Nectr Avaliações 329

Krizza was extremely helpful when explaining options and plans for us to consider. She answered all my questions quickly and in a manner that made it easy for me to understand. Thanks to her assistance the choice to switch to NECTR was an easy one

I made an enquiry today about renewal of my energy contract and was assisted by a very helpful and polite service representative named Ran, all questions were answered without any issue.
Thanks Ran.

Jimar is good staff with clear explanation and outstanding work.
Helps me address payment method.

We moved into a property and chose Nectr for electricity. No power upon taking possession and have had to constantly chase them up to get connected for a whole week. After 3 days and me chasing multiple times, was told that power looked active their end and to call the distributor. Distributor then informed no request to connect received. Multiple more calls throughout remainder of the week and finally had to resolve issue myself with the Distributor as Nectr clearly couldn't. I would never recommend Nectr.

Christine's customer service was easy to contact and got back to me quickly. She provided everything I needed to know with the connection of electricity to the premises

Rachelle responded to my need for help very quickly and courteously

Jaybie and the Nectre team have been fantastic with the service and prompt change over from our previous provider. I can’t speak on the actual charges yet, but based on the electricity charges in the agreement, I am definitely getting a cheaper deal, than I was with my previous provider. Highly recommend.

Christine responded to my email in a prompt manner and was very helpful with my request.

I am a new customer with Nectr and had an email which said I could be on a better plan. So I followed up and spoke with Ran who gave me a new plan and answered my questions about my account. I felt that this was lovely service and I was well directed by Ran through the steps of getting the new plan.

Jessie was very helpful - answered my questions and explained simply what I needed to know (about why a bill was higher one month when I wasn't there).
She as well made the suggestion about uploading a photo of my meter reading monthly given my distributer only does quarterly readings - so that's helpful as it ensures that the bill is appropriate for my usage.

Had call with Jessie & she understood my query and supported quickly. Followed up internally and updated status regularly to me. Calls made consistently to fix the queries & resolved it

I had a query regarding my final bill and Krizza was very helpful and explained the meter reading process. Nectr customer service is spot on, always replying to emails promptly and answering call quickly.

Great customer service and solving the problem quickly and in a professional manner

Jamir gave me an Immediate response with very descriptive information to resolve two queries of mine. Super impressed and was nice to not be told to call and the email was super convenient to receive and so quickly too.

Jessie quickly resolved my issue. I was advised that my registered concession card was no longer valid. Jessie addressed the situation and determined that I had another concession card which was valid - and which she has now applied to my account.
Great service - good outcome. Thanks Jessie !!

Christine was very helpful and quick at answering my query via the online chat function in the app.

Lanz was able solve my issue very quickly with care. Very helpful and professional help. Thanks!

Today I just finally find someone on call,who is helpful,and patient enough to solve my issues with connecting with nctr, his name is JAYBIE, and I recommend him, very professional and just the right person to answer all your questions, simple and easy to understand. So I was a customer before and wanted to stay with nctr as I get low electricity bills. But when we moved house I've been told to sign up again, there was an issue while I try to fill details, so I called them back for help, 3 times I called and 3 different people answered,no one did help, they end up telling me,to find a friend or a relative to help,so I quit 😢 and switched to Origin..today I wanted to give it a try as it's been a year and a half since with origin,and am blessed to be served by this guy JAYBIE,who helped me finalise the form filling. Thank you once again boy and keep up the good work.
A happy customer 😊