Olivers BabyCare Avaliações 

1.346
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Really pleased with the customer service we received. We recently ordered our Venicci travel system and wanted to say a big thank you to Emma, who has been absolutely brilliant in helping us with... Ver mais

Avaliado com 5 de um total de 5 estrelas

We are grandparents buying a car seat. Shopped on a Saturday. Plenty of attentive staff, pleasant and knowledgeable. Didn’t try to upsell us, listened to our needs and made recommendations. Showed us... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have ordered a few things from here over the years and they always dispatch within a couple of hours it's so quick. I recently brought the Cybex Orfeo stroller 2026 in black and was here the followi... Ver mais

Avaliado com 1 de um total de 5 estrelas

I had multiple issues with discount codes not working, I finally managed to get one that worked through the websites ‘ask me for the best price today’ function. Placed the order, had a dispatch email... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja para Bebês

Informação fornecida por fontes externas variadas

Olivers Babycare is home to the biggest brands that will allow you find all of the essentials you need for both you and your baby. Whether you are looking for the perfect Travel System or the best Cot Bed, our team of experts are on board to help guide you through the process.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(1.346)

72 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great toddler tower

Great toddler tower - a bit on the pricier side but very well made. Something that we will use for years I'm sure. Delivery was rapid.

31 de agosto de 2025
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Resposta da Olivers BabyCare

Thank you for your 5 star review we are so pleased to hear that you love your toddler tower. Hope to see you back again soon!

Avaliado com 1 de um total de 5 estrelas

Still not delivered and not able to…

Still not delivered and not able to track any further from yesterday . Supposed to come 2/9/2025 then updated to 3/9/3025 up to 1800 hours . Stayed in all day and it’s still hasn’t arrived . Not Happy

31 de agosto de 2025
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Resposta da Olivers BabyCare

Hello Lorraine we are very sorry to hear this as this is not our expected service level. Please contact our customer support team at info@oliversbabycare.co.uk and we will gladly assist you with this.

Avaliado com 5 de um total de 5 estrelas

Great seller for baby accessories

Great place for buying your baby accessories! Managed to find something we couldn’t find elsewhere! Very good pricing and our order was dispatched quickly! will use again

31 de agosto de 2025
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Resposta da Olivers BabyCare

Thank you Joseph we really appreciate your kind words! It means a lot and hope to see you back again soon!

Avaliado com 5 de um total de 5 estrelas

Excellent product and service

The item I bought was at a great price. I purchased on the internet on a Saturday afternoon and received a “despatched” email shortly afterwards. Being the weekend, I expected the next day delivery to mean it would arrive on Monday. However, it arrived midday on the Sunday, which was a great surprise. I would definitely buy from them again.

30 de agosto de 2025
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Resposta da Olivers BabyCare

Thank you Janice! We really appreciate you taking the time to leave such lovely feedback and we are glad that your item arrived so quickly! Hope to see you back again soon!

Avaliado com 5 de um total de 5 estrelas

Great Company

Very competitive prices, great customer service, superb product. Ordered Friday afternoon and delivered Saturday morning
What more could I have asked for!!!
Thank you

16 de agosto de 2025
Avaliação não solicitada
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Resposta da Olivers BabyCare

Thank you for taking the time to leave such lovely feedback, we really appreciate it and hope to see you again soon!

Avaliado com 5 de um total de 5 estrelas

Super fast delivery

Super fast delivery, couldn’t be happier with the Maxi Cosi Emerald car seat.

10 de agosto de 2025
Avaliação não solicitada
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Resposta da Olivers BabyCare

Thank you Jade, we are so pleased to hear that you love your new Maxi Cosi car seat and hope to see you back again soon!

Avaliado com 1 de um total de 5 estrelas

Bad experience from start to finish

I ordered a cot and draws that stated they were both in stock. I had an email saying it had been dispatched then after waiting the 3-5 working days got an email to say it was out of stock. Confused as it had all ready been dispatched I was then offered a new product or to wait until it came back in stock (end of September).

I chose a new product and was given a new delivery date. Unfortunately the delivery company they use kept delaying my order, I understand not their fault however this is just adding to my bad experience.

After finally getting the order I unpackaged the cot to find cracks in the base. Running out of time to prep for the baby I start putting it up anyway. My husband then takes photos as I’m putting it up which I send to the company to ask for a new part. They respond to say we will replace it but it’s your fault it cracked as you put it up upside down, which I had however it was broken before I did this.

Then I opened the draws and noticed damaged to a side board. This time learning from my mistake I take photos before I put it up so there is no way they can blame me.

I think it’s better to buy else where especially whilst pregnant it will be less stressful and upsetting.

11 de agosto de 2025
Avaliação não solicitada
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Resposta da Olivers BabyCare

Thank you for taking the time to share your experience. We’re very sorry to hear about the difficulties you’ve described. Unfortunately, we have no record of this order and, as no order details were provided, we’re unable to investigate the matter further.

If you would like us to look into this for you, please don’t hesitate to get in touch with our customer support team directly with your order information, and we’ll be happy to assist.

Avaliado com 5 de um total de 5 estrelas

I'd love to give feedback

I'd love to give feedback, but I bought this item as a gift and had it sent to their address, so there's nothing I an tell you.

30 de julho de 2025
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Resposta da Olivers BabyCare

Thank you for your feedback Bonnie. Should there be any issues with your order just get in touch and we will gladly assist you.

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service. Ordered delivered within 24hrs. Great products.

30 de julho de 2025
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Resposta da Olivers BabyCare

Thank you Elena! We really appreciate your kind words and hope to see you again soon!

Avaliado com 5 de um total de 5 estrelas

Order was quick and efficient

Order was quick and efficient. I received it the next day. So far good product just gets a little stuck while folding, which i believe will fix over time.

30 de julho de 2025
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Resposta da Olivers BabyCare

Thank you for your 5 star feedback! We really appreciate you taking the time and hope to see you again soon!

Avaliado com 5 de um total de 5 estrelas

5* customer service

Bought 2 stair gates, one had an issue, customer services were excellent and assisted to resolve. Brilliant company, I would recommend. Fast delivery, well packaged.

1 de julho de 2025
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Resposta da Olivers BabyCare

Thank you Tiff! We are pleased to hear that we could resolve your gate issue quickly. Hope to see you back again soon!

Avaliado com 5 de um total de 5 estrelas

Good price quick delivery good…

Good price quick delivery good services

30 de junho de 2025
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Resposta da Olivers BabyCare

Thank you Jason! We really appreciate you taking the time to leave your 5 star review and we hope to see you back again soon!

Avaliado com 4 de um total de 5 estrelas

Website added an extra £100 delivery…

Website added an extra £100 delivery charge once making payment that wasn’t clear what was being spent. They were able to work out a delivery rate and did eventually refund me £94

30 de junho de 2025
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Resposta da Olivers BabyCare

Thank you for your feedback, and apologies for any confusion caused. The additional charge was due to the order being shipped to Ireland — as noted in our shipping conditions, the checkout provides an estimated cost, but a final quote is required per product for non-mainland UK deliveries. We're glad we were able to resolve this and refund the difference promptly.

Avaliado com 1 de um total de 5 estrelas

Cannot comment on product because was…

Cannot comment on product because was sent by FedEx who have failed to deliver it have wasted an entire morning waiting in!

29 de junho de 2025
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Resposta da Olivers BabyCare

Thank you for your feedback, and we're really sorry to hear about the delivery issues. Unfortunately, courier delays are beyond our control, but we completely understand your frustration. Please reach out to our team so we can help follow up with FedEx.

Avaliado com 5 de um total de 5 estrelas

Excellent fast efficient service

Excellent fast efficient service. Item was restocked much quicker than expected, excellent communication would highly recommend

19 de junho de 2025
Avaliação não solicitada
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Resposta da Olivers BabyCare

Thank you for your kind words! We're glad you were pleased with the speedy service and communication. We hope to see you back again soon!

Avaliado com 1 de um total de 5 estrelas

Delivery took longer than expected

Delivery took longer than expected. Stated 5-10 working days on website. Came on the 13th working day. I ordered a cot, they kept blaming yodel till I found out it hadn’t been dispatched from their warehouse in order for yodel to pick it up. Approached customer service but did nothing until the 10th day.

11 de junho de 2025
Avaliação não solicitada
logotipo da Olivers BabyCare

Resposta da Olivers BabyCare

Thank you for your feedback, and we're genuinely sorry to hear about your experience. We understand how important timely delivery is, especially for essential items like a cot.

While Yodel handles the final stage of delivery and is outside of our direct control, we acknowledge that the delay in dispatch from our warehouse contributed to the extended wait time. This should not have happened, and we sincerely apologise for the inconvenience caused.

We're also sorry that your initial experience with our customer service did not meet expectations. Your comments have been shared with the relevant teams so we can improve our processes and communication moving forward.

Thank you again for bringing this to our attention.

Avaliado com 5 de um total de 5 estrelas

Great gate that fits non-standard door…

Great gate that fits non-standard door frame sizes good quality gate opens in both directions good quality locking system A+++

31 de maio de 2025
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Resposta da Olivers BabyCare

Thank you Marta, we really do appreciate you taking the time to leave such lovely feedback! See you again soon!

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