Easipay Carpets Ltd Avaliações 

3.866
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Fantastic, had Living room, Hallway and Bedroom done, me thinking it would be an all day job was done in 2 and half hours and had a cracking laugh with the fitters, Highly recommend! Cheers!

Avaliado com 5 de um total de 5 estrelas

Amazing from start to finish. Rep was informative and helpful and professional. Explained the turn around times costings from the off so no hidden charges. I was contacted within a week to arrange fit... Ver mais

Avaliado com 5 de um total de 5 estrelas

I am extremely happy with my flooring, such a great company. The whole process from start to finish was made easy for me as someone who struggles with anxiety. My fitter, mani was amazing, respectf... Ver mais

Avaliado com 1 de um total de 5 estrelas

Hands down the worst experience I’ve ever had with a company. They have failed to show up for my fitting four times, and on one occasion they even provided me with the wrong fitting date. Eac... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Pisos
  2. também em
  3. Fornecedor de pisos de madeira e laminados
  4. Loja de Carpetes

Escrito pela empresa

We are a Yorkshire based company that pride ourselves in providing our customers with products of the finest quality and an excellent personal service.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 86% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(3.866)

573 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

The guys were polite

The guys were polite, and even though I had not cleared my living room because I forgot they would come in and help me move all the things out of the living room. They were only there for 30 minutes. And thought they were extremely professional.

6 de outubro de 2026
Avaliado com 5 de um total de 5 estrelas

Lovely and friendly people

Lovely and friendly people. They cared for our property and gave us exactly what we wanted. Our new laminate and carpet looks amazing. Couldn’t recommend this company enough.

Thank you for all your time and patience with us, Easipay.

8 de outubro de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Really happy about the quality of work…

Really happy about the quality of work however the fitters fees are a bit on the higher side £130 to fit a bedroom and hallway with lino while having to remove your old flooring yourself. For comparison my old flooring cost £100 to fit hallway lounge and two bedrooms. Obviously you are paying more over the ten months as you would be buying the flooring yourself and paying a fitter separately but that's what you get when you pay monthly £630 for a bedroom and hallway fitted with vinyl spread over ten months for transparency purposes. The fitter was great the quality of the work is great and im happy. But if you are truly on a budget just keep in mind you could probably be paying over the odds in the long run.

9 de outubro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing from start to finish

Amazing from start to finish. Rep was informative and helpful and professional. Explained the turn around times costings from the off so no hidden charges. I was contacted within a week to arrange fitting, fitters arrived promptly and go straight on with the job, cleaned up after themselves and were lovely and polite. Would recommend

7 de outubro de 2026
Avaliado com 5 de um total de 5 estrelas

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

I couldn’t recommend EasyPay Carpets enough! The whole process was so easy and straightforward from start to finish. The gentleman came out initially, showed me the different options available, and helped me choose what was right for me. I paid my first deposit on the date I chose, and literally the day after my first payment went out, I was able to call and book the fitting for the following week, which was brilliant.

The flooring itself is absolutely perfect and looks amazing. It’s been fitted to such a high standard and I’m really happy with the finished result. The whole experience was stress-free and exactly what I hoped for. I would definitely use EasyPay Carpets again! 😊

5 de outubro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Hands down the worst experience I’ve…

Hands down the worst experience I’ve ever had with a company.

They have failed to show up for my fitting four times, and on one occasion they even provided me with the wrong fitting date. Each time, I’m then left waiting another week for a new appointment.

The communication has been absolutely appalling. Fitters have ignored my messages and on some occasions, have told me they were on their way, only to never show up.

This is extremely unprofessional and shows a complete lack of respect for customers’ time. I would strongly advise anyone considering using this company to think twice. After the experience I’ve had, I certainly wouldn’t recommend them.
I am so happy to have cancelled and received my refund.
I am mentally exhausted

7 de outubro de 2026
Avaliação não solicitada
logotipo da Easipay Carpets Ltd

Resposta da Easipay Carpets Ltd

We’re very sorry to read about the experience described in this review and, in particular, the frustration and distress it appears to have caused.

We take concerns around appointments, communication and fitting very seriously. However, we’re currently unable to identify the customer or the order referred to from the information provided, so we’re unable to investigate or comment on the specific circumstances raised.

We would genuinely like the opportunity to look into this properly. If you were a customer of ours, please contact our customer service team directly with your name, order number or any other relevant details so that we can locate your records and investigate what happened.

We’re pleased to hear that your refund has been received, but we’re sorry that your experience left you feeling this way. We would welcome the opportunity to understand what went wrong and address any issues identified.

Avaliado com 5 de um total de 5 estrelas

Absolutely over the moon with my new..

Absolutely over the moon with my new laminate flooring! The whole process was so easy from start to finish, and I’m honestly so happy with how it looks. The fitting was done brilliantly and the finish is perfect. My living room feels like a completely different room now! Would definitely recommend!

6 de outubro de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

My kitchen door was broken in two…

My kitchen door was broken in two places at the bottom . I understand they dont take the rubbish but it would have been helpful if they had baged all the rubbish. I am a elderly guy with dusabilities . So no service not good

5 de outubro de 2026
Avaliação não solicitada
logotipo da Easipay Carpets Ltd

Resposta da Easipay Carpets Ltd

We're sorry to hear you're unhappy with your experience and appreciate you bringing your concerns to our attention.

We've previously requested further information to help us identify your booking and investigate the issues you've raised, but unfortunately, we haven't yet received a response. We also note that your review references Norwich, which is outside our usual service area, so we'd like to establish whether this review relates to a service provided by our company.

If you could please get in touch with your booking details, we'd be happy to look into this further and clarify the situation.

Avaliado com 5 de um total de 5 estrelas

I had a few issues with money and…

I had a few issues with money and moving and they were absolutely fantastic putting things on hold or changing my appointments when I needed. The carpet fitter was amazing and so lovely. I’m 10000% using these again! Recommend to everybody I know.

5 de outubro de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Second time using this company

Second time using this company. Needed more carpet this time so obviously more expensive. Still shocked at the fitting cost!
They also set up our payments to weekly rather than the monthly agreed scheduled. Luckily I noticed just in time.
Fitters didn’t do a great job. Bare wood showing on stairs and carpet much more bumpy than the previous job.
Probably shop around in the future.

2 de outubro de 2026
Avaliação não solicitada

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