Nectr Avaliações 329

very helpful and nice

Christine assisted me diligently and professionally with my enquiry about DVA pensioner discounts. She took the time to research the benefit, asked me specific and relevant questions to ensure she had all the information to provide advice on any Veteran discounts.

Christine also clearly explained the difference between my current Nectr plan and the one that I'll be on from 15 September. Her explanation was clear and thorough.

Thank you Christine.

Krizza handled 2 email enquiries quickly and thoroughly and gave me all the information I needed.
Thank you Krizza

Great quick responses, easy to sign up.
Jaybie and the team have so far exceeded expectations.

Jimar Has been assisting me my enquiry and has provided information to help resolve the issue I am having. Quick responses and helpful tips provided by Jimar.

Thanks Rachelle for her quick action. excellent and professional services.

I was seeking clarificatiion on details listed in the contract welcome pack via email. I received a prompt response from Jessie who answered my enquiry in clear and concise detail.

I was rejected by Nectr saying I didn't meet minimum credit requirements. I have an Excellent rating with Equifax and have never missed any kind of payment in my life. Very perplexed. Customer service were no use just told me to get in contact with Equifax

Christine was very helpful and my issue was resolved very quickly.

Krizza was really helpful and prompt in addressing my enquiries when setting up the energy plan for my new rental unit. Really appreciate it!

Jessie was very helpful and answered my question promptly.

Krizza walked me through the fees and info and answered all my questions confidently. She is good for your brand and I thank her for her help. I have just signed up.

Rachelle was super Helpful. I prefer to speak to them in the phone vur this was is the 2nd best option, especially if it is after hours.

Phone answered within a timely manner. Allen was so helpful and polite.

the patience and calmness of Allen made me not feel rushed and therefore stressed. He helped me each step of the way. Many thanks Allen

Ran was incredibly helpful in rescheduling my energy connection. She did all in her power to help and all worked out in the end. Great service!

Got straight through to a customer service representative, no waiting on hold. Ran from Nectr Team was very friendly, and prompt with helping with my enquiries and explaining my current energy plan.

Krizza was most polite and efficient in responding to my enquiry on behalf of an 86 old lady who was unable to competently manage online correspondence.

As an observation, and this is no reflection on Krizza, but rather, the Company's operating policy, I would like nectr to be mindful not to deny elderly people access to its services simply because of age, as they are still a valuable part of society and deserve our assistance and patience.