janeiro de 2024
Avaliação não solicitada
Resposta da VSDent
Hi, Thank you for your kind feedback! We're thrilled to hear that you're happy with our service. Let us know if you need anything! We're here for you every step of the way. Warm regards.
promote delivery received
28 de janeiro de 2024
Avaliação não solicitada
Resposta da VSDent
Hi, Thank you for your kind words! We're glad to hear of your positive experience. Let us know if you need anything! We're here for you every step of the way. Warm regards.
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