Easipay Carpets Ltd Avaliações 

Excellent, super easy process and my advisor was so helpful

Flooring never installed, but Easipay refuse to refund my payments

I am extremely disappointed with my experience with Easipay Carpets.

I entered into an agreement for flooring to be supplied and installed and have paid £235.56 towards the agreement so far. The flooring has never been installed.

At the point of sale, I was provided with documentation showing a £180 breakdown of installation-related charges, including fitting, removal of the existing flooring and moving my dining table. I was also told that the existing flooring and table could be dealt with by the fitters for the relevant charges.

When the fitter attended, the installation did not go ahead. I was told that the subfloor required further preparation and they refused to remove the existing flooring and refused to move the dining table. I was also not made aware at the point of sale that the condition of the subfloor could prevent installation or that I might subsequently have to arrange and pay for preparation myself.

I was actually willing for the flooring to be installed and offered to accept responsibility for the condition of the floor, but the fitter still refused to proceed.

I subsequently asked Easipay to cancel the agreement and refund the £235.56 I had paid. They refused.

What is particularly concerning is that Easipay's latest response states that the agreement does not contain a separate charge for removal of the existing flooring. I have the original document showing the £180 breakdown of the installation charges, including removal, and will be relying on that documentation in my ongoing dispute.

Easipay themselves acknowledge that the installation has not been completed, yet they are refusing to refund the money I have paid and instead say they remain willing to install the flooring if I bring the subfloor into a suitable condition and bring the payment arrangement up to date.

I do not believe this is simply a case of cancelling an order or paying a restocking fee. I paid towards flooring and its installation, and the installation I contracted for has not been provided.

The matter is now being disputed with my bank and I am also looking at the appropriate consumer protection and dispute-resolution routes.

I would strongly recommend that anyone considering a pay-weekly flooring agreement carefully checks exactly what installation services and charges are included in their written documentation and what happens if installation cannot proceed.

Very disappointing experience and, in my view, very poor handling of a genuine customer dispute.

Company is excellent great communication throughout the whole process from start to finish. The fitters were excellent as well very professional and great work on the fitting.

The beginning of the process was fine. Had it fitted no problem. But had it down just over a year and beading has started to defect and laminate moving where joined even though floor was level before had flooring down. After complaining and fitters come to investigate, 2 weeks after they have emailed me to say it accidental damage on my part and nothing they can do even though where defects are its not in area where can be touched and damaged by myself or young daughter. And offered a copy of a report.
I might add the fitters who come to investigate absolutely stunk of cannabis. Not professional at all. Will be taking it further. Absolutely disgusting!

Extremely disappointing experience – I currently have neither my flooring nor my money back.

I paid a £500 deposit for flooring and fitting for my living room, hallway and kitchen. The salesperson told me he expected to get me fitted within around a week, so I removed my existing carpet ready for the work.

From that point, dealing with the salesperson was extremely frustrating. He repeatedly promised to come back with full-size samples so I could properly see the flooring I had chosen, but despite weeks of asking, he never brought them. I was repeatedly told fitting dates would be arranged and that he would call me back, but I was continually left chasing for answers.

At one point he told me he would call me back in a few minutes and never did. On other occasions I was told things would be sorted “tomorrow”, only for me to still be left without a fitting date. I was chasing him for weeks after paying my deposit and was becoming increasingly worried about both my money and when, or if, the work was actually going to happen.

I was also verbally told by the salesperson that the flooring I was choosing would be a tile/square-style format rather than long rectangular laminate planks. This was important to me and was part of why I agreed to the purchase.

When the flooring eventually arrived, it was long rectangular plank-style flooring, which was not what I understood I had been told I was buying. The fitter also questioned whether the flooring was correct when he arrived, and I therefore did not allow it to be fitted.

I have kept all of my messages with the salesperson, which show the repeated promises, delays, requests for samples and my constant attempts to get a fitting date. The messages also show that I was trying to get the job completed, rather than simply changing my mind.

Despite the flooring never being fitted and being taken away by the fitters, I have been refused a refund. I have paid £641.51 and currently have neither the flooring nor my money back.

I am now having to pursue the matter through a formal complaint with my bank.

The most disappointing part of this whole experience has been the way I was dealt with by the salesperson. In my experience, I was repeatedly fobbed off with promises and excuses day after day, left chasing for basic information and never given the full-size samples I had been promised.

My advice would be to avoid. If you do decide to use them, make sure absolutely everything you are told by the salesperson is confirmed in writing before paying anything.

My Agreement Number is EC014857.

I have already raised this matter directly with your Customer Services team and have received your final refusal of my £641.51 refund. I have also provided the correspondence between myself and the salesperson, which shows the repeated delays, promises of full-size samples and fitting dates, and my attempts to get the order completed.

I would therefore welcome you reviewing the matter again using my agreement number and addressing the specific concerns raised in my review.

Love my vinyl flooring in the kitchen and downstairs toilet. You made it affordable for me to have new flooring. Thanks to Easipay Carpets. I.ll definitely be back for more flooring when I need it. Thank you.

The company has great selection of flooring at a great price option to pay monthly or fortnightly is a massive help too! Fitters are respectful and professional I would definitely recommend

I was very reluctant at first, but made the phone call. I didnt need to be. From the first meeting to the final product, which are super quality, was an absolute joy. So easy and super friendly staff. Definitely recommend.

Wow what is their to say exceptional customer service Can’t do enough for u from First contact too fitters Don’t walk Run too your phone Will be recommending to family and friends

Excellent work

Easy peasy ... no hassle ..easily applied ... fitters where great guys as well 👏

Really friendly, no pressure to buy, great price and fitted perfect

I was not happy with the fitters they took the piss scratched all my living room door and also took the paint of my walls ..... I think that was piss take so really I ain't happy I will not have those again.. I am very sorry for what they have done to me .....

We’ve had floors about 2 years ago and had no problems but this time has been an actual nightmare we had to wait 2 weeks for initial appointment even though being returning customers we was told we just have to pay the deposit then we can book an appointment but when we rang they told us something else! Then we got booked in the guy ignored us all day didn’t let us know a rough time so my partner had to rush home from work as I was recovering from a surgery at my grans house, the guy came hungover after the World Cup which is fine aslong as you do your best and my floor looks good which was not the case the floor was the worst I’ve ever seen done professionally bumps everywhere missing gaps where the stairs are visible not all the way to the edges so there’s gaps at the side of all the stairs on both sides, white glue all over my black carpet so we rang up to get it amended was told we had to wait 2 weeks for someone else to come out bare in mind we thought it was to be sorted and refitted it was just an inspector who didn’t even need us to tell him what was wrong it was quiet obvious and said it was a mess and they’re going to have to speak to the fitting company as it’s unacceptable to then be told they’re sending the the same guy out who clearly can’t do his job and has already messed my floor up once and we will have to wait another 2 weeks until he’s in the area for the pleasure: so we did that informed them we can’t take anymore time off work and because it’s done wrong can they work with us and give us a rough time or a morning or afternoon appointment so we can work around work which they agreed and then let us down when it came to the day and be told they don’t do that even though it was a good will gesture for everything we’ve had to deal with when this process is meant to be a simple easy process! The floor was that bad they even offered it us at a hugely discounted price which is ridiculous because I’d still have to pay for the floor to be redone so in that case it should be free because I wouldn’t be keeping it! so anyway we waited for that day the office never contacted us with a time like we asked so the guy messaged saying he will be here the time I had to set off for work so we told him this and his reply was that’s the only time we can do so we said ok I then waited until half 2 making me an hour late for work in the for the guy to never show up now 2 weeks after that our other new appointment was set up and now the guys apparently had a car crash on the motorway and it won’t be until bank holidays Monday so in total we’ve paid a quarter of the floor off before it’s even been laid on the floor would’ve been easier and cheaper at this point to just pay it out right honestly don’t waste your money the flooring is ok but the fitter is not gaurenteed and the floor is double the price it would be to just pay out right save yourself the money and the stress of having not floor for months on end I have pictures and proof of the flooring from the day it was fitted but for some reason Trustpilot won’t let me post a picture I think everyone would be shocked if they seen what they expect us to pay £800 for

They came to rectify it again yesterday the 2nd of September and didn’t send the guy with enough materials so we’ve requested a full refund as I’ve taken some legal advice and now know what they’re doing is illegal as a month after isn’t in a timely manor and is a inconvenience I will be requesting a full refund and if my payment is only £580 when we’ve already paid just under £400 upto now you can confirm we only have £180 left to pay? Or are you sure your staff aren’t stupid and aren’t taking the deposit and £155 fitting fee into consideration?

I’m abit confused as it was only from £10 a week when I looked into having Lino so I booked a appointment a man come to my home I ended up paying £70 up front which does not come off your first bill at all like it says that it does, then 3 days later I paid another £70 as it landed on my payment date so that’s £140 before we’ve even started then I had to pay £100 to the fitters so that’s £240 I’ve paid not like £40 up front and it comes out off your first months bill. really I could have used that £240 and just paid for one out right as my living room and all way is tiny so wouldn’t have cost be much. I thought the whole point off paying £10 weekly is for those who can’t afford to buy carpets but it turns out to be a lot dearer then that and no monies come off your first bill. I didn’t get no choice at all to just pay £10 a week. I just think it’s false advertising the “salesman” gets into your home turn on the gift off the gab and talk you into believing you’ve got a great deal but when you think about it afterwards you realise it would have been cheaper to by my own. The Lino should really have cost £250 I’ve paid over the odds at £700 plus £100 to the fitter this needs to be advertised properly too as its hidden I had to dig deep into stuff to see the fitters had to be paid. I just thought it’s a rip off. And off course the sales person is going to pressure us into buying and paying out more money as it’s a good sale for them. I definitely wouldn’t use again

Both sets of people that came to do my vinyl and my laminate was polite and friendly & very quick at doing them, would definitely recommend, company was patient with me since I had to cancel a few times due to circumstances out of my control. Big thank you to those four people that came out!

I am very happy to have come across easipay carpets. I moved properties due to my flatmate/Brother committing suicide and they have been a big help due to struggling times with myself starting fresh. The staff are very polite over the phone and in person and i would highly recommend easipay carpets the good services do not stop there, the people they use for fitting flooring are proffesional, polite and helpful. Would i go any where else No ive just ordered new flooring for hallway and really looking forqard to having it fitted. Overall if i had not come across easipay carpets when i did i would not have been able to get flooring at the time i did and i can not thank all the staff enough as i go through difficult times on grieving and sorting a new home out. Quality of flooring is excellent and payment method is so simple to set up i screen zhot payments and mark them off every month.

Told me they was coming between 10-11am messaged me at 10:17 and cancelled due to van breaking last night after all furniture moved and carpet ripped up now can’t give me an exact date for it to be done could be tomorrow could be end of the week so currently can’t move in 1 bed flat no flooring and I am on my own due to give birth in 2 weeks I have also been told I can’t get a refund for the money I have paid on time every week for the last 6-7 weeks so my only option is to wait with no bed no sofa and barely any access to my kitchen. Honestly shocked the way they are able to do this to people