No admin or delivery faults. What I wanted was what was delivered to my door and within the time window by a pleasant delivery operator. I was impressed by the delivery tracking system which communic... Ver mais
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Veja o que dizem as avaliações
Great products and price let down by a poor delivery service. They didn’t turn up on the day they were supposed to, I had a series of texts pushing the time back up until 8pm when the delivery was ca... Ver mais
A empresa respondeu
They deliver so quickly and efficiently keeping you informed all the time so you know with in a fairly narrow window when they will come. The product is excellent and we’ve had orders from them severa... Ver mais
A empresa respondeu
This year you had delivered on time whereas previous years you had always had to reschedule due to issues you had full control over. Disappointing you have requested feedback only this year and not pr... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre White Horse Energy
Escrito pela empresa
White Horse Energy
UK biomass fuel specialists. We supply wood pellets, kiln dried firewood, wood briquettes and premium coal to homes and businesses across the UK, with fast, reliable nationwide delivery.
DISCOVER OUR RANGE White Horse Energy is a trading name of Zebra Renewables Ltd, and we've built our reputation on genuine customer service backed by real technical knowledge — not just fast checkout.Certified, not just claimed. We hold ENplus A1 certification (UK 340) — Europe's highest wood pellet quality standard — and are registered on the UK Biomass Suppliers List (BSL) for Renewable Heat Incentive eligibility. Our kiln dried logs and briquettes carry the Woodsure-backed Ready to Burn mark, confirming moisture content below 20%. Every product page states clearly which grade and certification you're buying, so you can choose on price, performance or compliance with full information.
Real fuel, real certification, real people answering the phone.
White Horse Energy is led by Stuart Fitzgerald, a biomass fuel specialist with nearly two decades in the sector. Stuart oversees fuel sourcing and quality control personally. "We only supply products we'd use ourselves," is the standard we hold every delivery to.
Informações de contato
Cirencester Office Park, London Rd, GL7 6JJ, Cirencester, Reino Unido
- 01285402000
- sales@whitehorseenergy.co.uk
- www.whitehorseenergy.co.uk
4,1
Muito Bom
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent service.
12 de julho de 2026
Resposta da White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you received excellent service. Providing our customers with a great experience is always our goal, so it's wonderful to know that we met your expectations.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Was punctual and very helpful
19 de julho de 2026
Resposta da White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that our delivery service was punctual and that our team was helpful. We know how important reliable service is, so it's great to know that your experience met your expectations.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Resposta da White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you were pleased with our fast delivery, competitive pricing, and hassle-free service. Providing great value and a smooth customer experience is something we strive for, so it's wonderful to know everything went to plan.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
My purchase was very good
My purchase was very good. I received everything in time only 2 days after I placed my order the driver called me to inform about the delivery and everything went smooth. Good service and a product with a good quality. I will order again next year.
17 de julho de 2026
Resposta da White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you were so pleased with your purchase and overall experience. It's great to know that your order arrived within just two days, that the driver kept you informed about the delivery, and that everything went smoothly from start to finish.
We're also pleased to hear that you were happy with the quality of the product and the service you received. Knowing that you plan to order from us again next year is the highest compliment we could receive.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again next year.
Kind regards,
The White Horse Energy Team
A truly fantastic service
A truly fantastic service, from.the ease of log location on the website to ordering and then within a week I am contacted to arrange delivery. Keep up.the fantastic work. Thank you for the mega crate of Ash logs...
9 de julho de 2026
Resposta da White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you had such a positive experience with us, from finding the right logs on our website through to placing your order and arranging delivery. We work hard to make the whole process as simple and straightforward as possible, so it's wonderful to know that everything went smoothly for you.
We're also pleased to hear that you're enjoying your Mega Crate of Ash Logs. Thank you for your kind words and encouragement—they mean a great deal to the team.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Resposta da White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you were happy with the service you received. Providing a great experience for our customers is always our goal, so it's wonderful to know that we met your expectations.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Resposta da White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you found our service to be very efficient. Providing a smooth and reliable experience for our customers is always our goal, so it's wonderful to know that we delivered on that for you.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Excellent product quick delivery easy…
Excellent product quick delivery easy to order. Really pleased gone back to using palletways to deliver. Drivers are amazing really helpful and u can book delivery day online with them
16 de julho de 2026
Resposta da White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you were pleased with the quality of the product, the quick delivery, and the ease of ordering. It's especially great to hear your positive feedback about the delivery service.
We're pleased that the delivery experience met your expectations and that the driver was so helpful. Being able to book a delivery day online is a valuable convenience, and we're glad this helped make the process even smoother for you.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Delivered in a timely manner
Delivered in a timely manner, wood as described, no nasty surprises. Will use white horse again.
15 de julho de 2026
Resposta da White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that your order was delivered in a timely manner and that the wood was exactly as described, with no unexpected surprises. We work hard to ensure our customers receive high-quality products and reliable service, so it's wonderful to know that we met your expectations.
It's especially pleasing to hear that you would choose White Horse again in the future—there's no better compliment than a returning customer.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Good information regarding delivery…
Good information regarding delivery times and a very helpful delivery driver who managed to get the pallet into a pretty tight position.
13 de julho de 2026
Resposta da White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you were kept well informed regarding your delivery and that the process went smoothly. It's especially great to hear that the delivery driver was able to position the pallet in a tight space and provide such helpful service.
We know how important clear communication and reliable delivery are, so we're pleased that both met your expectations.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Yet again the delivery company let you…
Yet again the delivery company let you down.
No contact with them and panel dumped in the middle of dry way. This shouldn’t have to be so stressful
14 de julho de 2026
Resposta da White Horse Energy
Hi Michelle,
Thank you for taking the time to leave your review, and we're so sorry to hear that you've been let down by the delivery experience again.
We completely understand your frustration, especially as this isn't the first time you've experienced issues. Not receiving any communication from the delivery company and then finding your pallet left in the middle of your driveway is understandably disappointing. Collecting a delivery should never become a source of stress.
This is not the standard of service we expect from our delivery partners, and we sincerely apologise for the inconvenience caused. We'll be raising your feedback with the depot and courier so they can investigate what happened and help prevent similar issues in the future.
Thank you for bringing this to our attention, and again, please accept our sincere apologies.
Kind regards,
KM
Very pleased with the delivery 👍
7 de julho de 2026
Resposta da White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you were very pleased with the delivery of your order. Providing a reliable and hassle-free delivery experience is something we take great pride in, so it's wonderful to know that we met your expectations.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Have used several times in order to…
Have used several times in order to stock up on wood for winter in the summer months when prices are lower.
Never had any problems with product.
Delivery guys are always great.
13 de julho de 2026
Resposta da White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you've used us several times to stock up on wood for the winter months and that you've always had a positive experience. Buying ahead during the summer is a great way to take advantage of lower prices, and we're pleased we've been able to support you year after year.
It's wonderful to know that you've never had any issues with the product and that our delivery drivers have consistently provided great service. We'll be sure to pass your kind comments on to the team.
We really appreciate your continued support and for taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your loyalty, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Good Quality…
I have no problems with White Horse Energy , it was the courier company I could not get through to and not yourselves. As usual your logs came high quality and well packed today. Unfortunately the courier were the let down waited in all day for them a message or phone call just to say that we would not get our delivery yesterday is all it took.
17 de julho de 2026
Avaliação não solicitada
Resposta da White Horse Energy
Thank you for your 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you're happy with the quality of the logs and the way they were packed. It's also appreciated that you've highlighted the issue was with the courier rather than with White Horse Energy.
We completely understand how frustrating it can be to wait in for a delivery and not receive an update when plans change. While we're sorry to hear that the courier communication did not meet expectations on this occasion, we're pleased that your order arrived safely and that the quality of the logs lived up to the standard you've come to expect from us.
Thank you for your continued support and for taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your valued custom, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Wood quality was great
Wood quality was great - well packaged - delivery ok but did not come on expected day & delivery company did not tell me delivery would be on following day
11 de julho de 2026
Resposta da White Horse Energy
Hi David,
Thank you for taking the time to leave your review. We're pleased to hear that you were happy with the quality of the wood and that it arrived well packaged.
We're sorry, however, that the delivery didn't arrive on the expected day and that you weren't informed by the delivery company that it had been rescheduled. We understand how frustrating it can be when plans change without any communication, and we apologise for the inconvenience this caused.
We're glad your order arrived safely in the end, and we appreciate your balanced feedback. We'll be sure to share your comments with our delivery partner to help improve communication for future deliveries.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your honest feedback and support. We hope to provide you with a seamless five-star experience next time.
Kind regards,
KM
Fast safe delivery
Fast safe delivery, great quality and price. Would recommend have bought from this company for years and not a single problem.
11 de julho de 2026
Resposta da White Horse Energy
Hi Tom,
Thank you for your fantastic review and for being such a loyal customer over the years. It means a great deal to us to know that you've continued to choose White Horse Energy and have consistently had a positive experience.
We're delighted to hear that you've found our deliveries fast and reliable, our products to be great quality, and our prices competitive. Knowing that you've never had a problem and would recommend us to others is the highest compliment we could receive.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your continued support. We look forward to supplying you for many more years to come.
Kind regards,
KM
Resposta da White Horse Energy
Hi Katy,
Thank you for your lovely review. We're delighted to hear that you were pleased with both the prompt delivery and the quality of your order. It's great to know we were able to provide the service and product you expected.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Excellent service from ordering by…
Excellent service from ordering by phone to delivery of pallet.
3 de julho de 2026
Resposta da White Horse Energy
Hi Olly,
Thank you for your wonderful review. We're delighted to hear that you received excellent service from the moment you placed your order over the phone right through to the delivery of your pallet. It's great to know our team helped make the whole process smooth and straightforward.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Resposta da White Horse Energy
Hi Tom,
Thank you for your great review. We're delighted to hear that you found our service fast, reliable, and competitively priced. Providing quality products with dependable service is exactly what we strive for.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Really happy with these wood pellets
Really happy with these wood pellets. Clean burn with little ash.
Very easy to order and prompt delivery.
Excellent service.
23 de junho de 2026
Resposta da White Horse Energy
Hi Christine,
Thank you for your wonderful review. We're delighted to hear that you're so pleased with your wood pellets and that they've provided a clean burn with very little ash.
It's also great to know that you found the ordering process easy, your delivery was prompt, and that you were happy with the service you received. Feedback like yours means a great deal to the whole team.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
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