Two months in and already three issues with the zipper on the polytunnel. Definitely don't recommend. They refused to even send a zipper pull. Edit to respond to your reply: still horrendous custome... Ver mais
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Veja o que dizem as avaliações
TOTALLY SHOCKED! When I received my delivery it was in an excellent tough cardboard box. Then when I opened it " WAW " my plants were placed inbetween 3,layers of protective straw one layer on the bo... Ver mais
A empresa respondeu
The whole buying experience was first class.The hedge plants were as described and arrived in better packaging than I have ever received plants in .The plants were healthy and ready to go .The price... Ver mais
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My Parcel was sent to the wrong address because of my mistake. They did very well and sending it back to me. One thing to mention here that is is a light weight product which is easy to fix however I... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Royalcart is based in the United Kingdom and ships all orders from within the UK to ensure extremely fast and reliable delivery. We supply the top trending products and make sure every item is quality tested before being sent out to our customers ensuring customer satisfaction at all times. Why Shop From Royalcart ? All of our orders are dispatched from the UK. Our helpful and friendly customer service team will make sure to get back to you within 12 hours to ensure your not left waiting for too long. We work hard to send all of our orders with same day dispatch using Royal Mail as we understand you want your new gadgets to arrive as soon as possible! Contact us here - info@royalcart.co.uk
Informações de contato
71-75 Shelton Street Covent Garden, WC2H 9JQ, London , Reino Unido
- +447477183488
- Info@royalcart.co.uk
- www.royalcart.co.uk
4,3
Excelente
106 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I ordered 100 plants they were…
I ordered 100 plants they were delivered in 2 days, well
Packaged. We were pleased with them so ordered another 200. Fab service, highly recommend! Thank you!
15 de setembro de 2023
Avaliação não solicitada
Resposta da Royalcart
We're delighted to hear that you had a fantastic experience with your plant orders! Thank you for your 5-star review and your continued trust in our service. We look forward to serving you again in the future!
Decent gazebo thankyou
10 de setembro de 2023
Resposta da Royalcart
Thank you for the 5-star review! We're delighted to hear that you're pleased with your gazebo. If you have any questions or need further assistance, feel free to reach out. Enjoy your outdoor space!
Fantastic to deal with
Fantastic to deal with, delivery was perfect. Will use again
15 de setembro de 2023
Avaliação não solicitada
Resposta da Royalcart
Thank you for the glowing review! We look forward to serving you again soon.
Fast delivery and goods exactly as…
Fast delivery and goods exactly as described. Thanks for a great service
10 de setembro de 2023
Avaliação não solicitada
Resposta da Royalcart
Thank you so much for the 5-star review! We truly appreciate your feedback and are delighted that you had a fantastic experience with our fast delivery and accurately described goods. If you ever need anything else, don't hesitate to contact us. We look forward to serving you again in the future!
I instructed delivery to deliver to neighbour
I instructed delivery to deliver to neigblour as i was called away for work, but it was left on front door step in full view in the rain.
24 de agosto de 2023
Resposta da Royalcart
We apologize for the inconvenience you experienced with your delivery. While we understand your frustration, once the item leaves our facility, it's under the courier's responsibility. We'll certainly share your feedback with them to prevent future issues. If you have any further concerns, please contact us, and we'll do our best to assist you. Thank you for your understanding.
Excellent Service
I ordered multiple shrubs which not only arrived quickly, but they were impeccably packaged and in tact. I will reorder without doubt. Excellent service.
30 de agosto de 2023
Resposta da Royalcart
Thank you so much for your kind words and the 5-star review! We're happy to hear that your order of shrubs arrived promptly and in perfect condition. Customer satisfaction is our top priority, and we're delighted that you had such a positive experience. Should you ever need more shrubs or anything else in the future, please don't hesitate to reach out. We look forward to serving you again!
Very quick to reply and good…
Very quick to reply and good communication. The plants arrived within the specified time and are very healthy.
6 de setembro de 2023
Avaliação não solicitada
Resposta da Royalcart
We're thrilled to hear about your positive experience! Quick responses and clear communication are our commitment, and we're delighted your plants arrived healthy and on time. Thank you for choosing us!
Love my hedging plants
I ordered some hedging plants and I'm so happy with them. They'd been boxed up really well so look very healthy and ready to plant. The lady I liaised with was very friendly and knowledgeable. I would highly recommend.
2 de setembro de 2023
Avaliação não solicitada
Resposta da Royalcart
Thank you so much for your glowing 5-star review! We're thrilled to hear that you love your hedging plants and that they arrived in great condition. Our team takes pride in ensuring the health and quality of our plants during shipping. We'll be sure to pass your kind words along to our knowledgeable team member. We appreciate your recommendation and look forward to serving you again in the future. Happy gardening! 🌿🌱🌳
Super plants and fast delivery
I ordered 10 Cherry Laurels on Tuesday and they arrived today (Friday). Healthy plants were carefully packaged within straw, which was a big tick as they were not wrapped in plastic. The delivery was fast and Julie was very good at checking in to ensure the plants had arrived safely. Really recommend this company.
1 de setembro de 2023
Avaliação não solicitada
Resposta da Royalcart
Thank you so much for your kind words and 5-star review! 🌿 We're thrilled to hear that your Cherry Laurels arrived in great condition and that you appreciated our eco-friendly packaging. Our team takes pride in providing fast and reliable delivery service, and we're delighted that you had a positive experience with us. If you have any more gardening needs or questions, please don't hesitate to reach out. Happy gardening! 🌱🌸
Quick delivery
Quick delivery, items where perfect and would definitely recommend.
1 de setembro de 2023
Avaliação não solicitada
Resposta da Royalcart
Thank you so much for your kind words and the 5-star review! We're thrilled to hear that your items arrived quickly and in perfect condition. Your recommendation means a lot to us. If you ever need anything else in the future, don't hesitate to reach out. We appreciate your business!
Very helpful and great products
1 de agosto de 2023
Avaliação não solicitada
Resposta da Royalcart
Thank you so much for taking the time to leave us this wonderful 5-star review! We're thrilled to hear that you found our products helpful and of great quality. Our team works hard to provide the best products and customer service, and your feedback is truly appreciated. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We value your business and hope to continue exceeding your expectations. Thanks again for choosing us!
Easy to buy
Easy to buy, professional customer service can help immediately with any questions, fast shipment and good prices.
14 de agosto de 2023
Avaliação não solicitada
Resposta da Royalcart
Thank you for your positive feedback! We're glad to hear that you found our services easy to use, with helpful customer service, fast shipping, and competitive prices. Your satisfaction is our priority, and we look forward to serving you again in the future.
Very quick delivery
Very quick delivery, packaging really good.very happy with purchase.
22 de agosto de 2023
Resposta da Royalcart
Thank you for your positive feedback! We're delighted to hear that you were pleased with the quick delivery and quality packaging of your purchase. Your satisfaction is our top priority!
Plants came on time and well packaged
Plants came on time and well packaged. Healthy looking too!
26 de agosto de 2023
Avaliação não solicitada
Resposta da Royalcart
We're thrilled to hear that your plants arrived on time and in great condition! Your satisfaction is our top priority, and we're delighted that your plants look healthy. If you have any more feedback or questions, feel free to let us know. Happy gardening!
Fast delivery
Fast delivery, good website, still to be planted so nothing else to report
17 de agosto de 2023
Resposta da Royalcart
Thank you so much for taking the time to share your positive feedback! We're thrilled to hear about your great experience. Your satisfaction is our priority, and we look forward to serving you again in the future.
Creeping Thyme Seeds - Purple
Seeds ordered on Sunday late evening and delivered by noon on Thurday. Quick service and delivery looks good.
17 de agosto de 2023
Avaliação não solicitada
Resposta da Royalcart
We greatly appreciate your kind words and positive review! Your feedback motivates us to keep delivering excellent service. Thank you for choosing us, and we can't wait to welcome you back for another exceptional experience!
Great service all round great marquee
Great service all round, responded quickly to questions I had, and the order was sent out and received in less than a week. Price was good for the size I ordered and would happily recommend.this company to anyone needing a marquee or gazebo at short notice.
7 de agosto de 2023
Resposta da Royalcart
We greatly appreciate your kind words and positive review! Your feedback motivates us to keep delivering excellent service. Thank you for choosing us, and we can't wait to welcome you back for another exceptional experience!
Disappointed
I found the Gazebo's to be of not such a high standard. Couldn't fault the delivery service tho.
A tad disappointed with the product.
1 de agosto de 2023
Resposta da Royalcart
We're truly sorry to hear about your disappointment with your experience. Your feedback is valuable to us, and we'd like to learn more about what went wrong. Please reach out to our customer support team so that we can address your concerns and work towards making things right. Thank you for bringing this to our attention.
What you see is not always what you get.
The fb ad showed bushy 1.5 to 2ft high samples of the cherry Laurel. Those ten I received only three almost reached 1.5’ the rest of the spindly bushes! were much less. I have left messages requesting replacements / I am happy to return these or have a refund. So far there has not been a response. I even added a £4 tip but was sorely disappointed at £4 a stem.
1 de agosto de 2023
Resposta da Royalcart
We're sorry to hear about your dissatisfaction and your request for a full refund. We made an effort to address your concerns by offering a partial refund as a bonus, in addition to providing a return label to facilitate the return process. It's important to note that the plants you received do meet the description provided on our website. We regret that our solution didn't meet your expectations, and if there's anything else we can do to assist you, please don't hesitate to reach out. Your feedback is important to us and helps us improve. Thank you for your understanding.
Plants arrived quickly and in excellent…
Plants arrived quickly and in excellent condition
30 de julho de 2023
Resposta da Royalcart
Thank you so much for taking the time to share your positive feedback! We're thrilled to hear about your great experience. Your satisfaction is our priority, and we look forward to serving you again in the future.
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