ScrewfixAvaliações 

And yet another business that shows “customer reviews”, but when you try to warn other buyers about a genuinely bad product, they refuse to publish your review because “it does not meet the guidelines”. How does mentioning that a drill bit is not properly aligned or straight, and that it breaks very easily, fail to meet the following guidelines?

Please read our guidelines below:
- Keep your review focused on the product
- Avoid writing about customer service queries, contact us instead if you have issues requiring immediate attention
- Refrain from mentioning competitors or the specific price you paid for the product
- Do not include any personally identifiable information, such as full names
- When uploading images with your review, please make sure it is relevant to the product you've purchased

Taking my business elsewhere now that I know I can't trust your reviews, people.

I have stopped shopping with Screwfix due to their new Points rewards!
I See Zero reward . Just a pretty ill conceived marketing tool to push up your spend as the end of the month approaches!

I will happily take Cashback (all stoped now).. or REALLY buy my loyalty and give me Avios or Nectar points ..

For me your Points for Pants is a flop!!

A few of the lads I speak to agree.. so if you see your sales numbers going down.. look internally.. dont blame everyone else...
IMHO

Ollerton store is great, staff are on point and super helpful, could not ask for more if you tried. Here daily and they never fail on customer service or support.

Putting purchases in my boot they damaged my car...then when I got home I found they had put incorrect items in the boots ...they emailed their ho re the car damage that could take days and then I have all the trouble to get it sorted and re the incorrect items they say I have to do the 25 mile round trip at my expense to change as they can't deliver. Can't speak to the branch as they won't give me a tel number so could go and find they don't have stock...terrible system
Had a request from screwfix following this post asking for details but they have had full details sent several times with delivery receipts I have and they say they haven't had them...maybe just a delay tactic and they say they take 48 hours to reply to each email..what an awful company and lack of customer care.

I live opposite a newly opened ScrewFix in Wickford, Essex. It is bad enough the building of these units caused considerable disruption to the people who lived there, none of us wanted them but this was overruled. But since opening a member of staff rides a motorcycle and he seems intent on turning it on leaving it running for several minutes before deciding to ride off. We have a child at home and as this often happens at night he is woken up by this. I have contacted ScrewFix directly on two occasions in the last month, neither of which have been responded to.

Refuse to shop somewhere where the company and staff are so ignorant and dismissive.

Everything I buy from Screwfix is cheap quality. I bought kitchen cabinet handles that went rusty within 4 weeks, saw blades that shattered first time of using, screws that snap, rust, heads that just fail, no nonsense brands are useless. It should be called no work

Great service as usual. Went to the screwfix on Sutton Road in Maidstone. The staff are always pleasant and helpful. You dont get that kind of consistent service at a merchant very often. This morning was a testament to this. An older guy helped me to my car with two tubs of tile adhesives. Thank you again!

On Friday the 27th March, my wife and I were travelling on the A1 in our motorhome when without any warning the large roof window disintegrated. And just to added to the stress,it started to rain.

I went to Screwfix in Haddington,East Lothian and with the excellent service and help from Ryan we got the large gap in the roof sealed. He had no hesitation in getting us a suitable ladder to get to the roof. There was no other way to get to it. He stood by in case we needed anything else. Without his help, there could have been serious water damage.

The team in the Gorseinon (Swansea) branch are excellent! They always look after me and have exactly what I need when I need it. I use them as one of our main merchants for work and their service and communications are second to none, well done and thanks!

I was shocked that now days this supplier refuses to recycle lithium batteries they are selling, more, of their own brand Erbauer. Unbelievable

Bought a new Honeywell valve and solenoid valve for central heating system which failed after one week. I was unable to return but Screwfix made prompt contact and quickly resolved the issue - Thank You, great service and thanks to Sarah

Been using the Aston store regularly, have been served by Maryam great always has a smile real asset to the store

Unbelievable, I ordered a refurbished electric weed killer sprayer with 2-3 delivery, my local store called me saying central warehouse has sent a sink!!! Was asked if I wanted to reorder it, yes please, oh sorry it’s out of stock. I asked if that was because I’d bought it, no idea she says it’s out of stock…normally my experiences with Screwfix have been mainly positive, but this is just a joke..

Fantastic except when your order system check stock just stars spinning and you cannot abort it. Please start sacking your IT management and get some professionals in to sort it out

Screwfix at this branch is always supportive and very helpful when you are looking for advice. The deputy manager is welcoming and makes each visit a pleasant experience, hopefully we will also shop in the branch he is transferring to, he will certainly be an asset to them.

Website is useless now! Must not need customers these days and just focusing on trade counter or app!

Cant view the site or content pages for a bug they cant be bothered to fix where you need to know which internet browser is best to use to be able access the site! Chrome is a popular browser and so is Edge but it impossible to access content through either without messing about with settings! Nothing like putting up a barrier for customers! This will put the vast majority off so good work, I guess you dont need the sales these days! Whoever is in charge of this site and the other Kingfisher group site needs to do a course in either development or Customer UI experience as its shocking! ScrewFix and BnQ

Nul...achat d une dameuse vibrante a 289€ jamais reçu on fini par me dire qu on me rembourse car le colis est perdu (50 kg)...je recommande pas du tout se site

A25271181914

No reply from customer services via email but I'll bet they soon respond to a one star review.

0rdered on Sunday and was messaged to say part of the order would be available next day.

Travelled the seventy miles round trip on Tuesday to be told full order hadn't arrived and still not ready today (Wednesday).

Being cynical ... the text saying part of my order is delayed arrived seconds after I'd already made the journey and left the shop and looks like a deliberate ploy to use the "wait until you receive the text" trump card that Screwfix uses as their get out clause ... seems to be a common thread amongst the one star reviews.

I look forward to your response and if you want a resolution then just post out the delayed parts to my address.

Order: A25169366360
I placed this order for an an item they didn't have in stock at the Hornchurch branch, which is a short walk from my home, at 11:10am on Monday 23 March, expecting it to ready for collection after 24 hours. The next day I hadn't received a text message by 10:45am so I walked down to the store only to be told it wouldn't be ready for collection until the afternoon. It appears next day delivery is effectively next day and a half at Screwfix. So I just called Screwfix head office, asked them to send a refund to my Paypal account and then drove to my nearest Toolstation to get my item.

Ordered next day collection. Half the order arrived - the other half was stuck at warehouse. They said it would arrive following day. Still no text. Someone at Screwfix then appears to have cancelled my original order and re-ordered it for some reason unbeknown to me, for next day collection again. Now next day, still no text. Phoned customer services - they said it should arrive at local store today and I'll get text when ready. Couldn't guarantee it. But went on to tell me 99.999% of orders arrive next day so it should be absolutely fine - I had to remind them it hadn't arrived Sunday, or Monday, so it's now 2 days late and it's now delaying my job. The person was apologetic but probably not a good time to roll out the 99.999% comment! I was also told in store that I'd get a £10 credit for the delay. That hasn't happened either.