T W White & Sons Avaliações 

455
•
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Very personal and everything very clear. We bought a new Suzuki S-Cross in August 2026. Whole experience pleasant and not pushy. Daniel helpful and answered all questions. TW White don't have that cor... Ver mais

Avaliado com 5 de um total de 5 estrelas

The staff were all friendly, helpful and efficient. The car we bought was ready for us as promised and presented very well. We had a small issue with the TPMS system (our fault we could not understand... Ver mais

Avaliado com 5 de um total de 5 estrelas

The best dealer servicing experience around as always, Thank you Louise and your team. Exceptional service from all at T W White & Sons. They went above and beyond to ensure my car service (and M... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Staff were polite as always. Service and MOT were carried out in promised time slot and the car got cleaned, which is always a very much appreciated bonus.

Detalhes da empresa

  1. Concessionária de veículos motorizados
  2. também em
  3. Concessionária

Informação fornecida por fontes externas variadas

Mazda, Suzuki New & Used Car sales in Surrey, South London and Kent. New Car Finance and Used Cars plus servicing and maintenance at T W White & Sons


Informações de contato


4,9

Excelente

O TrustScore é 5 de um total de 5

455 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(455)

410 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Another great service from TW White and…

Another great service from TW White and Sons! What is there not to like? Quick and easy booking a service with very polite and courteous staff, and that's after TW White had sent me a reminder - thank you! Next, I am fortunate enough for the lovely Humair to pick up my car on the day of service and return when finished. It's a total game changer.
Car returned fully serviced and gleaming as it was on the day I purchased it. Thank You!

11 de junho de 2026
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Resposta da T W White & Sons

Yvette, we're glad to hear we delivered such a great Mazda servicing experience yet again. Thank you so much for your high rating.

Avaliado com 5 de um total de 5 estrelas

Good experience at Orpington

It seems like a well-run dealership - all interactions were friendly and professional making a smooth transaction. The sales people were helpful and didn't feel pushy at all.

28 de abril de 2026
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Resposta da T W White & Sons

Tim, we're happy you found our Mazda showroom team to be so supportive during your experience here at TW Whites Orpington. We do hope we can be of assistance again in the future.

Avaliado com 5 de um total de 5 estrelas

Always a very friendly welcome

Always a very friendly welcome. My car’s service and MOT was completed with everything explained to me upon collection. My car had been valeted too, which is a really lovely (and very welcome) touch.

11 de junho de 2026
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Resposta da T W White & Sons

We appreciate your positive review about your recent servicing experience with us, thank you.

Avaliado com 3 de um total de 5 estrelas

Did not rectify the fault on the car.

Did not rectify the fault on the car.
Will be going to a different garage next time. This is not the first time this has happened.

11 de junho de 2026
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Resposta da T W White & Sons

Paul, we regret to hear that your experience with us was not a more positive one. However, there does seem to have been some misunderstanding as the car was simply booked in for service and MOT (with time allotted for that). The two faults that were then highlighted by you were looked into and partially resolved during the course of that, but I can see that we did suggest further investigation work as a course of action and that would need booking in with us, and some of that would be UNDER WARRANTY, at NO CHARGE TO YOU. Do get back in touch with our service dept if you wish to pursue this.

Avaliado com 4 de um total de 5 estrelas

Extremely friendly and enthusiastic…

Extremely friendly and enthusiastic sales team. Very thorough handover of car. All together a very pleasant experience

25 de abril de 2026
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Resposta da T W White & Sons

Torquil, we strive to provide a top quality purchasing experience and are pleased to hear that you found it enjoyable, as it should be. We hope you're delighted with your Mazda.

Avaliado com 5 de um total de 5 estrelas

Good service

Good service, fair pricing

11 de junho de 2026
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Resposta da T W White & Sons

Oleh, thank you for your 5 star servicing review.

Avaliado com 5 de um total de 5 estrelas

100% courtesy from the get-go

100% courtesy from the get-go. Work completed in alloted time, at agreed price...no attempt to add some 'fun items' to the work schedule - and not all dealers are capable of this! Absolute customer service...5 star.

11 de junho de 2026
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Resposta da T W White & Sons

Jon, Thank you for your kind words and this wonderful review which we'll be sure to share with the team. We do hope to see you again next year.

Avaliado com 1 de um total de 5 estrelas

Poor professionalism

Poor service bought the lovely mx5. Agreed to have it delivered once the car was prepped and the paint chips done. It was delivered £200 paid. No chips done nothing polished just washed. Was told the chips were done and the rain washed the paint away on the trip down to me. Never had an apology just told to bring it back to them 140 mile round trip and they would do the chips. So what was the point of me paying to have it delivered as they didn't prep the car at all. Should have just taken it on the day I saw it and save myself £200!! No integrity at this franchise
Please note I can categorically say the stone chips were not done. Yes I accepted delivery of the car because I love it. That said you still did not do what we agreed. Obviously I do not want to drive back up to you for it to be rectified. It should be done locally but you wouldn't agree. Such a shame its been a bad buying experience.
No further comments.

10 de junho de 2026
Avaliação não solicitada
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Resposta da T W White & Sons

Rinette,
We are sorry that you weren’t delighted with your purchase from our team as that is always our aim. The prep work that was agreed with you at point of purchase was completed by our team before delivery. And although we spoke with you at point of delivery regarding any concerns, you did not refuse delivery and appeared satisfied with our solution at that point. You have since declined to return the car for further work by us. We do regret that we have not come to an agreeable resolution with you.

Avaliado com 5 de um total de 5 estrelas

Overall perfect

Clear, transparent Smooth, on time and convenient.

28 de maio de 2026
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Resposta da T W White & Sons

Shambhavi, we appreciate your positive review about your recent servicing experience with us, thank you.

Avaliado com 5 de um total de 5 estrelas

Superb service

Superb service. In particular, when I booked the work you quoted the price, when I took in the car you confirmed the price, and when I collected the car that was the price. Thank you.

28 de maio de 2026
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Resposta da T W White & Sons

Charles, we're happy to hear that you had this positive servicing experience with our team and hope we can help again next year.

Avaliado com 5 de um total de 5 estrelas

New car

Harvey was very helpful & friendly. Made the whole process of buying a car very easy.

4 de junho de 2026
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Resposta da T W White & Sons

Rob, we're happy to hear you had a great buying experience with our Weybridge Mazda showroom team and will be sure to pass on your comments.

Avaliado com 5 de um total de 5 estrelas

A wonderful experience

A wonderful experience, friendly, helpful staff that, give you all the options prior to purchasing a new car

4 de junho de 2026
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Resposta da T W White & Sons

Karen, thank you for your kind words and review of our Bookham Mazda showroom team. We're glad we provided such a positive buying experience.

Avaliado com 5 de um total de 5 estrelas

Good Company

Very relaxed, no pressure from employees to look at this or that model. But there to help with queries

4 de maio de 2026
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Resposta da T W White & Sons

Kevin, we're pleased to see you appreciated our Suzuki showroom team's supportive approach whilst purchasing from us. We do hope we can be of assistance again in the future.

Avaliado com 5 de um total de 5 estrelas

What a great company

What a great company, Daniel helped throughout the process made it all easy, found a car I love within my budget, great customer care highly recommend and will use again

4 de junho de 2026
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Resposta da T W White & Sons

Clare, your wonderful feedback and rating alongside your recommendation means a lot to us, so thank you for sharing your experience of our Suzuki showroom team here with others. We look forward to seeing you again.

Avaliado com 5 de um total de 5 estrelas

We are returning customers and would…

We are returning customers and would not go anywhere else. All the staff are polite, helpful and make you feel so welcome the minute you enter the showroom. Fantastic, thank you.

7 de maio de 2026
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Resposta da T W White & Sons

Denise, thank you for sharing your experience of buying from our wonderful Mazda showroom team, and of course we look forward to welcoming you back for future visits to our TW Whites site.

Avaliado com 5 de um total de 5 estrelas

Outstanding Service

The Service received from viewing the car to receiving the keys was totally flawless . The whole process was made so simple by a very good team in the sales department I would I would highly recommend using this company

21 de maio de 2026
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Resposta da T W White & Sons

Paula, your wonderful feedback and rating for our Mazda showroom team means a lot, thank you. We hope to be able to assist you again in the future.

Avaliado com 5 de um total de 5 estrelas

We were supported by Matthew he was…

We were supported by Matthew he was very helpful and informative and was not pushy at all just answered all our questions
He also did a follow up call the next day to check all was ok
There was a small glitch on our side with the registration document in the wrong name but they sorted that very quickly for us

17 de maio de 2026
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Resposta da T W White & Sons

James, we're happy you found our Effingham Suzuki team to be so supportive throughout your buying experience with us. If we can be of further assistance in the future do get in touch.

Avaliado com 5 de um total de 5 estrelas

Whites go Mazda service.

Happy with my Mazda service car ready on time and service plan straight forward with friendly reception staff.

28 de maio de 2026
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Resposta da T W White & Sons

Gerald, we thank you for the positive review and look forward to seeing you again.

Avaliado com 5 de um total de 5 estrelas

Service carried out promptly

Service carried out promptly, staff very polite.

28 de maio de 2026
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Resposta da T W White & Sons

Gerald, we appreciate your positive review about your recent experience with us, thank you.

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