I DIDN'T HAVE TO WAIT AND WAIT AGES, MY ITEMS ARRIVED WITHIN 18HOURS EVEN THOUGH HAVE TO PAY THAT LITTLE EXTRA, IT JUST SEEMS TO BE WELL WORTH IT, WILL LET YOU KNOW HOW I get on with it.
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Veja o que dizem as avaliações
I have had medications prescribed through this company for a while now and overall the service has been excellent. The customer service is very helpful. Prescriptions are fulfilled promptly and deli... Ver mais
I've been ordering my medication with them for a few years now, they are always reliable and speedy. The customer service team are excellent, if I have ever had a problem or query, they have dealt wit... Ver mais
Inconsistent communication from different organisations regarding the order. Slow delivery compared with WebMed. I ordered a year's supply and got old stock which goes out of date 12.26. Waste of mone... Ver mais
Detalhes da empresa
Escrito pela empresa
CloudRx is a digital prescribing platform designed to revolutionize private healthcare. It offers a free, user-friendly service for private prescribers, including GPs, consultants, pharmacists, dentists, and nurse prescribers. CloudRx streamlines the process of prescribing, payment, and delivery of medications directly to patients, making it easier for both clinicians and patients. The platform supports remote consultations and integrates seamlessly with existing clinical software through its advanced pharmacy API. With CloudRx, healthcare providers can enhance their practice's efficiency and improve the patient experience by offering quicker, more convenient access to medications.
Informações de contato
1 Hawthorn Park, LS14 1PQ, Leeds, Reino Unido
- 01135312942
- pharmacy@cloudrx.co.uk
- cloudrx.co.uk
4,6
Excelente
633 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Friendly customer service
Friendly customer service. Prompt response to queries and prompt delivery.
The only time I had an issue about a very slightly damaged box, this was dealt with very quickly, with a replacement box sent to me, trusting me as a long-term customer. Much appreciated, thank you.
24 de janeiro de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you so much for your kind review.
We're delighted to hear that you've found our team friendly, responsive, and helpful. It's great to know that your deliveries have been prompt and that we were able to resolve the issue with your damaged box quickly and efficiently.
We truly appreciate your trust and loyalty as a long-term customer, and we're pleased that we could provide the support you needed when you contacted us.
Thank you for taking the time to share your experience. We look forward to continuing to provide you with a reliable and caring service.
— The CloudRx Team
Couldn't fault them
Been using Cloud RRX for about 6 years now and they are always excellent. Super helpful customer service and very prompt delivery. I don't actually know if you are paying more, as I've never shopped around as I've had no need
6 de julho de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you so much for your wonderful review and for your continued support over the past six years.
We're delighted to hear that you've consistently found our service excellent, with helpful Customer Service and prompt deliveries. It's fantastic to know that you've had such a positive experience and that you've felt confident continuing to use us over the years.
We truly appreciate your loyalty and kind words. Thank you for choosing CloudRx, and we look forward to continuing to support you in the future.
— The CloudRx Team
Ordered and paid Friday
Ordered and paid Friday
Not delivering until Monday
Antibiotics that I urgently need
3 de julho de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for taking the time to share your feedback.
We’re sorry to hear that you were disappointed with the delivery timeframe, particularly as you needed your antibiotics urgently. We understand how important it is to receive medication as quickly as possible.
We have reviewed your order and can confirm that payment was received after our daily dispensing cut-off time. As clearly advised during the ordering process before payment is completed, orders received after the cut-off are dispensed on the next working day. Once dispensed, the delivery timeframe is then dependent on the courier service.
We also appreciate your previous positive feedback and your continued use of our service. We’re grateful that you have previously found our team helpful, responsive, and supportive, and we hope we can continue to provide you with the high standard of service you have experienced before.
Thank you for your understanding.
— The CloudRx Team
Excellent customer service fast…
Excellent customer service fast delivery. Used several times always great.
26 de junho de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you so much for your lovely review.
We're delighted to hear that you've consistently had a great experience with our service. It's wonderful to know that our Customer Service team and fast deliveries have met your expectations each time you've used us.
We really appreciate your continued support and thank you for taking the time to share your feedback. We look forward to continuing to provide you with the same reliable service.
— The CloudRx Team
They make mistakes and then don’t issue refunds
I spent £160 on a private prescription for two doses of the same medication. Only one dose was delivered to me and when I sent proof that only one was delivered to me they refused to give me a refund for the one that wasn’t delivered and just claimed it was delivered when it wasn’t. At the very least they should at least offer to resend the missing prescription free of charge but they didn’t even offer to do that. So that’s £80 down the drain just because they refuse to put their hands up to their mistakes
3 de julho de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for taking the time to share your feedback.
We’re sorry to hear that you’ve had this experience, and we understand how frustrating it must be to feel that an issue with your medication supply has not been resolved.
We would like the opportunity to investigate this further, as we take concerns regarding medication dispensing and deliveries very seriously. Please could you get in touch with our Customer Service team and provide your details so we can review what has happened and look into this properly for you.
We’re sorry for the frustration caused and would appreciate the opportunity to address your concerns.
— The CloudRx Team
Excellent
I have used this company a few times, each time they have been prompt, excellent communications and their delivery is superbly fast. I would happily recommend them and am always relieved when someone says they use CloudRx.
2 de julho de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you so much for your excellent review.
We're delighted to hear that you've had such positive experiences with our service. It's wonderful to know that our communication, prompt processing, and fast deliveries have made a difference.
Your recommendation means a great deal to us, and we're especially pleased to hear that you feel reassured when others recognise CloudRx too. Thank you for your support, and we look forward to continuing to provide you with a reliable and efficient service.
— The CloudRx Team
Pleasant Reliable experience.
I have been using this company for several years and have always found them extremely helpful when I have called. Deliveries are really fast and the company are reliable and pleasant to deal with.
25 de junho de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you so much for your lovely review and for your continued support over the years.
We're delighted to hear that you've consistently found our team helpful, reliable, and pleasant to deal with. It's wonderful to know that our fast deliveries and customer service have helped provide a positive experience for you.
We truly appreciate your loyalty and kind words, and we look forward to continuing to support you in the future.
— The CloudRx Team
Appalling service. Terrible customer service. I will not be using them ever again
I am appalled by the service I have received from this pharmacy who did not send me the right amount of prescribed medication but charged me for it, despite me contacting them and the prescriber. I sent photographs of the box of one of the medications which showed that they had not dispensed the right amount of medication but emails and phone calls were not answered so there was no way to resolve the issue. I am going to make a major complaint as they cannot treat patients like this. I would give them a negative star but unfortunately the lowest I can give is 1 star.
1 de julho de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for taking the time to share your feedback.
We’re sorry to hear that you were unhappy with your experience. We understand how concerning it can be when there is an issue with your medication supply, and we apologise for the frustration this caused.
We can confirm that this matter has since been addressed and resolved with you via email. We appreciate your patience while this was looked into and hope the resolution provided has helped.
Thank you for bringing your concerns to our attention, as feedback like this helps us review and improve the service we provide.
— The CloudRx Team
My parcel arrived the next day
My parcel arrived the next day. It was a medical prescription which needed to be kept cool and so was time sensitive.
25 de junho de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your kind review.
We're pleased to hear that your parcel arrived promptly and that we were able to deliver your medication within the required timeframe. We understand how important it is for time-sensitive medication that requires temperature-controlled delivery to arrive safely and efficiently.
Thank you for taking the time to share your experience. We really appreciate your feedback and are glad we could provide a reliable service.
— The CloudRx Team
Always prompt to answer any email and…
Always prompt to answer any email and fast delivery.
26 de junho de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your kind review.
We're delighted to hear that you’ve found our team prompt and helpful when responding to emails, and that your deliveries have been fast and reliable. Providing efficient communication and a smooth service is very important to us.
We really appreciate your feedback and thank you for taking the time to share your experience with us.
— The CloudRx Team
Unreliable supplier
The delivery failed as not home, no option to reschedule, package got lost, tried to charge me again for a replacement, confusing inconsistent communication, package found and only delivered after 12+ interventions from me and prescribing clinic.
22 de junho de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for taking the time to share your feedback. We recognise this relates to the same delivery issue you have previously contacted us about, and we're sorry that this experience has been frustrating.
We would like to clarify that the delivery method was selected by your prescribing clinic, rather than by CloudRx. Our role is to dispense and prepare your medication, and the delivery options available at the time of payment included alternative courier services, which were not selected.
We also understand your concerns regarding the delivery process and the requirement for a PIN code. As previously explained to you via email, this requirement was requested by the clinic as an additional security measure for your delivery.
We are sorry for the inconvenience caused and appreciate the time you have taken to provide your feedback. We have shared your concerns with the relevant teams and will continue to work with our partners to help ensure the delivery experience is as smooth as possible.
— The CloudRx Team
An efficient service
An efficient service, great customer service, meds arrived the next day.
24 de junho de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your lovely review.
We're delighted to hear that you found our service efficient and our Customer Service team helpful. It's great to know that your medication arrived promptly and that we were able to provide a smooth and reliable experience.
We really appreciate your feedback and thank you for taking the time to share your experience with us.
— The CloudRx Team
Excellent CloudRx!
As ever, CloudRx were excellent. The service is first class, always!
27 de junho de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you so much for your wonderful review.
We're delighted to hear that you continue to have such a positive experience with CloudRx. Providing a first-class, reliable service is something our team strives for, so it's fantastic to know that we consistently meet your expectations.
We truly appreciate your continued support and kind words. Thank you for choosing CloudRx.
— The CloudRx Team
Resposta da CloudRx
Thank you for your kind review.
We're delighted to hear that you found our service efficient and that our communication met your expectations. Keeping our patients informed and providing a reliable service is very important to us.
— The CloudRx Team
Another shipment
There was a problem with the delivery of the package and they intervened with another punctual shipment
23 de junho de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your review.
We're sorry to hear there was an issue with your original delivery, but we're pleased that our team was able to step in and arrange a replacement shipment promptly.
We understand how important it is to receive your medication without unnecessary delays, and we're glad we could help resolve the issue. Thank you for your patience and for sharing your experience with us.
— The CloudRx Team
Brilliant
Brilliant, easy to use and lightening service, always.
23 de junho de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you so much for your fantastic review.
We're delighted to hear that you find our service easy to use and that your prescriptions are delivered quickly. Providing a reliable and convenient service is very important to us, so it's wonderful to know that you've had such a positive experience.
Thank you for your kind words and continued support. We really appreciate your feedback and look forward to continuing to provide you with excellent service.
— The CloudRx Team
Same as Evri
Same as Evri. Driver couldn’t be bothered to deliver to my home and decided to leave my medication in a locker 20 miles from where I live. Zero consideration for the customer. He lied as well when saying that I requested the change. I would never use them again.
22 de junho de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for following up with your feedback. We recognise that this relates to the same delivery issue you previously raised, and we're sorry that the experience has left you feeling so disappointed.
We completely understand your frustration, particularly as this involved medication and the delivery option selected was not one you requested. We have already raised this with the courier for investigation, as this is not the standard of service we expect from our delivery partners.
We appreciate you taking the time to share your concerns and apologise again for the inconvenience caused. We will continue to follow up with our delivery partners to help prevent situations like this from happening again.
— The CloudRx Team
Excellent Customer Service
Excellent Customer Service.
I can’t rate them highly enough
26 de junho de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you so much for your wonderful review.
We're delighted to hear that you had such a positive experience with our Customer Service team. Your kind words and recommendation mean a great deal to us, and we're thrilled that we could provide the level of service you were looking for.
Thank you for taking the time to share your feedback. We truly appreciate your support and look forward to continuing to provide you with excellent care.
— The CloudRx Team
Superb service
Superb service from Newson Health's chosen pharmacy. My prescriptions have been dispatched on the day they were received and arrived the following day.
A phone call to query the cost of an item was handled with charm and efficiency making me one happy customer!
12 de junho de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you so much for your lovely review.
We're delighted to hear that you've had such a positive experience with our service and that your prescriptions have been dispatched promptly and arrived the following day. It's also wonderful to know that your enquiry was handled efficiently and left you feeling well looked after.
Your kind feedback means a great deal to our team, and we're so pleased we could provide a service that made you a happy customer. Thank you for taking the time to share your experience.
— The CloudRx Team
I have been using CloudRx for well over…
I have been using CloudRx for well over 5 years and they are a fantastic company to work with. I now go online and order and my prescriptions are delivered the next day. If there are any issues with stock (only happened once) the Service team reach out and let you know straight away and send the remaining when available. They seem to always be able to get prescriptions, even if they are unavailable via the NHS and that’s invaluable when you rely on them to control symptoms. Will continue ordering from CloudRx well into the future.
17 de junho de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you so much for your wonderful review and for your continued support over the past five years.
We're delighted to hear that you've had such a positive experience with our service and that you've found our online ordering process and next-day delivery convenient and reliable. It's also great to know that our Customer Service team has kept you informed whenever there have been any stock issues, even though these have been rare.
We understand how important it is to have reliable access to your medication, especially when it's essential for managing your symptoms, so we're pleased we've been able to support you when you've needed us.
Thank you again for your trust and loyalty. We truly appreciate your feedback and look forward to continuing to provide you with the high standard of service you've come to expect.
— The CloudRx Team
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