Wevoice Avaliações 135

The service was excellent Harris was helpful and kind he help me stap by step to resolve the problem.

Kept getting cut off

Do not trust this Company!
This Company contacted me out of the blue saying they were from O2. They said they could get me a cheaper broadband deal. They later said they were We Voice and worked with all the big companies. I was paying about £18 pcm for broadband, they offered me a deal for £16.20 a month, 36 month contract. They have a very persuasive sales team and I'm deaf so rely on my hearing aids. I asked them about the cooling off period, they said it wasn't available with this deal. I told them that was the law and they said OK then we'll offer it. They also tricked me into providing them with an access code, they said was sent by them, but when I checked it was from O2, so fraudulently accessing my account! When I did check I could get a better deal for £8pcm from several providers. I emailed them and spoke to them on the phone to cancel the contract on the 14th November and yesterday had an email from them saying they were implementing the standing order. I phoned them and emailed them again and of course they were charming on the phone, BUT if I hadn't have checked they would have taken the money from my account. These people tell blatant lies and can't be trusted, I have recordings of all the telephone conversations (because I'm deaf) I shall take legal action if they ever try to take money from my account!

On 23rd February 2025 they had taken my previous review down (see above) as I hadn't contacted them to answer some more questions? - This was a cunning ploy to remove negative feedback. Do not deal with this company!

So far so good

Quick efficient response service

Harris was very helpful explained everything to me hecwas very good and clear spoken

My husband was cold called by this 'company'. He was drawn in to going with them but then realised he hadn't been sold a very good deal, at all. He called them a couple of days later to cancel. He was told someone would call him back, they didn't. He called them again to cancel. He was met with hostility and even threats to disrupt his current service as they told him they had his PAC number! Under UK law we are entitled to a 14 day cooling off period, this company said he will have to pay - he wasn't even with them, it had only been a matter of days. He is not paying them anything and he us staying with a reputable company now.

I was cold called by this company in October advising me that my contract with O2 is due to expire. They had all my details (what kind of package I was on, how much I was paying for it etc, information that only my provider at the time should of known). They made me think they are with O2 and I renewed my contract with them to only find out later that it was a completely different company using O2 network. Since joining them, I've been going through my 5MB data like fire and last month my bill was £140 because I needed more data to take me through the month and therefore I removed the spending cap on my account (big mistake). With these guys, I actually managed to spend 2MB in one day somehow and they have charged me £65 for it. Bear in mind that I had the same amount of data with O2 (5MB) and used to last me a whole month.
This month, it’s happened again, I used 4MB of data from 1st to 13th and I got a notification yesterday to say so, a day later I have no network connection because I apparently used my leftover 1MB in 24hrs although I’ve been home all day yesterday connected to my wi-fi and only used my phone today for gmaps to get me to a place 20 mins away from home.
I have been on the phone today with their customer service to buy more data because I need it yet again to take me through the month and have finally gotten some positive results. They have added unlimited data to my account at no extra charge for the rest of the month.
Allot still does not make sense but at least I won't get another £140 bill this month as well.
It has been a painful 2 months with We Voice and an added stress that I have not had to experience with other phone & internet providers so far.

Very Helpfull with lots of consideration.

Following a problem with a new SIM card I contacted WeVoice, customer service and spoke to Mike, who was helpful and efficient. Great service.

Not happy who are these guys?

10/10 service

I recently took a mobile sim only deal. Cheaper than any other quote I’ve had and the service was great

Hi, Mike has been very helpful and professional and easy to talk to with a friendly manner.

Called my Daughter pretending to be 02, renewing her contract. After much digging & speaking with O2 fraud (who advised to close her number/account & restart completely), she had to change phone providers & bank card details. However even after a month of trying to get this despicable company out of our lives she has just had an email to say they are going to start taking money from her account. This is a disgrace & OFCOM will be getting a VERY strongly worded letter!

Called my Daughter pretending to be 02, renewing her contract. After much digging & speaking with O2 fraud (who advised to close her number/account & restart completely), she had to change phone providers & bank card details. However even after a month of trying to get this despicable company out of our lives she has just had an email to say they are going to start taking money from her account. This is a disgrace & OFCOM will be getting a VERY strongly worded letter!

Michael was extremely helpful in helping me resolve my e sim that wasnt working. He was knowledgeable and managed to make it easier for me.

I was cold called by this company on the 27th March.I thought I was renewing my contract with O2, I wasn't. I phoned up to complain when I found out I had been scammed and said , in no uncertain terms that I did not want a contract with them. I heard no more from them, they did not cancel my contract and today I have found out that, despite my cancelling the direct debit they have just taken money from my account.

Fraudulent company - called pretending to be from 02 to arrange a new phone contract using stolen data. Repeatedly tried to set up fraudulent direct debits despite contacting the bank to cancel this. Action required from fraud team and had been logged with the police.