My current recharge which was supposed to expire on 28/07/2026, where did it go? The recharge was done by mistake. You have applied it from now on. My mobile number is +4368864813783 A... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Eine Lycatel-Mobilfunk-SIM-Karte wurde ohne mein Wissen, ohne meine Unterschrift und unter Verwendung meiner E-Mail-Adresse auf meinen Namen registriert. Ich erhalte regelmäßig E-Mails von Lycatel, de... Ver mais
Good prices for bundles and good phone service, but quite bad app interface and annoying handling. Lycamobile spams me incessantly with messages about special offers that I can't turn off anywhere, so... Ver mais
A empresa respondeu
Meine Fragen wurden schnell und korrekt beantwortet und mir wurde sofort geholfen. Der Mitarbeiter war sehr nett- wie immer. Herzlichen Dank
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Lycamobile bietet GRATIS SIM Karten mit günstigen, internationalen Tarifen. Jetzt unsere Prepaid Angebote mit kostenlosen Anrufen prüfen und gleich GRATIS SIM bestellen!
Informações de contato
1080, Vienna, Reino Unido
- www.lycamobile.at
2,5
Ruim
347 avaliações
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Die SIM-Karte konnte nicht aktiviert…
Die SIM-Karte konnte nicht aktiviert werden!!!
15 de julho de 2026
Resposta da Lyca Mobile AT
Sehr geehrter Laszlo Kosa,
es tut uns leid zu hören, dass Sie Ihre SIM-Karte nicht aktivieren können. Wir verstehen, wie wichtig es ist, dass Ihr Dienst aktiviert und einsatzbereit ist.
Bitte teilen Sie uns Ihre 19-stellige SIM-Kartennummer sowie eventuelle Fehlermeldungen über unseren privaten Kanal mit, damit wir den Sachverhalt prüfen und Ihnen weiterhelfen können.
Mit freundlichen Grüßen
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Plötzliche Datenunterbrechungen
Plötzliche Datenunterbrechungen: Meine mobile Internetverbindung bricht häufig und ohne ersichtlichen Grund komplett ab.
Unzuverlässige Erreichbarkeits-SMS: Benachrichtigungen darüber, dass mein Telefon besetzt oder ausgeschaltet war (Anruf-Info-SMS), kommen extrem unregelmäßig an – manchmal funktionieren sie, oft jedoch überhaupt nicht.
Extrem langsame Verbindung: Die Geschwindigkeit der mobilen Daten ist unerträglich langsam und entspricht nicht dem Standard.
Inkompetenter Kundenservice: Bei meinem Versuch, diese Probleme über die Hotline zu lösen, konnten mir die Mitarbeiter nicht weiterhelfen, da sie angeblich keinen Zugriff auf die erforderlichen Kundendaten hatten, um die Störung zu analysieren
14 de julho de 2026
Resposta da Lyca Mobile AT
Dear Customer,
We are sorry to hear that you are experiencing an issue
We will investigate this matter and get back to you with an update as soon as possible.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Resposta da Lyca Mobile AT
sehr geehrter Kunde,
wir entschuldigen uns für die Unannehmlichkeiten, die Ihnen durch dieses Problem entstanden sind.
Könnten Sie uns bitte schildern, welches Problem bei Ihnen aufgetreten ist? Bitte teilen Sie uns auch Ihre Lycamobile-Nummer mit, damit wir den Sachverhalt genauer prüfen und Ihnen weiterhelfen können.
Mit freundlichen Grüßen
Lyca Mobile Review-Team
trustpilotreview@lycamobile.com
Good prices and good phone service, but bad customer service
Good prices for bundles and good phone service, but quite bad app interface and annoying handling. Lycamobile spams me incessantly with messages about special offers that I can't turn off anywhere, so its the only phone number that I've had to block on my phone.
14 de julho de 2026
Resposta da Lyca Mobile AT
Dear Customer,
We are sorry to hear that you are experiencing an issue
We will investigate this matter and get back to you with an update as soon as possible.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Resposta da Lyca Mobile AT
Hi Danso Eric kwasi,
We're so happy to hear that you consider Lycamobile the best! Thank you for your positive feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Payed every month by top up voucher…
Payed every month by top up voucher once used my bank card to top up as machine at shop was down then the next month they take 25 out of my account without my say so so having topped up by voucher it cost me 50 instead of 25....3 months on im still waiting for my money back in my account...took 5 weeks for them to reply to my email...I answered all questions I could about this transaction but still no money returned....I strongly advise anyone not to use this server you will be disappointed....im currently speaking to an ombudsman regarding this matter I know its only 25 but its not the point it was took from my account with no direct debit my say so or anything ....thieves
10 de abril de 2026
Avaliação não solicitada
Resposta da Lyca Mobile AT
Dear Chris,
Thank you for taking the time to share your experience with us.
To help us investigate your issue further, could you please provide your Lycamobile number, your registered email address, and the reference number? Kindly send these details to the email address provided below.
Once we receive the information, we will investigate the issue and get back to you as soon as possible.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
It's imposibble to finish registration
It's imposibble to finish registration, during the selfie phase. There is no manual comparation with my personal ID photo. So I cant use this sim card.
4 de julho de 2026
Resposta da Lyca Mobile AT
Dear Lukas Nosek,
We are sorry to hear that you are facing difficulties completing the registration process during the selfie verification stage.
Please share your registered email address, and details of the issue via our private channel so we can check and assist you further.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Ich habe eine eSIM Karte mit…
Ich habe eine eSIM Karte mit entsprechenden Tarif gekauft und scheitere wiederholt an der Registrierung. Ich habe verschiedene Geärte, Browser und Möglichkeiten zur Registrierung probiert und nichts hat funktioniert.
Der Support ist so unterirdisch. Ich habe mir schon gedacht das ist eine betrügerische Webseite. Der telefonische Support hat sich geweigert eine Ticket aufzunehmen. Die Ausage war, dass sie das nicht können.
Die auf der Webseite gelisteten Geschäfte in meiner Stadt gibt es entweder nicht oder haben nichts mir Lycamobil Registrierung zu tun. Die Hotline meinte dann ich soll ihm eine andere Postleitzahl nennen, damit er mir andere Geschäfte nennen kann.
Somit ist Geld weg und ich kann die SIM Karte nicht nutzen. Am Montag geht eine Beschwerden an die RTR raus.
Ergänzung: nun will der indische Support die Email Adresse die ich für die Id Austria verwendet habe, aber dort verwendet man keine Email Adresse. Der österreich Support schreibt andauernd ich soll es weiter probieren.
4 de julho de 2026
Avaliação não solicitada
Resposta da Lyca Mobile AT
Dear Schmied,
We're sorry to hear about your experience. We'd like the opportunity to investigate and assist you further.
Please email us at the address below with your Lyca Mobile number, registered email address, and reference number. Our team will review the issue and get back to you as soon as possible.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I'm being asked for a password even…
I'm being asked for a password even though I haven't set one.
4 de julho de 2026
Resposta da Lyca Mobile AT
Dear Yusei,
We're sorry to hear that you're experiencing an issue with your Registration.
We've sent you an email regarding this issue. Please check your inbox as well as your spam/junk folder. If you haven't received it, please let us know, and we'll be happy to assist you further.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Resposta da Lyca Mobile AT
Dear Rundi,
We are sorry to hear that you are experiencing no reception with your registered SIM card.
In this casse we sent the email to regar5ding to this issue please check your inbox/spam folder.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Çay okey!!!
3 de julho de 2026
Resposta da Lyca Mobile AT
Sehr geehrte Kundin, sehr geehrter Kunde,
wir freuen uns, dass Sie sich die Zeit genommen haben, Ihre positive Erfahrung zu teilen. Es freut uns sehr, dass Sie mit unserem Service zufrieden waren.
Mit freundlichen Grüßen
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Pentru că mă chinui sa mă loghez la…
Pentru că mă chinui sa mă loghez la contul propriu și numai merge.
2 de julho de 2026
Resposta da Lyca Mobile AT
Stimate Bogdan,
Ne pare rău să auzim că întâmpinați această problemă de conectare. Ne cerem scuze pentru inconvenientele cauzate.
Vom investiga această problemă și vom oferi o actualizare cât mai curând posibil.
Cu cele mai bune gânduri,
Echipa de Rezolvare a Recenziilor Lyca Mobile
trustpilotreview@lycamobile.com
100gb bundle
I got 100gb of data, 3000mins(call and text time) 100gb for 9.99€ is very rare but I appreciate the gesture.
1 de julho de 2026
Resposta da Lyca Mobile AT
Dear David,
We're so happy to hear you appreciate the value in our data and call package! We always aim to offer great deals.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I can’t register my ESIM
I paid ESIM and I can’t even register it.. it always some technical mistake..
1 de julho de 2026
Resposta da Lyca Mobile AT
Dear Customer,
We are truly sorry to hear you're experiencing technical difficulties with your eSIM registration. Please share the error message via our private channel and this will help us to check and assist.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Resposta da Lyca Mobile AT
Dear Customer,
We appreciate you sharing your experience regarding the 5G service.
We have sent you an email regarding this issue. Please check your inbox and spam/junk folder.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Resposta da Lyca Mobile AT
Sehr geehrte Kundin, sehr geehrter Kunde,
wir freuen uns, dass Sie sich die Zeit genommen haben, Ihre positive Erfahrung zu teilen. Es freut uns sehr, dass Sie mit unserem Service zufrieden waren.
Mit freundlichen Grüßen
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
We buy your esim and spend 1 hour to…
We buy your esim and spend 1 hour to register the new esim with all options of official documents (Austrian passport, Austrian ID, US driver license) but it does not work at all. The system does not accept any of these documents.
We try to call service center but it mention technical issue. We cannot reach them either.
This is really hopeless.
30 de junho de 2026
Resposta da Lyca Mobile AT
Dear Thara,
We sincerely regret the difficulties you encountered while trying to register your eSIM and the frustration caused by the document verification process.
We have sent you an email regarding this issue. Please check your inbox and spam/junk folder.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Resposta da Lyca Mobile AT
Sehr geehrte Kundin, sehr geehrter Kunde,
wir freuen uns, dass Sie sich die Zeit genommen haben, Ihre positive Erfahrung zu teilen. Es freut uns sehr, dass Sie mit unserem Service zufrieden waren.
Mit freundlichen Grüßen
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Danke dir gud
30 de junho de 2026
Resposta da Lyca Mobile AT
Sehr geehrte Kundin, sehr geehrter Kunde,
wir freuen uns, dass Sie sich die Zeit genommen haben, Ihre positive Erfahrung zu teilen. Es freut uns sehr, dass Sie mit unserem Service zufrieden waren.
Mit freundlichen Grüßen
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
No Way to Purchase a Package Without Internet
If auto-renewal is disabled and the package expires, there is no way to buy a new package. There should be a USSD code so we can purchase a package without internet access.
30 de junho de 2026
Resposta da Lyca Mobile AT
Dear Customer,
We appreciate you bringing this to our attention. We understand the frustration of not being able to renew a package without internet access. We are actively exploring options, including USSD codes, to improve the renewal process for our customers.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
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