My experience was great today as Dan Jackson told me everything i needed to know and also showed me around my new car. He showed me all the new gadgets in my car and asked if I had any questions after... Ver mais
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Professional service from Acorn Kia Warrington. Many thanks to Dan & Sean. Dan Jackson in particular was really impressive. He had such a friendly approach, even when I mentioned my work lease scheme... Ver mais
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⭐⭐⭐⭐⭐ Fantastic service from start to finish! Absolutely brilliant experience with Kia! Mike was incredibly friendly, helpful and accommodating throughout the entire process. He made everything s... Ver mais
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Chloe at Acorn Crewe is so lovely, she certainly knows her stuff about the cars and finance. I wasn’t planning or due to change for car for another 18 months but within a few emails I found myself ar... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária Kia
- também em
- Concessionária
- Concessionária de veículos motorizados
- Revendedora de carros usados
- Serviço de Leasing de Carros
Escrito pela empresa
More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.
Informações de contato
Cannock Road, Chase Terrace, WS7 1JS, Burntwood, Reino Unido
- 01543685656
- customercare@acorn-group.co.uk
- www.acorn-group.co.uk
4,8
Excelente
4 mil avaliações
Pede aos clientes que avaliem
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Respondeu a 100% das avaliações negativas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very helpful Charlie and Lewis made the…
Very helpful Charlie and Lewis made the purchase a pleasant experience. Very knowledgeable and helpful with no pressure sales tactics.
Very highly recommended and will purchase again from them.
31 de julho de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
Thank you, David, for your fantastic review. We are delighted to hear that you enjoyed our relaxing atmosphere and found our friendly staff so helpful. Our team is dedicated to providing excellent customer service in a pressure-free environment, ensuring a smooth and transparent car-buying experience. Your satisfaction is our top priority, and we truly appreciate your recommendation. We look forward to supporting you throughout your ownership journey with our strong commitment to aftercare. If you need anything else, please feel free to reach out. Take care and have a great day.
Spent over £80k buying a…
Spent over £80k buying a top-of-the-range EV9 - months later it's falling apart. Sold to me by Jack who said, 'any problems just whatsapp me' and he's been ignoring me for months. Parts falling off the bottom, sunroof broken, won't book me in for scratch repair despite paying insurance for it, won't acknowledge complaint, they messed up the doors, sent someone to fix it who then made it worse and burnt the carpet. AVOID AT ALL COSTS they sell great, but they treat you like S**T afterwards.
2 de agosto de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
I sincerely apologise for your experience and appreciate your feedback. At our dealership, we pride ourselves on providing reliable and quality customer service, and it seems we did not meet those standards this time. Our friendly staff are dedicated to creating a pressure-free environment and ensuring your satisfaction. I would welcome the chance to address your concerns directly. Please reach out to us at customercare@acorn-group.co.uk so we can work towards a resolution and enhance your experience with us. Thank you for bringing this to our attention.
The lady on reception was so helpful
The lady on reception was so helpful. She explained everything to me when and how.
31 de julho de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
Thank you, Derek, for your wonderful feedback. We're thrilled to hear that our receptionist provided you with such helpful service. Our friendly staff is dedicated to ensuring a smooth experience for all our customers. Your satisfaction is our priority, and we appreciate your recognition of our commitment to quality and aftercare. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to supporting you throughout your ownership journey. Take care and have a wonderful day.
Acorn Motor Group
I purchased a Kia Sorento from Acorn Group today, I was very well looked after by Holly Quigley, nothing was too much trouble and she went through all the important elements of the purchase and was very professional throughout. She also came in on her day off to do the handover personally, taking me through the functions of the vehicle and setting up bluetooth / apple car play etc. She is a credit to Acorn and I'm sure she will have a great career in the motor industry.
31 de julho de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
Thank you for your fantastic review. We're delighted to hear that Holly provided you with such excellent customer service and truly went above and beyond to ensure your experience was smooth and enjoyable. Her professionalism and dedication reflect our strong commitment to quality and customer satisfaction. We pride ourselves on creating a pressure-free environment, and it's wonderful to know you felt well looked after during your purchase. We wish you many happy journeys in your new Kia Sorento and are here to support you throughout your ownership journey with our reliable aftercare. Please don't hesitate to reach out if there's anything additional we can do for you. Take care and happy driving. Have a fantastic day.
Resposta da Acorn Motor Group
Thank you, Helen, for your fantastic feedback. We are delighted to know that our friendly staff provided you with excellent customer service in a pressure-free environment. Our team is committed to ensuring a smooth and transparent car-buying experience, and we truly value your trust. We take pride in our strong commitment to quality aftercare and supporting you throughout your ownership journey. If you have any further questions or need assistance, please feel free to reach out. Your satisfaction is our priority, and we look forward to serving you again soon. Take care and enjoy your new car. Happy driving. Have a great day.
My service done today in Crewe
My service done today in Crewe. Special thanks for Becca. She is brilliant. Highly recommended.
30 de julho de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
Thank you, Fiona, for your fantastic review. We're delighted to hear that Becca provided you with such excellent service during your visit to our Crewe location. Our friendly staff is dedicated to ensuring a smooth experience for all our customers, and it's wonderful to know we met your expectations. Your recommendation is truly appreciated, and it reinforces our commitment to quality and customer satisfaction. If you need any further assistance or support, please feel free to reach out. We're here to help you throughout your ownership journey. Take care and have a wonderful day.
The reception staff were really friendly.
The reception staff were really friendly and helpful.The car was serviced on time and quicker than the estimate.Only downside was that the cofee machine was not working as it had a notification that it needed refilling with water.There were some cans of soft drinks available though.
27 de julho de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
Thank you for your kind words, Mark. We're thrilled to hear that our friendly staff provided you with helpful service and that your car was serviced ahead of schedule. We sincerely apologise for the inconvenience caused by the coffee machine and appreciate your understanding. Your feedback is invaluable as we strive to enhance our customer experience and ensure reliability in our services. We look forward to welcoming you back for your next visit, where we aim to provide you with a seamless and enjoyable experience that reflects our commitment to quality and customer satisfaction. Take care and have a great day.
I was told the wrong information by the…
I was told the wrong information by the manufacture about my van lease and nearly sent it back but after speaking to Joey Wall at acorn he got straight to work and sorted the issue ringing me back the same day a couple hours later. Top man very happy.
29 de julho de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
Thank you, Myles, for your fantastic feedback. We're delighted to hear that you found our team both informative and helpful. Our friendly staff is dedicated to ensuring you feel supported throughout your car-buying journey. . If you have any further questions, please don't hesitate to reach out. Take care and have a fantastic day.
Looking th change my mobility car
Looking th change my mobility car, we called in at the MG garage in Crewe and spoke with a lovely guy, Louis. I explained what I was looking for. He was easy to talk with, answered all my questions, gave us honest and truthful advice, showed prices online, explained how the exchange would work and payments needed. I was interested in either a full electric or a hybrid. I didn't understand properly, just how the hybrid worked, but Louis fully explained how my driving of the car, the speeds I drive at, works the hybrid, by charging the battery at low speeds, then the petrol is used at higher speed. We took the car I had chosen for a test drive, where I tested out this and could feel the car change from battery to petrol.
On visiting the garage, I did not expect to choose a car there and then,but I did. I will be getting an MG Trophy in a beautiful blue.
Very impressed with the car and extremely impressed with Louis.
Thank you Louis.
21 de julho de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
Thank you, Julie, for your fantastic feedback! We are delighted to hear about your positive experience with Louis at our Crewe MG garage. Our friendly staff is committed to providing reliable and honest customer service, and it's wonderful to know that Louis was able to guide you through understanding the hybrid vehicle and the purchasing process. Congratulations on your choice of the stunning blue MG Trophy! We are here to support you throughout your ownership journey and ensure your satisfaction. If you have any further questions, please don't hesitate to reach out. We'e looking forward to your next visit with us to collect your new car. Take care and have a great day.
Helpful staff
Friendly, helpful and knowledgeable staff
Easy arrangements to view and test drive vehicle
29 de julho de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
Thank you, Nikki, for your fantastic review. We are delighted to hear that you found our friendly staff helpful and knowledgeable. Our team is dedicated to creating a pressure-free sales environment and ensuring a smooth car-buying experience. Your recognition of our commitment to quality customer service and aftercare means a lot to us. If you have any further questions or need assistance, please feel free to reach out. Your satisfaction is our top priority, and we are here to support you throughout your ownership journey, We're looking forward to your next visit with us. Take care and have a great day.
Just ordered replacement vehicle for Oct delivery. Alex was excellent and usual. Thank you for his patience and knowledge
Alex was excellent as usual.
24 de julho de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
Thank you, Andrew, for your wonderful feedback. We're delighted to hear that Alex provided you with the excellent service we strive for. Our friendly staff is committed to creating a pressure-free environment, ensuring a smooth and enjoyable experience for all our customers. Your satisfaction is our priority, and we truly appreciate your trust in us. Should you have any questions or need assistance, we're here to support you throughout your ownership journey. We're looking forward to your next visit with us to collect your new car. Take care and have a great day.
Acorn Specialist Car
Acorn Specialist Car
I can’t recommend these guys enough its a breath of fresh air to deal with an honest and decent car dealer.
Unfortunately ve had my fingers burnt a few times by car dealers in the past so when into this one with my eyes wide open. I purchased my dream car from them in July a Porsche 911 and was expecting the usual hard sell but this was not the case, I dealt with Alex who was I must say was amazing, as I live over 3 hours away from the dealership Alex sent detailed videos which explained everything and pointed out any imperfections. After a few calls and some negotiation we agreed a price for my trade in and all the remedials that I wanted done to the car. Alex was very fair and couldn’t have been more helpfull, when i picked the car up it was prepped extremely and looked amazing
I will definitely be going back for my next car 5 Stars to Alex and his team.
29 de julho de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
Thank you so much, Tim. We are absolutely delighted to hear about your fantastic experience with us. Alex is indeed a shining example of our commitment to excellent customer service, and we're thrilled he could help restore your faith in the motor trade. Our team is dedicated to providing a pressure-free and transparent car-buying experience, and it's wonderful to know you felt supported throughout your journey. We truly appreciate your trust in us and look forward to assisting you again in the future. If you have any further questions, please don't hesitate to contact us. Enjoy your new car. Take care and happy driving. Have a great day.
Took my son to collect his new car from…
Took my son to collect his new car from Kia Warrington Dan Jackson dealt with my son s car as my son is Asperger’s Dan didn’t rush him took his time showing him all the controls answered all his questions then repeated everything again as my son was anxious Dan went above and beyond to reassure my son and we left very happy customers well don kia warrington
20 de julho de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
Thank you, Lynne, for your wonderful feedback .We are thrilled to hear that Dan provided such excellent customer service and created a pressure-free environment for your son. Our friendly staff is dedicated to ensuring a smooth and transparent car-buying experience, and it's heartening to know that Dan took the time to reassure your son and address all his questions. Your trust in us means a lot, and we are committed to supporting you both throughout your ownership journey. Enjoy your new car, and remember that we are here for any aftercare you may need. Take care and have a wonderful day.
Wow what a service
Wow what a service, Callum couldn’t have been more helpful, very knowledgeable, Professional and advised us on a few things, Transaction so far is all going smoothly and looking forward to picking up our new car next week. My current car was also in for its annual service and again all good from the service team too, highly recommend Kia Burntwood
28 de julho de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
Thank you, Michelle, for your fantastic feedback. We're delighted to hear that Callum provided you with such knowledgeable and friendly service. Our team is committed to creating a pressure-free car-buying experience, and it's wonderful to know that your annual service went smoothly as well. We truly appreciate your recommendation of Kia Burntwood and look forward to welcoming you back next week to collect your new car. Your satisfaction is our priority, and we're here to support you throughout your ownership journey with reliable aftercare and quality service. Take care and have a great day.
Brilliant experience from start to…
Brilliant experience from start to finish, highly recommend this company.
28 de julho de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
Thank you, Huw, for your fantastic feedback. We're delighted to hear that you enjoyed a brilliant experience with our friendly staff. Our commitment to providing excellent customer service ensures a smooth and pressure-free car-buying journey. Your satisfaction is our top priority, and we truly appreciate your recommendation. Should you need any assistance in the future, please feel free to reach out. We're here to support you throughout your entire ownership journey with reliable aftercare. Take care and enjoy your new car. Happy driving. Have a great day.
Great sales service
Great sales service provided by Jack at Acorn Kia St.Helens. Jack showed real professionalism & made the whole sales process comfortable for me whilst purchasing a new car. Overall very happy with how it went & would recommend to others. Thanks
26 de julho de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
Thank you, Darren, for your fantastic feedback. We're delighted to hear that Jack provided you with excellent customer service and created a pressure-free environment during your car-buying experience. Our team is committed to delivering a smooth and transparent process, and it's wonderful to know we met your expectations. Your recommendation means a lot to us, and we look forward to supporting you throughout your ownership journey with our reliable aftercare. If you have any questions or need assistance in the future, please don't hesitate to reach out. Take care and enjoy your new car. Happy driving . Have a great day.
My my and I was welcomed by a lovely…
My wife and I was welcomed by a lovely lady on Reception, Saturday 25th July 2926. I can’t remember her name but she made us feel so welcome. She was extremely helpful. She introduced us to Chloe Caldwell, she was amazing. Very professional and understanding of my needs on the Motability scheme. I am so pleased I decided to choose Acorn MG. The customer service is excellent. Chloe has planned everything and is a credit to you. Thank you, John Flanagan.
25 de julho de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
Thank you, John, for your fantastic feedback. We are delighted to hear that you and your wife felt so welcomed by our friendly staff. Chloe Caldwell, in particular, exemplifies our commitment to excellent customer service and is dedicated to providing a smooth and pressure-free experience. It's wonderful to know she could assist you with your needs on the Motability scheme. We truly appreciate your trust in Acorn MG and are here to support you throughout your ownership journey. Your satisfaction is our top priority. If you have any further questions, please don't hesitate to reach out .We're looking forward to your next visit with us to collect your new car. Take care and have a wonderful day.
Great customer service
Great customer service. Prompt and effective. No issues. Would recommend highly.
23 de julho de 2026
Resposta da Acorn Motor Group
Thank you, for your fantastic feedback. We're delighted to hear that the team provided you with excellent customer service and created a pressure-free environment during your car-buying experience. Our team is committed to delivering a smooth and transparent process, and it's wonderful to know we met your expectations. Your recommendation means a lot to us, and we look forward to supporting you throughout your ownership journey with our reliable aftercare. If you have any questions or need assistance in the future, please don't hesitate to reach out. Take care and enjoy your new car. Happy driving . Have a great day.
Very helpfull staff with any issues i…
Very helpfull staff with any issues i might of had. Very accomodating to my specific needs every time ive been into KIA Acorn . St.helens. dealership. 10 out of 10 5 stars from me.
24 de julho de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
Thank you, Paul, for your fantastic feedback. We're delighted to hear that our friendly staff were able to accommodate your needs and provide you with excellent customer service. Your satisfaction is our top priority, and it's wonderful to know we could create a pressure-free experience for you at KIA Acorn in St. Helens. We truly value your trust in us and are committed to supporting you throughout your ownership journey with reliable aftercare. If you ever need anything, please don't hesitate to reach out, Take care and have a great day.
★☆☆☆☆ (1 Star)
★☆☆☆☆ (1 Star)
I am extremely disappointed with the after-sales service provided by Acorn Kia Burnwood.
On 21 April 2026, we purchased a second-hand BMW X1 Hybrid from Acorn Kia. We travelled from Worthing to collect the vehicle. The purchase itself was straightforward, and we dealt with Mr Peter, who completed the sale quickly. The car was sold with a 12-month warranty, giving us confidence that any unexpected issues would be dealt with professionally.
Unfortunately, as soon as we arrived home and attempted to charge the vehicle for the first time, we discovered that the charging port flap would not open, making it impossible to charge the hybrid battery.
Following advice from our local garage, we contacted Acorn Kia immediately. They agreed that, as the vehicle was under warranty, the repair should be carried out by a BMW dealership and confirmed that they would cover the cost.
The vehicle was booked into BMW, where they carried out a full diagnostic inspection before replacing the faulty charging port mechanism. The repair was completed on 24 April 2026, and the total invoice came to £361.79, which we had to pay ourselves upfront based on Acorn Kia’s agreement that we would be reimbursed. All authorisations and agreements were made by telephone and confirmed by email.
Since then, the customer service has been unacceptable.
Despite countless emails and phone calls over the last three months, we have still not received the £361.79 we are owed. Every time we contact Acorn Kia, nobody seems to know about our case. Messages are ignored, Mr Peter does not return calls, and we are repeatedly asked to explain the situation from the beginning.
I eventually managed to speak with the Sales Manager, James, who acknowledged the issue and assured me that Acorn Kia would reimburse us directly without further delay because the warranty company was taking too long to process the claim.
Today, 24 July 2026, we are still waiting for our refund.
This is not simply about £361.79. It is about a dealership failing to honour its commitments, providing poor communication, and leaving a customer out of pocket for months despite repeated promises that payment would be made.
The vehicle itself is excellent, but the after-sales service has been one of the worst experiences I have had. A warranty has little value if a dealer refuses to follow through when a genuine claim arises.
As Acorn Kia has failed to resolve this matter despite numerous opportunities, we have now lost confidence that they intend to honour their agreement. We will therefore be pursuing legal action to recover the outstanding £361.79, together with any additional costs we are entitled to claim.
Based on our experience, I cannot recommend this dealership. Selling a vehicle is easy; standing by your promises afterwards is what defines good customer service, and unfortunately Acorn Kia has failed to do so.
21 de abril de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
Dear Melanja, I sincerely apologise for the frustration you've experienced with our after-sales service. Your feedback is invaluable, and I assure you that we are committed to resolving this issue promptly. I understand how crucial it is to honour our commitments, especially regarding warranty reimbursements. I will personally take ownership of your case and ensure it is escalated and addressed without further delay. Thank you for your patience, and please feel free to reach out directly at customercare@acorn-group.co.uk if you need further assistance. We value your trust and are dedicated to providing you with the quality support you deserve.
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