Amazing. The staff at Vets Now Newport were incredible when my rabbit, Wes, who went into Gut Statis following a routine castration. They were friendly, knowledgeable & so professional. All staff ha... Ver mais
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Referral was very efficient.We were at the out of hours surgery within 15 mins of the initial call.Waiting was minimal considering there were a number of pets ahead of us.the vet was very good at calm... Ver mais
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Our 6 yr old Labrador, Chapati received emergency care at Tilehurst on Sat 25 April 26 from 7:20am to about 9pm for a sudden & severe blood related condition. Self transferred to Eastcotts, Sw... Ver mais
We were very happy with both the receptionist and the vet who were both ready to help with our dog when we arrived. Clear instructions on how to find the practice and what was required from ourse... Ver mais
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Detalhes da empresa
Sobre Vets Now
Escrito pela empresa
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Informações de contato
Penguin House, KY11 8SG, Dunfermline, Reino Unido
- 01383 223902
- enquiriesteam@vets-now.com
- www.vets-now.com
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25 mil avaliações
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Resposta da Vets Now
Good morning Leon, we appreciate your kind words regarding our team and services at Vets Now Manchester Hospital . It means a lot to us that you had a positive experience.
Great service all good thanks
All staff very good very helpful and very organised everything went very smoothly a great team at this branch thanks.
30 de março de 2026
Resposta da Vets Now
Good morning Brian, we appreciate you taking the time to share your experience. We're so glad to hear that you found our team at Vets Now Witham was helpful and organised, and that everything went smoothly on your visit.
Efficient and there when needed
Efficient and there when needed, fair emergency pricing and good polite staff.
1 de abril de 2026
Resposta da Vets Now
Hi James, we appreciate you sharing your feedback. We're happy to hear that you found our team at Vets Now Northampton, was efficient, polite, and that you found us to be fairly priced during your recent emergency visit. Thank you.
Shocking bill!
Although the staff were really helpful, we gave them a time that we would arrive. We were left waiting in reception for 20 minutes.
Then to get the bill was absolutely shocking! How can you justify charging £340 for an OOH consult?!?! For that, a painkiller injection and 5 days of painkillers to take home, my bill was £480!
You are way overpriced and I feel that you are taking advantage of a pet owners distress when they need to have their pet, whom they love dearly, examined due to an emergency.
It is actually cheaper to pay for human medical attention.
It causes pet owners a dilemma of whether to take their poorly animal to get checked over, or whether to stay home and possibly leave their pet in pain or distress.
I assume the vet’s trained in this profession because they care about animals, but you, the people that they work for, are causing them embarrassment and probably making them feel like they don’t want to do this as a profession anymore.
You need to think about the owners and how much is really a feasible amount to pay, not think about how much profit you can make to line your own pockets and pay your senior staff their shockingly high wages!
1 de abril de 2026
Resposta da Vets Now
Hi there, I know it can be frustrating having to pay for an unplanned trip to the vets. Much like it is for other out-of-hours services in other industries, It's more expensive to run an out-of-hours pet emergency service than a general daytime practice. We've broken down where our costs go here if you'd like to find out more: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
If you’d like to query your bill or speak to us about anything we’re here for you on enquiriesteam@vets-now.com.
We know how hard it is, also to wait when your pet is unwell. We triage our patients on arrival and keep owners updated; if that wasn't your experience, please let us know.
We had to book in an emsrgency…
We had to book in an emsrgency appointment for our frenchie on a Saturday night who wasn't feeling well and they were very helpful and thanks to fast care he is on the way to recovery.
31 de março de 2026
Resposta da Vets Now
We're happy to hear that we could provide fast assistance during your dog's recent emergency. We're glad our care is helping him recover, and we appreciate your kind words
Good but very expensive
I’m very grateful for the out-of-hours service provided by Vets Now. When my cat was unwell, being able to get an appointment quickly gave me real peace of mind, and the vet we saw was excellent — kind, professional, and clearly knew what they were doing. They took great care of my cat and got the situation sorted, which I really appreciate.
However, I was quite taken aback by the cost. £302 for the appointment felt extremely high, especially on top of the stress of having a poorly pet. I was also surprised to be told there would be an additional charge (around £30+) just to complete an insurance claim form.
When your pet is unwell, you’re effectively backed into a corner and don’t feel you have a choice but to go ahead and pay. It did feel like this situation was being taken advantage of.
Overall, a very good service in terms of care, but the cost side I feel is unfair.
31 de março de 2026
Resposta da Vets Now
Hi Kirsty, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/. With regards to the insurance administration fee that Vets Now charges, the veterinary surgeon is making a professional declaration that, to the best of their knowledge and belief, all information provided on the form is true and complete and that the fees charged are no more than the fees they would normally charge their clients. Completion of the form is more than an act of administration, rather a professional statement, similar to a doctor’s letter for example, which would be required to verify information given to an insurance company. As such, completion of the form attracts a fee.
If you would like to discuss this further then please email customersupport@vets-now.com
£315 just for a consultation fee when…
£315 just for a consultation fee when we know already what the problem is, is extortionate. I understand the £75 medication cost to make the dog vomit but the vet spent a very limited amount of time with us. The total bill for less approximately 45 minutes and of that about 15 minutes of the vets time is totally unreasonable. Regulations need to be put in place!
31 de março de 2026
Resposta da Vets Now
Hi Bridget, thanks for your feedback on the cost of your pet’s care at Vets Now. We appreciate that taking an unplanned trip to an emergency care provider can be frustrating. It’s much more expensive to run an emergency clinic than a regular daytime veterinary practice and our prices do reflect this. For a thorough breakdown and explanation of our pricing policy, feel free to visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
Very efficient
Very efficient, fast service. Was seen straight away and explained the process thoroughly in a caring manner.
29 de março de 2026
Avaliação não solicitada
Resposta da Vets Now
Good morning, we appreciate you sharing your experience. We're happy to hear our service was efficient and the process was explained thoroughly and carefully.
Overall
Staff were lovely, happy to help and full of smiles.
Took really good care of my puppy
31 de março de 2026
Resposta da Vets Now
Hi Ffion, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your puppy. Have a great day.
My experience with Vets Now-Preston
My experience with Vets Now-Preston
Absolutely, excellent service, great support, very friendly.
Rating five stars:🌟 🌟🌟🌟🌟
🤩😍
31 de março de 2026
Resposta da Vets Now
Hi Carmel, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Brilliant so kind and caring and the…
Brilliant so kind and caring and the reception ladies where loverly
30 de março de 2026
Resposta da Vets Now
We appreciate your lovely feedback and are so glad you felt cared for by our kind team. Thank you for sharing.
Very helpful
Very helpful. The vet we saw put our mind at ease when we brought in our injured dog. The dog has made full recovery. Can’t thank them enough .
31 de março de 2026
Resposta da Vets Now
Hi Tracey, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Amazing 👏
We had to bring our cat in on Sunday due to sudden swelling on his face, and the care we received was excellent. The vet who saw us was incredibly kind and gentle with Henley, taking the time to carry out all the necessary checks and clearly explain that it was likely a dental abscess causing the issue. She was reassuring, professional, and genuinely compassionate.
The receptionist was also very friendly and welcoming, which made a stressful situation much easier to handle. We were seen promptly, and the whole team made sure both Henley and us felt supported throughout the visit.
The only downside is the cost, which is unfortunately expected with out-of-hours services, but aside from that, the level of care and attention was outstanding. I would absolutely recommend them for emergency situations.
31 de março de 2026
Resposta da Vets Now
Hi Lauren, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Happy with the care but thought the…
Happy with the care but thought the fee a little expensive
30 de março de 2026
Resposta da Vets Now
Hi Pamela, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
great experience
great experience , smooth , nice people . reassuring calm experience at the emergencey vets
29 de março de 2026
Resposta da Vets Now
Hi Andres, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Vets and staff excellent except was…
Vets and staff excellent except was quoted price on ph before we went and after treatment find out not £213.00 but £450.00 not very nice considering my dog had just had second fit !!!!
30 de março de 2026
Resposta da Vets Now
Hi Alan, we really appreciate you taking the time to leave us a review. Thank you for your feedback about the cost of our service. Generally, it’s a lot more expensive to run an out-of-hours clinic and our costs tend to reflect this. For a thorough breakdown of where our fees and profits go, you can visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
£300 just to step through the door is…
£300 just to step through the door is outrageous. You are just preying on people who have no other options
29 de março de 2026
Resposta da Vets Now
Hi Jo, thanks for your feedback on the cost of your pet’s care at Vets Now. We appreciate that taking an unplanned trip to an emergency care provider can be frustrating. It’s much more expensive to run an emergency clinic than a regular daytime veterinary practice and our prices do reflect this. For a thorough breakdown and explanation of our pricing policy, feel free to visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
Excellent. Took my cat through in emergency
Took my cat through to Peterborough surgery, nurses and assistant were very helpful and very professional. Thank you.
29 de março de 2026
Avaliação não solicitada
Resposta da Vets Now
Hi Adrian, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
The compassion shown to our poorly 15…
The compassion shown to our poorly 15 year old dog from vet was heart felt & genuine made our visit easier to deal with
29 de março de 2026
Resposta da Vets Now
Hi Mrs Patrick, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Vets now were wonderful when I rang in…
Vets now were wonderful when I rang in the night about my cat Albi. They offered plenty of advice and reassurance over the phone and in person when I brought him in a few hours later. They treated him quickly and gave him excellent care - very grateful!
29 de março de 2026
Resposta da Vets Now
Hi Kayleigh, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
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