I communicated with a staff member; Joe, I believe. He was extremely helpful, reassuring and negotiable in regards to the complex situation that had occurred. He kept me updated with accurate product... Ver mais
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Veja o que dizem as avaliações
Slight delay with the order, but all was resolved after communicating with Joe. Updated me on the issue and provided me with a resolution. Very happy with my phone and the service provided. I would hi... Ver mais
Very happy with my apple watch! After I ordered it, it took a while before it arrived (although it was shipped the day that I ordered it) but all my questions were promptly answered and followed up by... Ver mais
Getracht een telefoon te bestellen. Betaling gedaan. Volgende dag kwam een bericht: "wij versturen morgen uw product, u krijgt een verzendbevestiging". U raadt het al... niks meer gehoord. Klantense... Ver mais
Detalhes da empresa
Escrito pela empresa
Since our establishment in 2010, we have successfully sold over 1 million devices. Our dedication extends beyond mere cost savings; we are equally committed to environmental preservation. Building on our accomplishments, we have expanded our operations to encompass 10 European countries, broadening our reach across the continent. We take great pride in our achievements, and we would like to extend a heartfelt THANK YOU to you and our exceptional colleagues throughout Europe for your unwavering support.
Informações de contato
2nd Floor, 21 Vista Centre, TW4 6JQ, Hounslow, Reino Unido
- 02037735252
- sales@refurb-phone.com
- www.refurb-phone.com
Respondeu a 11% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very happy with my apple watch
Very happy with my apple watch! After I ordered it, it took a while before it arrived (although it was shipped the day that I ordered it) but all my questions were promptly answered and followed up by Rini.
Very Happy Customer
Slight delay with the order, but all was resolved after communicating with Joe. Updated me on the issue and provided me with a resolution. Very happy with my phone and the service provided. I would highly recommend.
Excellence - Top tier
I communicated with a staff member; Joe, I believe. He was extremely helpful, reassuring and negotiable in regards to the complex situation that had occurred. He kept me updated with accurate product analysis and the expected time of arrival, for my delivery. Giving me multiple avenues to work with, I settled with a fair agreement and am a very happy customer as a result. Great job!! & thanks for being patient with me ^.^
Joe was especially helpful would buy…
Joe was especially helpful would buy from these again
FAULTY PHONE
Bought a phone that arrived with a faulty microphone and restarts randomly at will. so disappointed especially during the time of the year when I need a phone to organise myself business wise. I doubt if this company took time to check this phone before selling it .
Fantastic Customer Service
My iPad wasn’t working after using for several weeks, after lots of emails and the fantastic help received from the Customer Service team I was able to send it back and after a short while they contacted me to say it was all working and that they had already sent back. I received it today and is working. The customer service support I received really was exceptional, I have never had this with other companies so I would really highly recommend Refurb Phone Sales
Ik was een beetje sceptisch vanwege de…
Ik was een beetje sceptisch vanwege de onduidelijkheid online, en toch wat negatieve reviews, maar heb een erg soepel proces gehad, snel geleverd en gewoon zoals geadverteerd (iPad pro).
Alles war sehr gut!
Assistenza pari a zero
Assistenza pari a zero. Mi hanno inviato la prima volta il cellulare non funzionante perchè non funzionava la rete dati con sim. Sostituito e reinviato un cellulare con schermo rotto. Faccio notare che avevo scelto un samsung s20 ottime condizioni. Mi rispondono che non è in garanzia e mi danno 3 opzioni: ripararlo a prezzo speciale di 107 euro, riaverlo senza costi aggiuntivi oppure smaltirlo da parte loro. Questo cellulare è arrivato rotto e mi dovrei accollare la spesa di riparazione? ma siamo veramente allo sbando. Ho richiesto la spedizione e per me sono in lista nera.

Resposta de Refurb Phone
I received a defective Samsung Galaxy…
I received a defective Samsung Galaxy Watch and returned it within 14 days, as allowed by EU consumer law. Instead of offering a refund, the company blamed me for the damage without proper evidence – just a photo and vague claims. Communication was slow, and after over a month of waiting, they only offered a discounted replacement. Extremely disappointing service. Be careful before ordering here.

Resposta de Refurb Phone
A huge let down!!
I ordered a refurbished I phone 11 for my child as a birthday present it said 1-2 business days for delivery, great that would work perfectly I could pay through klana which helps the cost side of things.
I sent an email on the morning of day 2 asking where my phone was as I was eagerly waiting for the dispatch email and I’d heard nothing on the morning of the second day bearing in mind the 1-2 days at around 1530 I received an email apologising for the delay. Ok I thought then I received another email saying the phone wasn’t even ready for dispatch then I received another email telling me the phone had failed the quality control,
I started to become frustrated at this point as I wanted this phone within the boldly advertised 1-2 days! The next email read we have it in green and can send it to you today meaning I’d get it Monday/Tuesday. I replied that was not what I wanted or ordered please cancel my order.
Needless to say they closed for the weekend (not my complaint) and today being Monday I received an email to ask if I wanted the green phone I declined this as I’ve already been to a phone shop to resolve the issue myself.
The fact that that hadn’t even had the phone advertised ready to dispatch within the clearly advertised 1-2 days caused me no end of inconvenience then the Gaul to try and palm me off with something I didn’t want just astonishes me. If they’d just be honest it would save the me the customer from a tonne of hassle!!
My request for a refund has been honoured their one saving grace! Give them a swerve and go to the high street!!
I’m waiting for 4 weeks now
I’m waiting for 4 weeks now. No package had arrived for now
gute Qualität schnellere Lieferung
Product zou worden opgehaald worden…
Product zou worden opgehaald worden door GSL ivm. Retour wegens niet voldoen aan verwachting.
Nog steeds niet gebeurd.
Delivery took longer than expected to be…
Phone took longer than expected to be delivered. Phone came with screen protector fitted but the protector was interfering with the finger print function. Ordered phone in Good condition which it mainly was but when I removed the screen protector there was several marks on the screen and one very deep scratch. Phone works well but I'm disappointed with the screen damage been hidden.
Good.
Bought apple watch. The watch was like new. Did not two sizes for the sport band like it should. But did get a QC charging brick. Good prices.
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