Richard was great however this was after 3 attempts to get in touch. I sent 2 requests online and received no response, so I rang. The phone message mentioned the 'support' email which I then used. Ri... Ver mais
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Veja o que dizem as avaliações
It was a very straightforward process changing from AGL to 1st Energy. Still waiting for the app to populate with data from our smart meter but the app looks great and we should save $100 per month.
A empresa respondeu
It was easy to compare plans on line and 1st energy were quick to forward our plan documents
I'm so glad I switched to 1st Energy for my electricity needs. It was so easy and quick to join online, and their customer service was friendly and helpful. They have great rates and flexible plans th... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
1st Energy is all about powering your day! Founded in 2014, we aspire to be a better alternative provider servicing energy customers in New South Wales, Victoria, South Queensland, Tasmania and South Australia. Australian based, we are dedicated to provide value-based energy solutions that enhance our customers lives whilst giving our customers confidence and peace of mind that we care about them. With a customer centric commitment, you can contact us and know that as a small retailer we can promise an excellent level of customer service and quick solutions. Our team has years of energy experience here in Australia and internationally and have now come together to build a better energy partner for your business and your home.
Informações de contato
Level 4, 459 Little Collins Street, 3000, Melbourne, Austrália
- 1300426594
- sarah.landry@1stenergy.com.au
- 1stenergy.com.au
4,6
Excelente
393 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The onboarding experience was so…
The onboarding experience was so simple. It’s the best of any of the retailers I’ve been a customer of. So zippy
11 de setembro de 2025
Avaliação não solicitada
Resposta da 1st Energy Pty Ltd
Fantastic to hear the feedback Hamish. Thank you for taking time to provide a review.
Resposta da 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Cheryl. Much appreciated.
Good customer service
Good customer service
Experience good customer service from your staff. She explained the rates with detail
15 de setembro de 2025
Avaliação não solicitada
Resposta da 1st Energy Pty Ltd
Great to hear the feedback Cecilia. Thank you very much for taking time to provide a review.
Professional and experienced
Professional and experienced
12 de setembro de 2025
Avaliação não solicitada
Resposta da 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Leeanne. Much appreciated.
I have only just joined 1st
I have only just joined 1st , but so far the service has been good.
9 de setembro de 2025
Avaliação não solicitada
Resposta da 1st Energy Pty Ltd
Great to hear Bill, welcome on board! Thank you very much for taking time to provide a review.
Very smooth transaction
4 de setembro de 2025
Avaliação não solicitada
Resposta da 1st Energy Pty Ltd
Great to hear Janelle. Thank you very much for taking time to provide a review.
Fast and friendly
Fast and friendly.
It was a very easy process to change my billing from one home to another. We were treated with respect and kindness.
5 de setembro de 2025
Avaliação não solicitada
Resposta da 1st Energy Pty Ltd
Fabulous to hear the feedback Kitty. Thank you very much for taking time to provide a review.
Quick and easy set up
Quick and easy set up. When I called customer service to check on something, call was answered quickly and customer service officer was lovely.
5 de setembro de 2025
Avaliação não solicitada
Resposta da 1st Energy Pty Ltd
Great to hear the feedback Ivana. Thank you very much for taking time to provide a review.
Easy connection wonderful
Easy connection wonderful
Prompt company perfect to
Deal with
1 de agosto de 2025
Avaliação não solicitada
Resposta da 1st Energy Pty Ltd
Fantastic to hear Michael. Thank you very much for taking time to provide a review.
I found sign up online was so simple
I found sign up online was so simple, was very easy to understand, I’d definitely recommend to family and friends
8 de agosto de 2025
Avaliação não solicitada
Resposta da 1st Energy Pty Ltd
Fantastic to hear Kym. Thank you very much for taking time to provide a review. Much appreciated.
EXCELLENT COMPANY
I have been with 1st Energy now for 3 years. They have the best customer service and are ready to help with any queries you may have. I've just moved houses and again they went above and beyond.
19 de agosto de 2025
Avaliação não solicitada
Resposta da 1st Energy Pty Ltd
This is so lovely to hear Leesa. Thank you very much for taking time to provide a review. Much appreciated.
Ash was very helpful and informative.
Ash was very helpful and informative.
She sent me a new link to fill in my password and it wouldn’t work. I got 5 more links to fill in my password and each time it said it failed so I gave up.
I will ring 1st Energy when I feel like trying again
12 de agosto de 2025
Avaliação não solicitada
Resposta da 1st Energy Pty Ltd
Sorry to hear you are having trouble with the password Louise. If you send me your account number to sarah.landry@1stenergy.com.au I will be able to assist.
Read this before starting with 1st Energy Gas
Read this before you sign up. 1St Energy are one of the highest. which I found out too late. Our Gass bill was $1694 which is around 25% higher than many others i have now found online.
Our Heating bill was almost $1606 for the 2 months with 1St Energy.
I have worked out with AGL it would be around $1164 which is the best I found today. Saving $442
Turns out, 1St Energy charge 0.01 Cents per Mj over most. Around 25% more.
AGL start at 0.034 Mj Cents and go as low as 0.02 cents per Mj. AGL work out to be much cheaper. SO PLEASE Look around first!
Just do NOT start with these guys which BTW I found via the compare the markets sites. Don’t trust these guys anymore either as the promote the ones they want you to buy to the top of the list it seems.
All I suggest, especially if it’s a big house, start with AGL, then work out the your monthly numbers to correctly compare with other providers.
In the 2 Images are the rates I used to compare my usage values from the AGL and 1ST ENERGY Websites.
Hope this helps.
8 de agosto de 2025
Avaliação não solicitada
Resposta da 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Pru-Anne. Much appreciated.
Resposta da 1st Energy Pty Ltd
Great to hear Debra. Thank you very much for taking time to provide a review.
Very informative and explained it very…
Very informative and explained it very well
18 de julho de 2025
Avaliação não solicitada
Resposta da 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Animal Lover. Great to hear the feedback.
Resposta da 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Rudy. Much appreciated.
It was an easy sign up and change over
It was an easy sign up and change over
13 de junho de 2025
Avaliação não solicitada
Resposta da 1st Energy Pty Ltd
Great to hear the feedback Mike. Thank you very much for taking time to provide a review.
Resposta da 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Frances. Much appreciated.
Resposta da 1st Energy Pty Ltd
Fantastic to hear Luke. Thank you very much for taking time to provide a review.
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