Ordered my settee and it said delivery would be 6 to 8 weeks I had it in 4 weeks so I was very happy with this. Really good customer service, quick replies. Kept up to date with delivery. Once... Ver mais
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Grace was fantastic when ordering the sofa, nothing was too much trouble. Delivery wasn't available to my address, but that was sorted after a few minutes, and we requested delivery after the 11th Se... Ver mais
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The process was very quick and easy, my new sofa is absolutely stunning! Customer service are great and very helpful and the delivery men were also very polite! Don’t think I will go anywhere else for... Ver mais
A empresa respondeu
My furniture arrived a lot quicker than expected. The whole process from start to finish was quick and easy and pay smart kept me updated every step of the way. The delivery men were very friendly and... Ver mais
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Detalhes da empresa
Escrito pela empresa
From the trusted team at Pay Smart Carpets, we make furnishing your home simple and affordable. From sofas and beds to home essentials, shop today and enjoy flexible payment options to spread the cost effortlessly.
Informações de contato
4,7
Excelente
188 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Top class
Top class, I had an issue with M&B about faulty goods and lack of communication, Sean from PSH was on the case and had everything sorted I'm 90 minutes replacement item being sent out in a couple of days, I can't thank Sean enough M&B need to take a leaf out of PSH book on how to keep customers happy, can't thank PSH (Sean) enough, 5* service.
11 de abril de 2025
Avaliação não solicitada
Resposta da Pay Smart Home
I'm sure that Sean will be very happy to see your comments Steven. We're just glad that we had the opportunity to help you resolve your service issue swiftly with Mitchell & Brown. We hope to see you again soon.
Many times Thank to you Pay Smart Home…
Many times Thank to you Pay Smart Home 😘😘😘🥰🥰🥰💋💋💋xxx😎😎😎
31 de março de 2025
Resposta da Pay Smart Home
You are very welcome Romans! Thank you for placing another order with us, we look forward to seeing you again soon! We are so grateful for your 5-star review 💙
I absolutely love our new sofa
I absolutely love our new sofa! It’s big and comfy and was literally delivered in 2 days!! Super happy with the service I received, couldn’t fault the company!
25 de março de 2025
Avaliação não solicitada
Resposta da Pay Smart Home
Thank you for your kind review Sophie, we're so pleased that you love your new sofa. Thanks for choosing Pay Smart Home
Absolutely no fault in service delivery…
Absolutely no fault in service delivery or the sofa it is more then I expected very comfy and well worth the money
21 de março de 2025
Avaliação não solicitada
Resposta da Pay Smart Home
This is great to hear Emma, we are delighted at your comments and your 5 star review.
Thank you
Pay Smart Home
The sofa is super comfy
The sofa is super comfy, and it’s big and big enough to sit a lot of people on it! Couldn’t fault the company one bit and I was surprised with how quick the sofa got delivered! Thankyou so much, I’ll recommend this company to all my friends and family❤️
31 de março de 2025
Avaliação não solicitada
Resposta da Pay Smart Home
This is really fantastic Channa, thank you so much for taking the time to leave a review.
Pay Smart Home 💙
Sofa purchase
My experience to purchase my sofa was great so easy to order delivery they were so helpful and one staff member called michelle was very kind and keep me updated regularly, would buy again currently a paysmart carpet customer.
19 de março de 2025
Avaliação não solicitada
Resposta da Pay Smart Home
We'll be sure to pass on your comments to Michelle, thank you so much for taking the time to leave us a review and we hope you love your new sofa.
Pay Smart Home
Very fast delivery and good Quality…
Very fast delivery and good Quality products , thank yous
6 de março de 2025
Resposta da Pay Smart Home
Thank you for taking the time to leave us a 5-star review Robert.
Resposta da Pay Smart Home
Thank you for your feedback Lisa 💙
They made themselves look top notch to…
They made themselves look top notch to me, ordered and received new tv with fast delivery but unfortunately it arrived damaged,I told Sean about it and within 2days they swapped it for another one. Above & behind if u ask me. New tv works great many thanks pay smart home (sean)
5 de março de 2025
Resposta da Pay Smart Home
Hello Mr Goddard,
We really appreciate you taking the time to leave us a review of your experience. When something doesn't quite go to plan, our team do try their best to resolve it as quickly and efficiently as possible. It seems in this case we did that for you and it's pleasing to see comments such as "Above & beyond". We will pass on your feedback to Sean and the team.
Thank you once again and we really hope you enjoy your new TV.
Pay Smart Home 💙
DO NOT BUY!!
I can't really fault the customer service though they only really stepped up when I complained. Yes they were right about the missing piece to the sofa. BUT!!! Do not buy the fake leather reclining sofa, it so is not worth the price. It's cheap tat, very flimsy, really uncomfortable. On one sofa I can choose to have the lights on permanently or off permanently. If I could return it I would, it's not even fit for a bon fire.
17 de janeiro de 2025
Avaliação não solicitada
Resposta da Pay Smart Home
Dear Stephanie,
Thank you for sharing your feedback.
We regret that your reclining sofa did not meet your expectations. Our customer service team made every effort to assist you from the very beginning. Over multiple attempts, we guided you to the location of the missing centre console cushion. After these attempts, one of our team members even undertook a 100-mile round trip in their personal time to visit you at home, where the piece was indeed located as we had indicated.
We have sold many of these sofas, and the vast majority of our customers have expressed satisfaction with both the quality and functionality of the product. Nonetheless, we take every piece of feedback seriously. Your comments regarding the centre console cushion have been noted, and we have made recommendations to the manufacturer to ensure that the cushion’s storage location for transit is communicated more clearly.
The sofa on your order is clearly advertised as "Faux Leather," and while we strive to deliver both quality and clarity in our product descriptions, we understand that the final product may not always align with every customer’s expectations.
We appreciate your review, as it helps us improve both our products and our communication. If you’d like to discuss your concerns further, please don’t hesitate to reach out to our customer service team directly.
Pay Smart Home
Michelle was excellent and very helpful…
Michelle was excellent and very helpful and she was very easy to understand while helping us with our problem 😀 😊
13 de março de 2025
Avaliação não solicitada
Resposta da Pay Smart Home
Dear Mrs Etheridge,
Many thanks for your 5 star review, we're glad to hear that Michelle was able to help you with your TV.
Thanks for shopping with Pay Smart Home, we look forward to seeing you again soon. 💙
Wasn't sure which sofa to get between…
Wasn't sure which sofa to get between the avalon and the Riley, spent a couple weeks undecided. Sean was great at answering my questions and I decided to go with the Avalon. Sean made the process easy and was great to talk to. Now I just need to wait for my new sofa 🥰 and hope everything else goes just as smooth!
5 de março de 2025
Avaliação não solicitada
Resposta da Pay Smart Home
Hello Jane,
Thank you for your kind words and 5-stars. I am sure that Sean will be really pleased to hear them.
We hope you love your new sofa and we look forward to seeing you again very soon.
Pay Smart Home
Order was done so quickly and delievery…
Order was done so quickly and delievery so fast cabt wait to order agaun
28 de janeiro de 2025
Resposta da Pay Smart Home
Hello Ayse,
Thank you for taking the time to leave us a 5 star review, we really appreciate it.
We hope you love your new TV and we look forward to seeing you again very soon.
Take Care
Pay Smart Home
Resposta da Pay Smart Home
Thank you so much for taking the time to leave us a 5-star review!
Pay Smart Home
Resposta da Pay Smart Home
Thank you Richard. We hope to see you again soon.
Pay Smart Home
Love my new sofa
Love my new sofa. Amazing quality and comfort absolutely love it. I was kepted update and the delivery team were very polite and friendly thankyou very much.
27 de janeiro de 2025
Resposta da Pay Smart Home
We're so pleased you love your new sofa Laura! Thanks for leaving a fantastic review and we will pass on your comments to our delivery partner.
Pay Smart Home
No problems with delivery very friendly…
No problems with delivery very friendly and carried the tv in 😆
27 de janeiro de 2025
Resposta da Pay Smart Home
Hi Linda,
Thank you for taking the time to leave a review. We're also pleased to hear that our courier assisted you with bringing the TV into your home, we will pass this feedback on to them.
We hope you love your new TV and we look forward to seeing you again soon.
Take care
Pay Smart Home
Returned it but this still hasn't been…
Returned it but this still hasn't been communicated between finance company and they are still taking payments
23 de janeiro de 2025
Resposta da Pay Smart Home
Good morning Anne,
We are disappointed to see your review and we apologise if you feel the service you have received is not up to your expectations.
We have checked our records and can find no communications from you indicating that you have requested to return your order, nor has a return been arranged by us.
We've attempted to contact you directly without success to discuss your concerns and we respectfully request the opportunity to clarify the situation and resolve it for you.
We'd be grateful if you could respond to our contact attempts, either via telephone, text message or email. Our details are below.
Website: https://paysmarthome.com/pages/contact
Email: hello@paysmarthome.com
WhatsApp: 07576568087
Facebook Messenger: https://www.facebook.com/paysmarthome
Thank you
Pay Smart Home
Pleasure to deal with
Pleasure to deal with. Quick response. And great quality products
14 de janeiro de 2025
Avaliação não solicitada
Resposta da Pay Smart Home
Thank you for your kind review! We really appreciate it and look forward to seeing you again soon.
Pay Smart Home 💙
Love my new 3 piece recliner
Love my new 3 piece recliner, great to relax , end up dozing of most of the time I'm on it zzzzz 😆. Thank all
23 de janeiro de 2025
Avaliação não solicitada
Resposta da Pay Smart Home
Kick back and relax Andrew! Thanks for the fab review. 💙
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