Richard was great however this was after 3 attempts to get in touch. I sent 2 requests online and received no response, so I rang. The phone message mentioned the 'support' email which I then used. Ri... Ver mais
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Veja o que dizem as avaliações
It was a very straightforward process changing from AGL to 1st Energy. Still waiting for the app to populate with data from our smart meter but the app looks great and we should save $100 per month.
A empresa respondeu
It was easy to compare plans on line and 1st energy were quick to forward our plan documents
I'm so glad I switched to 1st Energy for my electricity needs. It was so easy and quick to join online, and their customer service was friendly and helpful. They have great rates and flexible plans th... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
1st Energy is all about powering your day! Founded in 2014, we aspire to be a better alternative provider servicing energy customers in New South Wales, Victoria, South Queensland, Tasmania and South Australia. Australian based, we are dedicated to provide value-based energy solutions that enhance our customers lives whilst giving our customers confidence and peace of mind that we care about them. With a customer centric commitment, you can contact us and know that as a small retailer we can promise an excellent level of customer service and quick solutions. Our team has years of energy experience here in Australia and internationally and have now come together to build a better energy partner for your business and your home.
Informações de contato
Level 4, 459 Little Collins Street, 3000, Melbourne, Austrália
- 1300426594
- sarah.landry@1stenergy.com.au
- 1stenergy.com.au
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
My experience was positive
My experience was positive. Very clear on my plan and costs and savings. When I queried the higher daily rate they quickly worked out that I would still save at least $5 per month with the 15% on time saving.

Resposta da 1st Energy Pty Ltd
Clear detail over the phone
No wait time
No wait time, got straight through. Ash was lovely and made conversation very easy.

Resposta da 1st Energy Pty Ltd
100%
Hi, as I’m waiting for my first bill, I cannot comment. As far as staff being very helpful, they get the highest comment possible

Resposta da 1st Energy Pty Ltd
Affordable Rates
Cool calm collected voice of Representative and well versed with different rates as he knew his product he was selling

Resposta da 1st Energy Pty Ltd
Ash was helpful and asked if I needed…
Ash was helpful and asked if I needed any other assistance.

Resposta da 1st Energy Pty Ltd
Electricity account transferred so easily & quickly....
The staff member i spoke with was very helpful. They were easy to understand and was able to answer any queries I had. Transferring my electricity account was seamless.

Resposta da 1st Energy Pty Ltd
Roger was very helpful and stayed on…
Roger was very helpful and stayed on the phone to ensure everything was dealt with appropriately at the time. Thanks Roger!
Quick & Reilable: Outstanding Customer Service
He was very informative and gave me…
He was very informative and gave me good tips.
Dover Community Workshop presentation by Roger Sparrow
Roger Sparrow was able to answer all of our questions and what he presented was liked by the people who attended.

Resposta da 1st Energy Pty Ltd
I was quite impressed with the person…
I was quite impressed with the person who talked to me on the phone. He gave me all the information I needed.

Resposta da 1st Energy Pty Ltd
Tasmanians need to know that there is an alternative to Aurora
Important to get the facts about the alternatives and their prices, plus the ease of changing to 1st Energy

Resposta da 1st Energy Pty Ltd
1st energy have been very good to deal with.
1st energy has been proactive in ensuring I continue to receive my concession discounts and were very responsive when asked to relocate my electricity supply to my new home plus they give a slightly higher feed in tariff is you have solar installed.
Very pleasant to talk to and very…
Very pleasant to talk to and very helpful .

Resposta da 1st Energy Pty Ltd
Easy
Easy, understand the whole switching experience could not be better:)

Resposta da 1st Energy Pty Ltd
Friendly and informative conversation…
Friendly and informative conversation with Ash and Will. We even had a laugh.

Resposta da 1st Energy Pty Ltd
The service I received was great and…
The service I received was great and they had all the answers I required

Resposta da 1st Energy Pty Ltd
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