I attended the store to buy some items As soon as I got in the male front desk staff walked away did nothing behind the scene and I was left standing by myself as soon as another customer appeared h... Ver mais
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Veja o que dizem as avaliações
I do a lot of DIY and all too often I figure out that I am missing something, so businesses like Screwfix are often a blessing. Often times they have what I need immediately available and in stock,... Ver mais
A empresa respondeu
Les offres sont alléchantes, le site est buggé. J'ai créé un compte hier pour acheter une tondeuse au moment de payer en PayPal ça plante (confirmé par le service client screwfix bug récurrent) aujour... Ver mais
A empresa respondeu
That advert they have, click and collect in 1 minutes. Absolutely liars. Ordered some gloss, on the website it said my local store had it IN STOCK , went to the store to collect and they said its c... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de roupas e acessórios de segurança
- Negociante de Máquinas para Construção
- Loja de Ferramentas
- Loja de Iluminação
Informação fornecida por fontes externas variadas
Screwfix: Thousands of products at low trade prices | FREE next day delivery available | 30 day money back guarantee on all orders.
Informações de contato
Reino Unido
- www.screwfix.com
2,6
Ruim
6 mil avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Disappointing
Screwfix
James St
York
UK.
I was kept waiting beyond what I considered to be reasonable.
Normally, this would not have bothered me but having a painful hidden disability, I was not happy.
I had to prop myself against some large buckets, to try and alleviate my pelvic area from becoming too painful.
Unfortunately many retailers/shops, since Corvid, stopped providing chairs for customers to sit on.
When you have a disability, having some where to sit becomes a necessity.
☹️
11 de abril de 2026
Avaliação não solicitada
Resposta da Screwfix
Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience in our James Street, York store and the discomfort this caused you. We would welcome the opportunity to look into this further so we can review what happened. If you’re willing, please email sos@screwfix.com with the full details of your visit, including the date and approximate time you were in store, and the team can review further. Elly
Don’t use Screwfix better refund process at Toolstation - uncollected orders
Don’t use Screwfix, use Toolstation. Toolstation gives auto credit if you don’t pick up an order. At Screwfix they make you jump through hoops. Automated non human hoops designed to encourage you to abandon the attempt to get your money back.
You can’t do this from their App it’s a separate WhatsApp process.
Requires the full 12 digit order number and the Postcode of the store you ordered the item from. They want to keep your money.
Use Toolstation. If an order isn’t collected the refund is automatic.
Below they ask for more details. Just buy something from a Screwfix store, don’t collect it, then try to obtain your money back.
The process is designed to be difficult in the hope that Customets give up and Screwfix can keep the cash.
Use Toolstation instead is the best advice I can give.
11 de abril de 2026
Avaliação não solicitada
Resposta da Screwfix
I am sorry to learn of your upset if not collecting an order from store. If you can please email sos@screwfix.com with more details we can review. Elly
Just used screwfix in Horley Surrey
Just used screwfix in Horley Surrey . I needed something last minute , the team there were really helpful , friendly and professional .They advised on what I should get after explaining what I needed, it was close to closing time and a Friday too ! Really knowledgeable team . Probably best screwfix local to me .
10 de abril de 2026
Avaliação não solicitada
Resposta da Screwfix
Thank you for your positive feedback it is greatly appreciated. I will ensure this is passed over. Many thanks, Elly
Seventh hell instead of heaven.
Was told to try these guys as good service and good prices with rewards but that advice could not have been further from the truth.
Firstly, told I could not open account as my email address did not have my full business name in it. Anyone can make up an email address so this is an absolute waste of time and pointless red tape which I will not waste my time with and use someone else.
Second, I have completed 12 orders in 3 weeks and not 1 order has had everything arrive.
Third, their delivery company commonly lie and say they have attempted to deliver an item and they have not even left their deposit.
Fourth, they pretend to deliver items and as proof take a picture of the back of their van so deliberately unclear.
Fifth, they call you and tell you items are in when they are not.
Six, they call to say items are in and when you get there they say they are not in, even though they actually are.
Seventh, they other rewards online that do not work.
I would have given -1 stars but as their Royston branch staff are so helpful and hard working, I will give 2 stars (5 star staff in Royston branch and -1 star delivery company they use.
10 de abril de 2026
Avaliação não solicitada
Resposta da Screwfix
I am sorry to learn of the issues you are reporting, if you could kindly email sos@screwfix.com, and mark for the attention of Customer Resolution they can review and advise further. Elly
IF i could choose 0 stars i would.
IF i could choose 0 stars i would.
3 days now to get a delivery from them and still nothing
Had to cancel and buy from another well know tool station
10 de abril de 2026
Avaliação não solicitada
Resposta da Screwfix
I’m sorry to hear about the delay you experienced with your delivery and the inconvenience this has caused, particularly as you needed the item urgently. I appreciate you taking the time to let us know, and I understand why you chose to cancel and purchase elsewhere.
If you would like us to review this further please email sos@screwfix.com, and mark for the attention of Customer Resolution. who will be happy to assist. Elly
Terrible service delivery,.no one really gives a ...We had a radiator delivered which was…
We had a radiator delivered which was damaged, these things happen, So fair enough. But, the hassle in getting another one delivered and the old one collected was a nightmare! The changed the delivery times three times with no real apologies. I have taken time off work for nothing twice! Not impressed at all. Will shop elsewhere when it comes to delivery. Still haven't got the radiator at time of writing.
9 de abril de 2026
Avaliação não solicitada
Resposta da Screwfix
Good morning
Thank you for taking the time to share your experience. We are very sorry to hear about the issues you have faced with your radiator delivery. While damage in transit can occasionally occur, we appreciate that the ongoing delivery changes, lack of clear communication, and time taken off work have caused significant frustration.
This is not the level of service we aim to provide, and we understand why this has left you disappointed.
To allow us to review this fully and look into the delivery issues for you, please email sos@screwfix.com with a copy of your review along with your order details, for the attention of Customer Resolution.
Thank you for raising this with us.
Lindsey
Sent the wrong ladder
Sent the wrong ladder. No idea how they made such a simple mistake. Only got 2 stars as it was easy to get a refund.
Honestly useless
9 de abril de 2026
Avaliação não solicitada
Resposta da Screwfix
Good morning
Thank you for your feedback.
I am sorry to hear that you received the wrong ladder. We understand how frustrating this must have been, particularly when it should have been a straightforward order.
Whilst occasionally issues like this can occur, we recognise the inconvenience caused when they do happen. It is good to hear that the refund was processed quickly, although we appreciate that this does not fully make up for the disruption experienced.
If you can please email sos@screwfix.com with a copy of this review and your order details for the attention of customer resolution, we can ensure that this is reported to the relevant areas
Thank you for taking the time to let us know.
Lindsey
"Not available at "insert your town"
Needed some spare silicon gun nozzles " not available in Saltash " Oh ok, I'll just drive across the toll bridge into Plymouth then ! WTF ? Screwfix is trying hard it seems to become worse at customer service than Tool5tation. So much stuff now not available in store or at Saltash at all.
Everything you sell should be available to order for delivery to any store for local pick up. Basic customer service and business sense.
9 de abril de 2026
Avaliação não solicitada
Resposta da Screwfix
Good morning
Thank you for taking the time to share your feedback. I’m sorry to hear about your frustration when trying to purchase silicon gun nozzles locally.
We understand how inconvenient it can be when an item isn’t available at your preferred store, particularly when it’s a basic product and requires travelling further than expected. While we work hard to stock a wide range of items across our stores and online, availability can vary by location due to space and demand.
Most items can be ordered online for delivery or Click & Collect and our app and website provide up to date stock availability. We are continuously reviewing our ranges and stock options to improve availability for customers.
Your comments have been shared with the relevant teams as feedback is taken seriously when reviewing how we can improve the customer experience.
Thank you again for raising this with us.
Lindsey
Mon achat chez vous s'est bien passé
Mon achat chez vous s'est bien passé. Les conseils, l'accueil de la clientèle tout est au top. Je recommanderai votre magasin et votre site à mon entourage. Merci et à bientôt
8 de abril de 2026
Avaliação não solicitada
Resposta da Screwfix
Bonjour,
Merci d’avoir partagé votre opinion.
Screwfix tire fierté du service que nous offrons au sein de notre entreprise et il est bon d’entendre nos clients exprimer leur satisfaction.
Nous faisons suivre vos remarques encourageantes à nos équipes.
Nous vous invitons à bien vouloir contacter notre équipe francophone au 0800 99 16 41 ou par e-mail sur service.clientFR@screwfix.fr en leur indiquant l’ensemble des détails.
Merci encore d’avoir pris le temps de nous contacter.
Cordialement
Lindsey
Screwed by Screwfix
I was shopping for a new Einhell product after very recently purchasing a Lawn Mower from Screwfix and noticed they had 20% off via a discount code. I used the WhatsApp support service asking if there was any chance of a price match (reasonable request as other companies do this, think John Lewis) due to the considerable drop in price and short amount of time passed. Initially the customer service assistant refused to acknowledge there was a discount code available. After some back and forth they conceded the price had changed but the only way I could access the new price was by returning my original purchase and submitting a new order. I pointed out this would cost both myself and their company time and money for the same outcome but this was dismissed using the sort of vague language you’ll see in the responses to other reviews. In my experience actions speak louder and seeing a main competitor, Toolstation, being significantly better reviewed on this site suggests Screwfix are falling behind. I’ll be taking my business there in the future and I suggest you do the same.
8 de abril de 2026
Avaliação não solicitada
Resposta da Screwfix
Good morning
Thank you for your review
I am very sorry to learn of your disappointment, if you could please email sos@screwfix.com with a copy of this review and your order details for the attention of customer resolution, we will be able to look into this further
Thank you Lindsey
Paid extra for premium service and let down.
Paid extra for premium service. Ordered a water tank for £195 six days ago paid for their premium service to get item before 12AM . Got a text at 08.00 AM this morning stating I will be getting item between 13.00 and 18.00 .
What a complete waste of time. Arranged plumber and will have to compensate them as cant guarantee what time I will have the item now. So another day without water. Thank screwfix . I called customer service and lady extremely friendly but obviously cant help me.
8 de abril de 2026
Avaliação não solicitada
Resposta da Screwfix
Good morning
Thank you for your review
I am sorry to read of the issues experienced, if you could please email sos@screwfix.com with a copy of the review and your order details for the attention of customer resolution, we can see what we can do help further
Thank you Lindsey
Very poor customer service at Screwfix…
Very poor customer service at Screwfix Sevenoaks.
I visited the store on 3rd April and was spoken to in a rude and condescending manner while trying to process a refund. I was told that a refund to my card was not possible and that only store credit could be offered.
However, another member of staff then processed the refund to my card immediately without any issue, which clearly showed that the information I was originally given was incorrect.
The inconsistency between staff, combined with the way I was spoken to, caused unnecessary frustration and stress.
I raised a formal complaint, but despite acknowledging my concerns, Screwfix have refused to offer any goodwill gesture and have simply dismissed the matter following their internal review.
Very disappointing experience and not the level of service I would expect.
I would welcome Screwfix contacting me to resolve this properly.
2 de abril de 2026
Avaliação não solicitada
Resposta da Screwfix
Good morning
We’re sorry to hear about your experience and appreciate you taking the time to raise this. We expect our teams to give accurate advice and courteous service at all times. If you’d like us to look into this further, please email sos@screwfix.com with the details.
Kind Regards
Sarah
Absolutely shocking customer service
Absolutely shocking customer service. Ordered an item for £380 last Thursday promised delivery sat so stayed in all day to be told it would be Tuesday and no been told it’s Thursday so have cancelled order as needed it for a job. And now have to spend another £380 and wait for my refund. Never again will I spend money with this company
7 de abril de 2026
Avaliação não solicitada
Resposta da Screwfix
Good morning
Sorry to hear about this experience , that’s not the level of service we aim to provide, especially when delivery timings impact your work. We understand how frustrating this must have been. Please can we request you email into sos@screwfix.com with your order details so we can look into this and assist further.
Kind Regards
Sarah
Screwfix Dover
Screwfix Dover, went fine and good they had a shop with real goods.
13 de abril de 2025
Avaliação não solicitada
Resposta da Screwfix
Hi Alexander,
Thank you for taking the time to share your feedback.
I am pleased to see your 5‑star review for our Dover store. If you would like to share any specific comments or details, please feel free to email us at sos@screwfix.com, and we will be happy to pass your thanks on to the store team.
Kind regards,
Jess
Stopped using them as much
Stopped using them as much, hardly ever now as their app is a nightmare and always requires signing in. The stores are basically an Argos set up and the customer service is all but lost. Not really want I'm looking for, and the prices are not any cheaper from all cuts. I go in from time to time to get the odd bit but nothing like I use to. The customer service in toolstation is much better.
4 de abril de 2026
Avaliação não solicitada
Resposta da Screwfix
Hi Steven,
Thank you for sharing your feedback.
Our app does include an option to remain signed in, however if you require any further support with this, please contact our Customer Resolution Team by email at sos@screwfix.com, and we will be happy to assist.
I am also very sorry to hear that you have not been impressed with the service received during your visits to our stores. Customer service is extremely important to us, and we would welcome the opportunity to review this further.
If you wish to, please email full details of your experience to sos@screwfix.com, so that we can look into this for you.
Kind regards,
Jess
Website
Website: I filled in the pages necessary to purchase an item, it refused my details so now B&Q can have my money…
🤷♂️
5 de abril de 2026
Avaliação não solicitada
Resposta da Screwfix
Good morning,
Thank you for sharing your feedback.
I am sorry to hear that your attempt to place an order was unsuccessful and apologise for any inconvenience this may have caused.
If you require any further assistance, please contact our Customer Resolution Team by email at sos@screwfix.com, and we will be happy to review this for you.
Kind regards,
Jess
Don't bother leaving a bad review they…
Don't bother leaving a bad review they don't put them on their site !
Waste of time reviewing
4 de abril de 2026
Avaliação não solicitada
Resposta da Screwfix
Hi Tony,
Thank you for taking the time to share your feedback.
We do welcome customer reviews on the products we sell, and I am sorry to hear that you have been unable to successfully submit your review. As I do not have visibility of the content itself, I am unable to advise why it has not been published. In some cases, reviews may not be approved if they contain personal information for example.
If you would like us to look into this further and assist you with having the review published, please contact our Customer Resolution Team by email at sos@screwfix.com, and we will be happy to review this for you.
We would also welcome your feedback on the product itself, and help put things right if it has not met your expectations.
Kind regards,
Jess
Terrible app and online services
Terrible app and online services. The app is difficult to use. When you search for an item, sometimes it doesn't come up or it'll take you directly to an item without giving you options. I'm constantly being logged out. I was logged out of my business account and couldn't log back in. Tried to change passwords but still couldn't log back in. Contacted customer services and did what they said but still nothing. I then had to create a new account
8 de abril de 2025
Avaliação não solicitada
Resposta da Screwfix
Hi Tom,
I am sorry to learn that you have experienced difficulties using the Screwfix App, and that your previous contact with our Customer Service Team did not resolve the issue.
I understand that you have advised there is a problem with logging in and that you have since created a new profile. Unfortunately, I am unable to determine the exact cause of the login issue at this stage.
If you do require further assistance, please contact our Customer Resolution Team by email at sos@screwfix.com, and we will be happy to review this matter further for you.
Kind regards,
Jess
Stock levels are shocking
If you're keeping hardly any stock these days, at least have the option to sort by 'In stock'. Screwfix and B&Q will be swallowed up by Amazon if you're not going to keep stock because Amazon can deliver quicker and cheaper to my front door. I'm happy to come to you but only if I know you have stock TODAY.
3 de abril de 2026
Avaliação não solicitada
Resposta da Screwfix
Hi Hannes,
Thank you for taking the time to share your feedback. I’m sorry that the products you required were not available for same‑day collection.
We value all customer feedback, and if you would like to share further details about the products you were hoping to collect on the same day, please feel free to contact us via email at sos@screwfix.com.
Kind regards,
Jess
An utter failure
Ordered an 'out of stock ' item on Monday and was advised it would be ready for collection Tuesday. Did not arrive Tuesday, and so was advised to call Wednesday. Still not arrived, so I cancelled order.
1 de abril de 2026
Avaliação não solicitada
Resposta da Screwfix
Good morning,
I’m very sorry to hear that you did not receive your order as expected, and I apologise for the frustration and inconvenience this will have caused.
If you could please contact our Resolution Team at sos@screwfix.com, we will be happy to investigate this further and see how we can help put things right for you.
Kind regards,
Jess
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