Edit - in the process of now liasing with Progress who want the microwave back for inspection...the emails from progress sadly only arrived after my review was published below. I can not say if they... Ver mais
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Veja o que dizem as avaliações
The due diligence of Emily who dealt with our problem and the efficency of the progress cook shop system,clear concise and logical
Bought progress duel air fryer from Morrisons just before Christmas. It now impossible to select a programme to start ,it seems to have developed a glitch cannot use anymore . Tried all the r... Ver mais
A empresa respondeu
We purchased a Progress Dual air fryer (£50) from Morrisons on 15th November, we’ve been very pleased with it until now. We’ve not used it for about 3 days, turned it on and got an error code E3,... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Progresscookshop
Escrito pela empresa
Progress
Established in 1931 in Lancashire, Progress has 90 years of heritage, renowned for great quality products at a good price. Bringing brand new and inventive products to market, Progress is all about healthy, nutritious cooking and making family mealtimes more enjoyable. With wide ranges of coordinated products that make countertops and kitchen cupboards burst with style and functionality, Progress is a popular choice for consumers looking to update their homewares.
We know the kitchen is an important part of the home and develop Progress products with functionality and ease-of-use in mind. Whether it’s using an air fryer to cook up a Friday night fakeaway, or testing out a new healthy smoothie routine, Progress will help the whole family to enjoy tasty meals easily and quickly.
See our latest ranges for yourselves @progress_cookshop on Instagram, or via our website www.progresscookshop.com
Get in touch
Our friendly and efficient customer service team are happy to help with any queries, just head to www.progresscookshop.com and start a live chat.
Informações de contato
Victoria Street, OL9 0DD, Oldham , Reino Unido
- www.progresscookshop.com
3,2
Bom
102 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Stopped working.
Stopped working.
7 litre dual air fryer
I have only had for roughly 1 month.
I can't get side two to work at all regardless of what I try input on screen. No heat is coming through on side one even though heating element appears to be working . Very disappointing purchase from Tesco.
7 de março de 2025
Avaliação não solicitada
Resposta da Progresscookshop
Hi Jason,
Thank you for taking the time to leave a review.
We are deeply sorry to hear about your experience with your air fryer. Your feedback is incredibly important to us, and it is disheartening to know that the product did not meet your expectations. Please accept our sincerest apologies for the inconvenience you have faced.
I would like to look into this further and have requested your email address, please may you kindly provide this?
I look forward to hearing from you.
Kindest regards,
Elle-Ann
Brought 2 progress air fryers from…
Brought 2 progress air fryers from Morrisons in December 24 unfortunately both fronts have cracked and one chipped although still useable. Very disappointed
6 de dezembro de 2024
Avaliação não solicitada
Resposta da Progresscookshop
Hi Lolly,
Thank you for taking the time to leave a review.
We are sorry to hear that you have experienced this issue with your Progress air fryers purchased from Morrisons.
We understand how disappointing it is to have products not meet your expectations and would like to investigate this further.
I have requested your email address, please may you kindly provide this?
I look forward to hearing from you.
Kindest regards,
Elle-Ann
Bought two black Friday deals both stop…
Bought two black Friday deals both stop working in January
11 de janeiro de 2025
Avaliação não solicitada
Resposta da Progresscookshop
Hi Peter,
Thank you for taking the time to leave a review.
We are sincerely sorry to hear that the product you have purchased is no longer working. This is not the customer experience or the standard of quality we aim to provide.
I would like to investigate this further and have requested your email address, please may you kindly provide this?
I look forward to hearing from you.
Kindest regards,
Elle-Ann
Stopped working
Stopped working! Do not buy! 7 litre dual air fryer Faulty!
Only had since Black Friday and it started playing up after 1 month won’t let me select anything just start on one setting now it won’t even let me press start just beeps at me what a waste of money! 😔😔😔
27 de janeiro de 2025
Avaliação não solicitada
Resposta da Progresscookshop
Hi Bb,
Thank you for taking the time to leave a review.
We are truly sorry to hear about the difficulties you’ve encountered with your product. This is certainly not the experience we aim to provide for our customers, and we apologise for any frustration caused.
I would like to look into this further and have requested your email address, please may you kindly provide this?
I look forward to hearing from you.
Kindest regards,
Elle-Ann
I bought a progress airfryer just…
I bought a progress airfryer just before Christmas only used it about 4 times and it keeps stopping won't reset
7 de fevereiro de 2025
Avaliação não solicitada
Resposta da Progresscookshop
Hi Kerry,
Thank you for taking the time to leave a review.
We are truly sorry to hear that your Progress air fryer hasn't met your expectations and you are experiencing issues with it stopping and not resetting.
Your satisfaction is very important to us, and we are committed to resolving this promptly.
I would like to investigate this further and have requested your email address, please may you kindly provide this?
I look forward to hearing from you.
Kindest regards,
Elle-Ann
Bought a Progress Food Stand Mixer from…
Bought a Progress Food Stand Mixer from Curry’s.
Please be aware that attachments are NOT dishwasher safe, removing the coating.
Having made contact with Progress I was told that no replacements were available which was disappointing.
I researched the company and seen that they were established 1931 and thought I would try again.
Leah at Progress went all out to help me and sourced the attachment, which I received today. My understanding that attachments will now be available in their site.
Thank you Leah!!
7 de fevereiro de 2025
Avaliação não solicitada
Bought progress duel air fryer from…
Bought progress duel air fryer from Morrisons just before Christmas.
It now impossible to select a programme to start ,it seems to have developed a glitch cannot use anymore .
Tried all the resets etc to no avail ,
Very disappointed.
I have sent my email as suggested .
Progress have now acted upon my review to a mutual conclusion.
I feel I have been treat in a fair manner and have amended my original rating to five stars .
Thank you
14 de janeiro de 2025
Avaliação não solicitada
Resposta da Progresscookshop
Hi Noel,
Thank you for taking the time to leave a review.
We are truly sorry to hear about the difficulties you’ve faced with your Progress Dual Air Fryer. We understand how frustrating this must be, especially since your purchase was recent and right before Christmas. We sincerely apologize for any inconvenience this has caused.
At Progress, customer satisfaction is our top priority and we are committed to resolving issues as swiftly as possible.
I wish to resolve this with you and have requested your email address, please may you kindly provide this?
Kindest regards,
Elle-Ann
I bought the dual fryer from Morrisons…doesn’t work
I have received a nice email from
Progress Customer Services and they have been most helpful and are replacing the Air fryer that’s not working right away with a new one.
1 de janeiro de 2025
Avaliação não solicitada
Resposta da Progresscookshop
Hi Joy,
Thank you for taking the time to leave a review.
We are sincerely sorry to hear that you have experienced your air fryer not working on one side, and subsequently the other side not cooking as you would expect. This is certainly not the customer experience we strive for.
I wish to resolve this with you and have requested your email address, please may you kindly provide this?
I look forward to hearing from you.
Kindest regards,
Elle-Ann
dual view 7 litre airfryer… doesn't work
I bought the dual view 7 litre airfryer from morrisons in the black friday deal, used it 3 times and now one side has stopped working. But the other side not much better. Very disappointed as have thrown my old one away.
7 de janeiro de 2025
Avaliação não solicitada
Resposta da Progresscookshop
Hi Claire,
Thank you for taking the time to leave a review.
We are sincerely sorry to hear that one side of your air fryer has stopped working. We understand the inconvenience and frustration caused by this and this is certainly not the customer experience we strive for.
I wish to resolve this with you and have requested your email address, please may you kindly provide this?
I look forward to hearing from you.
Kindest regards,
Elle-Ann
Christmas gift stopped working after 2 weeks of minimal use…
I was given a Progress Airfryer for Christmas. I’ve only used it a few times in the last couple of weeks. After using it yesterday, the Airfryer stopped working and is showing an error of E3 and nothing will work!
5 de janeiro de 2025
Avaliação não solicitada
Resposta da Progresscookshop
Hi Jane,
Thank you for taking the time to leave a review and sharing your recent experience with us.
We sincerely apologize for the inconvenience caused by your Progress Air Fryer showing an error code and ceasing to function.
We understand how frustrating this situation must be, especially considering that you have only used it a few times since receiving it as a Christmas gift.
I wish to resolve this with you and have requested your email address, please may you kindly provide this?
I look forward to hearing from you.
Kindest regards,
Elle-Ann
Doesn't cook things under the surface. Great for food poisoning...
I bought a Progress Air Fryer (dual compartment) in November. I purchased it as I am disabled and struggle with cooking, particularly timings and remembering to turn things on and off. I have been told air fryers are amazing for people like me, especially as I most often cook meals for 1 or 2 people.
I didn't unbox the air fryer until just before Christmas. I can honestly say this is one of my worst purchases ever! Superficially it looks great, has a wide range of functions and is fairly easy to use. That's where the good things stop sadly.
I've used it about 5 times now and find I have to cook things for the exact same time as I would in an oven (longer than the standard recommended oven times on at least 2 occasions), and EVEN THEN I have to put it in the microwave as the food is uncooked under the surface (at times it has still been completely frozen underneath)! Things I've tried cooking include fresh (refrigerated) chicken pakora, and frozen cannelloni and pizza, so nothing 'out of the ordinary'. When you 'cook' things in this air fryer, the top goes a lovely golden colour giving the appearance that it's cooked but it isn't!
Ideal purchase if you a) want food poisoning, b) want to use 2 appliances instead if 1 (not great for the environment) and c) want to waste your money...
23 de dezembro de 2024
Avaliação não solicitada
Resposta da Progresscookshop
Hi,
Thank you for taking the time to share your experience with us. We are deeply sorry to hear about the difficulties you've faced with your Progress Air Fryer. Your feedback is very important to us and we sincerely apologize for any inconvenience this has caused.
We understand that you purchased the air fryer to aid with cooking due to your disability, and we are regretful that it has not met your expectations. Our goal is to provide a product that makes cooking easier and more convenient, and it sounds like we have fallen short in this case.
We would like to resolve this with you and I have requested your email address, please may you kindly provide this?
I look forward to hearing from you.
Kindest regards,
Elle-Ann
I got my air fryer for a Xmas present
I got my air fryer for a Xmas present, used it about 5/6 times the last 4 times I have had to switch off the on again to get it working. Last night draw one did not heat up and draw 2 turned off after about 10mins. I am now worried there is a fault and would like a refund.
2 de janeiro de 2025
Avaliação não solicitada
Resposta da Progresscookshop
Hi Susan,
Thankyou for taking the time to leave a review.
We are sincerely sorry to hear that you have experienced this issue, this is certainly not the customer experience that we strive for with our air fryers.
We wish to restore your faith in our brand and resolve this with you. I have now requested your email address, please may you kindly provide this?
I look forward to hearing from you.
Kindest regards,
Elle-Ann
Product issue but amazing customer service
As previously stated, I bought a Progress air fryer from Morrisons during the Black Friday deals. Only to discover when unwrapping it at Christmas that both the handles had snapped off in the box.
Whilst this was very disappointing, I was pleasantly surprised after posting the original review with how quick customer service got back to me.
Within a couple of days the customer service rep had organised for a brand new air fryer to be shipped out as a replacement. So despite my initial annoyance at the broken product the customer service was one of the best I’ve ever dealt with !
My initial review was 1/5 but after my resolution I feel the overall experience is now 4/5
25 de dezembro de 2024
Avaliação não solicitada
Resposta da Progresscookshop
Hi,
Thank you for taking the time to leave a review.
I'm sorry to hear about your disappointing experience with the air fryer purchased during the Black Friday deals at Morrisons. It's truly unfortunate that the item arrived damaged and that you’ve encountered issues with returning the product.
I wish to restore your faith in our brand and resolve this with you. I have now requested your email address, please may you kindly provide this?
I look forward to hearing from you.
Kindest regards,
Elle-Ann
Progress Dual air fryer from Morrisons (resolved)
We purchased a Progress Dual air fryer (£50) from Morrisons on 15th November, we’ve been very pleased with it until now. We’ve not used it for about 3 days, turned it on and got an error code E3, nothing will work, we are so disappointed
We’ve just found out that a E3 error means it’s overheated, how can it overheat its not been switched on for 3 days.
I would like to update this review, progress got in touch with me straight away and offered me a full refund, so brilliant customer service
3 de dezembro de 2024
Avaliação não solicitada
Resposta da Progresscookshop
Hi Ester,
Thank you for taking the time to leave a review.
We are sincerely sorry to hear that you are experiencing issues with your new Progress air fryer. We understand how frustrating it can be to buy a new product, only for it to subsequently not work.
I wish to resolve this with you and have requested your email address, please may you kindly provide this?
I look forward to hearing from you.
Kindest regards,
Elle-Ann
Bought a dual air fryer from Morrisons
Bought a dual air fryer from Morrisons, broke within a week. The screen stopped working, then part of the screen only works. 1 min before the timer finishes, it freezes, beeps a lot and after a few minutes will reset the timer to 1 hour. One side of the air fryer also just stopped working. Will be returning, avoid.
28 de novembro de 2024
Avaliação não solicitada
Resposta da Progresscookshop
Hi George,
Thank you for taking the time to leave a review.
We are sincerely sorry to hear that you have not had a satisfactory experience your Progress air fryer and that you have had issues with the product freezing and not heating up on one side.
We would like to resolve this with you and have requested your email address, please may you kindly provide this?
I look forward to hearing from you and hope to instil trust back into the Progress brand.
Kindest regards,
Elle-Ann
Product on Fire - No urgency to resolve
Purchased their Compact Electric Food Meat Cheese Bread Slicer Slicing Machine which caught itself on fire with smoke bellowing out.
Went on live chat to report, went through a series of questions, then had to wait 24 hours for them to say they want the product back for inspection, and only then will they send a replacement - the same product.
Great, but then communication lacks as unable to arrange a date for collection - am told it takes them 5 working days to respond to emails.
So went back on live chat and they arranged for parcelforce to collect on Friday - yet Parceforce turn up Thursday and show confirmation that is the day they were booked to collect, not Friday as agreed.
Now can´t get hold of anyone to see if they will send out Parcelforce again on the agreed day - just get a response saying they will take 5 working days to reply.
Utterly surprised at their approach to resolve an issue to which their product that could have burned our house down, or worse caused fatalities.
Due to their incompetance in not even managing to arrange courier collection and constant delay tactics in getting this issue resolved i have come on to write reviews where i can.
This company cannot be trusted - i accept items go faulty, but it is the response what shows the quality of a company, and this one simply does not care.
Avoid at all costs.
25 de novembro de 2024
Avaliação não solicitada
Resposta da Progresscookshop
Dear Trevos,
Thank you for taking the time to share your experience, and I'm sincerely sorry to hear about the issues you've encountered with your product and our service.
We take matters of product safety and customer satisfaction very seriously, and it is clear we have not met your expectations in this instance.
Please be assured, we have requested your email so we can contact you directly and look to resolve the issue with you.
Kind regards,
Katie
Buy a ninja
I purchased an air fryer on the 10th of October , on the 14th of November it stopped working . I have been given nothing only a runaround for a refund , shop saying get onto manufacturer , manufacturer saying get onto shop where I purchased it . I would not recommend this product because of poor product but extremely bad customer service . EDIT…. I have received a new airfryer from progress thanks to Elle Ann on customer service , she has restored my faith in the company and product
14 de novembro de 2024
Avaliação não solicitada
Resposta da Progresscookshop
Hi Pamela,
Thank you for taking the time to leave a review.
We are sincerely sorry to hear that your experience with your Progress air fryer has been less than satisfactory, accompanied by the lack of and confusing support you have received regarding obtaining a refund for this item.
We wish to restore your faith in the Progress brand and would like to resolve this with you. I have requested your email address. please may you kindly respond to this?
I look forward to hearing from you and resolving this with yourself.
Kindest regards,
Elle-Ann
Just taking product back - had 6days, and hardly used. our Progress Dual view air…
Just taking our Progress Dual view air fryer (£50) back to Morrisons. Bought on 19th Nov, stop working last night. Did everything by the book, instructions of use was easy, but also no troubleshooting suggesting's when not working. Cooked chips on airfry at 190 for 15mins.
It became extremely hot. Unplugged and left overnight. Tried this morning, still just 'one' switch on being the on button, and bleeping. We already have Ninja products, so shall be getting a Ninja dual air fryer. Clearly, cheapness is not best.
24 de novembro de 2024
Avaliação não solicitada
Resposta da Progresscookshop
Hi Caring,
Thank you for taking the time to leave a review.
I am sincerely sorry to hear that you have experienced issues with your air fryer. We understand how frustrating it is to purchase a product that you are excited to use, only for it to not function correctly.
We wish to resolve this with you and restore your faith in the Progress brand. I have requested your email address, please may you kindly provide this?
I look forward to hearing from you.
Kindest regards,
Elle-Ann
My new Progress Airfryer was working…
My new Progress Airfryer was working till it timed out, I wanted to use it again and it won’t work. It only shows the light on the power button.
We are not allowed to give our emails on reviews. “Jorjexikhile” add @ gmail
18 de novembro de 2024
Avaliação não solicitada
Resposta da Progresscookshop
Hi Khal,
Thank you for taking the time to leave a review.
We are sorry to hear that you have experienced this issue with your air fryer, we understand how frustrating is must be to want to use your product, but it won't work.
I wish to resolve this with you and have requested your email address, please may you kindly provide this?
I look forward to hearing from you.
Kindest regards,
Elle-Ann
Excellent customer service.
Excellent customer service.
We have been happy with the service provided since becoming customers of Progress in 2018. Product purchased at Morrisons Ltd.
7 de maio de 2024
Avaliação não solicitada
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