No admin or delivery faults. What I wanted was what was delivered to my door and within the time window by a pleasant delivery operator. I was impressed by the delivery tracking system which communic... Ver mais
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Veja o que dizem as avaliações
Pallets dispatched quickly with Palletways. The delivery was accurately scheduled on a day convenient to us. Our local Palletways company Y Frenni was always excellent and did not disappoint this ti... Ver mais
Last year’s logs were the best I ever had, hot burn, long lasting, very low ash. The logs delivered this year look similar so hopefully they will be just as good. Fantastic delivery and driver very he... Ver mais
Great products and price let down by a poor delivery service. They didn’t turn up on the day they were supposed to, I had a series of texts pushing the time back up until 8pm when the delivery was ca... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre White Horse Energy
Escrito pela empresa
White Horse Energy
UK biomass fuel specialists. We supply wood pellets, kiln dried firewood, wood briquettes and premium coal to homes and businesses across the UK, with fast, reliable nationwide delivery.
DISCOVER OUR RANGE White Horse Energy is a trading name of Zebra Renewables Ltd, and we've built our reputation on genuine customer service backed by real technical knowledge — not just fast checkout.Certified, not just claimed. We hold ENplus A1 certification (UK 340) — Europe's highest wood pellet quality standard — and are registered on the UK Biomass Suppliers List (BSL) for Renewable Heat Incentive eligibility. Our kiln dried logs and briquettes carry the Woodsure-backed Ready to Burn mark, confirming moisture content below 20%. Every product page states clearly which grade and certification you're buying, so you can choose on price, performance or compliance with full information.
Real fuel, real certification, real people answering the phone.
White Horse Energy is led by Stuart Fitzgerald, a biomass fuel specialist with nearly two decades in the sector. Stuart oversees fuel sourcing and quality control personally. "We only supply products we'd use ourselves," is the standard we hold every delivery to.
Informações de contato
Cirencester Office Park, London Rd, GL7 6JJ, Cirencester, Reino Unido
- 01285402000
- sales@whitehorseenergy.co.uk
- www.whitehorseenergy.co.uk
4,2
Muito Bom
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The pellets are doing the job and…
The pellets are doing the job and considerably cheaper than their competitors. Order arrived via Palletways on the day it was expected. Very responsive office team as well. I would recommend this company.
21 de junho de 2026
Resposta da White Horse Energy
Hi Mark,
Thank you for your fantastic review. We're delighted to hear that you're pleased with the quality of the pellets and that you found them to be excellent value compared to other suppliers. It's also great to know your order arrived as expected and that our office team provided the responsive service you were looking for.
We really appreciate your recommendation and your kind words—they mean a great deal to the whole team.
If you have a moment, we'd be grateful if you could also share your experience on Google using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Resposta da White Horse Energy
Hi Colin,
Thank you for your wonderful review. We're delighted to hear that you were pleased with the quality of your order and that it arrived so quickly. Providing great products with reliable delivery is exactly what we aim for.
If you have a moment, we'd really appreciate it if you could also share your experience on Google using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again soon.
Kind regards,
KM
Excellent product and service
20 de junho de 2026
Resposta da White Horse Energy
Hi Barry,
Thank you for your excellent review. We're so pleased to hear that you were happy with both our product and the service you received. Your feedback means a lot to the team and motivates us to keep delivering the high standards our customers expect.
If you have a moment, we'd really appreciate it if you could also share your experience on Google using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Resposta da White Horse Energy
Hi Clive,
Thank you for taking the time to leave us a review. We're delighted to hear that you were pleased with the quality of your order, the service you received, and that everything arrived on time. It's great to know we delivered the experience you were expecting.
If you have a moment, we'd really appreciate it if you could also share your feedback on Google using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Excellent Value for Money
The communication was excellent and the delivery was within the time frame specified after a few tweaks.
Also the logs were well packed with 90% cut to a perfect size.
11 de junho de 2026
Resposta da White Horse Energy
Hi Simon,
Thank you for your fantastic review. We're really pleased to hear that our communication kept you well informed and that, after making a few adjustments, we were able to deliver within the agreed timeframe.
It's also great to know you were happy with the way the logs were packed and that the majority were cut to a size that suited your needs. We appreciate you taking the time to share such detailed feedback.
If you have a moment, we'd be grateful if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for choosing White Horse Energy, and we look forward to supplying you again in the future.
Kind regards,
KM
To be honest I don’t even want to give…
To be honest I don’t even want to give 1 star. I took the day off for this delivery as the time slot was 7am to 1700.
There was zero conversation during the day, when it didn’t arrive by 1700, I left it for 20 mins thinking it could be traffic.
I then rang white horse who checked with delivery company and said it would be there by 1800. It did not arrive. There was no contact what so ever. Obviously dinner was on hold. After 2000 the driver arrived, he was apologetic, not his thought, when apparently the haulage company put jobs in front of mine that was a late booking, where mine had been booked for a few weeks. I had a leg problem and couldn’t walk. I had a neighbour who was ready during the day to help, I called him and he kindly came to help..
He finished unloading at 2130.
This was a disgusting service, would have been different if they actually communicated and let you know what was going on.
7 de junho de 2026
Resposta da White Horse Energy
Hi Carol,
Thank you for taking the time to share your experience, and we're genuinely sorry that your delivery unfolded this way.
We completely understand your frustration. You arranged your day around the delivery window, only for it to arrive several hours later with very little communication. Being told it would arrive by 6pm, then having to wait until after 8pm without any further updates, is not the level of service we expect our customers to receive.
We're especially sorry to hear that you were dealing with a leg injury at the time and had to rely on the kindness of your neighbour to help unload the delivery so late in the evening. That must have added unnecessary stress to an already difficult day.
While we're grateful that the driver was apologetic, we recognise that this doesn't make up for the inconvenience caused or the lack of communication from the haulage company. Clear updates throughout the day would have allowed you to plan accordingly, and we regret that this didn't happen.
We truly appreciate you bringing this to our attention. Your feedback has been shared internally and with the delivery partner, as this is not the standard of service we aim to provide. We sincerely apologise for the experience you've had and hope we'll have the opportunity to restore your confidence in us in the future.
Kind regards,
KM
Wood Pellet Deliver
good notification and delivery on time and left in the correct place
17 de junho de 2026
Resposta da White Horse Energy
Hi Lorna,
Thank you for your lovely review. We're delighted to hear that you were kept well informed throughout the delivery process and that your order arrived on time and was left exactly where you wanted it. We know those little details make a big difference to the overall experience.
If you have a moment, we'd really appreciate it if you could also share your feedback on Google using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
One pallet came broken/damaged
One pallet came broken with lots of bags damaged and they didn’t call the named person/number when delivery was due. Not sure if this was damaged by delivery company or before.
10 de junho de 2026
Resposta da White Horse Energy
Hi Leanne,
Thank you for taking the time to leave your feedback. We're sorry to hear that your pallet arrived damaged and that several of the bags were affected. We also apologise that the named contact wasn't called ahead of the delivery as expected.
We understand your uncertainty as to when the damage occurred, but regardless, this isn't the condition we expect our customers to receive their orders in. Your comments regarding both the damaged pallet and the delivery communication have been noted and will be shared with our delivery partner for investigation and improvement.
We appreciate you bringing this to our attention and are sorry that your experience fell short of the standard we aim to provide.
Kind regards,
KM
Resposta da White Horse Energy
Hi Fraser,
Thank you for your fantastic review. We're so pleased to hear that your order arrived quickly and that you're happy with the product. It's always great to know we've delivered both on speed and quality.
If you have a moment, we'd really appreciate it if you could also share your experience on Google using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to supplying you again in the future.
Kind regards,
KM
Resposta da White Horse Energy
Hi Graham,
Thank you for your excellent review. We're delighted to hear that you were pleased with the quality of the product and that it was delivered so promptly. Providing great products with fast, reliable service is what we strive for.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again soon.
Kind regards,
KM
Customer for 10 years let down.
I have been buying wood pellets from White Horse Energy for the last 10 years, and all good except for last 2 deliveries. The last but one were not the pellets I had ordered, but I did not fancy the hassle of organising a return and a new delivery. White Horse refunded the difference in cost but with no explanation. My last order was refused because they would not deliver to my address. I phoned twice to to explain that the pellets have been delivered to my address for the last 10 years without a problem. I spoke to two people in their call centre, but, despite both promising a return call to explain, they were not able to help. I then ordered from 'Luxury Wood' who delivered the same week with no bother.
I will not order from White Horse again.
19 de junho de 2026
Avaliação não solicitada
Resposta da White Horse Energy
Hi Micky,
Thank you for taking the time to leave such detailed feedback, and for being a customer of ours for the past 10 years. We’re genuinely sorry that your last two experiences have fallen so far short of what you’ve consistently had from us in the past.
We’re particularly sorry about the incorrect pellets being delivered on your previous order. While we’re glad a refund for the price difference was arranged, we understand that this doesn’t replace the frustration of receiving the wrong product in the first place, and we regret that this wasn’t properly explained or followed up in a way that gave you confidence in the resolution.
We’re also very sorry to hear about the issues with your most recent order being declined for delivery, especially given your long history of successful deliveries to the same address. It’s understandable that being told you’d receive a call back and then not hearing from us added further frustration, particularly when you were simply trying to get clarity and continue as a long-standing customer.
We completely understand why you made the decision to go elsewhere after this, and while we’re sorry to lose your custom, we do take your comments seriously. This has been shared with our team so we can look at both the delivery restriction checks and the way follow-ups are handled when issues are raised.
Thank you again for your years of support and for being honest about your experience with us.
Kind regards,
KM
I bought a b grade crate of wood
I bought a b grade crate of wood, I had bought 4 or 5 crates and the wood was very good then I ordered one more and what came a amount to nothing more than kindling don’t forget I’ve already had four or five and the wood was a bit green and it wasn’t like wasn’t like your quality, but it was very good burning. When I brought you up, I was told that was normal. I know it was normal because of the ones that had before I have noticed today on your site The showing it a bit more like I received, but still better but when I was buying the B grade it was always virtually the same size pieces and the gentleman has spoke to you was he wasn’t helpful for so. So that’s why you noticed I haven’t been buying wood from you recently as it’s all the gentleman at the time I’ve been buying wood from you for nearly 10 years. Just one last thing when I bought the crates the picture of the wood was still up walking good when I asked him to look at the picture he just said that’s that’s what it’s always like. I’m very dissatisfied. By the way, I ordered this wood earlier in the year it’s Alan Jenkins.
19 de março de 2026
Avaliação não solicitada
Resposta da White Horse Energy
xperience did not reflect the standard you've come to expect from us after nearly 10 years of custom.
We appreciate that having previously purchased several B Grade crates with consistently larger pieces, receiving a crate with much smaller logs and some greener wood would have been disappointing. We also understand your frustration with the response you received when you contacted us, particularly when you were trying to highlight the difference between the product you received and the imagery shown at the time.
While B Grade crates can vary in size and appearance, we recognise that consistency and clear expectations are important, especially for long-standing customers. We have since updated the product imagery to better reflect the nature of the product, but we're sorry that this wasn't the case when you placed your order earlier in the year.
Your comments regarding the handling of your enquiry have been noted, as we always aim to provide helpful and considerate support. We genuinely value your loyalty over the years and regret that this experience has led you to take your custom elsewhere.
Kind regards,
KM
Quick delivery and good quality as…
Quick delivery and good quality as always. Great price too compared to others
13 de junho de 2026
Resposta da White Horse Energy
Hi Phil,
Thank you for your continued support. We're delighted to hear that you found the delivery quick and that the quality of the wood continues to meet your expectations. It's also great to know that our prices compare favourably with others.
We really appreciate your loyalty and your kind feedback. If you have a moment, we'd be grateful if you could also share your experience on Google using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again, and we look forward to supplying you again soon.
Kind regards,
KM
The wood was at least 3-5 years old and…
The wood was at least 3-5 years old and riddled with woodworm. I could not store it or bring it into the house as I have many wood floors. I have never had a delivery as bad. Now I am stuck with it as I had to move it off the drive to the bottom of the garden and I am expected to bring it all back to kerbside and reload a pallet that has already been taken apart.
12 de junho de 2026
Resposta da White Horse Energy
Hi Tim,
Thank you for your feedback, and we're very sorry to hear about the condition of the wood you received and the inconvenience this has caused. We appreciate how concerning it must have been to discover signs of woodworm, particularly with wooden flooring in your home, and understand why you felt unable to store the logs indoors.
We're also sorry to hear that the arrangements for returning the product have added to your frustration. Having already moved the logs from your driveway to the bottom of the garden, we recognise that being asked to bring everything back to the kerbside and rebuild the pallet is far from ideal.
This is certainly not the experience we aim to provide, and we appreciate you bringing these concerns to our attention. Your comments regarding both the product quality and the practicalities of the collection process have been noted and shared with the team for review.
Kind regards,
KM
Great Service
Great price, delivered earlier than anticipated. Even put the pallet on my drive right by the back gate, above and beyond, well chuffed. Will definitely use again . 5*
9 de junho de 2026
Resposta da White Horse Energy
Hi Ian,
Thank you for the fantastic 5-star review! We're delighted to hear that you were happy with the price and that your order arrived even sooner than expected. It's especially nice to know that the driver was able to position the pallet right by your back gate – we always appreciate hearing when our delivery partners go the extra mile.
We're thrilled that you're "well chuffed" with the experience and look forward to supplying you again in the future.
If you have a moment, we'd really appreciate it if you could also share your feedback on Google using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
Resposta da White Horse Energy
Hi Peter,
Thank you for your review. We're pleased to hear that you found the service efficient. Providing a smooth and reliable experience is something we strive for, so it's great to know we delivered on that for you.
If you have a moment, we'd be grateful if you could also share your feedback on Google using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again.
Kind regards,
KM
- Kiln Dried Ash
- Kiln Dried Ash - Easy to order online and had 5% off which was a nice touch. Prompt delivery and pleased with the Ash.
10 de junho de 2026
Resposta da White Horse Energy
Hi June,
Thank you for taking the time to share your feedback. We're delighted to hear that you found the ordering process straightforward and that the 5% discount was a welcome bonus. It's also great to know that your kiln-dried ash arrived promptly and that you're pleased with the quality.
If you have a moment, we'd really appreciate it if you could also share your experience on Google using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to supplying you again in the future.
Kind regards,
KM
Brilliant Service and product
Brilliant Service and product. Very pleased to have purchased something from this company 😊
9 de junho de 2026
Resposta da White Horse Energy
Hi Nick,
Thank you for your wonderful review and for choosing White Horse Energy. We're delighted to hear that you were pleased with both the product and the service – feedback like yours means a great deal to the team.
If you have a moment, we'd be grateful if you could also share your experience on Google using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
White Horse . Good ride !
I have been getting logs from White Horse for several years. Easy to order and choice is good . No issues with the delivery company who keep in touch for time etc.
8 de junho de 2026
Resposta da White Horse Energy
Dear Adrian,
Thank you for your continued custom over the years and for taking the time to leave your feedback. We're delighted to hear that you find our ordering process straightforward and appreciate the range of products available.
It's also great to know that you've had positive experiences with our delivery partner and that the communication regarding delivery times has been reliable.
We truly value your loyalty and support. If you'd also be happy to leave us a Google review, we would most appreciate it: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
I was given a delivery window of…
I was given a delivery window of 11.16am to 13.16pm the delivery finally turned up at circa 15.00pm so not too pleased. Inspected the consignment and initially thought that it was intact however found one bag damaged at the bottom after removing the cling filmwrap. Was able to salavage most of the bag contents so not a total disaster however the way the pallet was stacked was not very good and could have led to further damage
8 de junho de 2026
Resposta da White Horse Energy
Dear Clive,
Thank you for taking the time to share your feedback. We sincerely apologise that your delivery arrived significantly outside the advised delivery window. We appreciate how frustrating it must have been to wait until mid-afternoon for an order that was expected much earlier.
We're also sorry to hear that you discovered a damaged bag after removing the wrapping and that the pallet stacking was not up to the standard you expected. Whilst we're pleased that you were able to salvage most of the contents, we understand that this does not excuse the inconvenience caused. Your comments regarding the pallet presentation and handling will be passed on to the relevant team for review.
Thank you again for your understanding and for bringing these issues to our attention. If you'd be willing to leave us a Google review, we would most appreciate it: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
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