homeofbrands.com Avaliações 99

Brought a 4 slice toaster via ebay early September 2023 which became faulty middle of January 2024 I contacted them directly and they apologised profusely and offered me a replacement or full refund. Design flaw in the toaster could not toast a whole slice of supermarket loaf only 3/4 quarters of it so took the refund option. They duly tried to refund via ebay portal who refused it because it was over their 90 day's refund policy but this company was tenacious and believed in their after sales service and ignored those tossers ebay and eventually got full refund to my bank account yesterday.

Very rare these day's to find a professional supportive and helpful company who believes in the mantra of the customer is important and would like repeated business in the future rather than cutting their nose off to make 19.99 instead .

Definitely will be a life long buyer from this company going forward.

I placed an order with home of brands on 23rd December, but a later discussion with my wife revealed 5hat she had already purchased a very similar item. So 24th December I emailed Home of Brands to cancel the order before it was dispatched. Being Christmas I didn’t receive a reply, then 27th December I received a message to say that the item had been shipped. I emailed them again to say that I had cancelled the order and would be returning it. I got a message back saying no problem, when it arrives refuse the delivery and ask them to return the item to us. This I did, and 3rd January I received a message saying that they had issued a full refund. Absolutely excellent service, I would not hesitate to use this company again

Excellent customer service. Wietse helped me with getting a small very specific part for our Bolia lamp. Even after the mail lost it once he made sure I got send another one.

I ordered a kettle on the 7th nov on next day delivery and recieved a text to say it would be here on the 9th nov so made sure I would be in for the day.I checked the courier tracking to see if there was a time of arrival only to be greeted by a message saying
your parcel has been delayed.I went on live chat to be told that the courier had not recieved the parcel. I then sent several e mails to the company asking what had happened and was totally ignored.I finally sent one last email asking if they just ignored customers when something goes wrong.and recieved a reply at last saying it was the couriers fault which is a lie.and if it did not turn up on the 10th to get in touch with them.I will never buy from them again as they clearly dont care about your product once ordered They should not be allowed to advertise next day delivery and then make you wait so they dont mind lying so please remember this when ordering from this company Time placed 7 Nov 2023 at 1:18 PM
Order number 27-10747-55164
Total £28.99 (1 item)
Sold by homeofbrands

I have ordered a steam iron from this company. Excellent service their customer is out of this world they could not do enough for me. Their delivery service is outstand it arrive really quick. I would recommend this company to anyone who is wishing to buy any item. I cannot praise this company enough for all the help they have given me when I had a problem. Thank you

I recently contacted HomeofBrands concerning a damaged silicone pad on one of the inner drawer trays on my Petra Air Fryer, a gift from my brother, 11 months ago.
Well, their customer services department could not have been more helpful, courteous and polite.

Their only requirement was evidence of the item date of purchase and receipt, along with photo evidence of the damaged part, which I sent. In return, they offered to send me two inner drawer trays, by way of an ‘apology’ for my ‘inconvenience’.
This was most unexpected, as I thought, at worst, I may have been a charge for supplying me with these replacements.

Fiona was very helpful and professional. She gave me clear instructions how to return the parcel and was very efficient.

I recently took delivery of Beldray Steps
Order No: 205-5367310-6385947.
Order I.d. 7128095
Delivery - Perfect
One problem:-
I have just used them for the first time and can't fold them back up to put away. Please advise!!!

Handle fell off pan and provided a prompt replacement with good customer support.

Saiter dual air fryer oven..Received my item which was ordered through eBay. Packaging was excellent delivery time spot on. Price amazing product perfect. I've ordered more products from homeofbrands I'm very pleased 5*

Ordered a £114 heated clothes horse from this company. Upon unpacking it I could tell the way it had been wrapped it had been re-packaged, set it up - everything was bent, a really defective product that should never have been re-sold. This business doesn't care about its customers, they've clearly just pied this product off, re-wrapped it knowing full well it shouldn't be sold - and hoped the person on the other end (me) wouldn't bother to return it. Absolutely shocking from seller. Awful service.
I'm now having to jump through hoops to return this large item. Appalling. Steer well clear of these.

Amazing customer service. Helpful, efficient and kind. Couldn't recommend more.

I misplaced my charger for my vacuum and their customer service could not have been better. Jordan was very responsive in their live chat and they offered to send me a replacement charger free of charge as I'm in Ireland and they don't usually ship outside of the UK. Very impressed.

Bought coffee machine supplied by homeofbrands via Amazon. Delivered product had obviously been previously opened and didn’t work. I returned and Amazon confirmed the item was received by homeofbrands on 29th August and a refund would be made by 3rd September. No refund, so contacted homeofbrands on 4th September. They demanded proof of posting (bizarre as Evri tracking was showing item as delivered so obviously just a delaying tactic). Was told refund would be received within 48 hours. It wasn’t. Contacted them again. No response. No refund received. Don’t use this company - it’s obviously very badly run and they don’t care.

I bought a sandwich maker from home of brands and about 11 months later a small plastic catch on it broke. I contacted them via amazon and they were really quick to respond and very helpful. The correct part was identified and dispatched very quickly indeed. I could not have asked for anything more in terms of customer support. Strongly recommended.

the product is pads for a steam mop BEL0711 12 in one and BEL0598 12 in one.
You charged me £14.00 for TWO pads.
This is ridiculous ! ORDER ID 6157845
03 03 23.