I DIDN'T HAVE TO WAIT AND WAIT AGES, MY ITEMS ARRIVED WITHIN 18HOURS EVEN THOUGH HAVE TO PAY THAT LITTLE EXTRA, IT JUST SEEMS TO BE WELL WORTH IT, WILL LET YOU KNOW HOW I get on with it.
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I have had medications prescribed through this company for a while now and overall the service has been excellent. The customer service is very helpful. Prescriptions are fulfilled promptly and deli... Ver mais
I've been ordering my medication with them for a few years now, they are always reliable and speedy. The customer service team are excellent, if I have ever had a problem or query, they have dealt wit... Ver mais
Inconsistent communication from different organisations regarding the order. Slow delivery compared with WebMed. I ordered a year's supply and got old stock which goes out of date 12.26. Waste of mone... Ver mais
Detalhes da empresa
Escrito pela empresa
CloudRx is a digital prescribing platform designed to revolutionize private healthcare. It offers a free, user-friendly service for private prescribers, including GPs, consultants, pharmacists, dentists, and nurse prescribers. CloudRx streamlines the process of prescribing, payment, and delivery of medications directly to patients, making it easier for both clinicians and patients. The platform supports remote consultations and integrates seamlessly with existing clinical software through its advanced pharmacy API. With CloudRx, healthcare providers can enhance their practice's efficiency and improve the patient experience by offering quicker, more convenient access to medications.
Informações de contato
1 Hawthorn Park, LS14 1PQ, Leeds, Reino Unido
- 01135312942
- pharmacy@cloudrx.co.uk
- cloudrx.co.uk
4,6
Excelente
633 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very bad experience
Very bad experience, ordered my son medicine, paid a lot for next day delivery as was urgent, but they sent message this medicine out of stock and it takes days to receive, if I know this i wouldn't pay way more online to get it faster.
1 de maio de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your feedback, and we’re sorry to hear about your disappointment.
We understand how frustrating it can be when medication is needed urgently. To clarify, we do not hold all medicines in stock on site due to safe storage requirements for certain products. In these cases, we order directly from our licensed suppliers as soon as the prescription is received.
In your instance, the medication was ordered promptly and supplied to us the following day, at which point it was dispensed and sent out without delay. We appreciate that this may still have felt slower than expected, particularly when next-day delivery was selected, and we’re sorry for any inconvenience caused.
We will continue to follow our established processes to ensure medicines are sourced and supplied safely and efficiently.
— The CloudRx Team
Excellent service,usually delivered day…
Excellent service,usually delivered day after ordering.Very obliging and very helpful.
18 de abril de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your lovely feedback. We’re delighted to hear that you consistently receive excellent service, with next-day delivery and helpful, obliging support. We really appreciate your continued support and are glad we can provide a positive experience.
— The CloudRx Team
Excellent prompt and polite service
1 de maio de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your kind feedback. We’re delighted to hear that you experienced excellent, prompt, and polite service. We really appreciate your support and are glad we could help.
— The CloudRx Team
I was so happy with the service until…
I was so happy with the service until beginningof April, but now really disappointed, my prescription went in on the 9th April, since then I am still waiting, I order through a clinic and they use cloudrx as the dispenser, disappointed that I stayed without my shot now for 3 weeks, not a happy customer.
9 de abril de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your feedback, and we’re sorry to hear about your disappointment.
To clarify, in this case the delay was due to an issue with the clinic’s prescription submission. As a pharmacy, we are only able to dispense medication once we receive a fully completed and appropriately verified prescription from the clinic. Unfortunately, this was not provided to us, which meant we were unable to proceed with dispensing your medication at the time.
We understand how frustrating delays can be, especially when it impacts ongoing treatment, and we apologise for the inconvenience this has caused. We encourage you to contact your clinic directly so they can ensure prescriptions are correctly issued going forward.
We appreciate your patience and hope to restore your confidence in our service for any future prescriptions.
— The CloudRx Team
Fast response
Fast response, friendly service - what more could you ask for?!
29 de abril de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your lovely feedback. We’re delighted to hear you experienced a fast response and friendly service. We really appreciate your support and are glad we could provide a positive experience.
— The CloudRx Team
Prompt reply to my enquery
Prompt reply to my enquery. Ordered medication and arrived next day as stated and time. Thankyou
23 de abril de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your feedback. We’re pleased to hear that your enquiry was answered promptly and that your medication arrived the next day as expected. We really appreciate your support and are glad we could provide a dependable and consistent service.
— The CloudRx Team
Consistently good service
They reply within a few hours of prescription request, have excellent customer service, and the items are packed securely and delivered promptly!
28 de abril de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your great feedback. We’re delighted to hear that you consistently receive prompt responses to your prescription requests and that our customer service, secure packaging, and fast delivery have met your expectations. We really appreciate your support and are glad to be able to provide a reliable service.
— The CloudRx Team
Excellent service and delivery
Easy to order a repeat prescription and it always arrives promptly. Never any problem.
23 de abril de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your kind feedback. We’re pleased to hear that you find it easy to order your repeat prescription and that it consistently arrives promptly without any issues. We really appreciate your continued support.
— The CloudRx Team
Always smooth with Cloudrx.
Always smooth with Cloudrx.
Request one day, delivery the following day. Very responsive and great customer service!
23 de abril de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your great feedback. We’re delighted to hear that you consistently find the service smooth and reliable, with quick next-day delivery and responsive customer support. It’s great to know you’ve had such a positive experience with CloudRx, and we truly appreciate your continued support.
— The CloudRx Team
Excellent service
Excellent service, quick delivery and I also had to contact customer services who were quick to respond and proactive in solving my problem.
14 de abril de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your lovely feedback. We’re delighted to hear that you received quick delivery and that our customer service team was able to respond promptly and proactively resolve your issue. We really appreciate your support and are glad we could provide a positive experience.
— The CloudRx Team
CloudRx recently posted my medication…
CloudRx recently posted my medication and sent a confirmation email with tracking number, it was Easter week so expected a delay but having not received it the week after Easter I phoned them up and spoke to a very lovely and helpful lady who took my details and phoned the Royal Mail, after speaking with them she confirmed my parcel was missing and arranged a replacement, which I received the next day! Excellent service and great staff
15 de abril de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your kind feedback. We’re pleased to hear that our team was able to support you quickly when your delivery didn’t arrive as expected. We understand how important timely access to medication is, especially following a busy period like Easter, and we’re glad our colleague was able to investigate with Royal Mail and arrange a prompt replacement for you.
It’s wonderful to know the replacement arrived the next day, and we truly appreciate your recognition of our staff and service.
— The CloudRx Team
Speedy, Professional and Polite
I am ordering/receiving from abroad; therefore, the whole process was slightly more complicated. It took more than a few phone calls (some of which not answered), but the overall speed of handling was fast. Misunderstandings occurred but were handled quickly and with respect. So, in reality, my evaluation is between 4.5 and 5 but because of the civil attitude and professionalism, I am overall very pleased. Definately dealing with CloudRx has is advantageous.
24 de abril de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your thoughtful feedback. We’re pleased to hear that, despite the added complexity of ordering from abroad, you found the overall process fast and our team professional and respectful in handling any misunderstandings.
We’re also grateful for your patience regarding the phone contact challenges you experienced. Your comments are valuable and will help us continue to improve our responsiveness and service.
We truly appreciate your support and are glad to know you feel confident dealing with CloudRx.
— The CloudRx Team
Really easy to order and can contact…
Really easy to order and can contact them directly and receive a response on questions. Great service
14 de abril de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your kind feedback. We’re delighted to hear that you found the ordering process easy and that our team was able to respond promptly to your questions. Providing clear communication and great service is very important to us, so we truly appreciate your support.
— The CloudRx Team
Cloud x took a phone call from me…
Cloud x took a phone call from me yesterday. I was quite distressed about my child’s medication. The woman who took my call was incredibly kind and support and has even made contact to let me know that the meds have been raised.
20 de abril de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for taking the time to share your experience. We’re very sorry to hear that you were feeling distressed, but we’re pleased that our team member was able to provide kindness, support, and reassurance during your call. We understand how important your child’s medication is, and we’re glad we could keep you updated regarding the prescription. Your feedback means a great deal to us and will be shared with the team.
— The CloudRx Team
The ordering process was quick and…
The ordering process was quick and easy.
Everything went smoothly, and the item was delivered very quickly
14 de abril de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your feedback. We’re pleased to hear that you found the ordering process quick and easy, and that everything went smoothly from start to finish. It’s great to know your order arrived quickly as well. We appreciate your support and look forward to serving you again.
— The CloudRx Team
Just really bloody good at what they do!
I've had a great experience with CloudRx. They're always punctual with deliveries and really good at keeping you informed of each stage of the process so you know exactly what's happening with your prescription, which I find comforting as I can't really function without my medication. Their customer service is also brilliant, I called them today to check the status of a prescription and the woman I spoke to was so helpful, efficient and really empathetic. Great stuff all round guys!
20 de abril de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you so much for your fantastic feedback. We’re delighted to hear that you’ve had such a positive experience with our service and that our delivery updates and communication help provide reassurance throughout the prescription process. We understand how important it is for medication to arrive reliably and on time, so it’s wonderful to know this has made a difference for you.
We’re also very pleased to hear that our customer service team was able to assist you in such a helpful, efficient, and empathetic way. Your kind comments will be shared with the team and are truly appreciated. Thank you again for your support.
— The CloudRx Team
Helpful on the telephone when I rang…
Helpful on the telephone when I rang for some advice. Very promptly despatched my prescription which arrived the next day.
13 de abril de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your lovely feedback. We’re pleased to hear that our team was helpful when you called for advice and that your prescription was dispatched promptly and arrived the very next day. We appreciate your support and are glad we could provide a positive experience.
— The CloudRx Team
Exceptional customer service
The customer service (thank you Samantha!) was outstanding, Super responsive, warm and friendly and sorted my issue immediately
18 de abril de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your wonderful feedback. We’re delighted to hear that you received outstanding customer service and that your issue was resolved quickly and efficiently. Samantha will be especially pleased to hear your kind comments about her warm, friendly, and responsive support. We truly appreciate you taking the time to share your experience.
— The CloudRx Team
All is good
The telephone is answered by a very polite friendly person. One is listened to and one’s query is sorted and actioned immediately. The post is swift. All in all a very good pharmacy.
8 de abril de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your kind review. We’re so pleased to hear that you’ve had such a positive experience with our team and service. Providing friendly, helpful support and resolving queries promptly is very important to us, so it’s wonderful to know this has been reflected in your experience. We’re also glad that you’ve found our postal service swift and reliable. Your feedback is greatly appreciated.
— The CloudRx Team
Easy and quick delivery
10 de abril de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your review. We’re delighted to hear that you found the delivery process easy and quick. We appreciate your support and look forward to helping you again in the future.
— The CloudRx Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.