I DIDN'T HAVE TO WAIT AND WAIT AGES, MY ITEMS ARRIVED WITHIN 18HOURS EVEN THOUGH HAVE TO PAY THAT LITTLE EXTRA, IT JUST SEEMS TO BE WELL WORTH IT, WILL LET YOU KNOW HOW I get on with it.
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Veja o que dizem as avaliações
I have had medications prescribed through this company for a while now and overall the service has been excellent. The customer service is very helpful. Prescriptions are fulfilled promptly and deli... Ver mais
I've been ordering my medication with them for a few years now, they are always reliable and speedy. The customer service team are excellent, if I have ever had a problem or query, they have dealt wit... Ver mais
Inconsistent communication from different organisations regarding the order. Slow delivery compared with WebMed. I ordered a year's supply and got old stock which goes out of date 12.26. Waste of mone... Ver mais
Detalhes da empresa
Escrito pela empresa
CloudRx is a digital prescribing platform designed to revolutionize private healthcare. It offers a free, user-friendly service for private prescribers, including GPs, consultants, pharmacists, dentists, and nurse prescribers. CloudRx streamlines the process of prescribing, payment, and delivery of medications directly to patients, making it easier for both clinicians and patients. The platform supports remote consultations and integrates seamlessly with existing clinical software through its advanced pharmacy API. With CloudRx, healthcare providers can enhance their practice's efficiency and improve the patient experience by offering quicker, more convenient access to medications.
Informações de contato
1 Hawthorn Park, LS14 1PQ, Leeds, Reino Unido
- 01135312942
- pharmacy@cloudrx.co.uk
- cloudrx.co.uk
4,6
Excelente
633 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Had a query about my repeat…
Had a query about my repeat prescription, got a very prompt reply and then a very quick turnaround to deliver my prescription.
15 de julho de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your kind review! We're delighted to hear that your query was answered promptly and that your repeat prescription was processed and delivered so quickly. We really appreciate your feedback and are pleased we could provide a smooth, efficient service. Thank you for choosing us!
— The CloudRx Team
Excellent service
Excellent service, ordered at 2pm on a Monday and delivered 10am the next morning. Can’t believe a pharmacy can be so responsive, thank you!
13 de julho de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you so much for your wonderful review! We're delighted to hear that you were impressed with both the speed of our delivery and our service. Providing a fast, reliable experience is something we work hard to achieve, so it's fantastic to know we exceeded your expectations. Thank you for your support, and we look forward to helping you again in the future!
— The CloudRx Team
Super efficient service with goods…
Super efficient service with goods being delivered in most cases the next day! If only more businesses could deliver in a seamless, no drama way. Efficiency at its best!
13 de julho de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your kind review! We're delighted to hear that you've had such a positive experience with our service. It's great to know that our fast delivery and seamless process have made a difference.
We really appreciate your support and look forward to serving you again soon!
— The CloudRx Team
Resposta da CloudRx
Thank you for your fantastic review!
We're so pleased to hear that you found our service fast and efficient. Your kind words about our pharmacy mean a great deal to the team.
Thank you for choosing CloudRx and for taking the time to share your experience. We really appreciate your support!
— The CloudRx Team
Excellent efficient service
Excellent efficient service. Thank you.
7 de julho de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your kind review!
We're delighted to hear that you found our service excellent and efficient. Providing a smooth and reliable experience is always our goal, so it's wonderful to know we met your expectations.
— The CloudRx Team
Group B Strep screening service
I used this service for Group B Strep screening in pregnancy. The kit arrived quickly and the instructions were clear. I was very impressed by the turnaround speed, I posted my samples back on a Thursday and received my results on the Monday. I wouldn't hesitate to use this company again.
9 de julho de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you so much for your wonderful review!
We're delighted to hear that you had a positive experience using our Group B Strep screening service. It's great to know that your kit arrived promptly, the instructions were clear, and that you were pleased with the quick turnaround for your results.
Thank you for choosing CloudRx and for taking the time to share your experience. We really appreciate your recommendation and wish you all the very best with the rest of your pregnancy.
— The CloudRx Team
Excellent service and fast delivery.
Excellent service and fast delivery.
7 de julho de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your lovely review!
We're delighted to hear that you were happy with our service and fast delivery. Providing a reliable and efficient experience for our patients is always our goal.
— The CloudRx Team
Highly recommended
Cloud rx offer an excellent, speedy service. Delivery is quick and parcels well packaged. Any queries I have had are always responded to really quickly by one of the team.
6 de julho de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you so much for your wonderful recommendation!
We're delighted to hear that you've had such a positive experience with CloudRx. It's great to know that you've found our service fast and reliable, and that your queries have always been answered promptly by our team.
Your kind words mean a great deal to us, and we truly appreciate you taking the time to share your experience.
— The CloudRx Team
Excellent service
Excellent service, easy to order, arrives undamaged and well packed . It’s distributed very quickly therefore always arrives within the timeframe.
1 de julho de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you so much for your fantastic review!
We're delighted to hear that you've found our service easy to use and that your orders arrive quickly, well packaged, and in perfect condition. Providing a reliable and efficient service is very important to us, so it's wonderful to know we've met your expectations.
Thank you for choosing CloudRx and for taking the time to share your experience. We really appreciate your support and look forward to continuing to provide you with excellent service.
— The CloudRx Team
Excellent customer service
Excellent customer service. I had a slight hiccup with delivery of meds and the pharmacy went above and beyond to sort it out for me- despite it not actually being their fault! Really kind and understanding staff. Brilliant! Could not have wished for anything more.
10 de julho de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you so much for your wonderful review!
We're sorry to hear there was a slight hiccup with your delivery, but we're delighted to know our team was able to help resolve everything for you. Providing kind, understanding, and supportive service is something we pride ourselves on, so it's fantastic to hear that this was reflected in your experience.
Your kind words mean a great deal to us, and we'll be sure to share your feedback with the team.
— The CloudRx Team
Disappointed
I had 2 prescription, rather than pay 2 expensive postage charges I called and requested that the be combined to one parcel. This is apparently not possible. But I was advised to pay for both and then advise by email. One postage charge would be refunded and both items packaged as one. I did that, to be advised essentially with the same information. By the time I responded two separate parcels had been dispatched and I paid £9.75 more than I should have had to pay. How difficult a problem can this be to not have an efficient solution
10 de julho de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience was disappointing. We understand your frustration, particularly after contacting us in advance to try to combine your prescriptions into a single delivery.
Having looked into this, we can confirm that the refund for one of the delivery charges was actioned. However, we're sorry that your orders were dispatched separately before they could be combined.
We appreciate your feedback regarding this process, and we'll ensure it's shared with the relevant team as we continue to review how we can improve the ordering and delivery experience for our patients.
Thank you again for bringing this to our attention.
— The CloudRx Team
Always very good
10 de julho de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your review! We're so pleased to hear you've had a positive experience with CloudRx. Your support means a lot to us, and we look forward to continuing to provide you with excellent service in the future.
— The CloudRx Team
Review of CloudRx - Sidonie
Review of CloudRx Customer Service and Sidonie
I recently ordered my medication through CloudRx and was advised that it would be delivered the next day. Unfortunately, three days later the medication had still not arrived, which was concerning, especially as the contents needed to be kept cool.
I contacted CloudRx customer services and spoke with Sidonie, who immediately took ownership of the issue. She informed me that the courier had marked the package as delivered and had apparently thrown it over a gate. No delivery note had been left to indicate where the package had been placed, leaving me unaware of its whereabouts and concerned about the condition of the medication.
I explained that the medication required refrigerated storage and that, given the delay and the way it had been delivered, I could not be confident that it remained safe to use. Sidonie was understanding, professional, and reassuring throughout the conversation. She promptly arranged for the outdated medication to be collected and for a replacement supply to be sent out.
What impressed me most was her proactive approach to preventing similar issues in the future. Sidonie arranged for my future deliveries to be sent via Royal Mail Signed For, ensuring that medication will be handed over and signed for upon delivery. She also confirmed that she would raise a formal complaint with DPD regarding the courier's handling of this delivery.
Although the initial delivery experience was disappointing, the outstanding customer service provided by Sidonie completely restored my confidence in CloudRx. She listened carefully, took my concerns seriously, provided a clear solution, and followed through with practical measures to prevent the problem from happening again.
Rating: 5/5 for Customer Service
Thank you, Sidonie, for your professionalism, empathy, and excellent customer care. You turned a frustrating situation into a positive customer experience.
10 de julho de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you so much for taking the time to leave such a thoughtful and detailed review.
We're very sorry to hear about the issues you experienced with your original delivery. We understand how important it is that refrigerated medication is delivered safely and correctly, so we appreciate how concerning this situation must have been.
We're delighted to hear that Sidonie was able to help resolve the issue and restore your confidence in our service. Providing compassionate, proactive support is something we strive for, and it's wonderful to know that Sidonie kept you informed, arranged a suitable resolution, and took steps to help prevent similar issues with your future deliveries.
Your kind words and recognition mean a great deal, and we'll be sure to pass your feedback on to Sidonie. We're also grateful for your patience and understanding while we worked to put things right.
Thank you again for choosing CloudRx. We truly appreciate your support and look forward to continuing to provide you with the high standard of service you deserve.
— The CloudRx Team
I have been a customer for several…
I have been a customer for several years now and only had good experience with CloudRX. Postage is very quick too. Can truly recommend.
10 de julho de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you so much for your kind review and for being a valued customer over the years.
We're delighted to hear you've consistently had a positive experience with our service and that your deliveries have arrived quickly.
Your recommendation means a great deal to us, and we truly appreciate your continued support.
— The CloudRx Team
I find that it’s professional
I find that it’s professional, reliable and very quick to respond and send out prescriptions.
6 de julho de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your lovely review.
We're delighted to hear that you've found our service professional, reliable, and responsive. Ensuring prescriptions are processed efficiently and keeping our patients supported throughout the process is very important to us.
We really appreciate you taking the time to share your feedback and thank you for your continued support. We look forward to continuing to provide you with a high standard of service.
— The CloudRx Team
Fast and reliable
8 de julho de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your kind review.
We're delighted to hear that you've found our service fast and reliable. We understand how important it is for your medication to arrive promptly and dependably, and we're pleased to know we've met your expectations.
Thank you for taking the time to share your feedback. We really appreciate your support.
— The CloudRx Team
Resposta da CloudRx
Thank you for your kind review.
We're delighted to hear that you've found our service exceptionally reliable from day one. Providing a consistent and dependable experience for our patients is very important to us, so your feedback means a great deal.
We really appreciate your support and look forward to continuing to provide you with the same high standard of service.
— The CloudRx Team
This is such an easy companion to deal…
This is such an easy companion to deal with both online and over the phone. Friendly, efficient and really prompt postal service.
1 de julho de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you so much for your wonderful review.
We're delighted to hear that you've found our service easy to use, both online and over the phone. It's great to know that our team's friendly and efficient support, along with our prompt delivery service, has made your experience a positive one.
We really appreciate you taking the time to share your feedback and thank you for your support. We look forward to continuing to provide you with a reliable service.
— The CloudRx Team
Excellent
Excellent, professional service, and very quick reliable delivery. Thank you
5 de julho de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your lovely review.
We're delighted to hear that you found our service professional, reliable, and efficient. Providing a smooth experience and ensuring your medication arrives promptly is very important to us.
We really appreciate your kind words and thank you for taking the time to share your feedback. We look forward to continuing to support you in the future.
— The CloudRx Team
I ordered my prescription for next day…
I ordered my prescription for next day delivery and was told because it was after 3pm it would take longer than a day ( 2 days) 5 days I waited the first batch got lost in transit if it was ever sent.
I was really disappointed with this service because I may have used it again but I’m not sure they are trustworthy
25 de junho de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and understand how disappointing it must have been to wait longer than expected for your prescription, especially when you had selected a faster delivery option.
We can see that your order was placed after the daily cut-off time, which means it was processed on the next working day, as advised during the ordering process. Unfortunately, it appears there was then an issue with the courier delivery, resulting in a delay beyond the expected timeframe.
We appreciate how frustrating this must have been and apologise for the inconvenience caused. We take delivery issues seriously and are continually working with our courier partners to improve reliability and ensure patients receive their medication as quickly as possible.
Thank you again for your feedback, and we hope we can provide you with a smoother experience should you choose to use our service again.
— The CloudRx Team
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