No admin or delivery faults. What I wanted was what was delivered to my door and within the time window by a pleasant delivery operator. I was impressed by the delivery tracking system which communic... Ver mais
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Veja o que dizem as avaliações
Pallets dispatched quickly with Palletways. The delivery was accurately scheduled on a day convenient to us. Our local Palletways company Y Frenni was always excellent and did not disappoint this ti... Ver mais
Last year’s logs were the best I ever had, hot burn, long lasting, very low ash. The logs delivered this year look similar so hopefully they will be just as good. Fantastic delivery and driver very he... Ver mais
Great products and price let down by a poor delivery service. They didn’t turn up on the day they were supposed to, I had a series of texts pushing the time back up until 8pm when the delivery was ca... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre White Horse Energy
Escrito pela empresa
White Horse Energy
UK biomass fuel specialists. We supply wood pellets, kiln dried firewood, wood briquettes and premium coal to homes and businesses across the UK, with fast, reliable nationwide delivery.
DISCOVER OUR RANGE White Horse Energy is a trading name of Zebra Renewables Ltd, and we've built our reputation on genuine customer service backed by real technical knowledge — not just fast checkout.Certified, not just claimed. We hold ENplus A1 certification (UK 340) — Europe's highest wood pellet quality standard — and are registered on the UK Biomass Suppliers List (BSL) for Renewable Heat Incentive eligibility. Our kiln dried logs and briquettes carry the Woodsure-backed Ready to Burn mark, confirming moisture content below 20%. Every product page states clearly which grade and certification you're buying, so you can choose on price, performance or compliance with full information.
Real fuel, real certification, real people answering the phone.
White Horse Energy is led by Stuart Fitzgerald, a biomass fuel specialist with nearly two decades in the sector. Stuart oversees fuel sourcing and quality control personally. "We only supply products we'd use ourselves," is the standard we hold every delivery to.
Informações de contato
Cirencester Office Park, London Rd, GL7 6JJ, Cirencester, Reino Unido
- 01285402000
- sales@whitehorseenergy.co.uk
- www.whitehorseenergy.co.uk
4,2
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3 mil avaliações
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Respondeu a 100% das avaliações negativas
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Two pallet order
Two pallet order agreed with customer to be delivered last Thursday. Delivery was no show, one pallet then arrived on Friday. Second pallet arrived on Monday after phoning White Horse Energy to chase up. This messed up our plans we missed the 2nd delivery that is now blocking our trailer and requires a lot of extra effort to get into storage. The good news is there is very little damage to the pellets on this occasion.
2 de julho de 2026
Resposta da White Horse Energy
Hi Graham,
Thank you for taking the time to leave your feedback, and we're sorry that your delivery didn't go according to plan.
We completely understand how frustrating it must have been to arrange for both pallets to be delivered on Thursday, only for neither to arrive as expected. Having one pallet delivered on Friday and then needing to chase us before the second finally arrived on Monday is far from the seamless service we aim to provide.
We're especially sorry to hear that the delays disrupted your plans and left the second pallet blocking your trailer, creating additional work to move it into storage. We appreciate that this inconvenience could have been avoided with better coordination on our part.
We're pleased to hear that the pellets themselves arrived with very little damage this time, but we recognise that this doesn't make up for the disruption caused by the delivery issues.
Thank you for bringing this to our attention. Your comments have been shared with our delivery team so we can review what happened and improve our service going forward.
Kind regards,
KM
Resposta da White Horse Energy
Hi Glenn,
Thank you for your fantastic review. We're delighted to hear that your delivery driver made such a positive impression. Friendly service and clear communication can make all the difference, so it's wonderful to know you had such a great delivery experience.
We'll be sure to pass your kind comments on to the driver and the delivery team—they'll really appreciate the recognition.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
An extremely heipful driver who went…
An extremely heipful driver who went out of his way to get that huge trolley over a kerb which was too high. The manoeuvre required considerable strength and it was very hot!
6 de junho de 2026
Resposta da White Horse Energy
Hi Pat,
Thank you for your wonderful review. We're delighted to hear that your delivery driver went above and beyond to ensure your order was delivered successfully. It sounds like getting the pallet over the high kerb was no easy task, especially in the heat, and we're so pleased they were willing to put in the extra effort to help.
We'll make sure your kind comments are passed on to the driver and the delivery team—they'll be thrilled to know their hard work was appreciated.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
The efficiency of the ordering.The…
The efficiency of the ordering.The delivering organisation and a very positive company bringing it to us(BE GE).with a very helpful driver.
1 de julho de 2026
Resposta da White Horse Energy
Hi Adrian,
Thank you for your excellent review. We're delighted to hear that you found the ordering process efficient and that you had such a positive experience with the delivery. It's especially pleasing to know that the BE GE team and your driver were so helpful—we'll be sure to pass your kind comments on.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Great product and service.
Available products were clearly shown, logs all cut to same length, clean and of a suitable cross section to suit my log burner. The pallett arrived as promised with the delivery driver being very helpful.
This is the first time that I have used white horse energy and I will be useing them again
1 de julho de 2026
Resposta da White Horse Energy
Hi Rowland,
Thank you for your fantastic review. We're delighted to hear that your first experience with White Horse Energy was such a positive one.
It's great to know that you found our website easy to navigate, that the logs were consistently cut, clean, and well suited to your log burner, and that your pallet arrived as promised. We're also pleased to hear that the delivery driver was so helpful in getting your order to you.
We're especially grateful that you've chosen us for your first order and that you'll be coming back to us again—that's the best compliment we could receive.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to supplying you again soon.
Kind regards,
KM
Good price and quick delivery to my…
Good price and quick delivery to my wood store.
Used you many times and always pleased.
1 de julho de 2026
Resposta da White Horse Energy
Hi David,
Thank you for your wonderful review and, most importantly, for your continued custom. It's fantastic to hear that you've used us many times and that we've consistently met your expectations.
We're delighted that you continue to find our prices competitive and our delivery service quick, and it's great to know your order was delivered right to your wood store.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your loyalty and support. We look forward to supplying you for many more years to come.
Kind regards,
KM
I have been using these pellets for…
I have been using these pellets for years always good burners at a good price delivered to your door
29 de junho de 2026
Resposta da White Horse Energy
Hi David,
Thank you for your fantastic review and for being a loyal customer over the years. We're delighted to hear that you've consistently found our pellets to be reliable burners, competitively priced, and conveniently delivered straight to your door.
It's always rewarding to know we've earned the trust of returning customers like yourself.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your continued support, and we look forward to supplying you for many more years to come.
Kind regards,
KM
Good service
White horse provide a great product and overall good service. The delivery time was short and the waggon arrived in the allotted time slot. There were a couple of damaged bags and they credited my account with the cost of the items. I’d have preferred an offer of re-delivery of the items or a refund but neither were offered. I would still recommend them to others as the product and timeliness of response from them is very good.
29 de junho de 2026
Resposta da White Horse Energy
Hi Linda,
Thank you for taking the time to leave such a thoughtful review. We're really pleased to hear that you were happy with the quality of our products, the short delivery time, and that your order arrived within the expected time slot.
We're also glad that we were able to resolve the issue with the damaged bags promptly by crediting your account. That said, we completely understand your comments regarding your preferred resolution. We appreciate that, in your situation, a replacement or refund may have been more suitable, and we're sorry that these options weren't discussed with you at the time.
Your feedback is genuinely valuable, as it helps us review how we handle situations like this and ensure we're offering the most appropriate solutions for our customers.
We're especially grateful that, despite this experience, you would still recommend us to others. If you have a moment, we'd also really appreciate it if you could share your experience on Google using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your honest feedback and continued support.
Kind regards,
KM
Log order & delivery.
Just so easy. I got a call asking what delivery date I wanted. Which I was worried would be a working day. Delivery was within the 2 hour time slot. Item packed tightly packed together. Thanks
29 de junho de 2026
Resposta da White Horse Energy
Hi Andrew,
Thank you for your fantastic review. We're delighted to hear that ordering with us was so easy and that our team contacted you to arrange a delivery date that suited you. We know it can be a worry trying to fit deliveries around work, so we're pleased we could help make the process as convenient as possible.
It's also great to hear that your delivery arrived within the expected two-hour time slot and that you were happy with how securely the order was packed.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your kind words and support. We look forward to supplying you again in the future.
Kind regards,
KM
Resposta da White Horse Energy
Hi Fran,
Thank you for your lovely review. We're delighted to hear that you found the whole process quick and easy. Making ordering as simple and hassle-free as possible is something we always strive for.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
The pallet was weak and broken making…
The pallet was weak and broken making unloading difficult. My husband had to try and repair it so the pellets weren’t on the ground, not easy! 975 kgs. The bags of pellets were stacked badly causing the weight not to be evenly distributed. This will have contributed to the pallet breaking. One bag of split pellets which my husband has repaired with gaffa tape.
26 de junho de 2026
Resposta da White Horse Energy
Hi Sheila,
Thank you for taking the time to leave your feedback, and we're very sorry to hear about the condition your order arrived in.
We can appreciate how difficult it must have been to deal with a broken pallet carrying nearly a tonne of pellets. Your husband shouldn't have had to repair the pallet just to prevent the bags from ending up on the ground, and we understand how challenging and frustrating that must have been.
We're also sorry to hear that the bags appeared to be unevenly stacked, which may well have contributed to the pallet failing, and that one of the bags had split and needed to be taped up. This is not the standard we expect our customers to receive.
We appreciate you bringing this to our attention, and your comments regarding both the pallet quality and the way it was stacked will be shared with our warehouse and delivery teams for investigation and improvement.
Kind regards,
KM
ordering and supply is as always very…
ordering and supply is as always very quick and efficient, however , I have phoned the company and emailed about problems had, excessive clinker with my last load of "Timber" brand pellets . No-one has bothered to reply.
26 de junho de 2026
Resposta da White Horse Energy
Hi Ian,
Thank you for taking the time to leave your review and for your continued custom. We're pleased to hear that you've found our ordering process and delivery service to be quick and efficient, as always.
That said, we're genuinely sorry to hear that your concerns about the excessive clinker from your last load of Timber brand pellets have gone unanswered. We completely understand how disappointing it is to take the time to phone and email, only to receive no response. That's not the level of customer service we aim to provide.
Please accept our sincere apologies. Your feedback has been noted, and we'll ensure your comments are followed up internally so we can understand what happened and improve our communication.
If you have a moment, we'd also appreciate it if you could share your experience on Google using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your honest feedback, and we hope to have the opportunity to put things right.
Kind regards,
KM
would recommend…
Very prompt order arrived when they said neatly placed on driveway great
25 de junho de 2026
Resposta da White Horse Energy
Hi Peter,
Thank you for your great review. We're delighted to hear that your order arrived promptly as promised and was neatly placed on your driveway. It's always our aim to make the delivery process as smooth and convenient as possible.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Ordering was easy and delivery quick
Ordering was easy and delivery quick. Logs are a superb quality. This was my 3rd delivery from them and would recommend any time.
25 de junho de 2026
Resposta da White Horse Energy
Hi Sandra,
Thank you for your wonderful review and for choosing White Horse Energy again. We're delighted to hear that this was your third order with us and that you've continued to find the ordering process easy, the delivery quick, and the logs of superb quality.
It means a great deal to us that you'd recommend us to others. Loyal customers like you are the reason we strive to maintain the high standards you expect.
If you have a moment, we'd really appreciate it if you could also share your experience on Google using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your continued support, and we look forward to supplying you again soon.
Kind regards,
KM
Prompt and professional
22 de junho de 2026
Resposta da White Horse Energy
Hi Richard,
Thank you for your great review. We're pleased to hear that you found our service prompt and professional. That's exactly the experience we aim to provide, so it's wonderful to know we delivered.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Really great service
Really great service, order processed and delivered quickly and as promised. Delivery company rang to arrange delivery, driver called 30 minutes prior to drop off. Driver arrived and asked where we wanted pallet to be left. Many thanks.
23 de junho de 2026
Resposta da White Horse Energy
Hi Nicky,
Thank you for your fantastic review. We're delighted to hear that everything went smoothly from placing your order through to delivery.
It's great to know that your order was processed quickly, delivered as promised, and that the delivery company kept you well informed by arranging a convenient delivery time and calling ahead before arriving. We're also pleased the driver took the time to check where you wanted the pallet left – those little touches can make all the difference.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your kind words and support. We look forward to supplying you again in the future.
Kind regards,
KM
Very good service.
14 de junho de 2026
Resposta da White Horse Energy
Hi Maude,
Thank you for your lovely review. We're delighted to hear that you were happy with the service you received. Your feedback is greatly appreciated and means a lot to our team.
If you have a moment, we'd be grateful if you could also share your experience on Google using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Still awaiting delivery17 30 pm FRIDAY…
Still awaiting delivery17 30 pm FRIDAY GORDON HUGHES
22 de junho de 2026
Resposta da White Horse Energy
Hi Gordon,
Thank you for your review, and we're very sorry that your delivery didn't arrive as expected.
Unfortunately, it appears there was an error with the depot's delivery planning, and we sincerely apologise for the inconvenience and frustration this caused. We understand how disappointing it is to spend the day waiting for a delivery that doesn't arrive.
We're sorry that we let you down on this occasion and appreciate your patience while the issue was being resolved. Your feedback has been shared with the depot to help prevent this from happening again.
Kind regards,
KM
I ordered a ton of the best wood…
I ordered a ton of the best wood pellets as litter for my cattery .
One pallet was ‘lost’ .. I was promised the second pallet would be sent 24hr delivery .. it was sent 48 hr so I had longer to wait.
What should have been 5 days ended up being almost 2 weeks delivery .. not good enough!
15 de junho de 2026
Resposta da White Horse Energy
Hi Christine,
Thank you for taking the time to leave your review. We're so sorry that what should have been a simple delivery turned into such a frustrating experience.
We can appreciate how worrying it must have been when one of your pallets was lost, especially as the pellets are used as litter for your cattery and aren't just a general stock item that you can easily do without. After already experiencing that setback, being told the replacement would arrive within 24 hours and then having to wait even longer understandably added to your disappointment.
Waiting almost two weeks for an order that should have taken just a few days is simply not the level of service we aim to provide, and we're genuinely sorry for the inconvenience and uncertainty this caused.
Thank you for bringing this to our attention. Your feedback has been shared with our team so we can review what went wrong and work to prevent similar situations in the future.
Kind regards,
KM
Excellent product and service
Good quality wood, densely packed. Delivery was excellent and as scheduled.
22 de junho de 2026
Resposta da White Horse Energy
Hi Shaun,
Thank you for your great review. We're delighted to hear that you were pleased with the quality of the wood and that it was densely packed. It's also fantastic to know your delivery arrived as scheduled and that you were happy with the service.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to supplying you again in the future.
Kind regards,
KM
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