My experience was great today as Dan Jackson told me everything i needed to know and also showed me around my new car. He showed me all the new gadgets in my car and asked if I had any questions after... Ver mais
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Professional service from Acorn Kia Warrington. Many thanks to Dan & Sean. Dan Jackson in particular was really impressive. He had such a friendly approach, even when I mentioned my work lease scheme... Ver mais
A empresa respondeu
⭐⭐⭐⭐⭐ Fantastic service from start to finish! Absolutely brilliant experience with Kia! Mike was incredibly friendly, helpful and accommodating throughout the entire process. He made everything s... Ver mais
A empresa respondeu
What a fantastic experience dealing with both Vicki in sales and Susi & Kate in the after sals department. Nothing was too much trouble we highly recommend this garage ⭐️⭐️⭐️⭐️⭐️
Detalhes da empresa
- Concessionária Kia
- também em
- Concessionária
- Concessionária de veículos motorizados
- Revendedora de carros usados
- Serviço de Leasing de Carros
Escrito pela empresa
More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.
Informações de contato
Cannock Road, Chase Terrace, WS7 1JS, Burntwood, Reino Unido
- 01543685656
- customercare@acorn-group.co.uk
- www.acorn-group.co.uk
4,8
Excelente
4 mil avaliações
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Great customer service
Great customer service. Prompt and effective. No issues. Would recommend highly.
23 de julho de 2026
Resposta da Acorn Motor Group
Thank you, for your fantastic feedback. We're delighted to hear that the team provided you with excellent customer service and created a pressure-free environment during your car-buying experience. Our team is committed to delivering a smooth and transparent process, and it's wonderful to know we met your expectations. Your recommendation means a lot to us, and we look forward to supporting you throughout your ownership journey with our reliable aftercare. If you have any questions or need assistance in the future, please don't hesitate to reach out. Take care and enjoy your new car. Happy driving . Have a great day.
Very helpfull staff with any issues i…
Very helpfull staff with any issues i might of had. Very accomodating to my specific needs every time ive been into KIA Acorn . St.helens. dealership. 10 out of 10 5 stars from me.
24 de julho de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
Thank you, Paul, for your fantastic feedback. We're delighted to hear that our friendly staff were able to accommodate your needs and provide you with excellent customer service. Your satisfaction is our top priority, and it's wonderful to know we could create a pressure-free experience for you at KIA Acorn in St. Helens. We truly value your trust in us and are committed to supporting you throughout your ownership journey with reliable aftercare. If you ever need anything, please don't hesitate to reach out, Take care and have a great day.
★☆☆☆☆ (1 Star)
★☆☆☆☆ (1 Star)
I am extremely disappointed with the after-sales service provided by Acorn Kia Burnwood.
On 21 April 2026, we purchased a second-hand BMW X1 Hybrid from Acorn Kia. We travelled from Worthing to collect the vehicle. The purchase itself was straightforward, and we dealt with Mr Peter, who completed the sale quickly. The car was sold with a 12-month warranty, giving us confidence that any unexpected issues would be dealt with professionally.
Unfortunately, as soon as we arrived home and attempted to charge the vehicle for the first time, we discovered that the charging port flap would not open, making it impossible to charge the hybrid battery.
Following advice from our local garage, we contacted Acorn Kia immediately. They agreed that, as the vehicle was under warranty, the repair should be carried out by a BMW dealership and confirmed that they would cover the cost.
The vehicle was booked into BMW, where they carried out a full diagnostic inspection before replacing the faulty charging port mechanism. The repair was completed on 24 April 2026, and the total invoice came to £361.79, which we had to pay ourselves upfront based on Acorn Kia’s agreement that we would be reimbursed. All authorisations and agreements were made by telephone and confirmed by email.
Since then, the customer service has been unacceptable.
Despite countless emails and phone calls over the last three months, we have still not received the £361.79 we are owed. Every time we contact Acorn Kia, nobody seems to know about our case. Messages are ignored, Mr Peter does not return calls, and we are repeatedly asked to explain the situation from the beginning.
I eventually managed to speak with the Sales Manager, James, who acknowledged the issue and assured me that Acorn Kia would reimburse us directly without further delay because the warranty company was taking too long to process the claim.
Today, 24 July 2026, we are still waiting for our refund.
This is not simply about £361.79. It is about a dealership failing to honour its commitments, providing poor communication, and leaving a customer out of pocket for months despite repeated promises that payment would be made.
The vehicle itself is excellent, but the after-sales service has been one of the worst experiences I have had. A warranty has little value if a dealer refuses to follow through when a genuine claim arises.
As Acorn Kia has failed to resolve this matter despite numerous opportunities, we have now lost confidence that they intend to honour their agreement. We will therefore be pursuing legal action to recover the outstanding £361.79, together with any additional costs we are entitled to claim.
Based on our experience, I cannot recommend this dealership. Selling a vehicle is easy; standing by your promises afterwards is what defines good customer service, and unfortunately Acorn Kia has failed to do so.
21 de abril de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
Dear Melanja, I sincerely apologise for the frustration you've experienced with our after-sales service. Your feedback is invaluable, and I assure you that we are committed to resolving this issue promptly. I understand how crucial it is to honour our commitments, especially regarding warranty reimbursements. I will personally take ownership of your case and ensure it is escalated and addressed without further delay. Thank you for your patience, and please feel free to reach out directly at customercare@acorn-group.co.uk if you need further assistance. We value your trust and are dedicated to providing you with the quality support you deserve.
Danielle was amazing she got me booked…
Danielle was amazing she got me booked in quickly and was super helpful. Shaun was great he always does a great job.
21 de julho de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
Thank you, Josh, for your fantastic feedback. We're delighted to hear that Danielle and Shaun provided you with such excellent service. Our friendly staff is dedicated to creating a pressure-free environment and ensuring a smooth experience. Your satisfaction is our top priority, and we truly appreciate your trust in us. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to support you throughout your ownership journey with our strong commitment to aftercare. Take care and have a great day.
Polite and friendly service
Polite and friendly service. Knowledgeable advice.
Pleased with the vehicle purchased.
7 de julho de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
Thank you, Mick and Alison, for your wonderful review. We are thrilled to know that our friendly and knowledgeable staff made your car-buying experience smooth and pressure-free. Your satisfaction is our priority, and we are dedicated to providing reliable aftercare throughout your ownership journey. If you have any questions or need assistance, please don't hesitate to reach out. and know that we are here to support you every step of the way. Take care and enjoy your new car. Happy driving. Have a great day.
Great service with a smile the same as…
Great service with a smile the same as always in the last four years
17 de julho de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
Thank you, Max, for your wonderful feedback. We're thrilled to hear that you've consistently enjoyed our service over the past four years. Our friendly staff are dedicated to providing a reliable and pressure-free experience, and your satisfaction is our top priority. We appreciate your trust in us and look forward to supporting you throughout your ownership journey. If there's anything more we can do for you, please don't hesitate to reach out. Have a great day.
Josh the guy I spoke to was very…
Josh the guy I spoke to was very helpful and answered all questions that I had for him, made us feel very welcome, would definitely recommend
19 de julho de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
Thank you, Grant, for your wonderful feedback. We're thrilled to hear that Josh provided you with helpful and friendly service. Our team is dedicated to ensuring a pressure-free and enjoyable experience for all our customers. Your recommendation means a lot to us, and we look forward to supporting you throughout your ownership journey. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your trust in us. Enjoy your new car.
Why Kia?
As a driver of company vehicles for many years with many reputable brands to choose from choosing my own vehicle was new territory for me.
My decision to purchase my Kia was based mainly on my customer service experience led by your employee Katie Hayes.
I did not experience any of the usual sales pressure and Katie was extremely knowledgeable and clearly an ambassador of brand Kia which helped me make an informed decision on why to choose Kia.
I sincerely hope the navigation of my Kia over the next few years is as smooth as my customer experience.
9 de julho de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
Thank you for your wonderful feedback, Julia. We're thrilled to hear that your experience with Katie was so positive and that you felt no sales pressure. Our team are dedicated to providing excellent customer service and ensuring our customers make informed decisions. We are committed to supporting you throughout your ownership journey and hope your Kia brings you joy for years to come. If you have any questions or need assistance, please don't hesitate to reach out. Enjoy your new vehicle.
Mike O'Crowley was an absolute…
Mike O'Crowley was an absolute professional and answered all my oddball questions and was extremely helpful and courteous. When for reasons beyond my control we were unable to make a purchase he remained attentive and courteous. I would have no hesitation recommending Mike and Acorn based on my personal experience.
15 de julho de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
Thank you, Kevin, for your wonderful feedback! We're thrilled to hear that Mike provided you with such excellent customer service and was able to address all your questions with professionalism and courtesy. At Acorn, we pride ourselves on our knowledgeable and friendly staff, ensuring a pressure-free experience for our customers. Your recommendation means a lot to us, and we look forward to supporting you in the future, whether it's for aftercare or any other needs. We appreciate your trust in us and are here to help whenever you're ready! Take car and have a great day.
Excellent customer service amazing…
Excellent customer service amazing experience thanku so much for all the help
17 de julho de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
Thank you, Daisy, for your wonderful feedback. We're thrilled to hear that you had an excellent experience with our friendly staff. Our commitment to providing reliable customer service and a pressure-free environment is at the heart of what we do. It's great to know that our team was able to help you effectively. We truly value your satisfaction and look forward to supporting you throughout your ownership journey. If you need anything else, please don't hesitate to reach out. Take care and happy driving, Have a wonderful day.
Great service from start to finish
Great service from start to finish. Very happy
16 de julho de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
Thank you, David, for your fantastic feedback. We are delighted to hear that you enjoyed a smooth and pressure-free experience with our friendly staff. Our team is committed to providing reliable and trustworthy service, ensuring your satisfaction from start to finish. We truly appreciate your recognition of our dedication to quality and aftercare. If you need any further assistance, please feel free to reach out. We look forward to supporting you throughout your ownership journey. Take care and happy driving. Have a great day.
What a pleasant team
After having a bad experience elsewhere I have to say that everything and everyone involved with the purchase of my car was second to none. Thank you Dean for your understanding and professionalism and for your prompt communications throughout.
A very friendly team, making my purchase easy and pleasant
15 de julho de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
Thank you, Ruth, for your fantastic feedback. We are delighted to hear that your experience with us was so positive, especially after a challenging situation elsewhere. Dean and our friendly team are dedicated to providing excellent customer service in a pressure-free environment, and it’s wonderful to know we made your car purchase smooth and enjoyable. Your satisfaction is our top priority, and we truly appreciate your kind words about our professionalism and communication. If you ever need assistance in the future, please don’t hesitate to reach out. Take care and enjoy your new car.Happy driving. Have a great day.
New Vehicle ordered
When we arrived at the Kia showroom we spoke with Andy Hutchinson, who was very knowledgeable about our needs as I was a looking for my next Mobility car, Andy took us through our option and explaining the new regulations, which helped a lot.
12 de julho de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
Thank you, Nigel, for your wonderful review. We're thrilled to hear that Andy was able to assist you with your mobility car needs and provide clarity on the new regulations. Our team is dedicated to delivering excellent customer service in a pressure-free environment, ensuring you feel valued and supported throughout your journey. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to seeing you again soon.
Helpful friendly service
Chris was helpful without being pushy and I got the car I wanted in what was probably the best experience I have had when purchasing a car over the last 20 years
11 de julho de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
Thank you, Janine, for your wonderful feedback! We're thrilled to hear that Chris provided you with a helpful and pressure-free experience. Our team is dedicated to ensuring a smooth and transparent car-buying journey, and it's great to know we met your expectations. Your satisfaction is our priority, and we appreciate your trust in us. If you need any assistance in the future, please don't hesitate to reach out. Enjoy your new car.
I can’t recommend Acorn Group Kia in…
I can’t recommend Acorn Group Kia in Crewe highly enough.
From the moment I walked through the door, everyone was welcoming, friendly and genuinely helpful. After visiting several other, more local Kia dealerships, the difference in customer service was immediately obvious.
A huge thank you to Alex Cooper, who helped me purchase my new car. He was incredibly knowledgeable, approachable and patient throughout the whole process. I had a lot of questions, but nothing ever felt like too much trouble. He answered everything thoroughly and honestly, and I never felt under any pressure to make a decision. It was such a relaxed, enjoyable experience.
At some of the other dealerships I’d visited, I didn’t always feel like I was being taken seriously. At Crewe, it was the complete opposite – you’re looked after from the moment you arrive, and the whole team makes you feel valued.
I also arrived quite late in the day, close to closing time, but despite that, everyone still went out of their way to help as much as they could. I never once felt rushed.
The level of service has been so good that I’m more than happy to drive a little further for future servicing because I know my car will be in good hands.
Thank you again to Alex and the whole team for making what can often be a stressful experience such an enjoyable one. I wouldn’t hesitate to recommend Acorn Group Kia Crewe to anyone looking for fantastic customer service. 👍🏼
12 de julho de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
Thank you so much for your wonderful feedback, Claire. We are delighted to hear about your positive experience with Alex and our friendly team at Acorn Group Kia in Crewe. Our commitment to providing excellent customer service in a pressure-free environment is fundamental to our approach, and it's fantastic to know you felt valued and supported throughout your car-buying journey. We truly appreciate your trust in us and are thrilled that you plan to return for future servicing. Thank you for recommending us to others, and we look forward to assisting you again soon! Enjoy your new car.
Friendly from start to finish
Friendly from start to finish, all concerns answered and always kept me fully informed. Best of all I know Dan is always on hand for any advice or problems I may have in the future.
13 de julho de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
Thank you, Antony, for your wonderful review. We're thrilled to hear that you felt supported and informed throughout your experience with us. Our friendly staff, especially Dan, are always here to provide reliable advice and assistance whenever you need it. Your satisfaction is our top priority, and we strive to create a pressure-free environment for all our customers. We appreciate your trust in us and look forward to supporting you throughout your ownership journey. If you have any questions in the future, don't hesitate to reach out! Hope you have a great day.
Lovely friendly staff
Lovely friendly staff, not in your face but they to help if needed. No pressure just such a relaxed atmosphere.
4 de julho de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
Thank you, Mark, for your wonderful feedback. We're thrilled to hear that you enjoyed our friendly and relaxed atmosphere. Our team is dedicated to providing excellent customer service without any pressure, ensuring a smooth and trustworthy experience. We truly value your satisfaction and are here to support you throughout your ownership journey. If you need any assistance in the future, please don't hesitate to reach out. We appreciate your kind words and look forward to welcoming you back. Enjoy your new car.
We booked the car in to fix a potential steering fault
We booked the car in to fix a potential steering issue on our Sportage. We booked in as early as possible, we weren't too bothered as the steering seemed to be working fine. Staff were friendly and helpful when we arrived.
Took all day to perform an update to software to fix a steering fault thrown up by the app even though the steering seemd to work fine but never mind the problem has gone away.
Its just a pity that nobody could explain exactly what is the difference between the settings Auto and HEV on our plug in hybrid Sportage
7 de julho de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
Hi Mazo, thank you for sharing your experience with us. We're delighted to hear that our friendly staff were able to assist you during your visit. We appreciate your patience as we resolved the steering issue with a software update. Your satisfaction is our priority, and we are committed to providing reliable aftercare and support throughout your ownership journey. If you have any further questions or need assistance, please feel free to reach out to us. Take care and have a great day.
I had a positive result with the Acorn…
I had a positive result with the Acorn Motor Group. Josh was very knowledgeable and efficient. I have now reserved a new Kia EV3 and I look forward to collecting it.
Beverly Beavon
8 de julho de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
Thank you, Beverly, for your fantastic review. We are delighted to hear that Josh provided you with knowledgeable and efficient service. Congratulations on reserving your new Kia EV3; we are excited for you to collect it soon. Our team is committed to delivering a smooth and transparent car-buying experience, and your satisfaction is our top priority. If you have any questions or need assistance at any stage, please feel free to reach out. We're looking forward to your next visit with us. Take care and have a wonderful day.
The friendly staff
The people are so attentiv they are very friendly and the work was quick and car returned asap thanks for taking care of the car for me
7 de junho de 2026
Avaliação não solicitada
Resposta da Acorn Motor Group
Thank you, Ian, for your fantastic review. We're delighted to hear that our friendly staff provided you with quick and attentive service. Your satisfaction is our top priority, and it's wonderful to know we could take care of your car efficiently. We truly value your trust and are committed to supporting you throughout your ownership journey. If you need anything else or have any questions, please don't hesitate to reach out. Take care and have a great day.
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