From the initial phone call to installation I received great service. Eve (Genevieve) was very helpful, patient and polite with a good knowledge which gave me confidence and helped me choose the corre... Ver mais
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Veja o que dizem as avaliações
I thought I'd give Wildanet a try after a long time with plusnet. I was given a much cheaper quote for gigabyte broadband and Wildanet give blue light discount. Wildanet kept me informed about my ins... Ver mais
A empresa respondeu
I had to wait for 17 months for my fibre to be installed but that was due to issues with planning etc. so today I was finally connected by Joshua, he is a nice polite young man who goes the extra mile... Ver mais
A empresa respondeu
Contacted Wildanet as competitors were only offering legacy ADSL broadband. Within 2 weeks they neatly ran FTTP and was up and running. All parties were lovely, including the Wildanet engineer. Wi... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Wildanet
Escrito pela empresa
Wildanet is an independent Cornish-based internet service provider, bringing high-speed broadband and digital connectivity to homes, businesses and communities throughout Cornwall and the South West.
At Wildanet, we believe that every person, business and community has the right to be part of the worldwide digital community and to benefit from the opportunities it brings.
Unlike other parts of the UK, Cornwall and the South West still have countless communities suffering with poor quality internet connection, making life harder for many families and businesses in these areas and putting them at a distinct disadvantage to the rest of the UK. Wildanet is working to change this by digitally connecting many areas of the region to high speed, reliable broadband.
Talk to our friendly, local team today by calling 0800 0699906 or email us
Informações de contato
Westbourne House, West Street, PL14 6BT, Liskeard, Reino Unido
- 0800 0699906
- hello@wildanet.com
- wildanet.com
4,5
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great Service
Chloe the engineer who came to see us arrived early. She knew what she had to do and explained everything to us. We left her to get on with her work which she did very quickly and efficiently. She hoovered up when the work was complete and left everything tidy. We now seem to have a faster broadband connection than we did with our other provider and at a great price.
18 de setembro de 2026
Avaliação não solicitada
Resposta da Wildanet
Hi Kevin,
Thank you for the wonderful feedback, we will be sure to pass this on to Chloe, we are very proud of our engineers, and we are glad to hear you are enjoying your new service.
Excellent service Jamie and Derek were…
Excellent service Jamie and Derek were fantastic on the day. as were the office team who helped get my connection sorted. Megan, Steph and many others
Thank you
18 de setembro de 2026
Avaliação não solicitada
Resposta da Wildanet
Hi Jim,
Thank you for the fantastic feedback, we are happy to hear about the fab service you've received from our team.
We hope you enjoy your new service.
No one else could give me Fibre…
No one else could give me Fibre broadband, but Wildanet have managed it. Had the most awkward home layout imaginable, but Chloe turned up with a variety of tools, and a can do attitude. Now have fibre broadband, and its rather good!
18 de setembro de 2026
Avaliação não solicitada
Resposta da Wildanet
Hi Nathan,
Thank you very much for your feedback, we will be sure to pass your comments on to Chloe, we are very proud of our installation team.
We are happy to hear you're enjoying your new service.
Great service
Thanks for the speedy connection, live 2 days after ordered. Chloe was great working around dogs and moving boxes. 5*
19 de setembro de 2026
Avaliação não solicitada
Resposta da Wildanet
Hi,
Thank you for your wonderful review. We're delighted to hear about your positive experience with Wildanet. Reviews like yours help potential customers understand what they can expect from our team. We're also very dog-friendly at Wildanet, and we'll be sure to pass your kind comments on to Chloe.
Thank you again for taking the time to share your feedback.
Chloe was very efficient and got the…
Chloe was very efficient and got the new install connected in record time
19 de setembro de 2026
Avaliação não solicitada
Resposta da Wildanet
Hi Dale,
Thank you for taking the time to leave us a review. We're delighted to hear that Chloe was able to get your new installation connected so efficiently. Providing a smooth and timely installation experience is something we strive for, so it's great to know we delivered on that for you.
We'll be sure to pass your kind feedback on to Chloe. Thank you for choosing Wildanet, and we hope you enjoy your new connection!
Lack of communication.
Lack of communication.
Im without Internet and no idea when you are coming.
11 de setembro de 2026
Resposta da Wildanet
Hi Fiona,
Thank you for your feedback, and we're sorry to hear about your experience. We completely understand how frustrating it is to be waiting for your connection and not have clear information about what is happening.
We apologise for the lack of communication and appreciate you bringing this to our attention. A member of our team will be in touch with you today to provide an update on your installation and explain the reasons for the delay.
Thank you for your patience, and we look forward to resolving this for you as quickly as possible.
Many thanks
Wildanet
Marcus - Customer Experience Agent
Marcus
(Customer Experience Agent) At Wildanet was brilliant, answered all my questions and instructions were easy to follow. Thank you for sorting everything out.
18 de setembro de 2026
Avaliação não solicitada
Resposta da Wildanet
Hi David,
Thank you for your great feedback, We will be sure to pass this onto Marcus, we are glad you had a good experience. and you are enjoying the service.
Had a visit from Struan
Had a visit from Struan, our local broadband expert who gave us an excellent offer on the 1gig package! Excited to have our Full Fibre installed soon.
18 de setembro de 2026
Avaliação não solicitada
Resposta da Wildanet
Hi Laima,
Thank you for your great feedback. We're delighted to hear that Struan provided such a positive experience. We'll be sure to pass your kind comments on to him.
Thank you for choosing Wildanet. We look forward to getting you connected and welcoming you to our network soon.
Many thanks,
Wildanet
I was nervous but it's been great.
I was nervous switching to an alt provider, but it's been great where I am for the past 3 months. Customer services have always been helpful and extremely quick to assist. Also, shout out to Marcus who helped with my final bill redemption for leaving the contract early, because we both established you needed a degree in cryptology to work that out!
18 de setembro de 2026
Avaliação não solicitada
Resposta da Wildanet
Thanks Luke, switching providers can be very tricky so we are so glad to have agents like Marcus who can help decipher the move! Welcome to Wildanet and if you need anything feel free to reach out.
Great fast connection today by Chloe
Great fast connection today by Chloe. Everything set up and explained to us within the hour. Highly recommend!
18 de setembro de 2026
Avaliação não solicitada
Resposta da Wildanet
An hour!! WOW, even we are shocked at that! Glad you got installed so quickly!
DONT NOT USE THIS COMPANY THEY WILL CHANGE YOU WHEN YOU HAVE NO INTERNET
Dear Wildanet,
I am extremely unhappy with the way my account has been handled.
I am not prepared to pay this bill because I was left waiting for over a month for my internet to be installed. During this time, I did not have the service I was being charged for.
What makes matters worse is that you have attempted to charge me for a period when the internet was not installed or available at my property. I find this completely unacceptable.
I should not be expected to pay for a service that I was not receiving. If the installation was delayed for over a month, then I expect my account to be corrected so that I am not charged for any period before the service was actually installed and working at my property.
Please investigate this immediately, remove any incorrect charges, and provide me with a clear breakdown of exactly what I am being charged for and from what date.
Until this matter is resolved, I dispute the bill and will not be making payment for services that were not provided.
I expect this complaint to be dealt with promptly and would appreciate a written response confirming what action you are going to take.
If it’s carrying on I will be moveing elsewhere and I will born be recommended you to anyone
Thank Ryan tattersall
17 de setembro de 2026
Avaliação não solicitada
Resposta da Wildanet
Hi Ryan, we will flag this for the team to investigate on Monday when our Customer Service manager is back in the office. From what we can see your service is linked to a house move, a failed debit collection and a suspension by our finance team but it would be good to arrange a call so that we can better understand what has fully occurred.
First class installation
First class installation.
Quick clean and excellent work by
Ben, Kai and Finn . They installed everything where I wanted and didn’t hang around. Very impressed with the service
16 de setembro de 2026
Avaliação não solicitada
Resposta da Wildanet
Thanks John, welcome to Wildanet! So happy to hear your installation was first class. If you need anything else then always feel free to get in touch with the teams.
Swift installation and respectful, all round good experience.
Quick installation from Matt, Ben, Kai and Finn. All polite & respectful & can’t fault the service.
15 de setembro de 2026
Avaliação não solicitada
Resposta da Wildanet
Thank you so much Sam, the team will be very chuffed to read your review!
Great experience from start to finish
Great experience from start to finish. Installation was done without any problems the engineers were polite and professional. The mesh network is superb a great improvement on my last provider. Would recommend this company.
8 de setembro de 2026
Avaliação não solicitada
Resposta da Wildanet
Thanks Michael, it sounds like its been a great experience ending with a great service! Just what we like to hear. Welcome to Wildanet.
The whole experience was faultless
The whole experience was faultless, well done wildanet.
15 de setembro de 2026
Avaliação não solicitada
Resposta da Wildanet
Thank you Graham, we are very glad to have you onboard!
Above and beyond
We had a bit of a bumpy start with Wildanet which had to be sorted today and, in fairness, they pulled out the stops to get the job done.
Kai went above and beyond to get us online.
14 de setembro de 2026
Avaliação não solicitada
Resposta da Wildanet
Thank you Tristan, we are so happy to hear that things were resolved for you, and that Kai did such a fantastic job. Any issues at all please reach out to the Customer Services team customer.services@wildanet.com
Wildanet have been great from start to…
Wildanet have been great from start to finish of the install. Quick process and hassle free install by the engineer Andy. Thank you!
12 de setembro de 2026
Avaliação não solicitada
Resposta da Wildanet
Thanks so much Darren, what amazing feedback and we are so glad to hear Andys install was hassle free! Do let us know if you need anything else at all, and feel free to make use of our Refer a Friend scheme https://rewards.wildanet.com/
North Cornish Coast
After a rocky start when the engineer couldn’t fit our broadband as he hadn’t been made aware of the need for a cherry picker,Jack from Wildanet fitted fibre to the premises on the second visit. He was quick, efficient and polite; he even linked my computer up for me and checked our up/download speeds. (Speedy!) The company fitted us in as soon as a cherry picker was available rather than waiting, really important as we both work from home. Thank you Jack, much appreciated.
8 de setembro de 2026
Avaliação não solicitada
Resposta da Wildanet
Thank you Vicky, and for sticking with us despite a rocky start. We are glad Jack was able to get things sorted for you and was doing a tidy job, and it looks like the team managed to expedite things with the MEWP which is great news!
it was a pleasure to deal with a…
it was a pleasure to deal with a company that does what it says it will do. the staff were very helpful and neat and tidy in there work. Its a pity more are not like Wildanet.
10 de setembro de 2026
Avaliação não solicitada
Resposta da Wildanet
Thank you so much Malcolm, we are very proud that the team were helpful and it sounds like your install went well and was neat! We do try our best with all our customers to provide a fantastic experience and it sounds like you had exactly that! Welcome aboard.
Thank you!
Derek and Jamie set up our fibre telephone/internet connection today. They not only did a very neat and tidy job both inside and out, but set up the modem and made sure that I (a self-confessed luddite) knew how to join the network and what my next steps should be. I was/am very grateful.
9 de setembro de 2026
Avaliação não solicitada
Resposta da Wildanet
Thank you so much for taking the time to share this, it means a lot to us and to Derek and Jamie.
We know home installs can feel a bit daunting, especially if tech isn't your thing, so it's brilliant to hear they took the time to walk you through the network setup and next steps rather than just leaving you to it. That's exactly the kind of service we want every customer to get.
We'll be sure to pass your thanks on to Derek and Jamie directly, they'll be made up to read this. Welcome to Wildanet, and if you ever need anything as you settle in, we're only a call away.
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