Progresscookshop Avaliações 102

Great experience with this Company. My Mum who is almost 90 recently purchased a mixer from Progress which she is very happy with but unfortunately no manual was supplied with the mixer. As my Mum doesn't have WiFi or is familiar with it was potentially a problem to acquire a hard copy. One email to the company resolved that issue immediately and a hard copy is now on its way. Thank you so much.

I got very quick answers and they even send the manual without any costs

Despite an item being misdelivered and the courier claiming it had been delivered, but never a trace of it found, they sourced a replacement with the minimum of fuss. No issues in getting in contact and prompt responses to queries.

Amazing Customer Service.
I needed to order a spare part for a device and had some trouble with the shipping options. I was in contact with both Katie and Mia and they were both brilliant. Friendly, understanding, responsive and diligent, both following up and going above and beyond. I couldn't have been more impressed and satisfied with my experience, particularly with both agents.

Few months ago I purchased 7.4L 2400W Dual Air Fryer in Tesco. I was thinking that air fryer supposed to be always the same temperature 210 degrees but just recently I learned that I should be available to adjust the temperature but I can't. Otherwise the rest of programs are working.

Pleased to have got a response from the company

Prompt action, courtesy, problem resolved, offered various options to settle matter. Good efficient service and friendly contact.

Molly C was extremely helpful in arranging a replacement of our soupmaker which was faulty. Response was fast and efficient.

Many thanks Molly

I emailed progresscookshop with an enquiry,I recieved a very quick response,they were very helpful and gave me a very clear detailed response,it's nice to actually get exactly what I was hoping for and recieved from a trusted and long standing British company,this is what good customer service should be,unlike some overseas company's,very impressed .the item I purchased was a 3in one stand mixer which I highly recommend .thankyou Molly C for your help.

very fast reply with the exact information that I requested

Molly C responded to my query very promptly, she soon resolved my concerns and has then taken actions to provide effective solutions. During this time I was kept full informed about what was happening.
Thank you Molly

I had a live chat with hannah , regarding faulty item guarantee, another been processed today to arrive in a few days, resolved quickly and lovely person / customer service

Thankyou

Molly C. Was very kind and helpful. She orderd me a new air fryer basket.

I recently received a replacement frying pan, and I must say I'm quite impressed with it! The pan is made of high-quality material, which makes it sturdy and durable, yet lightweight and easy to handle. The handle is also made of high quality material and is securely attached to the pan with rivets, so I feel confident using it on the stove.

One thing I really like about this frying pan is how evenly it heats up. Whether I'm frying eggs or sautéing vegetables, the heat is distributed evenly across the surface of the pan, which helps me cook my food to perfection. The pan also has a non-stick coating, which makes it easy to clean and means I can use less oil when cooking.

Overall, I'm very satisfied with this frying pan replacement. It's well-made, heats up evenly, and is easy to clean. I would definitely recommend it to anyone in need of a new frying pan.

Our Progress Kettle stopped working and we had a replacement which arrived within 2 days. In my book that is unbeatable service.

Considered my case and asked for the necessary extra information and then completed the registration all very promptly not to mention having answered my initial enquiry very quickly indeed

My Progress Aero Grill developed a fault eight months after purchase. I contacted the supplier, Ideal World TV, with whom I had the warranty, but they had gone into administration. The administrators could not, or would not, honour the warranty. I turned to Progress to find out if they could help. They sent a courier (at their expense) to collect the product and issued a full refund. I am so grateful to Jamie C and Jordan O for the friendly and professional way they swiftly rectified the situation.

Having purchased a Multi cooker upon arrival I found that it was too big for the space available, after requesting a return had an immediate response with code for Royal Mail. Contacted the Company this morning to request a collection as I am disabled and a young man named Jamie arranged for this to happen in the next 48hours.
From my experience from ordering to arranging collection would give 10 stars if possible.