Waste Managed Avaliações 

Absolutely excellent service and such efficient paperwork system.
I would recommend to anyone considering a waste collection service.

Great service, Jonathan was so helpful sorted our needs and gave us some good advice.

We are a new client and have already had problems with the delivery of the bin and now a missed collection for our first bin service. When ringing I get re-directed to different departments and can't get the issue resolved. Not happy as a new customer

Thank you Damien for all your help... Extremely professional ...Top Man.

The worse company every they overcharge and doesn’t came every week

Shocking experience. Missed collections there answer was to leave double next time. I have nowhere to store double rubbish & when I pointed out it's then a vermin problem they couldn't give any further help. After several missed collections I stopped paying. They hounded me stressed me & bullied me. DONT USE THIS COWBOY COMPANY

Thank you so much—excellent service. I recommend it to everyone; I was very satisfied.

thanks Ray, very quick and easy to work with. highly recommended.

Brett made the process so easy from start to finish! Very happy with the service I received!
What I thought would be a headache of a process was actually really simple and really informative!
Thanks so much Brett!

Great nice and simple

My experience with WasteManaged / Biffa was extremely disappointing. Maintaining simple service dates and levels that should have been dealt with promptly failed regularly. Simple service changes or clarifications were not implemented, despite numerous (written/phone) requests being made. Instead of taking ownership and resolving the issue, I was left chasing for updates and forced to escalate matters before any meaningful action was taken.

Only after repeated intervention was Waste Managed prepared to contact their contractor, Biffa, to arrange the requested amendments. Even then, the issue was simply passed to another team and depot for review rather than being resolved.

The most frustrating aspect was the lack of accountability and proactive communication. Customers should not have to spend time pursuing a supplier to carry out agreed services or obtain responses to formal notices.

Overall, this felt like a company that reacts only when complaints are escalated rather than one that manages customer accounts effectively from the outset. Based on my experience, I would not recommend Waste Managed / Biffa and would think carefully before entering into a contract with them.

Jamiel Razak, very good customer service and fast

The worst experience ever
I had a contract with them for our new cafe in Sutton located on Sutton high street called cafechaiwala Sutton arshad khan which started on 22nd September 2026 and I told them our cafe is in the high street and there is time restriction for collection bins
still the guy who made this contract forgot to put that crucial detail in the contract and for that matter we got no exact timing
all we need to do according to them to put our bins out side full day on high street what a joke
well that was the start of our problems as its been almost 3 weeks gone and there is not a single collection done yet
on first week they lost our bins so the whole week wasted in search of the lost bins
resulting paying local guy to collect bins £110 every single week
then when somehow we revived bins there is no collection done till now I tried to call and asked them to resolve this matter they said there is nothing they can do as they don't know the timing
which is ridiculous
how can u run a company with this kind of service
So i had to ask them to cancel the contract in return their cancellation department guys kept promising me that
they will ask contractor to collect all the bins with extra bins which never happened
every time I called they said its all my fault that i told them that there is no restriction of timings to collect the bins and they are not able to find any other contractor for us
I told them let suppose if its my fault still can u change the timing on the contract they said they can try to change the contractor but again no effort made by them at all and I am still paying £110 weekly to get the rubbish collected by locals
can u imagine the sheer incompetency?
I asked then again to terminate contract so I will go for some other company they said 15 days time is gone if you wanna cancel the contract you have to pay £690 for early termination fee
Good Lord
shame on them
They are very very sharp and clever as they deliberately prolong the early termination time period as they know if i left in 15 days they wont get to charge me and now they are asking me to pay £690
when I asked them I cant pay that much and would you please check for any solution again no efforts made from their side
every time I called I had to go through with same questions and then blame game start then they promised me that they are trying their best and they will call me or send me an email about changing the time and contract but no email and no phone calls ever
I have no idea what should I do as I am stuck with them
despicable company and worst customer service department
please please learn from my bad experience and do not do any contract with this company.
all they do just lie, lie and lie with unbearable attitude
funny thing before contract they called me 4 to 5 times every day and after contract when I needed them most not a single call or reply or email
loll
baaaaaad company
avoid them please at any cost
also if anyone has any solution help us to get rid of them thanks

Joe Amer was easy to deal with and very helpful

Dirty spammer , sends unsolicited spam texts about rubbish. Need investigating by the ICO as to why they are abusing data and spamming unnecessarily

The dirty spammer sent :

Good afternoon,

If this isn't your area, a quick forward to the right person would be appreciated.

Here's what tends to happen.

A business knows their waste setup isn't great.

But it's not bad enough to fix today. So it gets pushed back.

Months pass. Sometimes years.

Meanwhile, small inefficiencies keep costing time and money in the background.

Not dramatic. Just constant.

That's where most of the loss sits.

Easy to check, no pressure either way

Share a few details, and we'll show you what you could be paying instead

Many thanks,
Selena

Selena Hart
Customer Advisor

Waste Managed | wastemanaged.co.uk

Join over 36,000 customers who already trust Waste Managed to manage their waste and make their lives easier.

WasteManaged Limited. Company Number: 13631532. Registered office address: 2nd Floor, 41-51 Grey Street, Newcastle Upon Tyne, NE1 6EE. Registered in England and Wales.

Good service

UPDATE – 8th October 2026: Complaint still unresolved, now being pursued for cancellation fees despite months of poor service

I am updating my previous review because my experience with Waste Managed continues to be extremely disappointing.

After months of poor communication, repeated service failures, delays in bin provision and ongoing difficulties with waste collections, the bins have finally been removed from our business premises.

However, Waste Managed have now decided that my complaint (reference 02383400) has been resolved simply because the bins have FINALLY been collected.

I strongly disagree. Removing the bins does not resolve the months of disruption, poor service and inconvenience caused to my business.

As a food business, we rely on appropriate and reliable commercial waste facilities to maintain hygiene and sanitation standards. For months, we were left without suitable bin provision, despite repeated requests, emails and telephone calls.

The situation became increasingly concerning, with waste accumulating and complaints being raised by neighbouring businesses and property owners regarding poor sanitation and waste management around the premises. This created unnecessary health, hygiene and potential pest-control risks, which I repeatedly tried to address with Waste Managed.

I spent a considerable amount of time chasing collections, requesting updates and trying to resolve issues that should never have continued for so long.

Waste Managed eventually applied six months of credits to our account following the ongoing dispute.

Despite this, their Cancellations Department has now contacted me demanding cancellation fees.

During the telephone conversation, I explained that I would not accept these charges and intended to seek legal advice. I was informed that invoices would continue to be issued. When I mentioned further escalation, the representative responded that there was no Ombudsman to deal with the matter. I found this response dismissive and unprofessional.

I fully acknowledge that I signed a contract. However, I signed that contract expecting a reliable and professional commercial waste service. My decision to leave was not simply a change of mind. It followed months of awful service difficulties, poor communication and the impact this had on my business.

What concerns me most is that Waste Managed appear to consider a complaint resolved once the bins are removed, without addressing the wider consequences of their service failures.

I would strongly encourage any small business considering Waste Managed to think carefully about the level of service, communication and support they may receive when things go wrong.

Running a food business is challenging enough without having to repeatedly chase a waste contractor for essential services while dealing with complaints from neighbouring premises and concerns about hygiene.

I have now formally disputed the cancellation charges and will be seeking independent advice.

My complaint remains unresolved, and I will continue updating this review until the matter is properly addressed.
To add insult to injury, Waste Managed are seeking £390 in cancellation and bin removal charges (£300 early termination fee and £90 bin removal fee), rather than waiving these charges in recognition of the appalling service I have experienced. This is despite months of inadequate bin provision, poor communication and the significant disruption caused to my business. I also have serious concerns regarding the irregular pattern of Direct Debit payments taken from my account, which will require a separate, detailed financial review. Given the circumstances, I find it extremely unreasonable that Waste Managed are seeking further payment rather than taking responsibility for the service failures that led to my decision to terminate.

Other businesses deserve to know what can happen when a commercial waste service fails to deliver and a customer then attempts to leave.

Very happy with the service. Everything was easy, quick and professional. . would definitely recommend them.”

I’m a brand new business, Waste Managed have provided a flexible, straightforward offensive waste removal contract including all the legal paperwork to satisfy local authorities.
Great customer service and competitive price.