I attended the store to buy some items As soon as I got in the male front desk staff walked away did nothing behind the scene and I was left standing by myself as soon as another customer appeared h... Ver mais
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Veja o que dizem as avaliações
I do a lot of DIY and all too often I figure out that I am missing something, so businesses like Screwfix are often a blessing. Often times they have what I need immediately available and in stock,... Ver mais
A empresa respondeu
Les offres sont alléchantes, le site est buggé. J'ai créé un compte hier pour acheter une tondeuse au moment de payer en PayPal ça plante (confirmé par le service client screwfix bug récurrent) aujour... Ver mais
A empresa respondeu
That advert they have, click and collect in 1 minutes. Absolutely liars. Ordered some gloss, on the website it said my local store had it IN STOCK , went to the store to collect and they said its c... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de roupas e acessórios de segurança
- Negociante de Máquinas para Construção
- Loja de Ferramentas
- Loja de Iluminação
Informação fornecida por fontes externas variadas
Screwfix: Thousands of products at low trade prices | FREE next day delivery available | 30 day money back guarantee on all orders.
Informações de contato
Reino Unido
- www.screwfix.com
2,6
Ruim
6 mil avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very dissatisfied
I called into my local Screwfix this evening on the way from work "Oakham Rutland" Not realising the time, i proceeded to type in the order and was greeted with a comment from the counter "can you hurry up, we close in 1 minute" I made my order and went to the till to pay. Behind the counter stood 2 young girls, there was no please or thank you and my items were pretty well thrown on the counter. I have used Screwfix regularly for many years. However, after how i was treated this evening, i will make the 50yd walk across the Carpark to Toolstation. I'm bitterly disappointed and feel that these 2 inviduals could do with some training on Customer service.
23 de março de 2026
Avaliação não solicitada
Resposta da Screwfix
I am sorry to learn of this, if you can please email sos@screwfix.com with a copy of this review and your order reference for the attention of the Customer Resolution Team we can review and advise further. Elly
No after sales customers service at all…
No after sales customers service at all
Screwfix is okay when they are taking your money, but not interested in sorting out problems !
16 de março de 2026
Avaliação não solicitada
Resposta da Screwfix
I am sorry to learn of this, if you can please email sos@screwfix.com with a copy of this review and your order reference for the attention of the Customer Resolution Team we can review and advise further. Elly
price difference between Screwfix and B&Q
both Screwfix and B&Q are owned by the same company Kingfisher PLC. so why do I continuously get a large price difference when ordering the same product.
This happens all the time and this in NOT an isolated event.
Werner Triple 8 tread Extension Ladder
£222 in Screwfix £188 B&Q.
WHY?
£179 in Toolstation
Response: you may sell as a different brand but stock will be purchased under a single wholesale company.
23 de março de 2026
Avaliação não solicitada
Resposta da Screwfix
Thank you for getting in touch and for raising your concerns regarding the price differences you have noticed.
Whilst Screwfix and B&Q are both part of the Kingfisher PLC group, we do operate as separate retail businesses with our own independent pricing structures. This means that prices can vary between the two brands, as well as compared with other retailers.
If you email sos@screwfix.com with your concerns we can review further. Elly
Diabolical Returns Process
Terrible Experience and Customer Service
I ordered a tin of paint for it to come open in the box. Contacted customer services who want me to return an empty tin of paint to be refunded.
Get a handle on the situation screwfix.
16 de março de 2026
Avaliação não solicitada
Resposta da Screwfix
I am sorry to learn of this, if you can please email sos@screwfix.com with a copy of this review and your order reference for the attention of the Customer Resolution Team we can review and advise further. Elly
Blum hinges.
Needed a set of Blum hinges to replace a broken one on a Sunday, but not sure about the ones produced. Andy in the Brighouse store went that extra mile & suggested I call back before 4:30 closing time to see if he'd managed to find some. I called back & I asked if he'd managed to find a pair, he rattled the cellophane wrapper containing a correct pair. Half an hour later, job done. Well done Screwfix.
22 de março de 2026
Avaliação não solicitada
Resposta da Screwfix
Thank you for your wonderful feedback. If you could kindly send a copy of this review and your order reference to sos@screwfix.com and mark for customer resolution. We can ensure this is passed over. Many thanks, Elly
Click and Collect is a joke at Screwfix!
Why bother with click and collect when you have to wait longer than people just walking in. EVERY time I use this it's always the same. You receive a text stating it's ready to collect and you get to the store (Northampton) and it hasn't actually been picked and then you have to wait in the queues for walk-in customers only to find that you then have to wait for someone else to go and pick the order! It's a joke! Toolstation, you order online and it's there right on the shelf ready.
22 de março de 2026
Avaliação não solicitada
Resposta da Screwfix
I am sorry to learn of the issue you are reporting, Could you please email sos@screwfix.com with your order reference and mark it for the attention of customer resolution. Elly
I ordered sp seal for tefal pressure…
I ordered sp seal for tefal pressure cooker never arrived and got email asking ho6was delivery
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da Screwfix
I am sorry to learn of the issues could you please email sos@screwfix.com with your Screwfix order reference so we can review and advise further. Elly
Andy at the Stockport branch was great…
Andy at the Stockport branch was great when I bought the wrong size lock. He was calm and worked out a solution that was no more money and in stock and helped me sort extra keys being cut. Turned a rubbish day into a good day
21 de março de 2026
Avaliação não solicitada
Resposta da Screwfix
Thank you so much for taking the time to share your experience. I’m really pleased to hear how helpful Andy at our Stockport branch was in resolving the issue with your lock, especially on a day that hadn’t started off well for you.
I’ve passed your lovely feedback on to the Area Manager so this can be relayed to Andy and the team. I know they’ll really appreciate your kind words.
Thanks again for sharing, we’re glad Andy was able to turn things around for you. Many thanks, Elly
BEST Retail Experience EVER
I have just been down to the Leeds Road, Huddersfield Screwfix Store and have literally just been blown away by the customer service I have just received. It was so good that I am still sat in their car park writing this. Huge thank you to all the friendly staff who gave one of the best retail experiences I have ever received. BRAVO and thank you. I will be back : )
18 de março de 2026
Avaliação não solicitada
Resposta da Screwfix
Thank you so much for taking the time to share such lovely feedback about our Leeds Road, Huddersfield store. I’m really pleased to hear how impressed you were with the customer service, it’s wonderful to know the team made such a positive impact.
I’ve passed your comments on to the Area Manager so they can relay this to the store team. I know they will really appreciate your kind words.
Thank you again for recognising their efforts, and we look forward to welcoming you back on your next visit. Many thanks Elly
They will screw you and fix nothing.
I stopped using Srew fix because they fix nothing and kept screwing things up. But foolishly I decided to try them again, bad mistake, the are much worse than before.
Going to use local companies in future as they are a false economy.
21 de março de 2026
Avaliação não solicitada
Resposta da Screwfix
Thank you for taking the time to share your feedback. I’m really sorry to hear about your recent experience and that we’ve fallen short of your expectations, especially after you gave us another chance. This isn’t the level of service we aim to provide.
We understand how frustrating it can be when things don’t go as they should, and I appreciate you raising this with us. If there’s a specific order could you please email the details to soso@screwfix.com, we’d be more than happy to review it and see how we can put things right.
Your comments are important to us, and we’ll make sure they’re shared with the relevant teams so we can continue improving. Many thanks, Elly
Hides cables well
Hides cables well, never seen my office that clean. Lid doesn't close tightly
20 de março de 2026
Avaliação não solicitada
Resposta da Screwfix
Thank you for your feedback, we love to receive this. Have a fabulous day. Many thanks, Elly
Good experience and services..
Good experience and services... Easy,fast and welcoming staffs
19 de março de 2026
Avaliação não solicitada
Resposta da Screwfix
Good morning
Thank you for your kind feedback, we’re really pleased to hear you had a good experience and found our service easy, fast, and welcoming. We’ll be sure to pass this on to the team 😊
Demanding email address before being served
Long wait whilst counter staff wasted valuable time asking every customer to handover their email before being served. I thought I was here to give you my money, not my personal details so you can bombard me with junk marketing emails. Cut out the data mining efforts and focus on serving the customers that keep your business going!
18 de março de 2026
Avaliação não solicitada
Resposta da Screwfix
Good morning,
Thank you for your review and I am sorry that your visit felt frustrating
Many of our customers choose to have their purchases logged against their registered account, as this provides a number of practical benefits such as access to receipts, warranties, and order history. To do this correctly, our teams need to confirm the right account is selected and carry out verification, which can sometimes take a little longer at the counter. This is done to ensure purchases are recorded accurately and securely.
We would like to look into this further, due to the concerns raised, therefore, please contact us directly at sos@screwfix.com for the attention of customer resolution and include a copy of your review along with the store details and your contact information and we can look into this.
Thank you Lindsey
Quick delivery
Ordered four items from Screwfix and couldn’t be happier — delivery was quick, everything arrived on time, and the quality was spot on. Great service all around.
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da Screwfix
Good morning
Thank you for your lovely feedback!
We’re really pleased to hear your order arrived quickly and everything was just as expected. Great to know you’re happy with the service, we appreciate you taking the time to let us know!
Kind Regards
Sarah
Excellent service from Tom at the…
Excellent service from Tom at the Gloucester Eastern Avenue branch. Tom consistently provides top‑level customer service and is always a pleasure to deal with. His product knowledge is excellent, and he takes the time to explain options clearly and professionally. Every visit is handled efficiently with a positive, friendly attitude, and you always feel valued as a customer. He is reliable, helpful, and consistently goes the extra mile. A real credit to the branch — highly recommended.
17 de março de 2026
Avaliação não solicitada
Resposta da Screwfix
Good morning Warren
Thank you for taking the time to share such positive feedback. We’re delighted to hear about the excellent service you’ve received from Tom at our Gloucester Eastern Avenue branch.
We will be sure to pass your kind words on to Tom and the branch team ,feedback like this really does make a difference.
Thank you again for reaching out.
Kind Regards
Sarah
Reaccurring Delays in Delivery - Evesham Branch?
I use the Evesham Branch and it seems that when I order an item which is shown and in stock it comes back as for next day delivery. Okay I accept this, but then the next day it says your order is further delayed. These are basic items such as M6 bolts? It seems to be happening on a routine basis. So my first go to is now Toolstation, which seems to deliver on its promises.
17 de março de 2026
Avaliação não solicitada
Resposta da Screwfix
Thank you for getting in touch. I’m really sorry for the inconvenience you’ve experienced. Sometimes things do go wrong, and I appreciate how frustrating it is when items shown as in stock switch to next‑day delivery and then face further delays.
These are basic items, and you should be able to rely on them being available when promised. I completely understand why this has led you to look elsewhere, and I’m sorry we’ve fallen short of expectations.
Thank you for raising this, your feedback helps us improve.
Kind regards,
Sarah
Dangerous mountfield petrol lawnmower
Dangerous mountfield petrol lawnmower. 18 month's with it well looked after and stored in garage the fuel pipe from tank to carb had deisintgrated causing petrol to leak all over the garage. Also, very dangerous,if I tried to start could have been very bad. This is down to poor quality of fuel line from tank to engine . Not impressed, poor quality and dangerous. It has a two year guarantee, Screwfix only keep online invoices for 18 month's, including on my account ( and yours). They said without proof of purchase I was screwed( pardon the pun).Who keeps paper receipts? Fixed it myself with no help from them
1 de março de 2026
Avaliação não solicitada
Resposta da Screwfix
Good morning
Thank you for your review
I am really sorry to read of the issues encountered and I appreciate the worry and concern this must have caused.
If you please email sos@screwfix.com with a copy of this review and your order details for the attention of customer resolution, we can look into this further
Thank you Lindsey
Do Not Accept replacement goods
Whatever you do, do NOT accept replacement goods for faulty ones !! - insist on a refund & then buy again, it's only a paper excercise but Screwfix take the sale date of the first item for the warranty so if the new item becomes faulty after the first ones guarantee is out ou are screwed. all it does is cost screw fix time & paper
12 de março de 2026
Avaliação não solicitada
Resposta da Screwfix
Good morning
Thank you for your review and I am sorry to read of your disappointment with our returns process and if any confusion has arisen.
A guarantee will always run from the original date of purchase and payment, not from any replacement or repair given along the way.
A full monetary refund would usually only be offered without question within the first 30 days, and after that period, usually repair or replacement options would be available instead, this is completely standard practice across retailers.
If you need any help with a particular product or issue, please email sos@screwfix.com with your order details and the full issue for the attention of the customer resolution team
Thank you Lindsey
Sad to see so many bad reviews; I love these guys.
I didn't realise Screwfix had such a bad reputation. I make three or four purchases a week from my two closest stores, and I've literally never had a bad experience.
I bought a reciprocating saw from them yesterday. I used it and returned it after it just wasn't up to the job. But to be clear, it was MY ISSUE. I bought the product thinking it would work, it didn't, and I took it back in, covered in saw dust, and they just refunded me.
That kind of thing doesn't happen in shops these days, and it gives me so much faith in them as a company that they won't ever force me to waste my money or give me a bad experience.
With a lot of their tools, they are generally a little more expensive than elsewhere, so I normally only go to them for supplies, but regardless, they're simply the most consistent company I've ever frequented.
12 de março de 2026
Avaliação não solicitada
Resposta da Screwfix
Good morning
Thank you for your review and kind words
It is wonderful to hear that your local teams consistently look after you and that you feel confident shopping with us week after week. We really appreciate you highlighting your recent experience with the reciprocating saw too, even when the product just wasn’t quite right for your job, our teams were happy to help
Your kind words really mean a lot and are appreciated.
Thank you again for your support
Lindsey
Staff at local Royton store fantastic
Staff at local Royton store fantastic, part I ordered was not what I needed when I went to collect, no questions asked refund and they spent time sourcing from alternative suppliers which was successful brilliant old fashioned service can’t praise enough thanks
13 de março de 2026
Avaliação não solicitada
Resposta da Screwfix
Good morning
Thank you for your wonderful review.
I am really pleased to hear that the team at our Royton store were able to look after you so well and quickly sort things out when the part wasn’t quite right. It is great to know they not only processed your refund with no fuss but also went the extra mile to source the correct item for you.
We’re incredibly proud of the service our store teams provide, and your comments will mean a great deal to everyone at Royton. Thank you again for your kind words, I will pass these over to the Area Manager :)
Lindsey
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