Great products and price let down by a poor delivery service. They didn’t turn up on the day they were supposed to, I had a series of texts pushing the time back up until 8pm when the delivery was ca... Ver mais
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Veja o que dizem as avaliações
This year you had delivered on time whereas previous years you had always had to reschedule due to issues you had full control over. Disappointing you have requested feedback only this year and not pr... Ver mais
The quality of the logs is very good. The delivery driver was excellent, extremely helpful in bringing the logs up the drive to the log store. Where there is room for improvement is in the notificat... Ver mais
A empresa respondeu
Easy to use and clear website,easy to order and delivered on time while being able to track my order. A good full crate of wood delivered straight into my garage by an obliging, friendly delivery dr... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre White Horse Energy
Escrito pela empresa
White Horse Energy
UK biomass fuel specialists. We supply wood pellets, kiln dried firewood, wood briquettes and premium coal to homes and businesses across the UK, with fast, reliable nationwide delivery.
SHOP WOOD PELLETS SHOP FIREWOOD SHOP WOOD BRIQUETTES SHOP PREMIUM COALWhite Horse Energy is a trading name of Zebra Renewables Ltd, and we've built our reputation on genuine customer service backed by real technical knowledge — not just fast checkout.
Certified, not just claimed. We hold ENplus A1 certification (UK 340) — Europe's highest wood pellet quality standard — and are registered on the UK Biomass Suppliers List (BSL) for Renewable Heat Incentive eligibility. Our kiln dried logs and briquettes carry the Woodsure-backed Ready to Burn mark, confirming moisture content below 20%. Every product page states clearly which grade and certification you're buying, so you can choose on price, performance or compliance with full information.
White Horse Energy is led by Stuart Fitzgerald, a biomass fuel specialist with nearly two decades in the sector. Stuart oversees fuel sourcing and quality control personally. "We only supply products we'd use ourselves," is the standard we hold every delivery to.
We were involved in the original scoping of the UK's Ready to Burn Scheme, and our Feefo Platinum Trusted Service Awards (2021, 2023, 2024) reflect a verified 4.5+ rating held over three consecutive years. Real fuel, real certification, real people answering the phone.
Informações de contato
Cirencester Office Park, London Rd, GL7 6JJ, Cirencester, Reino Unido
- 01285402000
- sales@whitehorseenergy.co.uk
- www.whitehorseenergy.co.uk
4,1
Muito Bom
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 99% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Order
Easy to use and clear website,easy to order and delivered on time while being able to track my order. A good full crate of wood delivered straight into my garage by an obliging, friendly delivery driver.
All round brilliant!
21 de agosto de 2026
Resposta da White Horse Energy
Thank you for your fantastic 5-star review!
We're delighted to hear that you found our website easy to use, the ordering process straightforward, and that you were able to track your delivery every step of the way. It's also great to know that you were pleased with the quality of the full crate of wood and that our delivery driver was able to place it directly into your garage while providing friendly and helpful service.
Comments like yours make our day, and we're thrilled that your experience was "all round brilliant"!
If you have a moment, we'd be incredibly grateful if you could also share your experience on Google: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support and for choosing White Horse Energy.
The White Horse Energy Team
Resposta da White Horse Energy
Thank you for your 5-star review!
We're delighted to hear that you found the ordering process easy and that your delivery arrived quickly. It's especially pleasing to know that your experience was smooth from start to finish and that you'd be happy to buy from us again.
If you have a moment, we'd really appreciate it if you could share your experience on Google too: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support and we look forward to serving you again in the future.
The White Horse Energy Team
The quality of the logs is very good
The quality of the logs is very good. The delivery driver was excellent, extremely helpful in bringing the logs up the drive to the log store. Where there is room for improvement is in the notification of the timing of the delivery. This was very short but as I am retired it was not s problem. For someone who works however this could have proved problematic.
21 de agosto de 2026
Resposta da White Horse Energy
Thank you for your 5-star review and for your valuable feedback!
We're delighted to hear that you were pleased with the quality of the logs and that our delivery driver provided such excellent service. We'll be sure to pass on your kind comments, as our drivers always appreciate being recognised for going the extra mile to help our customers.
We also appreciate your comments regarding the delivery notification timing. Customer feedback is incredibly important to us, and we'll certainly take your observations on board as we continue looking for ways to improve our service and communication.
If you have a moment, we'd be incredibly grateful if you could also share your experience on Google: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for choosing White Horse Energy.
The White Horse Energy Team
Easy to order and great service
21 de agosto de 2026
Resposta da White Horse Energy
Thank you for your 5-star review!
We're delighted to hear that you found the ordering process easy and that you received great service. We work hard to make buying from us as simple and straightforward as possible, so it's fantastic to know we met your expectations.
If you have a moment, we'd really appreciate it if you could share your experience on Google too: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support and for choosing White Horse Energy.
The White Horse Energy Team
Resposta da White Horse Energy
Thank you for your 5-star review!
We're delighted to hear that you found our prices competitive and that you received reliable, helpful delivery service. Providing great value alongside dependable customer service is something we take great pride in, so it's wonderful to know you had a positive experience with us.
If you have a moment, we'd really appreciate it if you could share your experience on Google too: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support and for choosing White Horse Energy.
The White Horse Energy Team
Ordering was ok no problems delivery…
Ordering was ok no problems delivery was great pallet way driver was very helpful overall a very positive experience
21 de agosto de 2026
Resposta da White Horse Energy
Thank you for taking the time to leave us a review!
We're delighted to hear that you had a very positive experience with us. It's great to know that the ordering process was straightforward, your delivery went smoothly, and that the palletway driver was so helpful. We'll be sure to pass your kind comments on to the delivery team.
If you have a moment, we'd really appreciate it if you could share your experience on Google too: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for choosing White Horse Energy.
The White Horse Energy Team
They deliver so quickly and efficiently…
They deliver so quickly and efficiently keeping you informed all the time so you know with in a fairly narrow window when they will come. The product is excellent and we’ve had orders from them several times and keep coming back. Would heartily recommend them
21 de agosto de 2026
Resposta da White Horse Energy
Thank you for your fantastic 5-star review!
We're delighted to hear that you've had such positive experiences with us time and time again. It's great to know that you appreciate our quick and efficient deliveries, along with the regular updates that help keep you informed of your delivery timeframe. We're also pleased that you've been happy with the quality of our products and that you continue to choose us for your fuel needs.
Your continued custom and recommendation mean a great deal to us, and we're truly grateful for your support.
If you have a moment, we'd be incredibly grateful if you could also share your experience on Google: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your loyalty and recommendation.
The White Horse Energy Team
Could not deliver to my address as…
Could not deliver to my address as lorry was to big I had to arrange for the crate to be picked up and brought to my property . Nothing has been heard from White's regarding this so shall not be doing anything with them again
21 de agosto de 2026
Resposta da White Horse Energy
Thank you for taking the time to leave your review.
We're very sorry to hear about your experience and understand how frustrating this must have been. We appreciate that having to arrange collection and onward transport of your crate yourself due to vehicle access issues is far from the convenient delivery service you expected.
We're also sorry to learn that you feel there was a lack of communication from us following the delivery issue. This is certainly not the level of customer service we aim to provide, and we apologise for any disappointment caused.
Your feedback is important to us, and we sincerely regret that this experience has left you feeling unable to order from us again.
Thank you for bringing this to our attention.
The White Horse Energy Team
Everything great!
Spot on.
Product is great, well packed logs giving value for money. Delivered when I’d requested it to. Ordered on Tuesday and delivered on the Friday. Courier was great, calling in advance. Couldn’t ask for anymore.
21 de agosto de 2026
Resposta da White Horse Energy
Thank you for your fantastic 5-star review!
We're thrilled to hear that everything went exactly as it should. It's great to know that you were pleased with the quality of the logs, the packaging, and the value for money they provided. We're also delighted that your order arrived on your requested delivery date and that our courier kept you informed with an advance call before arrival.
Comments like "Couldn't ask for anymore" are wonderful for our team to receive and make all the hard work worthwhile.
If you have a moment, we'd be incredibly grateful if you could also share your experience on Google: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support and for choosing White Horse Energy.
The White Horse Energy Team
Great products and price let down by a…
Great products and price let down by a poor delivery service. They didn’t turn up on the day they were supposed to, I had a series of texts pushing the time back up until 8pm when the delivery was cancelled. No explanation or apology. It then showed up next day with a solo driver who struggled with the heavy load almost sliding off the back of his truck. Surely pallets weighing upwards of a ton need two people?!
I would recommend finding another delivery company…
14 de agosto de 2026
Resposta da White Horse Energy
Thank you for taking the time to leave a review.
We're pleased to hear that you were happy with our products and pricing. However, we're very sorry to learn about your delivery experience and understand your frustration.
Having your delivery repeatedly delayed throughout the day, only for it to be cancelled late in the evening without an explanation or apology, is understandably disappointing. We also appreciate your concerns regarding the delivery the following day and the difficulties faced by the driver handling such a heavy load.
Please accept our sincere apologies for the inconvenience caused. While we're glad your order was ultimately delivered, this is not the level of service we want our customers to receive.
Thank you for bringing this to our attention and for sharing your feedback. We value all customer comments and will ensure your concerns are passed on to the relevant teams for review.
The White Horse Energy Team
Excellent
Excellent - bit of a hiccough on the tracking but that was not a mistake by White Horse just tracking oddity
20 de agosto de 2026
Resposta da White Horse Energy
Thank you for your 5-star review!
We're delighted to hear that you had an excellent experience with us. We appreciate your understanding regarding the tracking issue and are pleased that it was only a minor tracking oddity rather than a problem with your order itself.
It's great to know that everything else went smoothly, and we thank you for taking the time to share your feedback.
If you have a moment, we'd be incredibly grateful if you could also share your experience on Google: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support and for choosing White Horse Energy.
The White Horse Energy Team
Utterly disgusting customer service had…
Utterly disgusting customer service had nothing but hassle from the start and after nearly two weeks of asking for a manager call back I’m still waiting. This company should not be allowed to trade
20 de agosto de 2026
Resposta da White Horse Energy
Dear Customer,
Thank you for taking the time to speak with me yesterday.
Firstly, I would like to sincerely apologize for the experience you have had with us. After speaking with you, I completely understand your frustration and disappointment, particularly with your delivery being left with your neighbor and the inconvenience this caused when you then had to handball the goods to your own property as they were causing an obstruction.
We also fully appreciate your concerns regarding the communication throughout the process. As we discussed, this situation could have been avoided with clearer and more timely communication, and we are genuinely sorry that this was not the case.
This is certainly not the level of service we want to provide to our customers, and we understand why you were so unhappy. Your feedback regarding the communication gaps has been highly appreciated, and I have assured you that we will take this seriously and treat it as a priority. We will use your experience to look at where we fell short and how we can improve moving forward.
We never want our customers to feel that they no longer want to use us, and we are truly sorry that your experience has left you feeling this way.
Thank you again for giving me the time to speak with you openly and for sharing your concerns and feedback with me. I genuinely appreciate the opportunity to listen to you and address the issues you raised.
Once again, please accept our sincere apologies for the frustration and inconvenience caused.
Kind regards,
ML
A very fast delivery service The driver…
A very fast delivery service The driver was very polite and placed the pallet where I asked
20 de agosto de 2026
Resposta da White Horse Energy
Thank you for your 5-star review!
We're delighted to hear that you were impressed with our fast delivery service. It's also wonderful to know that the driver was polite and able to place the pallet exactly where you requested. We understand how important a smooth and convenient delivery experience is, and we're pleased we could deliver that for you.
If you have a moment, we'd be incredibly grateful if you could also share your experience on Google: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support and for choosing White Horse Energy.
The White Horse Energy Team
Wood Quantity
Firstly, delivery was excellent - paid for a specific date, and arrived on schedule with good Comms. However, what wasn't so great was the content of the bags- I have ordered the same bags (20l Hessian) for the last 3 years and the quantity has definitely reduced this year- every bag without exception was about one third less wood than last year's. 20l is 20l....
However, following the review the company reached out for some further information and have provided compensation via some further bags- great service.
17 de agosto de 2026
Avaliação não solicitada
Resposta da White Horse Energy
Hi Neil,
Thank you for taking the time to leave such detailed feedback. We're pleased to hear that the delivery itself was excellent, particularly that your specific delivery date was met and that the communication was good throughout.
However, we're genuinely sorry to hear about your concerns regarding the quantity of wood in the 20L Hessian bags. We completely understand why this would be frustrating, especially as you've been ordering the same bags from us for the past three years and have noticed a clear difference compared with previous orders. As you rightly point out, a 20L bag should be a 20L bag, and we take your concerns seriously.
We've passed your feedback on to the relevant team, and a representative will be in contact with you directly to discuss this further and look into what may have happened with your order.
Thank you again for bringing this to our attention and for your continued custom. We appreciate the opportunity to investigate this properly.
Kind regards,
KM
Resposta da White Horse Energy
Hi Penny,
Thank you for your lovely review! We're delighted to hear that you're happy with the logs, the price, and the delivery. It's always great to know we've got all three right!
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
The quality and quantity are excellent
The quality and quantity are excellent, the delivery team were polite and helpful, have recommended and details to others in the village.
25 de julho de 2026
Resposta da White Horse Energy
Thank you for your wonderful 5-star review!
We're delighted to hear that you were pleased with both the quality and quantity of your order. It's also great to know that our delivery team provided a polite and helpful service, as we always strive to make every delivery a positive experience.
We're especially grateful that you've recommended us and shared our details with others in your village. Personal recommendations mean so much to us, and we truly appreciate your support.
If you have a moment, we would be very grateful if you could also share your experience on our Google Reviews page:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your kind words and for choosing us. We look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Good quality wood with a wide choice
Good quality wood with a wide choice. Prices are reasonable and delivered on time. Driver was very helpful with the placement of the delivery. All in all a first class experience all round.
24 de julho de 2026
Resposta da White Horse Energy
Thank you for your fantastic 5-star review!
We're delighted to hear that you were pleased with the quality of our wood, the range of products available, and our competitive pricing. It's also wonderful to know that your delivery arrived on time and that the driver was able to assist with the placement of your order.
Providing a first-class experience from ordering through to delivery is exactly what we aim for, so your kind comments are greatly appreciated and will be shared with the team.
If you have a moment, we would be very grateful if you could also share your experience on our Google Reviews page:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support and for choosing us. We look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Resposta da White Horse Energy
Thank you so much for your wonderful 5-star Trustpilot review.
We're delighted to hear that you were pleased with the quick delivery and found the load easier to manage. It's great to know we were able to provide a positive experience for you.
If you have a moment, we'd be incredibly grateful if you could also share your experience on Google using the link below:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support and for choosing White Horse Energy.
Kind regards,
The White Horse Energy Team
Delivery service awful.
Delivery service awful.
Paid extra for delivery date. No show
No contact from courier or white horse
Had to chase repeatedly all day
Promised delivery next day before 12
No show. Delivered eventually mid afternoon to wrong yard! Not one apology! Waste of my time
Tbf the product is excellent. Would definitely recommend it.
Hopefully next time delivery service will be better .
26 de julho de 2026
Resposta da White Horse Energy
We're very sorry to hear about your experience. You are absolutely right to be disappointed given the missed nominated delivery date, lack of communication, and the eventual delivery to the wrong location. We fully acknowledge that we let you down on this occasion and sincerely apologise.
We have contacted you directly with further details regarding your experience and the steps we have taken to address your concerns.
The White Horse Energy Team
Great customer service
Great customer service! I had a delivery query, my call was dealt with efficiently and politely.
24 de julho de 2026
Resposta da White Horse Energy
Thank you so much for your wonderful 5-star Trustpilot review.
We're delighted to hear that our team was able to assist with your delivery query efficiently and politely. Providing great customer service is something we take great pride in, so it's fantastic to know that this was reflected in your experience.
If you have a moment, we'd be incredibly grateful if you could also share your experience on Google using the link below:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support and for choosing White Horse Energy.
Kind regards,
The White Horse Energy Team
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