Friendly staff- but was dissapointed that i didnt get the answer that i needed on the phone call when i called intially. However, I emailed them again, and my question has been answered. So thankyo... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Great customer service, Patrick was very helpful and answered all the queries I had. Fortunately I've not had to make a claim yet so can't comment on that process but hopefully it would be an easy one... Ver mais
A empresa respondeu
Polly was so helpful and showed a genuine care and interest in how Reggie (my cat) was doing following his accident. It’s quite a traumatic thing to go through without all the admin that follows, so... Ver mais
A empresa respondeu
Nancy was extremely kind, empathetic & helpful when I called to discuss my renewal. She was able to clearly explain the options available to me & as a result I was able to make an informed decision
A empresa respondeu
Detalhes da empresa
Sobre Now Pet
Escrito pela empresa
Affordable, no-nonsense lifetime pet insurance for dogs and cats
Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.
Get a Quote now
Now Pet customers get access to
FREE 24/7 vet support
UK customer service
15% multi-pet discount
Excesses from as low as £99
0% interest monthly plans
Lifetime cover as standard
With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.
Get a pet insurance quote now
Cover for dogs and cats, sorted in minutes!
Get a Quote now
Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.
Get a Quote now
Now Pet customers get access to
Lifetime cover as standard
With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.
Get a pet insurance quote now
Cover for dogs and cats, sorted in minutes!
Get a Quote now
Informações de contato
Reino Unido
- 01992 926006
- nowpet.co.uk
4,6
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 87% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Now Pet
Thank you for your review Andy.
Now pet insurance
My contact for Now Pet insurance was Polly who answered all my questions clearly. She was pleasant and reassuring and explained the next stage of my claim.
28 de agosto de 2026
Avaliação não solicitada
Resposta da Now Pet
We are glad to hear that Polly was able to assist on your recent call Elaine. Thank you for taking the time to leave a review.
The staff member was very helpful and…
The staff member was very helpful and informative.
27 de agosto de 2026
Avaliação não solicitada
Resposta da Now Pet
Thank you for your review Tash.
Sophie was really helpful on the issue…
Sophie was really helpful on the issue of accessing the online portal, thank you!
27 de agosto de 2026
Avaliação não solicitada
Resposta da Now Pet
We are glad to hear that Sophie was able to assist on your recent contact. Thank you for your review Mona.
Call handler was very nice and helpful
Call handler was very nice and helpful. Just unhappy that the IV fluids were not covered when my cat needed them
24 de agosto de 2026
Avaliação não solicitada
Resposta da Now Pet
Thank you for your review Fiona.
Rang to cancel my policy
Rang to cancel my policy due to a price increase but the reason for increase was explained to me, and Emily even managed to get my price down a little.
27 de agosto de 2026
Avaliação não solicitada
Resposta da Now Pet
We are glad to hear that Emily was able to assist you. Thank you for your review Louise.
Patrick was very helpful today
Patrick was very helpful today, unfortunately though I still did have to cancel due to increased premium which obviously wasn't his fault.
26 de agosto de 2026
Avaliação não solicitada
Resposta da Now Pet
Thank you for your review Teresa.
Very quick and helpful response
19 de agosto de 2026
Avaliação não solicitada
Resposta da Now Pet
Thank you for taking the time to leave a review Pamela.
I needed to change inception date on my…
I needed to change inception date on my pet ins. Hannah who took the call was extremely helpful and professional and explained that i would have to cancel the policy and start again. She they proceeded to assist me for which i was very grateful. I am a new customer and was delighted with the service. Thank you Hannah.
25 de agosto de 2026
Avaliação não solicitada
Resposta da Now Pet
We’re pleased to hear that Hannah was able to explain what needed to happen with the policy start date and then guide you through setting things up again.
Thank you for recognising how helpful and professional she was. We’ll make sure Hannah sees your kind words.
Possibly the WORST Company I’ve ever dealt with!
Absolutely awful insurance provider. Customer service is appalling and they refuse to pay legitimate claims. My vets said they were the only insurance company they had known to refuse to pay for the claim I made. They also ring your mobile and hang up after 4 seconds, giving you no chance of picking up the phone to speak to them. When you call them back, they say they can’t speak to you until the next working day. They are also very rude and patronising when you do speak to them. If anyone is thinking of taking out insurance with them; PLEASE DON’T! Possibly one of the WORST companies I’ve ever dealt with. I just wish there was a ZERO star rating, as they don’t even deserve one star. APPALLING!
1 de julho de 2026
Avaliação não solicitada
Resposta da Now Pet
We’re sorry to read this review.
We do need to be clear that claims are not refused because we are unwilling to pay. Claim outcomes are assessed against the policy terms, the veterinary information received and the evidence provided as part of the claim.
We’re also concerned by your comments about the contact you’ve had with us, including missed calls, delays in speaking with the right team and the way you feel you were spoken to. That is not the level of service we want customers to experience.
As we can’t discuss claim or call details publicly, we’ve sent you a request for more information through Trustpilot so we can identify your policy and look into this matter further. This request will come from Trustpilot rather than directly from Now Pet.
Once we have the information needed, we’ll be able to respond to you directly.
Emily was very pleasant and extremely…
Emily was very pleasant and extremely helpful
24 de agosto de 2026
Avaliação não solicitada
Resposta da Now Pet
Thank you for taking the time to leave a review David.
Resposta da Now Pet
Thank you for your review Maria.
Will answered all my queries
Will answered all my queries. 1st class service.
20 de agosto de 2026
Avaliação não solicitada
Resposta da Now Pet
We're glad to hear that Will was able to assist you and answer all of your queries. Thank you for taking the time to leave a review Davey.
Paige was very helpful and understood…
Paige was very helpful and understood what I was saying and gave me a solution. Thank you Paige
19 de agosto de 2026
Avaliação não solicitada
Resposta da Now Pet
We’re pleased to hear that Paige was able to help, talk things through and give you a solution that worked for you.
Thank you for taking the time to leave this for her.
Now Pet Insurance
Polly gave clear guidance and advice Thank you
18 de agosto de 2026
Avaliação não solicitada
Resposta da Now Pet
Thank you for your review Jenny.
Claim queries
Robyn was very helpful professional and polite answered all my questions so I am very happy how the call went
17 de agosto de 2026
Avaliação não solicitada
Resposta da Now Pet
It’s great to hear you came away happy with the call.
We’re pleased Robyn was able to answer your questions and support you in such a helpful, professional and polite way.
Thank you for taking the time to share this with us.
Absolutely top notch customer service…
Absolutely top notch customer service from Ellie. Couldn't fault them at all. Definitely recommend
17 de agosto de 2026
Avaliação não solicitada
Resposta da Now Pet
We’re really pleased Ellie gave you such a positive experience and that you couldn’t fault the service she provided.
Thank you for recommending us, and for taking the time to leave such lovely feedback Craig.
Resposta da Now Pet
Thank you for your review Craig.
Friendly, welcoming and empathetic …
Polly was very friendly and immediately made me feel at ease. She empathised with my situation with my dog which was really lovely and very unexpected. There was no rush and the next steps for my claim were explained.
17 de agosto de 2026
Avaliação não solicitada
Resposta da Now Pet
We’re pleased to hear that Polly helped you feel at ease, listened without rushing and showed genuine empathy for the situation with your dog.
It’s also good to hear she explained the next steps for your claim clearly, so you knew what would happen from there.
Thank you for taking the time to leave such kind feedback.
Robyn was excellent
Robyn took my call was friendly and answered my questions politely and explained everything eell
14 de agosto de 2026
Avaliação não solicitada
Resposta da Now Pet
We're glad to hear that Robyn was able to assist you Lisa. Thank you for taking the time to leave a review.
A Experiência Trustpilot
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