Fantastic, had Living room, Hallway and Bedroom done, me thinking it would be an all day job was done in 2 and half hours and had a cracking laugh with the fitters, Highly recommend! Cheers!
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Veja o que dizem as avaliações
Amazing from start to finish. Rep was informative and helpful and professional. Explained the turn around times costings from the off so no hidden charges. I was contacted within a week to arrange fit... Ver mais
Hands down the worst experience I’ve ever had with a company. They have failed to show up for my fitting four times, and on one occasion they even provided me with the wrong fitting date. Eac... Ver mais
A empresa respondeu
Really happy about the quality of work however the fitters fees are a bit on the higher side £130 to fit a bedroom and hallway with lino while having to remove your old flooring yourself. For comparis... Ver mais
Detalhes da empresa
Escrito pela empresa
We are a Yorkshire based company that pride ourselves in providing our customers with products of the finest quality and an excellent personal service.
Informações de contato
Farnley Park, LS21 2QF, Leeds, Reino Unido
- 03303332360
- marketing@easipaycarpets.co.uk
- www.easipaycarpets.co.uk
4,3
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very friendly and polite
Very friendly and polite. Once my first payment went through my fit was arranged 💯 recommend the fitter's were very polite and helpful
11 de agosto de 2026
Resposta da Easipay Carpets Ltd
Thank you so much, Debbi. We’re really pleased everything moved quickly once your first payment was made and that the fitters were polite and helpful. Your 100% recommendation means a lot to us.
Lovely carpet..carpet fitter done…
Lovely carpet..carpet fitter done brilliant job
19 de agosto de 2026
Resposta da Easipay Carpets Ltd
Thank you, Karen. We’re delighted you love your new carpet and that the fitter did such a brilliant job. We really appreciate your kind feedback.
Resposta da Easipay Carpets Ltd
Thank you, Charlene. We’re so pleased the carpet fitters were excellent and friendly. We’ll be sure to pass your lovely comments on.
Utterly abysmal
Utterly abysmal. I didn't have fitting straight away, due to health issues within the home. My account was paid in full before I booked fitting. First their fitter arrived with carpet spray adhesive for fitting a lino floor onto concrete. They rushed the job were completed in 40 minutes, & managed to completely massacre the job. I could of trimmed it & done it better myself. Horrendous job many areas of damage hidden by them. He did not get paid & easipay admitted fault & promised to replace the whole lot. Having lost all faith in their 'qualified' fitters, I asked for delivery so I can get a fitter myself that will do it properly. 1st delivery, cancelled by easipay the day of. 2nd time emptying the room & had to cancel my fitter. 2nd delivery fitter tried charging for delivery even though that wasn't the case. Now have to await manager call as no one sees willing to refund my money.
Update 'goodwill' payment eventually accepted as I had truly had enough & no longer wanted anything other than my money back
21 de agosto de 2026
Avaliação não solicitada
Resposta da Easipay Carpets Ltd
We’re very sorry to read that you feel this way about your experience.
We have attempted to obtain further details from you so that we can properly investigate the concerns raised in your review, however, unfortunately, we have not received the information requested. Without the relevant booking or order details, we are unable to identify the specific circumstances described or review what happened in full.
We take feedback of this nature extremely seriously, particularly where concerns have been raised regarding fitting and delivery. We would very much like the opportunity to investigate the matter thoroughly and ensure that any appropriate action is taken.
If you could please provide your order details via Trustpilot’s information request, or contact our customer service team directly with your details, we will be happy to look into this further.
We’re pleased that a goodwill payment was ultimately accepted, but we are disappointed that your overall experience did not meet the standards we aim to provide.
Done nearly all of my house now high…
Done nearly all of my house now high quality carpets polite and friendly service and convenient monthly payment! Wouldn’t go with anyone else now!
11 de agosto de 2026
Avaliação não solicitada
Resposta da Easipay Carpets Ltd
Thank you so much, Sophia. It means the world to hear we’ve now helped with nearly your whole house! We’re delighted you continue to love the quality, friendly service and convenient monthly payments. Thank you for sticking with us.
From the salesman to the 2 lads that…
From the salesman to the 2 lads that fitted the carpet been brilliant can't recommend it enough to friends and neighbors plus definitely come back and get another carpet for elsewhere in the house.
19 de agosto de 2026
Resposta da Easipay Carpets Ltd
Thank you, Natalie. We’re thrilled everyone from the salesman through to the fitting team made such a good impression. Thank you for recommending us to friends and neighbours, and we’d love to help with the next carpet too!
Fitters were very good and…
Fitters were very good and professional.
Left no mess.
Flooring looks great.
20 de agosto de 2026
Avaliação não solicitada
Resposta da Easipay Carpets Ltd
Thank you, Nina. We’re so pleased the fitters were professional, left everything tidy and that your new flooring looks great. We really appreciate your review.
The staff were very friendly and the service excellent
The staff were very friendly, the quality of the carpets good 👍
Good value for the money
Service was excellent 👌 👏
I am going to recommend them to friends and family love ❤️
19 de agosto de 2026
Resposta da Easipay Carpets Ltd
Thank you so much, Alice. We’re delighted you found the staff friendly, the carpets good quality and the service excellent. Your recommendation to friends and family really means a lot to us. ❤️
Always great service carpet looks…
Always great service carpet looks beautiful thankyou
19 de agosto de 2026
Resposta da Easipay Carpets Ltd
Thank you, Ela. We’re so pleased you’ve had another great experience with us and that your carpet looks beautiful. Enjoy your lovely new flooring!
Well..to start I was given the wrong number
Well..to start I was given the wrong number to contact the fitter on the day, I managed to sort that. Then the flooring wasn’t delivered to the fitter on the day, not his fault. The customer service, although understanding, couldn’t give me an update. It’s now day 2 10:10am and apparently the fitter will be with me soon…communication needs to be better between the fitters and EasiPay and the customer. Apparently the fitter told EasiPay his new number a few times…
19 de agosto de 2026
Avaliação não solicitada
Resposta da Easipay Carpets Ltd
Hi,
We’re sorry to hear you were unhappy with your experience.
We have reviewed the order and can confirm that the fitting was completed and the completed work was signed off by the customer at the time. The fitting records also indicate that the work was completed to a satisfactory standard.
Unfortunately, the fitter had changed their contact number and had not advised our office, which meant there was a delay in communication and in us being able to contact them. We apologise for any frustration this may have caused.
We’re pleased to see that the installation was completed and hope you are now enjoying your new flooring.
Kind regards,
Customer Services
1st class
As with 1st time I used easipay carpets,call staff were helpful and polite,Andy who came round to measure up was helpful and explained the process (including price and and fitting.Chris and he's people arrived on time and did fantastic job.
12 de agosto de 2026
Avaliação não solicitada
Resposta da Easipay Carpets Ltd
Thank you so much, Brian. We’re delighted your second experience with us was just as positive as the first. We’ll make sure Andy, Chris and the team hear your lovely feedback. Thank you for continuing to choose Easipay Carpets.
Amazing company
Great workers and top customer service highly recommend and especially June that deals with all of my appointments and picking the right flooring/carpets for my property
19 de agosto de 2026
Avaliação não solicitada
Resposta da Easipay Carpets Ltd
Thank you so much, Safiya. We’re thrilled you’ve had such great service, and we’ll make sure June sees your special mention. It’s wonderful to know she’s been so helpful with your appointments and choosing the right flooring for your home.
Bedroom carpet
Turned up on the time they said, polite, cleaned up the off cuts put in bag and put next to bin. Great job done. Great service, good quality of carpet. Great we can pay weekly or more if we want.
13 de agosto de 2026
Avaliação não solicitada
Resposta da Easipay Carpets Ltd
Thank you, Philip. We’re really pleased everything went smoothly, from arriving on time to fitting and cleaning up afterwards. It’s wonderful to hear you’re happy with the quality and flexibility of the payment plan too.
Excellent service
Excellent service, very quick at getting everything‘s sorted
19 de agosto de 2026
Avaliação não solicitada
Resposta da Easipay Carpets Ltd
Thank you, Keĺlie. We’re delighted you received excellent service and that everything was sorted quickly for you. We really appreciate your review.
The guys who fitted my carpet was…
The guys who fitted my carpet was really fast and professional thank you I am really happy with my carpet
6 de agosto de 2026
Avaliação não solicitada
Resposta da Easipay Carpets Ltd
Thank you, Simon. We’re so pleased the fitting team were fast and professional and, most importantly, that you’re really happy with your new carpet. Enjoy!
100percent recommend!
Very professional, came out for a home visit measured all flooring that I would like.
Came with samples and listened to what I suggested and what i could afford monthly and helped me out
The fitters were very professional too and my carpet is very good quality and came with free underlay too.
Will be using them again for laminate flooring
14 de agosto de 2026
Avaliação não solicitada
Resposta da Easipay Carpets Ltd
Thank you so much, Sinead. We’re delighted the home visit felt helpful and pressure-free and that we could work around a monthly amount that suited you. It’s wonderful to hear you love the quality of your carpet too. We’d be very happy to help with your laminate next!
Great communication from start to…
Great communication from start to finish turned up on time and done a brilliant job no mess or problems good quality and very reasonable price would highly recommend one very happy customer thank you so much x
12 de agosto de 2026
Avaliação não solicitada
Resposta da Easipay Carpets Ltd
Thank you so much, Dorothy. We’re thrilled the communication was great from start to finish and that everything went smoothly on fitting day. Knowing you’re such a happy customer means a lot to us. x
Nice quality carpets and good underlay
Very happy with my carpets, the guys that fitted them were professional and very quick, in all friendly and helpful team, I would definitely recommend this company.
18 de agosto de 2026
Avaliação não solicitada
Resposta da Easipay Carpets Ltd
Thank you, Janet. We’re delighted you’re so happy with your carpets and underlay. It’s lovely to hear the fitters were professional and quick, and that you found the whole team friendly and helpful. Thank you for recommending us.
Couldnt be happier
Couldnt be happier , everything was so easy and everyone i dealt with was very professional and polite . Would 100% recommend .
12 de agosto de 2026
Avaliação não solicitada
Resposta da Easipay Carpets Ltd
Thank you so much, Tasha. “Couldn’t be happier” is exactly what we love to hear! We’re delighted everything was easy and that everyone you dealt with was professional and polite.
Arrived on time got straight on fitting…
Arrived on time got straight on fitting the carpet around my chair lift feet on each stair step they did a fantastic job which couldn't of been easy but these lads over come it and fitted my carpet it looks fantastic with my new decor thanks again to the lads for a great job done many thanks Mr L CONNOR
18 de agosto de 2026
Resposta da Easipay Carpets Ltd
Thank you so much, Lee. We’re really pleased the team could work carefully around your chair lift and still get such a fantastic finish. That sounds like a tricky fitting, so we’ll absolutely pass your praise on to the lads. We hope you love how it all looks with your new décor!
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