Olivers BabyCare Avaliações 

Great product and excellent service.

Promo delivery. Good sturdy reins. Well made.

Quick reliable service.
Found a narrow stair gate that actually fits across our caravan door opening. Speedy delivery too. Recommended

Appalling customer service. I purchased a baby carrier for my daughter & granddaughter as a gift. It arrived in an unsealed box, with some labels removed from the box & frayed stitching. I immediately contacted them with photos & was told I would get a call back in 24 hours. 4 days later & several emails & calls they sent me a prepaid returns label. They have had the return, but again I’m waiting on a reply from them regarding my refund but not getting any response. Over the last 6 months I’ve spent quite a bit with this store; including icandy pushchair etc. it appears they are fine unless you want a refund! For this reason I would never use them again or recommend anyone else did, incase you encounter problem, which they appear not to like dealing with! My next stop will be my credit card company

Excellent customer service. The website is so easy to navigate and the whole process was quick and easy. Our gate was sent out extremely quickly and it's a fantastic gate, we ordered a second one.

DO NOT buy from this company. I purchased a isofix car base to then realise it didn’t fit my car seat. I then paid £14 to return the item as they don’t pay for you to return items. They then have refused to refund me my money back for the item as they’re saying it has been used which is impossible as it doesn’t fit my car seat. Shocking company.

Amazing service

Great service. Item delivered in a timely, fuss free manner.

Quick, easy, good price and friendly

We bought our future grandson a Silver Cross Pram set from Oliver’s Baby Care and the service we received was excellent. After baby was born we decided that we needed a car seat for our car too that would also be suitable for my other grandchild who is older. Even though Oliver Baby Care were a little more expensive than a couple of other online companies, I decided to pay a little more and buy from a company I could trust. Car seat arrived next day and we are very pleased with it. I would highly recommend this company and thank you!

Easy transaction all arrived as stated. Good communication.
Delivery as stated.
Not used item as yet bought ahead for granddaughter for use in our vehicle.

Great products at really good prices and superfast delivery

Thanks for such a speedy next day delivery option! Our baby had outgrown their car seat and we received the one we bought the next day (dispatch confirmed within the hour of ordering!). It was also competitively priced (Maxi Cosi) so a double win.

Easy to checkout, great prices, also added bonus of an extra discount using a code.
Dispatch was same day and next day delivery.
Items packed well.
Would definitely shop here again and recommend.

⭐ 1 Star – Poor Customer Service & Questionable Product Condition
Dreadful first experience with Oliver’s BabyCare.
I ordered two car seats (one for each vehicle). Delivery was prompt, however one of the boxes had clearly been previously opened and re-taped. Upon opening, it was evident the item had either been returned or previously handled — the internal packaging was not intact, the anchor straps were fully unravelled, and protective foam was incorrectly placed rather than secured.
The second seat appeared new, however when installed using ISOFIX and tested with our 2-year-old, the impact shield was extremely tight — even on its maximum setting. We struggled to secure it properly, and it caused visible discomfort to our child.
For context, the product is advertised as suitable for use with the impact shield up to approximately 4 years (21kg / 105cm). Our son is 2 years old and well within these limits, yet the seat is already impractically tight.
I contacted Oliver’s BabyCare requesting a collection and refund on the basis that:
One item was not supplied in new condition
The product is not suitable for its intended use
Unfortunately, this is where the experience deteriorated. The response has been dismissive and unhelpful, with the company attempting to treat this as a standard return and expecting me to cover return costs and transport two large boxes myself.
I have advised the items are available for collection. If this is not arranged, I will proceed with a chargeback / Section 75 claim via my credit card provider.
A company is judged by how it handles problems — not when everything goes smoothly. Based on this experience, customer service falls well below expectations.

UPDATE (following business response):

I note the response from Oliver’s BabyCare, however I do not agree with their characterisation of this as a “change of mind” return.

My concerns have been consistent throughout:
1) One of the items was not presented as new, with clear signs of having been opened and incorrectly repackaged
2) The product is not fit for purpose in practice, despite my child being well within the stated specifications

I would also highlight a contradiction in the response. It is stated that items are “thoroughly inspected prior to dispatch” and not previously opened, however one of the boxes was clearly re-taped and internally disturbed, whilst the other arrived factory sealed. This inconsistency raises further questions regarding handling prior to dispatch.

This is not a subjective preference issue. The impact shield is so tight that it has to be forced into place and causes visible distress to my child, which raises genuine concerns around safe and practical use.

Under the Consumer Rights Act 2015, goods must be:
- Of satisfactory quality
- As described
- Fit for purpose

In this case, I do not believe those requirements have been met.

I have made the items available for collection and simply requested a reasonable resolution. Despite this, the company continues to rely on its returns policy rather than addressing its obligations under consumer law.

I will now be proceeding with a chargeback / Section 75 claim.

I will update this review further depending on how the matter is resolved. As the public can see yous are dismissive and have a total disregard for consumer law..

Great savings offer and fast,.flexible delivery option

Great quality product great price with rapid delivery