homeofbrands.com Avaliações 99

Fully refunded for item in question, amazing customer support from all advisors contacted.

The aftersale service level was great.
Leah looked after and resolved my case.
I was suprised/shocked in a good way:)
Thank you Leah really appreciate
Your time, good will, patience
All the best :)

Salter replaced our air fryer under warranty with no fuss. Just remember to register for the extended warranty and keep the receipt! Job done.

Very good customer service. Fast and efficient!

prompt response and resolved my query completely

My interaction with Madison on the Beldray customer chat line was so positive. Madison was so helpful and efficient in dealing with my query. Thank you

I bought a Salter dual air frier from them via Ebay which failed terminally on first use. They went above and beyond my expectations in resolving the problem and sending out a replacement.

I bought a stainless steel fryiing pan but it turned out to be too big to fit in my cupboard. I live in a rural area so arranged return postage via Royal Mail collect. I didn't have weighing scales big enough so calculated the weight and didn't pay enough, which meant the post office wouldn't deliver until the excess had been paid by the receiver. To cut a long story short, Lea arranged everything and I got my refund (minus excess postage cost of course). Outstanding customer service. I'm very grateful.

This company is brilliant had a problem and they were great sorted it out great customer service would always go to this company first for things I need

Superb customer service, care & quick response to resolve any issues. Quality products backed up by an extensive guarantee

Absolutely great service from Leah, had an issue with a bread tin which arose some time after purchasing it, and Leah got it replaced for me. So chuffed with such excellent caring customer service

I would like to thank Leah for the excellent, and fast, response to my problem. The item I had purchased arrived with one of the pins on the moulded plug broken, so it couldn't be used, I let homeofbrands known, had a response Leah the next day, and received a replacement in a matter of days, this company deserves 5 star recognition, this started on the 21st October 2024,and I received my replacement 24th October, excellent customer service.

The company went above and beyond to address my concern, many thanks again.

Great customer service

Item ordered via eBay (I wish I did not!!) then the package was sitting in their distribution centre for 24 hours then they claim to have delivered it, but the parcel could Not be found!

No surprise there as I live on a busy road so if they left it outside then it would had been gone - the crime rate quite high around here…

It took me a very annoying process that lasted for days until they finally understood that I was entitled to the refund.

Never want to buy from them again though - especially via a third party portal and an unprofessional delivery service they use!

The team members that helped me persisted, even when challenges came up. They communicated regularly and clearly and I felt like they would keep problem solving until they could find a solution.

Wish I could leave zero stars. Never received my order. Absolutely useless, first time trying these guys, never will again. I WANT MY REFUND.

Absolute excellent customer service .
Look after you throughout the whole process from any questions to refunds to warranty .Up there with best customer service I've ever experienced from any company .Genuinely recommend 100%

I had purchased a steam cleaner a few months back from the Home of Brands on Ebay. The product broke and I contacted them if I could replace the part and Leah the advisor responded. She replaced my product as the part was not available and she responded at every stage of the process. I received a replacement yesterday. Cant thank Leah enough!!
Thanks a million Leah for your amazing customer service. Im always your customer now. Theres a lot in my list to buy from your Amazing website!!

Great customer service, contacted after Salter scales stopped working after 5 years but they have a 15 year guarantee so being replaced for second time