Nectr Avaliações 329

Just changed over to Nectr electricity a month ago after being referred to them from a friend. I dealt with Marty Foelz. What a pleasure he has been to deal with. Marty has made everything super easy and was extremely efficient in every process we went through. I recommend Marty of the highest customer service standard. A big, big thank you!

Tony is very good at his job and very polite i am very happy he stopped me and look forward to my time with Nectr

I signed up being told it would be a monthly payment direct debited which was making what I was already paying cheaper through another company. Until after 3 months I get billed over $800 for my bill. The reason I was given for this was because it was a estimate as they didn't charge me the right amount each month and found out the meter doesn't get read until every 3 months. So their monthly charge is an estimate!!!! How is anyone expected to come up with $800 in 2 weeks because of them underestimating my bill. This means my bill was over $1000 for 3 months and I don't even have a reverse cycled airconditioner in the house or any heaters that consume a lot of power (so how can I be billed this much for using less electricity than what I did in my last house I lived in and have my bill be that high than the last electric company I was through). This company is full of lies as far as I'm concerned and I will be changing as I don't like the thought of getting another $800 in another 3 months time. Why am I making monthly payments when I get thrown a bill with that amount to pay. it has been absolutely rediculous!!!!!

Absolutely awful and I wish I had not made the change to this electric company.

I’ve got solar panels sitting on my roof and these guys have lied to me time and time again on giving me phone calls back to get the meter changed in which I’m still waiting for. Way before the outbreak I was asking them not to drag their feet and they’ve continued to do so.

First lie I call as soon as I get my solar panels put in and I’m told that another person will call me back in 30 minutes and I never got the phone call. I wait and give it a week and they say someone will call me back in 5 minutes and that’s me giving them my ewr for the solar: since this company doesn’t do solar I’ve got to change to another electrical company. Do they keep that promise? The answer is no.

Nectr you are not releasing me and not doing your job. You’ve shown me extreme unprofessional behavior and I urge others not to join this company, they are awful. Most of all keep your promises when calling your customers back!

I am so happy with being signed up. Anthony Smith signed me up and was happy with his professionalism. Gladly sign my friends up with him

Had Max stop by earlier but wasnt able to chat as I had to go out but he came back later on with Nicolas.

Sign up was so easy, not that I was looking for a new electricity provider but Nicholas has a great knack for selling so I signed up asap.
Great bunch of lads.
Nicholas is super funny.

Rickie took on the task to help resolve a billing issue where my previous provider continued to bill me even after switching to Nectr. Saved me time and frustration dealing with the round around by AGL!

Easy sign up via the website, great rates and I even got a credit on my second bill! I am now considering getting solar which I didn't think I could afford but with Nectr they can include solar and battery with a 7 year entry plan, No upfront costs!

no customer access whatsoever - they send you a bill BUT PROVIDE NO MEANS TO PAY IT, aside from the hideous direct debit incompetence.... they save the money BY NOT PROVIDING THE CUSTOMER INDEPENDENT MEANS TO ACCESS AND PAY THEIR ACCOUNTS THEMSELVES

Raewyn came to my door this afternoon and before even speaking about Nectr she stood there and had a conversation with me and made me instantly feel so comfortable!
She stood there and listened to my concerns and answered every single question I had!!
Raewyn is absolutely amazing at her job!!
I can not recommend Raewyn enough!

A man knocked on my door as I was leaving, I told him I couldn't speak right now and he asked if he could come back later. I was clearly hesitant and I said he could if he wanted.
Later that evening he came back remarked on how cold it was, being polite I told him he could come in. He pitched me his case for switching energy providers, as I realised what he was doing I told him I wasnt interested. He became very pushy and remarked that I should have told him that 2 hours ago and became very rude.
You knock on my door, I am nothing but polite and you treat me like that.
If it costs me "30 extra dollars per quarter" to deal with my current provider (who has always been lovely) then I will happily pay that to avoid dealing with anyone from here again.

Amazed by how well the service was.
I have just been switched over to Nectr and they are brilliant. Little slow however they are still brilliant, they have a great team, would definitely recommend signing up with them.

Rachel turned up at my door and made my morning! She was so lovely, we had a great conversation and a laugh and she signed up! I have been wanting to change providers for a while and this was a perfect switch. So glad she turned up at my door 😊

Thanks Rachel! X

Simple, easy, quality and well priced service with local support.

Excellent customer service. Awesome rates. Recommended.

Monthly estimated bills don't work in my favour.

Hands down this is the best Electricity company I've ever used.
Talk about perfect timing, I had just moved into my apartment & was running around Marrickville Metro from one supermarket to the next as I had to buy groceries, glasses etc & these guys had stopped me outside of Woolworths. Normally I just say no thanx & keep walking especially as I was in such a rush this day. But the two guys promised me 5 mins & their incredible customer service skills & efficiency was above & beyond. We actually talked about Interior design & Styling as I'm a stylist & spent 2 mins talking about the Electricity plan as I was in the market for one. SOLD....
You weren't pushy,, spammy or salesy. And my bills are so super cheap, I've recommended you to others & a friend has signed up as well.

Liz was awesome quick to respond to my questions via email She then called me to help me with my gov rebate and set it up on the spot with me. Really enjoying Nectr. So far they've been on the mark with helping us every step of the way