Pay Per Week Avaliações 

699
•
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Had an attic carpet fitted, it’s a massive room and needed a full sized carped with another piece added to accommodate the stairs, they did it amazingly… My second order the kingsize ottoman b... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had a consultation with Billy today who was absolutely brilliant. He explained the process and time scale for the fitters to be in contact. He was just so polite and kind. I will come back to... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Am given this a two star as when I had the agent round he was so helpful and even showed me the catalogue. But the order I have still hasn't arrived even though I made a payment nearly a month ago.... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Having purchased and had no issue first time around thought I'd purchase again. Well service second time alot different. The wrong door rod had been ordersd so they've fitted it but its not flush as... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Carpetes
  2. também em
  3. Fornecedor de Armários Embutidos
  4. Loja de Móveis para Quartos

Escrito pela empresa

Pay Per Week is open for business with home appointments, deliveries and fitting services available. Our agents follow government guidelines carefully and will social distance when visiting your home. You can read our guidelines here about safe home deliveries. Your health and safety is our main concern. Alternatively, email info@payperweek.co.uk. We aim to reply to all enquiries within 48 hours.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

699 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 85% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(699)

109 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Fantastic company with great agent.

My local agent Rupert is an absolute gem.
Always friendly, informative and straight to the point.
He's always happy to accommodate and give advice on what's best.
He always posts on social media updates of any new products and the work done which is always handy.
I've used this agent and this company for many many years now and honestly wouldn't go anywhere else.
I highly recommend.

10 de setembro de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello Charlotte, thank you so much for the great review! I will pass this fantastic feedback on to Rupert and the management team, we really appreciate your kind words and custom. Thanks again, Rebecca @ Pay Per Week

Avaliado com 1 de um total de 5 estrelas

Shocking experience.

Shocking experience.
I ordered carpet and vinyl for my kitchen, and it was a disaster from start to finish. First, they gave me twice the amount of vinyl I needed but didn’t even fit it properly—leaving a gap of around 10 inches by my door. Then they supplied a cheaper carpet than the one I ordered.

I was sold a thick carpet with a strong backing, but what arrived was a flimsy version with a thin white backing, nowhere near the quality promised. When I complained, I was told this was simply the “new backing.” However, even the fitters (who were standing in the room with me when I called) admitted it was a completely different, lower-quality carpet.

The company took no responsibility whatsoever. I was constantly passed around—sales, head office, delivery—each giving excuses and blaming someone else. No solution, just endless buck-passing. Very unprofessional across all departments, who seemed more interested in avoiding responsibility than helping their customer.

I paid £900 for carpet and vinyl I could have bought elsewhere for £400. I feel completely scammed.
Contacted them again in June 2025, and they was still doing the same. Still waiting for my call back, yet I never miss my payments.

8 de setembro de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello, I am sorry to hear you had this experience. Unfortunately I am not able to locate an account with the name on Trustpilot to be look in to this further. I have sent you a request for more information, but in the meantime if you would like to reach out to me at rebeccagreen@payperweek.co.uk, or on 07762223363, I will be more than happy to look in to this for you. Kind regards, Rebecca @ Pay Per Week.

Avaliado com 5 de um total de 5 estrelas

Karl came to measure up today

Karl came to measure up today, spoke to him about what i was looking for and he was able to assist. Placed my order and carnt wait to have my carpets fit:) thanks Karl

2 de setembro de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello Leon, thank you so much for the great review! I will pass your feedback on to Karl and his management. We're so glad your happy with the service we have provided! Thanks, Rebecca @ Pay Per Week

Avaliado com 5 de um total de 5 estrelas

Had our kitchen measured today by Karl…

Had our kitchen measured today by Karl and we was very impressed. Came with a range of vinyls to choose from and went through everything making sure nothing was missed. Now the wait for our kitchen flooring to be fitted 😆🙂

1 de setembro de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello Shyanne, thank you so much for the great review, I will make sure to pass on your feedback to Karl! Kind regards, Rebecca @ PPW

Avaliado com 5 de um total de 5 estrelas

Recently had a sofa from pay per week…

Recently had a sofa from pay per week area manager was great delivery guys were fantastic

5 de agosto de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello Sarah, thank you so much for the 5* review, we really appreciate it! I will pass your feedback on to the agent and the delivery drivers. Kind Regards, Rebecca @ Pay Per Week

Avaliado com 5 de um total de 5 estrelas

Excellent service lovely people to…

Excellent service lovely people to deal with i totally recommend this company I've had flooring and a new bed from them it's a thumbs up from me

5 de agosto de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello Diane, thank you so much for the review! We are so pleased to hear you are happy with your flooring and bed, and the services we offer. Kind regards, Rebecca @ PPW

Avaliado com 5 de um total de 5 estrelas

This is my second time using pay per…

This is my second time using pay per week, absolutely fantastic service from start to finish. I would highly recommend them

17 de julho de 2025
Avaliação não solicitada
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Resposta da Pay Per Week

Hello Michelle, thank you so much for the great review! If you do recommend someone you will both receive a £10 Love 2 Shop voucher too. Kind regards, Rebecca @ Pay Per Week.

Avaliado com 5 de um total de 5 estrelas

Honestly a working family can…

Honestly a working family can struggle with expensive items like carpet sofas and so on this company helps with that i haven't spoken to a person that is ignorant to our situation they are kind people just trying to help excellent

28 de agosto de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello Scott, thank you for your kind words and the fantastic review. We're really happy to hear your pleased with your product and the service. Kind regards, Rebecca @ Pay Per Week

Avaliado com 5 de um total de 5 estrelas

Fantastic service from measuring to…

Fantastic service from measuring to fitting. Will definitely be using again in the future

27 de agosto de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello Anna, thank you so much for the great review! We look forward to your future orders with us. Kind regards, Rebecca @ PPW

Avaliado com 5 de um total de 5 estrelas

wonderful staff

Staff was so helpful carpet was fitted in with in 3 week of order thank you

28 de agosto de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello, thank you so much for the 5* review, we really appreciate it! Thanks, Rebecca @ Pay Per Week

Avaliado com 5 de um total de 5 estrelas

Great experience!

Great experience!

The process was stress free and straight forward. Everything was explained clearly. The carpet we chose was fitted with no problems. Really good customer service throughout. Very happy with our purchase.

7 de julho de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello Beverly, thank you for the review! It's great to hear you are happy with the product and our service. Kind regards, Rebecca @ PPW

Avaliado com 2 de um total de 5 estrelas

The whole process was smooth until my…

The whole process was smooth until my bed was delivered the delivery drivers have ruined my carpet I sent proof to be told I’ve signed an agreement that states if they ruin anything while coming into your house it’s not there fault that must of been in very small print on purpose so a carpet that cost me over a thousand pound is ruined .

1 de agosto de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello Janine, it is outlined in our terns and conditions that the delivery drivers are not liable for any accidental damage to any flooring, paintwork etc. If you do wish to discuss this further, you can email me at rebeccagreen@payperweek.co.uk or WhatsApp me on 07762223363. Kind regards, Rebecca @ Pay Per Week

Avaliado com 5 de um total de 5 estrelas

Brilliant Company

Brilliant service used this company a few times now efficient and friendly staff very reliable.Most of all very affordable prices.

22 de agosto de 2024
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello Tracey, thank you for the 5* review! We are so pleased to hear you are happy with the product and that you continue to place orders with us. Kind regards, Rebecca @ Pay Per Week.

Avaliado com 5 de um total de 5 estrelas

Best company ever to go with

Best company ever to go with. I have had products from carpets to sofa, beds and dining table with them

1 de maio de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello Gemma, thank you for the 5* review. We are so pleased to hear you are happy with the product and service, and that you continue your custom with us. Kind Regards, Rebecca @ PPW

Avaliado com 1 de um total de 5 estrelas

I would give this 0 stars if i could

I would give this 0 stars if i could, please don't use this company i paid a deposit of 63 pound for a sofa and the one i wanted was going to take 8to 10 weeks so i decided to change the order but i was told that my sales rep would contact me in the meantime….still after 2 weeks nothing i gave up and wanted to cancel my order and asked for my money back and was told i wouldn’t get it back.

12 de agosto de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello Melanie, I do apologise you weren't happy with the service. The Mia sofa your ordered is a built to order sofa so it can take the 8-10 weeks, we do apologise if the agent didn't make you aware of this during the appointment. We do have other sofas that we hold stock of that we offered you to change to, but this was declined. Kind regards, Rebecca @ Pay Per Week.

Avaliado com 5 de um total de 5 estrelas

Very happy with the service from Jack…

Very happy with the service from Jack he was so patient with me as I just couldn't make up mind I'm landed with my flooring it has completely changed my room can't wait to do more now

6 de agosto de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello Emma, thank you so much for the review! I will be sure to pass this feedback on to Jack and his manager, and we look forward to your future orders with us! Thanks, Rebecca @ Pay Per Week.

Avaliado com 5 de um total de 5 estrelas

Kitchen vinyl

Hi had my rooms measured yesterday (Wednesday 23rd July) for kitchen and one bedroom vinyl. The man that come to measure was called John, he was the nicest man we’ve met, so polite, very friendly and chatty and ran us through everything we needed to no about payments, dates, fitting etc etc. I will be having my new flooring fitted in August so will update my review then, but up to no I’m very happy.

23 de julho de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello Heather, thank you so much for the 5* review! So pleased to hear you are happy with the service and with John, I will be sure to pass on the feedback. Thanks, Rebecca @ PPW

Avaliado com 1 de um total de 5 estrelas

Product review

I purchased a sofa from these and I reported the damage to it as the material started the fray behind the cushions on the sofas I asked them to replace this as it's still under warranty and they said there's nothing they can do ,clearly you can see the backs of sofa material n the wood is poor material is just wearing away if I could upload pik I would

22 de julho de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello Stacey, I can see that your complaint was declined as it is clear to see that cushions were washed at the wrong temperature and have shrunk. Unfortunately as this is not a manufactural issue it is not something we can look to rectify, I would recommend looking in to your home insurance to see if it can be covered under accidental damage? If you do wish to discuss this further please email me at rebeccagreen@payperweek.co.uk. Thanks, Rebecca @ PPW

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service

Fantastic customer
service, The rep made me feel at ease and had plenty of samples. The Rep was very patient as I decided on what suited my home best

18 de julho de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello Victoria, thank you for the great review! I will pass that lovely feedback on to the agent and the management team. Kind regards, Rebecca @ PPW

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