Fantastic, had Living room, Hallway and Bedroom done, me thinking it would be an all day job was done in 2 and half hours and had a cracking laugh with the fitters, Highly recommend! Cheers!
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Veja o que dizem as avaliações
Amazing from start to finish. Rep was informative and helpful and professional. Explained the turn around times costings from the off so no hidden charges. I was contacted within a week to arrange fit... Ver mais
I am extremely happy with my flooring, such a great company. The whole process from start to finish was made easy for me as someone who struggles with anxiety. My fitter, mani was amazing, respectf... Ver mais
Really happy about the quality of work however the fitters fees are a bit on the higher side £130 to fit a bedroom and hallway with lino while having to remove your old flooring yourself. For comparis... Ver mais
Detalhes da empresa
Escrito pela empresa
We are a Yorkshire based company that pride ourselves in providing our customers with products of the finest quality and an excellent personal service.
Informações de contato
Farnley Park, LS21 2QF, Leeds, Reino Unido
- 03303332360
- marketing@easipaycarpets.co.uk
- www.easipaycarpets.co.uk
4,3
Excelente
4 mil avaliações
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They was very professional at all times…
They was very professional at all times . Did the carpets so quick and left them looking beautiful and the quality was so nice.
I loved the way they keep intouch with me and gave me a correct time for them to be expected. I was totally happy with the service they provided. T
18 de setembro de 2026
Avaliação não solicitada
Resposta da Easipay Carpets Ltd
Thank you for the fantastic feedback! We’re really pleased you’re happy with the service and the finished result. We hope you enjoy your new flooring for years to come.
Great quality flooring very reasonable…
Great quality flooring very reasonable affordable prices agent that came to see me was excellent and very helpful all made easy by being about to afford quality flooring paid on a monthly basis also they save you the hassle of having to find your own fitters everything is done for you including free underlay and door bars easipay carpets is a first class company used them several times and will be again very soon I'd rate these 10/10 I'm one very happy customer
17 de setembro de 2026
Avaliação não solicitada
Resposta da Easipay Carpets Ltd
Thank you so much, Stephen. We’re delighted to hear you’ve had another great experience with us and that the quality, pricing and monthly payment option have worked so well for you. It means a lot that you’ve chosen us several times already — we’ll be very happy to help again soon!
Avoid Avoid they lied about everything
Completely lied about everything that advertised on their website had my deposit and initial payment four months later still waiting for carpet and flooring to be fitted. They cancelled several fitting appointments and try blaming me and wanting to come out at 8:30 in the evening to a terrace house with oap neighbours absolute preposterous…Also blatantly refused to give me a refund due to the so called “ non-refundable” policy which is null and avoid by law under the consumer rights act because they are the ones in breach of contract and they’re legally obligated by law to do so avoid this company as much as you can. You’re most likely lose your money or will have to fight through the courts to get it back, “not”easiy pay take advantage of vulnerable people complete, escalated to trading standards for unfair and unlawful trading practices their own website states later on if things change we can also adjust a payment. We are here to help that is a lie. The only ones they’re interested in helping is themselves and their own back pocket. see you in court.
26 de agosto de 2026
Avaliação não solicitada
Resposta da Easipay Carpets Ltd
We’re sorry to hear that you are unhappy with your experience.
We do, however, disagree with the suggestion that we have failed to uphold our contractual obligations or simply refused to arrange your installation.
As explained to you directly, fitting appointments had previously been cancelled at your request. Subsequently, there were also payment arrears on the account, meaning the agreed payment schedule was not being maintained. This affected our ability to proceed with a further installation date.
We have kept you informed throughout and have explained the reasons for the changes to the fitting arrangements. We remain willing to fulfil the agreement and complete the installation in accordance with the terms agreed, subject to the account being brought up to date.
We have responded to your concerns directly and will continue to deal with the matter through the appropriate channels rather than discuss individual account details publicly.
Polite and friendly kept me well…
Polite and friendly kept me well informed on route. Love the floor done to perfection can't wait to get rest of my flat done
14 de setembro de 2026
Avaliação não solicitada
Resposta da Easipay Carpets Ltd
Thank you, Ashley. We’re so pleased you were kept well informed and that you love your new floor. Hearing it was finished to perfection is wonderful, and we’d love to help with the rest of your flat when you’re ready.
Had Nathan and his partner with us…
Had Nathan and his partner with us today.
Great guys and the work is A1 5*.
Could not recommend any more.
Really happy with service.
11 de setembro de 2026
Avaliação não solicitada
Resposta da Easipay Carpets Ltd
Thank you so much, Gary. We’ll make sure Nathan and his partner hear your lovely feedback. It’s fantastic to know you’re so happy with both the work and the service — A1 and 5 stars is exactly what we love to hear!
Love the carpet would highly recommend 😀
Love the carpet would highly recommend 😀
10 de setembro de 2026
Avaliação não solicitada
Resposta da Easipay Carpets Ltd
Thank you, Julie. We’re delighted that you love your new carpet! Your recommendation means so much to us. 😀
Lovely carpets
Lovely carpets, helpful and friendly staff, reasonable payment options. I would recommend them
10 de setembro de 2026
Avaliação não solicitada
Resposta da Easipay Carpets Ltd
Thank you so much, Chelsea. We’re really pleased you love your carpets and found the team friendly and helpful. It’s lovely to know the payment options worked well for you too. Thank you for recommending us.
Amazing flooring very happy already…
Amazing flooring very happy already want kitchen doing. got told by the man that came to measure to only rip the carpet up not underlay Tom H was amazing and ripped it up for me and fitted flooring perfectly! hope to have him again… don’t get me wrong takes ages for the appointment for them to come fit it!
10 de setembro de 2026
Avaliação não solicitada
Resposta da Easipay Carpets Ltd
Thank you so much, Ellie. We’re delighted to hear you love your new flooring and are already thinking about having the kitchen done too! Tom H will be really pleased to hear your lovely comments, especially that he went the extra mile and got everything sorted for you. We’re sorry you had a longer wait than you would have liked for the fitting appointment, and we really appreciate your patience. We’d love to help with the kitchen when you’re ready.
It was good service quality and spot on
It was good service quality and spot on
9 de setembro de 2026
Avaliação não solicitada
Resposta da Easipay Carpets Ltd
Thank you, Adam. We’re really pleased you were happy with the service and quality. “Spot on” is exactly what we aim for!
Fitter's were very friendly
Fitter's were very friendly. Clean and tidy worker job was done carefully and care. The sales guy also a very friendly and helpful. Time keeeping ace also.
9 de setembro de 2026
Avaliação não solicitada
Resposta da Easipay Carpets Ltd
Thank you so much, Maxine. We’re delighted to hear both the sales visit and fitting went so well. Friendly, helpful, careful, clean and on time — we couldn’t ask for better feedback for the team!
Amazing and straight forward service
Amazing and straight forward service. The fitters were lovely and professional. Did an amazing job
8 de setembro de 2026
Avaliação não solicitada
Resposta da Easipay Carpets Ltd
Thank you, Chanice. We’re so pleased the whole process felt straightforward and that the fitters were lovely and professional. It’s wonderful to hear they did an amazing job for you.
Cowboys …
Absolutely no problems with them taking the money all ran smoothly, until they came to fit the floor and left it damaged , I’ve asked them to fix it and they basically saying I’m lying and I’ve damaged the floor and won’t fix it !! It is what it is attitude isnt very good customer services , I have contacted trading standards today and opened a case with them , I have got to wait a few more weeks to get the omubusman involved!! Theyve just mugged off someone who knows the law and consumers rights !!
Also the sales guy will tell u anything to get a sale , told me I didn’t need to adjust my doors and I was left with no doors on , when I told them they didn’t care !! And told me it wasn’t a fire hazard to have no doors on ( the council will tell u something completely different)
Very unhappy just paid 800 quid for a floor that’s been damaged since the day they did it and they don’t care and accusing me of lying 😡 absolute disgrace 😡 we will see what the omubusman says , there refusal to repair could result in me getting all my money back , which I think is just stupid seeing as there is a slat here they can replace it with 🤦🏻♀️
Thank you for your reply. However, I entirely dispute your findings. I did not cause any accidental damage to the flooring, and it is highly disappointing that your inspection has attempted to shift the blame onto me rather than addressing the clear issues with the installation.Regarding the doors, the issue is directly related to how the flooring was fitted, which has impacted their functionality.As you have stated you are happy to cooperate with third parties, I will now be escalating this matter formally to Trading Standards and the relevant Ombudsman to seek an independent assessment. I welcome the opportunity to have an unbiased third party review your photographic evidence alongside my own.
9 de setembro de 2026
Avaliação não solicitada
Resposta da Easipay Carpets Ltd
We are sorry that you are unhappy with the outcome, however, we would like to clarify the position for anyone reading this review.
Following the concerns raised, we attended the property and carried out a full inspection of the flooring. Having inspected the damage, our findings were that this was accidental damage and not a fault with the flooring installation. We have therefore based our response on the findings of our inspection rather than refusing to address the issue.
We also have photographic evidence of the completed installation taken on 20 August, which forms part of our records.
In relation to the doors, the signed contract clearly confirms the agreed responsibility for door clearances. This is therefore not something we have ignored or refused to deal with; our position is based on the terms of the signed agreement as well as our inspection findings.
We appreciate that the customer is disappointed that our inspection did not reach the conclusion they were hoping for. However, we cannot accept responsibility for damage which our inspection has established was accidental and was not caused by our installation.
We are happy to cooperate fully with Trading Standards, an ombudsman, or any other appropriate third party and provide the relevant documentation and evidence if requested.
Great prices and quality carpets fast…
Great prices and quality carpets fast installation fitters were very professional and friendly highly recommend
7 de setembro de 2026
Avaliação não solicitada
Resposta da Easipay Carpets Ltd
Thank you so much. We’re delighted you were happy with the price, carpet quality and speedy installation. We’ll be sure to pass your comments on to the fitting team too. Thank you for recommending us!
Absolutely amazing very quick and do a…
Absolutely amazing very quick and do a amazing job 👏
7 de setembro de 2026
Avaliação não solicitada
Resposta da Easipay Carpets Ltd
Thank you, Sarah. We’re so pleased you had such a great experience and that the team got everything completed quickly while still doing an amazing job. 👏
Very nice people to deal with
3 de setembro de 2026
Resposta da Easipay Carpets Ltd
Thank you, Gary. We’re really pleased you found us nice and easy to deal with. We appreciate you taking the time to leave us a lovely review.
Worst carpet company.
Worst carpet company.. Please don't by with them, ordered the carpet 3 months ago I am still making payments, still I have yet to see a carpet fitted, I have explained to the company many many time I work 6 days a week and my only day off is a Wednesday, considering I have to take the floor up MYSELF and take it all the the tip you'd think the least they could do is arrange a fitter that can accommodate a full time worker. I have asked for money back and all I get is excuses.. Please save your money and go somewhere else
4 de setembro de 2026
Avaliação não solicitada
Resposta da Easipay Carpets Ltd
We’re sorry to hear that you feel disappointed with the fitting arrangements.
Our fitters work in weekly geographical slots, and while we always do our best to accommodate customers’ availability, unfortunately it is not always possible to allocate a fitter on a specific day of the week due to the location and their existing schedule.
We do appreciate that you work six days a week and have explained that Wednesday is your preferred day. However, our Account Manager was also able to arrange a visit with you on a Monday, so we had hoped there may be some flexibility around availability when arranging the fitting itself.
We have made every effort to accommodate your requirements, but unfortunately we cannot always guarantee a particular fitting day where this does not work with our geographical fitting schedules.
We remain happy to work with you to arrange the earliest suitable fitting date available.
Brilliant tradesman Paul
Brilliant tradesman Paul, decent salesperson Andy, good company, would recommend. Mr Paul Davies, very satisfied customer.
3 de outubro de 2025
Avaliação não solicitada
Resposta da Easipay Carpets Ltd
Thank you so much, Paul. We’re thrilled you had such a positive experience with Andy and Paul. We’ll make sure your kind comments are passed on to them both — it’s fantastic to hear you’re such a satisfied customer.
High quality flooring flexible payment options
I love my flooring and the payment options and plan and overall organisation was impeccable. My account manager visited twice with samples as I changed my mind on colour, and the fitting was quick and scheduled in advance. Couldn’t be happier. Excited to get the upstairs flooring sorted next.
2 de setembro de 2026
Avaliação não solicitada
Resposta da Easipay Carpets Ltd
Thank you so much, Jennifer. We’re delighted you love your flooring and that the whole process was organised and flexible. It’s especially lovely to hear your account manager happily came back with samples when you changed your mind. We look forward to helping with upstairs!
Excellent
Excellent, super easy process and my advisor was so helpful
3 de julho de 2026
Avaliação não solicitada
Resposta da Easipay Carpets Ltd
Thank you, Gemma. We’re so pleased the process was super easy and that your advisor was so helpful. We really appreciate your review.
Flooring never installed, refused refund of monies paid so far
Flooring never installed, but Easipay refuse to refund my payments
I am extremely disappointed with my experience with Easipay Carpets.
I entered into an agreement for flooring to be supplied and installed and have paid £235.56 towards the agreement so far. The flooring has never been installed.
At the point of sale, I was provided with documentation showing a £180 breakdown of installation-related charges, including fitting, removal of the existing flooring and moving my dining table. I was also told that the existing flooring and table could be dealt with by the fitters for the relevant charges.
When the fitter attended, the installation did not go ahead. I was told that the subfloor required further preparation and they refused to remove the existing flooring and refused to move the dining table. I was also not made aware at the point of sale that the condition of the subfloor could prevent installation or that I might subsequently have to arrange and pay for preparation myself.
I was actually willing for the flooring to be installed and offered to accept responsibility for the condition of the floor, but the fitter still refused to proceed.
I subsequently asked Easipay to cancel the agreement and refund the £235.56 I had paid. They refused.
What is particularly concerning is that Easipay's latest response states that the agreement does not contain a separate charge for removal of the existing flooring. I have the original document showing the £180 breakdown of the installation charges, including removal, and will be relying on that documentation in my ongoing dispute.
Easipay themselves acknowledge that the installation has not been completed, yet they are refusing to refund the money I have paid and instead say they remain willing to install the flooring if I bring the subfloor into a suitable condition and bring the payment arrangement up to date.
I do not believe this is simply a case of cancelling an order or paying a restocking fee. I paid towards flooring and its installation, and the installation I contracted for has not been provided.
The matter is now being disputed with my bank and I am also looking at the appropriate consumer protection and dispute-resolution routes.
I would strongly recommend that anyone considering a pay-weekly flooring agreement carefully checks exactly what installation services and charges are included in their written documentation and what happens if installation cannot proceed.
Very disappointing experience and, in my view, very poor handling of a genuine customer dispute.
2 de setembro de 2026
Avaliação não solicitada
Resposta da Easipay Carpets Ltd
We’re sorry to read this review and disappointed that the customer feels they have not received the service expected.
Unfortunately, despite requesting further information from the reviewer, we have not been provided with sufficient details to identify the customer or verify the specific agreement referred to. We therefore cannot comment on the individual circumstances of the case or the figures mentioned in this review.
For clarity, our standard customer agreements include a section confirming that the customer is responsible for ensuring the suitability of the subfloor prior to installation. This is acknowledged by the customer within the agreement, with the relevant confirmation tick box completed at the point of sale. Where a subfloor is found to be unsuitable, our fitter cannot proceed until the necessary preparation has been completed.
Our flooring fitters are fitters and are not a furniture-removal service. Our standard fitting service does not include moving or removing furniture unless this has been specifically agreed as an additional service. Customers are responsible for ensuring the area is suitably prepared and accessible for fitting.
In relation to the £180 installation charge referred to in the review, we would need to see the agreement and documentation being referred to before we can comment on the specific breakdown.
Where flooring has been prepared and dispatched specifically for an installation, a refund would not ordinarily be due simply because the fitting cannot proceed due to the condition or preparation of the subfloor. However, we are always willing to look at alternative ways of resolving matters and, where appropriate, can look at supplying the flooring on a flooring-only basis for the customer to arrange their own installation.
We remain willing to investigate this matter properly, but we need the reviewer to respond to our request for information with their order or agreement details so that we can locate the relevant account and review the circumstances in full.
We aim to deal with all customer disputes fairly and in accordance with the agreement and documentation signed at the point of sale.
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