Emperortours Avaliações 

Ling at Emperor Tours was excellent to deal with-efficient and professional ,always there at the end of the phone to give help and advice.We asked her to plan a bespoke holiday for my partner and I to Nepal and Bhutan.Everything went brilliantly.All the hotels,guides and drivers were of the highest standards.A special mention for Jigme Tobgay Tamang our guide in Bhutan who was superb and our driver Namgay -they both made our holiday memorable.We have travelled to many countries with various companies and we would rate Emperor Tours the best that we have used.

Unbelievable service and attention to detail. Our trip to China was incredible, no detail or request was too much. We have travelled extensively over the years and have never had an experience quite like it. We were lifted and laid throughout our trip and the knowledge and history we learned from our guides was incredible. The hotels were beautiful, the shows were fantastic.
We have already recommended Emperor Tours and Ling to several of our friends who are hoping to travel to China and Japan.

Ling Todd at Emperor tours organised a private tour of China for us, visiting Hong Kong, Guilin, Yangshuo, Lijiang, Xi’an, Chengdu, the Yangtse River and Shanghai. This time we did not visit Beijing as we had been there before.
We had an idea of what we wanted to do and Ling took these ideas and tailor made a tour for us. We are both late 70s and she adjusted the tour to exactly meet our requirements and fitness level and was full of helpful suggestions.
Throughout our tour both Ling in the UK and Richard in China were there to help us if we had any questions.
The hotels were very varied in feel, from 5* luxury in Hong Kong to a beautiful Zen hotel in Chengdu. All were really nice.
Our tour guides and drivers were excellent. They helped us on the many stairs and were always very attentive and helped with finding our carriage and assisted with our luggage at train stations. The guides' English was good and they were all very knowledgeable and a mine of information on Chinese history, as well as telling us about modern China.
The sites we visited were all interesting and we saw everything: mountains and paddy fields, historic towns, wonderful double sided embroidery, pandas, the terracota warriors and the modern city of Shanghai.
We were taken to a huge variety of restaurants and all were good. We ate a huge variety of meat, seafood, salad and fruit, but had no health problems at all during our holiday.
The price for our tour was very competitive and was both a little cheaper and with better hotels than a major competitor.
Getting a China visa can be quite difficult and Ling organised everything for us and even filled in parts of the form where we struggled.
Emperor Tours in China and Ling in the UK are exceptional and the tour exceeded our expectations. We would recommend this company to anyone.

We had a very good holiday with Emperor Tours travelling to Hiroshima, Kyoto and Tokyo. The guides we had were very good and friendly. The hotels were all close to JR train stations which were convenient for us to get on and off the shinkansen. The best hotel was the Sheraton Grand in Hiroshima, the room’s were much bigger than the average Japanese hotels. In Kyoto we opted for a ryokan, which was very different (in a good way). We upgraded our seats on the bullet train to green car which was definitely worth it. We were given the option to forward luggage by couriers, but we chose to bring our suitcase on the train as it was easier for us. This may not be the best choice for everybody. Overall we had a wonderful time in Japan, just wish we could have stayed for longer.

We booked the Ultimate Japan tour, and our decision was largely influenced by the other positive reviews. Therefore if you are planning this trip please do your homework on this company. We were let down on a lot of aspects, we got stranded at the airport when no one came to pick us up. Then we couldn’t check into our hotel for 5 hrs after a 13 hrs flight - not sure what kind of planning this was. Several of the hotels tried to charge us extra for breakfast when this should have been covered in our package, we had inexperienced guides who were on their first trip with us! We did report all the issues as they occurred and they were rectified, but an experienced tour company shouldn’t be making these types of mistakes. So I wrote a review earlier and it was taken down because I referred to the owner by name, which lots of the other reviews have done, but mine caught ET attention as it was not too their liking and they had it taken down. A lot of other reviews have referred to mishaps on the tour and still given a rating of 4/5 stars, which is great if your expectations are low.

We normally travel independently, but considering the language barrier in China, we booked a package holiday with Emperor Tours. From the start to finish, everything ran like clockwork. We were met at every city on arrival, all local guides spoke good English, they went out of their ways to help us. The hotels were all really good. The only little hiccup was a domestic flight cancellation, but this was quickly sorted out by local agent. Will definitely use Emperor Tours again!

My wife and I have recently returned from a wonderful holiday (Ultimate Japan 7-23 May). We are seasoned travellers, are respectful of people from all walks of life, don’t concern ourselves with trivia and appreciate that, on occasion, things don’t always go exactly to plan. It is fair to say that there were some hiccups during our trip, all of which were resolved immediately, and we thought, to everyone’s satisfaction. In short, we enjoyed one of the best holidays of our lives, thanks to an amazing itinerary, and indeed a fascinating country and its people. It exceeded our expectations. On returning home, we gave our superbly efficient contact at Emperor Tours, Ling Todd, some constructive feedback regarding minor improvements that we felt could be made for future travellers. Ling advised she will ensure that these will be put in place to further enhance the experience. I would have no hesitation in recommending Emperor Tours.

Amazing time in Japan. A couple of hiccups along the way but Ling acted immediately to put them right.
This tour takes you to parts of Japan that other tour operators don’t. Good hotels in excellent locations.
Small party of 9 which was great.
I think the a couple of comments below are a bit harsh {we were on the same tour) but they are from father & son. Defiantly deserves more than a 1 or 2 star.

Ultimate Japan (17 Days) Tour Review:
Japan is a fantastic country and I highly recommend it as a destination. However I cannot recommend Emperor Tours. The tour came across as poorly organised and unprofessional. There were many things throughout the tour that we had to deal with which took away enjoyment from the tour.

After arriving at Tokyo airport from a tiring 13.5-hour direct flight, there was supposed to be someone at the arrivals lounge to greet us and take us to the hotel. We were told they would have either an emperor tours sign or our names on a board. After waiting and looking around the airport, and reading every sign the various drivers were holding up for 1 hour and 20 minutes, no such person materialised, and we had not been given a local contact number for the driver. As it was morning in Tokyo and the middle of the night in the UK, we also could not contact ET for assistance. We had no choice but to take a taxi to our hotel, where we also could not check in immediately and had to wait several hours. This was certainly not the best way to start the tour.

The day guide for Tokyo, ‘David’, was absolutely appalling. He was Chinese and could not speak Japanese and had poor English skills. He was unable to answer basic questions about Tokyo or Japan, and it was clear that not only was he not a professional tour guide, he didn’t have a clue what he was doing. He struggled to communicate with the Japanese ticket officers in the metro, got us lost on the metro, shouted hysterically at the elevator operators in the Tokyo tower, and was unable to provide any meaningful information about any of the places we went to see. He had made preparations in advance to take us to lunch a Chinese restaurant in a strange location, the restaurant was empty and the cost of the meal was completely extortionate for Japan (more than double of what it should have been_ – it was clear to us that he must have been taking some sort of commission from this and this was a scam. Overall, we were really disappointed and could not understand how and why this man – who clearly was not a real tour guide – had been selected to give us a tour of a city he knew nothing about.

For the rest of the week, we had another tour guide, a Chinese student studying in Japan, whilst he did speak Japanese, his command and understanding of English was poor. He was also not a professional or experienced tour guide and was doing this as a part-time summer job. The places we were taken to, he was also going to for the first time, and thus did not have much to say about them and looked quite bewildered and confused. After another member of the group raised her concerns to ET, he was replaced with a more competent Japanese guide, Daitaro, – who spoke brilliant English and was considerably more helpful. If professional and experienced guides had been used from the beginning of the tour throughout the tour, it would have made it much more enjoyable for us.

Quite a few times, our hotel bookings had been made incorrectly and we were booked without breakfast (which should have been included) – so we had to constantly flag this up to Ling to sort out, and we were also being charged with additional taxes at some of the hotels which we later found out should have been paid by ET and not us – luckily Daitaro helped us sort this out.

Our trip to Koyasan from Kyoto had been poorly planned, it had been arranged for us to take 5 different trains to get there which took over 5 hours and even Daitaro could not understand why it had been arranged like this. A coach ride directly there would have only taken 2.5 hours, or what we could have done is taken a coach ride to a more local station and then just one or two trains from there to Koyasan. As most of the group was quite elderly this was a very strenuous and tiring journey for them.

Overall, I would highly recommend a tour to Japan, but if you are looking for a professional and well organised tour, with a dedicated and competent tour guide to assist and guide you throughout the journey, then I would advise you to book with another travel company and not Emperor Tours.

Whilst we had an amazing experience visiting Japan for the first time after many years of wanting to, there were some disappointing shortcomings with the tour organisation itself.

Things started badly when we landed at Tokyo airport and were unable to locate the tour company representative who should have been there to greet us and take us to our hotel - we had been in transit for a great many hours and were not prepared to have to deal with such an issue immediately upon our arrival. We ended up having to take a taxi from the airport to our hotel at a cost of around £35, which wasn’t great and whilst we got the money refunded by the tour company, there was no real satisfactory explanation as to how such an important basic element of their service had fallen down so badly.

There was an immediate subsequent issue with the first (of three) assigned tour guide who turned up on day 2 to show us around Tokyo. Turns out he was not Japanese and didn’t seem to have very much grasp of either English or Japanese (based on his heavy reliance of a translation app on his phone when interacting with the locals).

He took us on the Tokyo underground to get us to where we needed to get to, which took a few wrong turns due to the guide’s lack of familiarity with the Metro and how to navigate it. He subsequently took us to a very dubious ‘Hot Pot’ restaurant for a late lunch - the place was empty and located in a business district - the meal was ok but definitely overpriced and we suspected some kind of ploy in taking us there.

There were other issues which I won’t detail but as I said we had a great experience in spite of the tour company’s shortcomings. We based our choice of selecting Emperor Tours largely on others’ positive reviews, so felt it important to highlight the issues we had for others seeking honest feedback.

The logistics and overall quality of guides were below our expectations and in spite of having communicated the catalogue of issues we experienced to Ling Todd as they occurred (and there were quite a few), whilst these were addressed, there was no real recognition of the detrimental impact to our enjoyment of the tour and no seeming understanding of the fundamental failings of her company.

We would wholeheartedly recommended Japan as a destination but would hesitate to recommend ET as the company to book through.

We’ve just returned from the ‘Ultimate Japan’ Tour (7-23 May) arranged by Emporer Tours. Japan is an amazing country and its people are wonderfully kind, friendly and respectful! This tour is a ‘full-on’ mostly-guided itinerary (with some free time along the way). It takes in so many fantastic places*, travelling by mini-bus, shinkansen (bullet train), local trains and buses and there were a number of fabulous walks too! *Tokyo-Mount Fuji-Hakone-Nagano-Yudanaka-Matsumoto-Takayama-Kanawaza-Kyoto-Nara-Mount Koya-Hiroshima-Osaka. (Contact them for full details now!)

The hotels were, without exception, excellent and all were centrally located, close to restaurants, shops and other local amenities. A highlight was an overnight stay in temple lodgings at Mount Koya – a mountain resort reached by scenic railway and funicular tram. From the moment we enquired about the tour, Ling Todd, our contact, was so very helpful; she came back to us immediately with answers to any questions we had, and was a huge support, when there were queries from our group when we were on tour. We would highly recommend Emperor Tours and, no doubt, we will be travelling with them again in the future! Finally, a big thank you to you, Ling!

We had a memorable amazing time on our holiday to India. The Guides and Drivers were brilliant they made everything so easy for us. They organized all sightseeing trips and collected us at agreed times and could not do enough for us. Our car was always spotless and had plenty of water for us to drink on our travels. Guides were informative and even took photos for us

Our second holiday with Emperor and probably not our last, as we appreciate a small group tour and the efficient planning of Ms Ling Todd.
11 of us plus Mi our delightful guide explored Tokyo to Hiroshima via underground, minibus, bullet train and tram. A full itinerary of shrines, temples, castles, palace gardens and great shopping. We upgraded to mostly good 4 star hotels, a wise decision by all accounts, particularly The Sheraton, Hiroshima.
My personal highlights were the Snow monkey park and Kanazawa for its garden, museum and art.
A small blip was promptly sorted out by Ling Todd back at HQ. Otherwise a brilliant trip through a fascinating country and it’s welcoming people.

We booked the 9 day 'Explore Japan' tour. Hats off to Ling for organising everything as it all panned out as set out in the itinerary. The Grand Sheraton Hotel in Hiroshima was perfectly placed, a super hotel with lovely staff. The Ryokan was a novel but enjoyable experience. As two older travellers, it was our first time in Japan but Ling was excellent throughout, always replying promptly, answering all our queries. We can thoroughly recommend Emperor Tours.

My retirement treat, visiting Japan with my daughters. The Emperor Tours Explore Japan seemed to be the best to meet our needs.
The tour involves everything being arranged rather than a formal tour with guide, which suited us better. We enjoyed finding our way around, getting the bullet train etc. which gave us confidence that we could manage independently.
All parts went smoothly, the organisation of the tour and the tour itinerary book were excellent.
When our flight was delayed, meaning that we missed our connection to Hiroshima, Ling Todd was able to sort out our airport transport.
The high point of the experience was our guided tour of Hiroshima with Akie Onishi - she was brilliant.
We also enjoyed the coach tours of Kyoto, Tokyo and Mount Fuji.
The hotel choices were very good, especially the Grand Sheraton in Hiroshima but we also enjoyed the experience of staying in a traditional Japanese Inn in Kyoto.

Our tour organiser, Ling, was absolutely fantastic. They suggested the tour, then managed to get everything organised, despite the many changes we had to make!
We did the "Best of Japan" tour which covered the main cities and their great attractions. We were on trains, trolley busses, tour bus and bullet train. Everything was amazing! What a great country to visit. So different from the UK. Polite, clean, always on time, very welcoming to tourists, phenomenal food and lovely people.
Our hotels were beautiful, and situated where you could easily explore the nearby areas.
Please request any changes to the itinerary before leaving the UK, rather than spring changes on the tour guide at the last minute, which makes their life very difficult.
This tour involves a lot of walking, due to many of the attractions being inaccessible for vehicles, so if you have mobility issues, then let the organiser know so that extra time can be scheduled in.
We had an amazing time, and tried all kinds of food, favouring small local places rather than chains. Not huge amounts of meat served, but plenty of noodles, rice, salad and veg. Portions come in various sizes, so we chose the smaller ones, only so we could try more different things.
Emperor Tours are amazing!

We were a group of four on this fantastic whirlwind tour of Japan, which covered Tokyo, Mount Fuji, Kyoto, Osaka and Hiroshima amongst other sites of interest. Originally we planned to organise the trip ourselves until we discovered Emperor Tours’ seventeen-day Ultimate tour of Japan, which included all the places we wanted to visit and more. We became part of a small diverse group of twelve, which was the perfect size for bonding with each other and with our delightful Japanese guide Danni. There was just the right balance of meals included (some exceeding our expectations) as well as free days to explore the local culture and landscape at our leisure. Ling at Emperor Tours was super efficient throughout and even arranged with Cathay Pacific for us to stop over in Hong Kong for an extra 5 days on the same air tickets. There were a few blips, nothing Ling or Danni couldn’t sort out quickly, but they didn’t spoil the overall experience of this awe inspiring trip. We would highly recommend Emperor Tours and Ling.
So Lin, Lily, Maria and Steve, Hertfordshire.

It was our first experience of Japan culture, customs, food (maybe strange but delicious), history as well as ways of living of average Japanese now. It was an easy to contact Ms Ling in travel agency in UK before departure to answer our questions in the same day! Our friendly Japanese lady guide explained to our small group all we need to know about temples or shrines we were about to see. She answered many questions about daily life in Japan including how to use hotels toilets! That's made our worries disappear. With smile she encouraged us in ours quest to discover, understand and enjoy Japan of today and of the past. Really great holiday with no hiccups in 17 days. Wholeheartedly recommended.

Japan tour, Kyoto-Hiroshima-Tokyo - My daughter and myself had such a fantastic time, everything was so organised and even the free days were catered for with suggestions of places to see, with full directions of how to get there. A holiday of a lifetime! I would definitely recommend this holiday and this tour company.

What can I say, FABULOUS. Ling was fantastic from start to finish. We had been let down by another company for a trip to Vietnam, Cambodia and Laos and Ling provided a private tour for us last minute. The predeparture documentation was information and well detailed.
We had the most fantastic times in these countries experiencing some outstanding trips. The guides in each country were informative, courteous and extremely helpful and went above and beyond. Their knowledge of the areas they represented were exemplorary and we learnt an awful lot about the region.
We are in process of working with Emperor Tours on a trip to India next year and we would highly recomment this company.