Wildanet Avaliações 

Great communication with Chloe and very polite.
Speedy install as well.

Both engineers who attended to the installation were polite, informative and did a neat job. I only have the name of the inside engineer who qas Matt G. The service so far has been good

I was looking for a new provider and contacted Wildanet to see if they could install a connection at the back of the property. I didn’t hear anything back for over a week, so I decided to go elsewhere.

Since then, I have been constantly bombarded with calls, texts and emails despite opting out of further contact. I have sent “STOP” numerous times and blocked multiple numbers and email addresses, yet I still receive almost daily automated calls and messages.

The constant contact is extremely intrusive and, quite honestly, feels desperate. Rather than encouraging me to use your service, it has been incredibly off-putting and has completely put me off Wildanet. Please stop harassing me.

Haven’t heard anything yet about my equipment or set up? I’ve arranged direct debit?

Finally connected after months of waiting. Customer services are good to speak to and it's nice that they are based locally.
Chloe our final installation engineer was amazing. Fast, efficient, tidy and a pleasure to meet. Kai the previous engineer was also great, although due to a problem with the box being in the wrong place he couldn't complete the installation. He made sure that we got a quick appointment for connection though. Now we are connected we are very happy so far with the speed etc.

From initial contact, through installation and to the efficiency of all the customer service contacts I have had the level of service has been excellent and always friendly and helpful.

I had problems accessing my Nokia Wifi app and spoke to Sammi Powell who was excellent - sent me a link with the info I needed and all was done very speedily. I have found everyone I have spoken to at Wildanet very courteous, helpful and supportive. So thank you Sammi Powell

Fantastic customer service and communication. Installation team were exceptional, very quick and efficient, very polite and respectful. Really great work.

Installers Kai and Finn great lads, quick efficient and clean.

Service this far all good and speeds definitely increased

I called Wildanet to get help with my new router. Joe Eaveson came to my rescue in helping me to connect my new router to my PC, phone and laptop correctly. He was very good and patient in explaining the procedure, his knowledge was outstanding during the fairly long time it took. I could not have done it without him, thank you Joe for all your time and patience, you are a credit to Wildanet.

Great Customer Service from Marcus Bond. Helped me sort the Switch Credit process easily and efficiently keeping me up to date.
Thanks

Existing Wildanet customer (12 months+) had a fault with our connection (our only issue since being connected), reported the fault to the customer service team who were very friendly and helpful, and arranged for an engineer to visit (within 48 hours of the fault being reported).

Aaron (the engineer), was very helpful and provided us with an updated router and renewed the cable at fault.

Aaron took the time to ensure that we understood each step of the process, and was very respectful to our property, even ensuring we had the keys to the exterior door of our basement (where the fibre enters our property) before locking it. Really went the extra mile, leaving us with a very positive experience.

Kai was lovely

Great guy Aaron, very efficient, up and running in no time.

Easy transition to wildernett great customer service all the way through the young man that did the installatuon was polite friendly and tidy in his work and made sure we were happ with everything before he left , a credit to your orgnisation .

Engineer Chloe visited. Very efficient and professional. Provided all the information needed. Brilliant service. Great speeds now. Seamless transition. Would recommend.

WILDANET…I hope you appreciate and reward your staff that look after customers as Chloe did.

⭐ Chloe – The Gold Standard of Wildanet Service ⭐

If Wildanet had a “Customer Whisperer Award,” Chloe would win it without even breaking a sweat. She installed my setup in seconds — clean, sharp, professional — like someone who’s been doing this since birth.

She wasn’t just fast; she was friendly, calm, and genuinely invested in making sure I understood every step. She walked me through all the troubleshooting tips with patience and clarity, and made it clear that if anything ever goes wrong, she’s only a phone call away. That’s real service. That’s real care.

Chloe isn’t just good at her job — she’s exceptional.
Five stars isn’t enough.
If I could give her the whole galaxy, I would.

🌟🌟🌟🌟🌟

The 2 lads Kai and Finn made a great effort when they were here to ensure everything was installed correctly in the agreed place and did a very neat and tidy job. They were polite and well mannered and great to see their professionalism with their work and customer care. They explained everything in depth and we were very pleased with the whole installation .Also including the other 2 teams that came the day before who did the ground work and the external connections

The Customer Service team are very helpful and answer your call promptly, not like some others who keep you going round in circles and hanging on the line for ages before you get through to a human! Our switch didn't go smoothly but that is not Wildanet's fault and they have tried to help us in our fight with our previous provider Clear Business evidencing our cessation of their service in order to get their billing corrected and finalised! We wait to see if CB will bother to reply!
Tsara has been a great support and Angela too, who is our first point of contact. Thanks ladies, and to the team around you.

Great installation from Kai &Finn very tidy and efficient