Vets Now - Hospital Glasgow Avaliações 

392
•
O TrustScore é 4.5 de um total de 5

4,6

123-145 North Street, G3 7DA Glasgow, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Just wanted to say a huge thank you to the whole team. Sadly, we recently had to say goodbye to our wee boy, but the care, kindness and compassion shown to us made such a heartbreaking experienc... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Had to wait over an hour and 30mins to see someone who came in examined my dog then said there only a nurse and you,ll have to wait another period to see a vet. Bearing in mind this is an out of o ho... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Fantastic service we had a stray parakeet come in very poorly call vet gave us advice told us to bring him threw sadly died but staff were amazing thank you for your support

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The vet and staff were amazing with boss, they took him in to a room tk stop him getting overwhelmed and agitated and preventing any more seizures, they really listened and checked him over, gave him... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Serviço Veterinário de Emergência
  2. também em
  3. Veterinário

Sobre Vets Now - Hospital Glasgow

Escrito pela empresa

Find An Emergency Vet Pet Care Advice Customer Hub


About Vets Now

Pet emergencies can happen at any time – including when your regular vet is closed.

That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.

Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.

Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.

We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

392 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as avaliações

(392)

1.955 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Poppy Kemp

Referral to Vets Now was made my our local vet and we received a call within days to arrange an appointment for our dog to be seen. We waited under 2 weeks for appointment which was very helpful. The specialist we seen was very knowledgeable, caring, kind and explained our dogs condition well and gave us lots of information and advice on how to manage her condition. We left Vets Now with the information to make a clear plan on how to give our dog a happy and comfortable life.

23 de junho de 2025
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Resposta da Vets Now - Hospital Glasgow

Hi Mr Kemp, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Avaliado com 5 de um total de 5 estrelas

The vets we met were great

The vets we met were great. They were knowledgeable and gave clear explanations of the procedure our dog was undergoing. Their follow-up reports were very prompt and detailed. I would have no hesitation going back to Vets Now.

3 de julho de 2025
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Resposta da Vets Now - Hospital Glasgow

Hi Ken, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 4 de um total de 5 estrelas

Kind professional service

The staff ( nurse and vet) were really good. They were gentle, understanding, and explained what they were doing and what we could expect.

The waiting area was very warm and uncomfortable. This was amplified by the fact that our wait was 2hrs plus. The wait was understandable and we were grateful that our dog was not sick enough to need urgent attention but all the more reason to have the area more comfortable.
The receptionist explained the charges when we called so I was not surprised but I was concerned for folk who could not afford the cost and would be unable to seek help.

29 de junho de 2025
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Resposta da Vets Now - Hospital Glasgow

Hi there, thanks for taking the time to leave us a review. We really appreciate it. Have a lovely day.

Avaliado com 5 de um total de 5 estrelas

Lovely informative doctors and staff.

Lovely informative doctors and staff.
Waiting room and cubicles are spotlessly clean serving good coffee.
Nothing is too much bother for them and they are there for you every step of the way.

30 de junho de 2025
logotipo da Vets Now - Hospital Glasgow

Resposta da Vets Now - Hospital Glasgow

Hi Irene, we appreciate you taking the time to leave us a review. We will be sure to pass on your kind words to the team. Take care.

Avaliado com 5 de um total de 5 estrelas

Fast Efficient Care

Very fast, efficient care given to save my dogs life.

24 de junho de 2025
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Resposta da Vets Now - Hospital Glasgow

Hi Davie, it great to hear that you had a good experience with our pet emergency service. We're glad we were there for you and your pet when you needed us the most.

Avaliado com 5 de um total de 5 estrelas

The staff were so welcoming and…winnie

The staff were so welcoming and knowledgeable and made us feel very confident in their ability to help our dog

22 de junho de 2025
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Resposta da Vets Now - Hospital Glasgow

Hi Janice, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Avaliado com 5 de um total de 5 estrelas

Very caring & compassionate vetenary…

Very caring & compassionate vetenary staff😀Took good care of my baby boy Cooper & I will be ever so thankful for that😀

21 de junho de 2025
logotipo da Vets Now - Hospital Glasgow

Resposta da Vets Now - Hospital Glasgow

Hi Alison, many thanks for your positive feedback. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Avaliado com 5 de um total de 5 estrelas

Rosco's care

All the staff were so helpful and friendly.
The surgeon Ms Leonor
roses especially so as she explained in detail all that had happened to my Pup, and how I should look after him through his recovery.

19 de junho de 2025
logotipo da Vets Now - Hospital Glasgow

Resposta da Vets Now - Hospital Glasgow

Hi Eric, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 5 de um total de 5 estrelas

First class in all ways

First class in all ways

13 de junho de 2025
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Resposta da Vets Now - Hospital Glasgow

Hello, We are happy you had such a wonderful experience; we appreciate your feedback. I hope you have a lovely day.

Avaliado com 5 de um total de 5 estrelas

Good experience

Good experience, able to see my dog quickly

11 de junho de 2025
logotipo da Vets Now - Hospital Glasgow

Resposta da Vets Now - Hospital Glasgow

Hello, We're happy you were able to see your dog promptly. Thank you for your positive feedback; we appreciate it!

Avaliado com 5 de um total de 5 estrelas

5star service

very quick to be seen to when we arrived late at night. staff all very welcoming and helpful

4 de junho de 2025
logotipo da Vets Now - Hospital Glasgow

Resposta da Vets Now - Hospital Glasgow

Hello, We appreciate you taking the time to share your experience. We are happy to hear that our team was welcoming and helpful when you arrived.

Avaliado com 5 de um total de 5 estrelas

Helpful staff

The staff we met were very friendly and helpful. They explained exactly what the tests involved were and put us at ease. They interacted positively with our dog.

2 de junho de 2025
logotipo da Vets Now - Hospital Glasgow

Resposta da Vets Now - Hospital Glasgow

Hello, We appreciate your positive feedback. Our team is passionate about animal welfare and are happy to hear that you were pleased with the service and care.

Avaliado com 5 de um total de 5 estrelas

Very well handled

Very well handled

30 de maio de 2025
logotipo da Vets Now - Hospital Glasgow

Resposta da Vets Now - Hospital Glasgow

Hi Stan, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 5 de um total de 5 estrelas

Incredible care received.

We cannot thank the team at Vets Now enough for the outstanding emergency care they gave to our dog, Opie. He was admitted with severe immune-mediated thrombocytopenia (IMTP) and a dangerously low platelet count. From the moment he arrived, he received not just expert medical treatment, but true compassion and kindness. Opie needed blood and plasma transfusions, chemotherapy (vincristine), and specialist medications like romiplostim. It was an overwhelming time, but the team kept us informed every step of the way. They answered all our questions patiently, were honest yet hopeful, and always made us feel that Opie mattered to them as much as he did to us. Every update showed that they knew him, understood his needs, and were giving him every chance to pull through. Thanks to their care, Opie came home to us. He’s eating, walking, and rebuilding his strength day by day. We know the road ahead includes follow-up care, but the fact that he’s home at all is a credit to the dedication and skill of everyone who treated him. The bill was significant but the value of having Opie back with us is immeasurable. We are so thankful to have had the support of a team who treated us with empathy and treated Opie like family.

30 de maio de 2025
Avaliação não solicitada
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Resposta da Vets Now - Hospital Glasgow

Hi Lyndsey, thanks so much for your lovely review. We're glad we were able to help Opie when you needed us most. We will be sure to pass on your kind words to the team. Have a wonderful day!

Avaliado com 5 de um total de 5 estrelas

Everyone was so very friendly and…

Everyone was so very friendly and helpful was so glad I called them. Was struggling to find someone they kindly too us right away. Lovely people all off thrm.

28 de maio de 2025
logotipo da Vets Now - Hospital Glasgow

Resposta da Vets Now - Hospital Glasgow

Hi Michelle, thanks for your lovely comments. We will be sure to pass these onto the team. Have a lovely day.

Avaliado com 5 de um total de 5 estrelas

Emergency vets

Vet nurse, vets and all mother staff were all very friendly and helpful when my dog got sick

20 de maio de 2025
logotipo da Vets Now - Hospital Glasgow

Resposta da Vets Now - Hospital Glasgow

Hi Steph, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Avaliado com 5 de um total de 5 estrelas

The staff were amazing with boston well…

The staff were amazing with boston well looked after cannot thank them enough ⭐️⭐️⭐️⭐️⭐️

20 de maio de 2025
logotipo da Vets Now - Hospital Glasgow

Resposta da Vets Now - Hospital Glasgow

Hi Lyndsay, thanks so much for your positive feedback. We really appreciate it.

Avaliado com 1 de um total de 5 estrelas

Rabbit misdiagnosed and ended up dead

Went on on Saturday with my rabbit as my vets were closed. Got told she had a sore back even though she has a temperature and was not eating. My rabbit who is only 1 year old then had to be rushed back in on Sunday as she was swaying, going round and circles in her transport cage on her side. She had completely lost her balance, couldn't stand up, wasn't eating or drinking and anyone who has had rabbit knows that a rabbit jot eating is an emergency, was told on Sunday they weren't concerned about her not eating when I called. Was also told when we arrived we would be seen soon as all vets had an emergency and all nurses where assisting. Had to go back up to the desk as my bunny was trying to break out of her cage and looked as if she was going to really hurt herself as she had no balance at all to be told someone will see her soon. They waited until my rabbit was having a seizure in her cage and I shouted for help. Was clearly too late at that point as she went unconscious and was gasping for air. They then tried to save her which could have been prevented if they had given her the right treatment. She clearly didn't have a sore back and was suffering from some kind of infection or virus. The vet then had the cheek to come out and ask if she dies would we want them to try resuss on her but she wouldnt have a quality of life!! Why ask when this would prolong her suffering. The vet then returned 5 minutes later to say she died while they were trying to get an iv line in her. They were meant to be stabilising her for 10 minutes and still couldnt get the line in her!!! Lost my bunny and £450+ down what a disgrace of a vets they should be closed down!!

18 de maio de 2025
Avaliação não solicitada
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Resposta da Vets Now - Hospital Glasgow

Hi Debbie, we’re sorry you’re not happy with the service you received at Vets Now. We understand how painful it is to lose a pet, and we hope you’re okay during this difficult time.
If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.

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