I am on an overseas holiday,lost my credit card,had to block my bank accounts so a direct debit to pay my account was rejected.I called Nectr and was given a payment date extension with no hassle or c... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Appreciated the time Leigh took to go through my account and check my usage costs in my last invoice compared to Nectar Home Buzz Plan ..he was polite even though I probably didn't explain myself very... Ver mais
Extremely poor experience with nectr - so much so that I couldn’t even get an account! Sign up process was flawed and took nearly an hour to get a confirmation text. The. I was denied due to supp... Ver mais
A empresa respondeu
We are solar and battery customers in Brisbane. We have had exceptional customer service all along the process. We has a leaking roof and they came back and fixed the leak. It wasn’t even their fault... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Nectr
Escrito pela empresa
Nectr is an award winning Australian energy company backed by one of the global leaders in renewable energy solutions – Hanwha Energy. We're 100% committed to investing in a clean energy future so that future generations can enjoy this planet.
Nectr offers cheaper and cleaner electricity plans, 100% Carbon Neutral certified products, GreenPower plans and Solar + Battery for all your energy needs.
If you'd like to learn more, you can click our links below, or message us at hello@nectr.com.au. Alternatively, we're available from 9am-5pm weekdays on 1300 111 211.
Informações de contato
Northpoint Tower, 100 Miller Street, 2060, North Sydney, Austrália
- 1300 111 211
- hello@nectr.com.au
- nectr.com.au
3,8
Muito Bom
329 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer service.
I called today to switch between Nectr plans and had a very smooth experience. Allen, the rep who assisted me, was friendly, knowledgeable and helpful. He sorted out what I needed in just a couple of minutes, making the experience quick and painless.
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da Nectr
Hi Lauren, thanks so much for your feedback!
Awesome to hear Allen made everything smooth for you. We’ll make sure to pass this on to them :)
We’re here if you need us again, don't hesitate to give us a buzz!
I had a phone call query with Allen and…
I had a phone call query with Allen and I was so impressed with the friendly manner and helpfulness.
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da Nectr
Hi Kym, thank you for your lovely feedback!
Fantastic to hear Allen supported you so well. We’ll make sure they hear your shout‑out :)
If you need anything down the track, don’t hesitate to get in touch!
Allen is a breath of fresh air
Allen was a breath of fresh air! I sent a message to Nectr requesting a cancellation of my account (due to moving to another's place with pre-existing internet) and a metre reading of the existing residence, both with different dates. After 15 minutes of having sent the message, he gave me a call, and within 6 minutes he had actioned both of my requests and sent me an email confirming everything. He was polite, efficient and capable. This is the second time I've had the pleasure of receiving Allen's customer service, and only enforces the benefits of Nectr.
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da Nectr
Hi Reagan, thanks so much for your feedback!
Awesome to hear Allen made everything smooth for you. This is exactly the experience we endeavour to offer our customer base, and it's great to know that Allen delivered for you. We’ll make sure to pass this on to them :)
We’re here if you need us again, don't hesitate to give us a buzz!
Allen was very kind and patient and…
Allen was very kind and patient and helped resolve my issue. I am very grateful for the assistance he provided over the phone. Thank you Allen.
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da Nectr
Hey Shaoxiong, thanks for taking the time to share this positive feedback! We’ll make sure Allen hears about it.
Give us a buzz if there’s anything else we can support you with, we’re always here to keep things running smoothly!
Poor service
The service I have received from Nectr is way below acceptable. Biggest regret signing up with them for our solar installation. The service beyond signing up has been nothing but low. We recently had issue with our solar system not working, whilst still contracted with Nectr and they continued to defer my to manufactures of panels and inventors advising they only supply power service. News to me given they supply my solar and I expected whilst still contracted to them they are responsible for my service.
Request for compensation of very high bill declined without any call just email.
I would not recommend this company to anyone.
All I would like is someone to call me back and help resolve my issue.
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da Nectr
Hi Lisa
We’re sorry to hear that you've had a negative experience with our team. That's certainly not the service we want for our customers.
We understand the relationship between retailer, installer and manufacturer can feel complex. To clarify, you own your solar system. Our agreement relates to financing the system and allowing it to be repaid in more manageable amounts, so Nectr isn't the owner of the hardware. As the electricity retailer, we’re unable to repair or rectify panel or inverter faults, as these sit with the manufacturer/installer under warranty.
We’re very happy to review your billing data and electricity charges, however if the metering data is confirmed as accurate, we’re unable to provide compensation as the system itself is the customer’s responsibility.
Regardless, we do understand this can all feel confusing and frustrating. These are valid concerns, and you're correct to request clarification.
We can see you've been in touch with our team and have been provided a resolution this week. If you have any further concerns, please don't hesitate to reach out and we'll provide more information.
Thanks for taking the time to provide this feedback.
they are so expensive they said they…
they are so expensive they said they were the cheapest around don't get me wrong they were good to begin with now there charging me over $700 a month where AGL is predicting around $600 for 3 month so much for being the cheapest my opinion they are one of the dearest electricity company's around if your with them please shop around it only came to my attention because I was on the phone with my sister and it came up I put a call into AGL that day all i know is it should be a lot cheaper only time will tell
2 de janeiro de 2026
Avaliação não solicitada
Resposta da Nectr
Hello,
Thanks for sharing your feedback, we’re sorry to hear you’re unhappy with your recent bills. We understand how concerning it can be when costs feel higher than expected.
Energy prices can change over time due to wider market conditions, and this can impact overall bills depending on usage and tariff rates. We will always notify you with warning when your rates or plan changes. We always aim to be competitive, but we know that pricing can vary between retailers and individual circumstances.
We genuinely encourage our customers to stay aware of the energy market and review their options. If there’s a better offer available with another retailer that suits your needs, we completely respect your decision to move. Our priority is that customers are on the best plan they can be.
If you’d like us to review your account and ensure you’re on the most suitable plan with us, please feel free to call 1300 111 211 (9am-5pm Mon-Fri). We can also walk through Energy Made Easy or Victorian Energy Compare with you to help you access the best plans outside of Nectr.
We appreciate you taking the time to provide your feedback.
Absolutely joke of an electricity retailer
Absolutely joke of an electricity retailer. Literally 1 month after signing up the prices were hiked up and are no longer competitive. I’m guessing they offer people a competitive to encourage sign up then hike the fees, praying on the consumers who don’t check their emails or can be bothered to switch retailers again. Avoid at all costs
21 de janeiro de 2026
Avaliação não solicitada
Resposta da Nectr
Hi Alexandra,
We’re really sorry to hear that you've had a negative experience with us. We understand how frustrating it can be to see prices change not long after signing up.
When rate changes occur, they’re applied to a large group of customers, usually focused on specific states or plans in line with energy market changes. They are never targeted at individual customers or new customers.
Unfortunately, sometimes the timing can feel particularly disappointing, especially if a change happens soon after joining.
These changes are driven by broader market conditions, and we always provide notice, so customers have the opportunity to review their options.
If you’d like, please give us a call on 1300 111 211 (9am-5pm Mon-Fri) and we can review your plan together to make sure you’re on the most suitable option available. We appreciate you taking the time to share your feedback.
Would not touch them with a barge pole!
One of the worst experiences with a service provider! First they changed figures of an interest free loan by changing times, then they continued to take my money even after they confirmed that the loan was fully paid. When I questioned it, they simply ignored my emails and continued to take my money!
18 de dezembro de 2025
Avaliação não solicitada
Resposta da Nectr
Hello,
We’re really sorry to hear about your experience and we completely understand that it has left you with a level of distrust in our service. That certainly isn’t the level of service we aim to provide.
We take concerns around billing and payments very seriously, and we’d never intentionally withdraw funds once a payment has been finalised. If there’s been an error or miscommunication, we absolutely want to investigate and resolve it as quickly as possible.
Please reach out to us directly on 1300 111 211 (9am-5pm Monday-Friday) or send us a private message on hello@nectr.com.au with your details so we can look into this matter urgently.
We appreciate you raising this and the opportunity to make things right.
A once great power company that dropped the ball
For 3 years Nectr did a wonderful job, but then broke their app, dismantled their VPP, and removed my discounts without nary an email or an explanation.
They then ignored my emails for weeks, trapped my battery in their now dismantled VPP, refusing to remove it or reply to emails until I got my battery company to do it which took them 30 minutes.
Good riddance.
1 de novembro de 2025
Avaliação não solicitada
Resposta da Nectr
Hi James,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience and the frustration caused by the changes and delays in communication. This is not the level of service we aim to provide, and we understand how disappointing this must have been after years of positive experience with us.
Your feedback is important to us, and we’ll be reviewing these concerns internally to ensure improvements are made.
We can see that you've also been contacted internally and are working through this issue with us.
We appreciate your honesty and the opportunity to learn from this.
This gives me energy
I was fortunate to have this product sent out to me for review and I’m pleasantly surprised by how it works. I feel so much energized throughout the day when I’m working. I don’t feel sluggish when I feel wake up in the morning and when I commute to work. I highly recommend checking out this product it’s great.
22 de setembro de 2025
Avaliação não solicitada
Resposta da Nectr
Hi Traves,
Thank you for sharing your experience!
You may be reviewing the wrong company here, but we're always happy to receive any positive feedback! Ha!
Have a great week ahead and let us know if you'd like to join Nectr for your energy needs :)
Was informed that I could not sign up…
Was informed that I could not sign up due to not meeting their credit requirements. You obviously need to be mortgaged up to the hilt and have frequently applied for credit to get a good rating by the company they use. Ridiculous!! You also can only sign up online and with either direct debit or credit card payment.
24 de setembro de 2025
Avaliação não solicitada
Resposta da Nectr
Hi Chris,
Thanks for taking the time to share this feedback with us.
Credit requirements are a standard part of the process for most electricity retailers, but we understand it can feel unexpected. If you’d prefer to avoid a credit check in the future, your electricity distributor may be able to suggest some retailers who don’t have credit requirements.
Additionally, we require payment information to be received in the sign-up journey. That said, we can accommodate other payment methods after sign-up (BPAY, Centrepay, Payment plans).
I can definitely understand that you've had a frustrating experience with Nectr thus far, so we'd be happy to chat with you on 1300 111 211 between 9am-5pm about what has occurred with your sign-up.
Lastly, we truly appreciate you taking the time to share your feedback — it helps us improve our processes and create a better experience for every potential customer.
No Nectar @ Nectr
I tried to switch my electricity provider to Nectr, filledout the application and submitted. After 2 days I get SMS saying application has been declined due to not meeting credit requirement. I did not ask for 15 mill loan, but electricity at my home normally I pay 120-150 per month, WOW. I did not know Nectr is a kind of bank, super, better to keep away from these guys, there should be a catch. Nice experiance , why did I applied, my BAD!
8 de setembro de 2025
Avaliação não solicitada
Resposta da Nectr
Hi Vithanage,
We’re truly sorry to hear about your experience and understand how frustrating this must have been for you.
We did reach out the next business day via email and SMS to let you know the outcome of your application, but we understand that this wasn’t the result you were hoping for. Please feel free to reach out to us if you didn't receive an email from us.
Credit requirements are a standard part of the process for most electricity retailers, but we understand it can feel unexpected. If you’d prefer to avoid a credit check in the future, your electricity distributor may be able to suggest some retailers who don’t have credit requirements.
We truly appreciate you taking the time to share your feedback — it helps us improve our processes and create a better experience for every potential customer.
Impossible to contact over 24/7 chat and email
Have been trying to get someone to reply via email and chat for 9 days due to personal reasons of hardship. No reply! Not a single one! And on Saturday night I get a message saying my power is being disconnected, and I tried to call the number provided and they are not open on weekends! Absolute joke to get anyone to talk to me.
20 de agosto de 2025
Avaliação não solicitada
Resposta da Nectr
Hi Meagan,
We really appreciate that you've flagged this with us.
Upon receiving this review, we made sure to pass these details onto our Customer Care team, who has since been in contact with you. Regardless, this is not the level of service we intend to offer our customers, especially those experiencing hardship.
We really do apologise for the delay in assisting you. Please don't hesitate to reach out if you have any further questions, or if we can assist you with anything else. Our typical response times are within 2 business days, and our call line wait times are typically 2-4 minutes.
Our Customer Care team is available on 1300 111 211 between 9am-5pm Monday-Friday!
Great experience , Luke made it happen
Great experience from the moment Luke at Nectr came out to look over the requirements to the install . All managed extremely well and communication was on point . I knew what was happening when and how, paper works was seem less . System installed and working well . Great job
13 de agosto de 2025
Avaliação não solicitada
Resposta da Nectr
Hey Anthony, thanks so much for your kind words! We’re thrilled to hear you had a great experience with Luke, and we’ll be sure to share your feedback with them.
Give us a buzz if there’s anything else we can support you with — we’re always here to keep things running smoothly!
Uncontrolled Load…
I'm wondering what a controlled load is on my account. I was told by Nectr that it has something to do with the phase you're on. It's a scam and it's how the system works. Australia the lucky country with the most expensive homes, cars, real estate and power bills in the world.
7 de julho de 2025
Avaliação não solicitada
Resposta da Nectr
Hey Charlie, thanks for your feedback.
Honestly, energy bills can be full of unfamiliar terms, so your question makes total sense. A controlled load meter powers specific appliances like electric hot water or pool pumps at cheaper off-peak rates. It’s set up at the property level, so Nectr doesn’t decide this, we just bill based on the pre-existing meter data we receive.
One of our friendly team members will give you a buzz to chat through your account in more detail!
Organized an appointment for a site…
Organized an appointment for a site visit with for a solar battery, only for the rep to cancel the appointment, reschedule and then never show up. Two days after the no show I still haven’t received any contact. Judging by my experience and a lot of other negative reviews it was probably for the best.
23 de junho de 2025
Avaliação não solicitada
Resposta da Nectr
Hey J B, we’re really sorry for the experience you’ve had, that’s not the kind of service we'd like to provide here at Nectr.
We completely understand how frustrating it is when appointments are missed, and communication falls short. That’s not the experience we want anyone to have, and we’d love the chance to make it right. If you’re happy to give us another go, please reach out to us at solarsupport@nectr.com.au — we’re here to help and would really like to fix this for you.
Friendly, knowledgeable, expensive
The person who spoke with me on the phone was friendly enough.
But when I described my situation was condescending and told me that my situation did not make sense.
After making a booking to send a person out, the time that was booked was not the same as what was discussed on the phone.
After meeting the friendly people at nectr it became apparent that their after rebate pricing on like for like systems was significantly more expensive. (21k vs 8k)
I wish them the best in this current competitive market.
31 de maio de 2025
Avaliação não solicitada
Resposta da Nectr
Hey Nathan, sorry for the delayed reply, and thank you for your feedback.
We’re really sorry your experience didn’t meet expectations — especially around the phone interaction, appointment timing, and pricing concerns. That’s not the level of service we aim to provide, and we’ll be following up with the team to improve.
We do appreciate your kind words about our staff and wish you all the best. If you'd like to chat further, feel free to reach out at solarsupport@nectr.com.au.
Received a threatening letter from them. I don't know them.
Received a letter threatening to disconnect me. I've never heard of them. My electricity account is with someone else. Made a formal complaint to EWOQ about their standover tactics.
15 de maio de 2025
Avaliação não solicitada
Resposta da Nectr
Hi James,
We’re sorry to hear this was your experience with Nectr. We’d never intentionally contact someone who isn’t our customer, and this may have been sent in error due to incorrect address or account details.
As this is an older review, we hope the matter has since been resolved. If not, please feel free to contact us directly so we can look into it further.
Jaybie gave excellent service
6 de março de 2025
Avaliação não solicitada
Resposta da Nectr
Hi Bill, thanks so much for your feedback!
Awesome to hear Jaybie made everything smooth for you. We’ll make sure to pass this on to them :)
We’re here if you need us again, don't hesitate to give us a buzz!
We have solar and have just realized…
We have solar and have just realized after noticing our power bills were getting higher that they have dropped our solar rebate to 0. So they are happy to take it which we generate more than what we use most days by double. When looking back on our bills as they were direct debit so didn't really notice until they went up and up they changed the rebate to 0 July last year. We are now looking around for a new provider that doesn't cheat their customers.
1 de março de 2025
Avaliação não solicitada
Resposta da Nectr
Thank you for your feedback, it is important to us. We are truly sorry that this has been your experience, we will investigate this matter please contact hello@nectr.com.au and we can ensure we are reviewing the correct account. Thank you, Nectr.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.