Ecostrad Avaliações 

Having purchased 10 x Ecostrad IQ Ceramic Core Radiators, spending over £3K, just over 3 years ago, we've had 3 radiators break in the space of 4 months. Another one had broken previously too but this was replaced under warranty. Although the warranty is advertised as 10 years, on the front of the data sheets, it notes 2 years for electronics on the smaller print, which is what all the faults are. Having called Electric Radiators Direct so see whether these could possibly be repaired, you're politely informed that there's nothing to be done. I expect the others to gradually fail soon now too. If the electronics are the main cause for faults, which seems to be the case from many online forums, then it's the 2 year warranty that should be prominent on the data sheets. The 10 year warranty is misleading and shouldn't be allowed. Do not purchase these radiators, you'll regret it!

The app often freezes and can’t be used. Radiators disappear from my account. Settings we apply seem to change without us knowing. Shame because the radiators work well but are literally out of our control!

The main heat comes out of the rear. Useless. Removed and resold.

Just pretty consistently rubbish!
I was able to estimate the size of radiator I needed ordered accordingly, but the radiators just never reach the required temperature when it’s cold outside but are also quite inefficient in terms of energy - worst of both worlds!
Added to that, the app is now not working properly so the one advantage (controlling temperature remotely) has become a real struggle.
Wish I’d never used these guys.

The problem I have is the app keeps locking up and is not responsive so I can't use my phone to control the heaters. I am unable to find on line anyone who can assist. Waste of time as this was really why I bought them!

Ceramic IQ electric radiator purchased based on claims of efficiency and reliability. The device barely gives off enough heat and I have seen no change in electricity bills - if anything, they seem to have gone up. I am glad I did not purchase the full set and only one to test out. Do not believe the marketing hype - I can only summise all their reviews on the website are not totally genuine. WIFI fuctionality works well however.

Absolute rubbish please dont buy if you requrie it to be wifi controlled because it dosent happen you have to manualy turn it on and off which is a rigmarole to get to change and turn on and off

I purchased two ecostrad iq ceramic radiators but from day one of the purchase in may 2024 the Radiators started malfunction. I have been unable to put any sense in to the technical guy's head. The company Gohome didn't seems to care about customers right. I managed to get replacement for one of the heater after it went completely faulty and displayed err2, indicating serious electrical faults Furthermore even the replacement heater is faulty, but the guy seems to unable to comprehend the seriousness of the heaters catching fire. Today I wrote to them again and waiting for reply. I Paid £360 for each. It's not worth a dime.

Don’t believe the hype re: 'new improved' version. These radiators are a technological disaster. The manufacturer has the audacity to praise its in-house IT development team when that team of ‘professionals’ didn’t have the foresight to allow previous customers who bought their radiators less than a year ago to update these new settings on the radiator display screen. No updates allowing previous customers to boost their heating? How long till these new radiators are ‘out-of-date’?

As for intuitive. That’s the biggest joke of all.

If you use the in-house wifi system Ecosystem, be prepared for your radiators going offline constantly. You’ll then have to manually add each radiator to your wifi, again and again. Ecostrad attempted to claim my wifi had dropped? If that was the case why was/is my wifi dropping incosnsitently with Ecostrad radiators but nothing else in my home? No answer was the loud reply.

If you decide to test Smart Life and migrate, it’ll wipe all of your Ecosystem settings so you’ll have to add each radiator again. It’ll also fail to initiate your heating schedule i.e. a timed period when the radiators turn on then off.

If you then move to say Google Home (as I did) them it’ll only turn the radiators on or off – not adjust temperature. Often as not Google will inform you that the radiator hasn't been set up? You'll then have to re: migrate from Smart Life and hope for the best.

Three app systems (three!) and none of them anywhere as coherent or user friendly as Hive.

If I sound angry that’s because I am. I spent just over £2,000 on my radiators months ago and now a new “improved” radiator has been launched but there’s no update for previous owners? Does that sound like a customer focused development team?

The response below is laughable. I've spent valuable time attempting to get clairty. I still am. AVOID!

That’s to say nothing of the absolutely ludicrous beeps that are the bane of our lives – an unnecessary noise that illustrates these IT professionals have never had to live with these radiators.

There’s little that is “intuitive”. I’ve had to watch and watch and watch the many videos and then take my own notes to manage the settings. I’ve even managed some workarounds that make the radiators work better for us. However, if you have bought or are thinking of buying these radiators because you think you’ll be able to adjust your heating seamlessly from an app then you’re in for a rude awakening.

I try not to be too negative with smaller companies as I’m aware of the many difficulties they can face in a competitive market. That said, I invested two thousand pounds in this company for wifi enabled radiators that are mostly managed manually – not what I had expected at all.

The company is well aware (or should be) of my annoyance. I find it staggering that these alleged feature-full appliances clearly have no method by which to update previous versions?

Buyer beware.

I purchased the ecostrad addesso iq for £500 in 2023 - lasted one winter and like other reviews it has failed already. Utter rubbish and poorly designed as there is no way to reset this piece of cr@p

Having drilled into tiles to hang this piece of rubbish I now have to go through the inconvenience of getting it replaced . Will never buy their products again

AVOID at all costs, implied on their website that their radiator covers 5 meters squared which is 25 meters total, radiator only covers 5 meters total. Bad radiator, bad customer services, worst waste of money i have ever made.

Stay away. Worst purchase ever made. Seems like the electrics in these typically fail in and around warrenty. I count anyone as lucky if it fails before. Like so many others, got a Ecostrad iQ Ceramic radiator -- now a dud hanging on my wall. Glad it's the only one. Used it for couple of winters. Now display comes on but fails to heat. Keep in mind two winters only adds up to appx 6 months intermintently in total. £450 down the drain because the electrics of a very important electrical device isn't working. Top it off, the manufacturer said it can't be repaired. So they've made a product they don't supply parts and offer repairs for... Genius. Wish I'd known all this before. Felt I needed to voice my opinion now, since realising I'm one of many who experienced something similar!

From a wholesalers point of view, quick turnaround of orders, product knowledge & general customer service including aftersales, are very important & with Ecostrad, exceptional!
Superb build quality & great range for all types of projects. All my contractors & clients are very pleased with Ecostrad..

excellent!!! Helpful customer service. Great product. easy to install and use. would recommend to everyone.

ordered and installed 6 of these units in a new holiday let - after just over a year one unit failed - this was replaced under warranty .
and just last week another one has failed - this time out of warranty - apparently they cant be fixed or spare parts purchased or even find out what the problem is which seems bizarre .
so in brief £3000 + spent and in under 3 years 2 out of 6 units failed .
so im left with a pretty angry client and me out of pocket for the replacement removal + fitting.
Im hardly going to advise the customer to pay for another of these radiators so- they are left with a holiday let that they can no longer control the heating remotely in all rooms -- that was the main reason for buying this product .
pretty poor all round from ecostrad - stay well clear .

just to add to the frustration - the rad that was replaced has just failed in exactly the same way as the other 2 - this is a manfacturing issue and they refuse to acknowledge it !!! im starting to think a " not fit for purpose"claim may be the only way to get anything back from them as they just hide behind the 2 yr warranty .

I feel I must write this in order to make consumers aware of potential problems. We had 4 Ecostrad radiators fitted just over a year ago. By Christmas 2023 one had failed to give any heat at all. Shortly after a second failed. The electrician who had fitted them replaced them and then just around a week later one of the replacements failed. This was followed by the failure of another replacement. Whilst the company have honoured the warrenty and replaced the radiators the inconvenience is unexpected and periods waiting for replacements not something we had anticipated. We have a poor view of these appliances and would certainly avoid them in the future.

These heaters are expensive but the running costs are lower than conventional electric heaters.