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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I communicated with a staff member; Joe, I believe. He was extremely helpful, reassuring and negotiable in regards to the complex situation that had occurred. He kept me updated with accurate product... Ver mais

Avaliado com 5 de um total de 5 estrelas

Slight delay with the order, but all was resolved after communicating with Joe. Updated me on the issue and provided me with a resolution. Very happy with my phone and the service provided. I would hi... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very happy with my apple watch! After I ordered it, it took a while before it arrived (although it was shipped the day that I ordered it) but all my questions were promptly answered and followed up by... Ver mais

Avaliado com 2 de um total de 5 estrelas

Getracht een telefoon te bestellen. Betaling gedaan. Volgende dag kwam een bericht: "wij versturen morgen uw product, u krijgt een verzendbevestiging". U raadt het al... niks meer gehoord. Klantense... Ver mais

Detalhes da empresa

  1. Loja de Celulares

Escrito pela empresa

Since our establishment in 2010, we have successfully sold over 1 million devices. Our dedication extends beyond mere cost savings; we are equally committed to environmental preservation. Building on our accomplishments, we have expanded our operations to encompass 10 European countries, broadening our reach across the continent. We take great pride in our achievements, and we would like to extend a heartfelt THANK YOU to you and our exceptional colleagues throughout Europe for your unwavering support.


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 11% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Very happy with my apple watch

Very happy with my apple watch! After I ordered it, it took a while before it arrived (although it was shipped the day that I ordered it) but all my questions were promptly answered and followed up by Rini.

13 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very Happy Customer

Slight delay with the order, but all was resolved after communicating with Joe. Updated me on the issue and provided me with a resolution. Very happy with my phone and the service provided. I would highly recommend.

10 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellence - Top tier

I communicated with a staff member; Joe, I believe. He was extremely helpful, reassuring and negotiable in regards to the complex situation that had occurred. He kept me updated with accurate product analysis and the expected time of arrival, for my delivery. Giving me multiple avenues to work with, I settled with a fair agreement and am a very happy customer as a result. Great job!! & thanks for being patient with me ^.^

6 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

FAULTY PHONE

Bought a phone that arrived with a faulty microphone and restarts randomly at will. so disappointed especially during the time of the year when I need a phone to organise myself business wise. I doubt if this company took time to check this phone before selling it .

24 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic Customer Service

My iPad wasn’t working after using for several weeks, after lots of emails and the fantastic help received from the Customer Service team I was able to send it back and after a short while they contacted me to say it was all working and that they had already sent back. I received it today and is working. The customer service support I received really was exceptional, I have never had this with other companies so I would really highly recommend Refurb Phone Sales

22 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Assistenza pari a zero

Assistenza pari a zero. Mi hanno inviato la prima volta il cellulare non funzionante perchè non funzionava la rete dati con sim. Sostituito e reinviato un cellulare con schermo rotto. Faccio notare che avevo scelto un samsung s20 ottime condizioni. Mi rispondono che non è in garanzia e mi danno 3 opzioni: ripararlo a prezzo speciale di 107 euro, riaverlo senza costi aggiuntivi oppure smaltirlo da parte loro. Questo cellulare è arrivato rotto e mi dovrei accollare la spesa di riparazione? ma siamo veramente allo sbando. Ho richiesto la spedizione e per me sono in lista nera.

11 de setembro de 2025
Avaliação não solicitada
logotipo da Refurb Phone

Resposta de Refurb Phone

Salve,

Grazie per il suo messaggio e per aver condiviso le sue preoccupazioni. Ci dispiace molto per la sua esperienza e comprendiamo appieno la sua frustrazione.

Per approfondire ulteriormente la questione e assisterla adeguatamente, potrebbe fornirci il numero dell'ordine e qualsiasi dettaglio correlato (come il marketplace/piattaforma da cui ha effettuato l'ordine)? Questo ci aiuterà a esaminare il caso e a gestirlo correttamente.

Ci scusiamo sinceramente per l'inconveniente causato e apprezziamo la sua pazienza mentre effettuiamo le dovute verifiche.

Cordiali saluti,
Rini

Avaliado com 1 de um total de 5 estrelas

I received a defective Samsung Galaxy…

I received a defective Samsung Galaxy Watch and returned it within 14 days, as allowed by EU consumer law. Instead of offering a refund, the company blamed me for the damage without proper evidence – just a photo and vague claims. Communication was slow, and after over a month of waiting, they only offered a discounted replacement. Extremely disappointing service. Be careful before ordering here.

1 de agosto de 2025
Avaliação não solicitada
logotipo da Refurb Phone

Resposta de Refurb Phone

Hello,

Thank you for reaching out to us, and we're truly sorry to hear about your experience.

We take all concerns seriously and would like to investigate this matter thoroughly. Could you please provide your order number so we can review the case in detail and get back to you with a proper resolution?

We appreciate your patience and hope to resolve this for you as soon as possible.

Kind regards,

Avaliado com 1 de um total de 5 estrelas

A huge let down!!

I ordered a refurbished I phone 11 for my child as a birthday present it said 1-2 business days for delivery, great that would work perfectly I could pay through klana which helps the cost side of things.

I sent an email on the morning of day 2 asking where my phone was as I was eagerly waiting for the dispatch email and I’d heard nothing on the morning of the second day bearing in mind the 1-2 days at around 1530 I received an email apologising for the delay. Ok I thought then I received another email saying the phone wasn’t even ready for dispatch then I received another email telling me the phone had failed the quality control,

I started to become frustrated at this point as I wanted this phone within the boldly advertised 1-2 days! The next email read we have it in green and can send it to you today meaning I’d get it Monday/Tuesday. I replied that was not what I wanted or ordered please cancel my order.

Needless to say they closed for the weekend (not my complaint) and today being Monday I received an email to ask if I wanted the green phone I declined this as I’ve already been to a phone shop to resolve the issue myself.

The fact that that hadn’t even had the phone advertised ready to dispatch within the clearly advertised 1-2 days caused me no end of inconvenience then the Gaul to try and palm me off with something I didn’t want just astonishes me. If they’d just be honest it would save the me the customer from a tonne of hassle!!

My request for a refund has been honoured their one saving grace! Give them a swerve and go to the high street!!

10 de julho de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Delivery took longer than expected to be…

Phone took longer than expected to be delivered. Phone came with screen protector fitted but the protector was interfering with the finger print function. Ordered phone in Good condition which it mainly was but when I removed the screen protector there was several marks on the screen and one very deep scratch. Phone works well but I'm disappointed with the screen damage been hidden.

23 de maio de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Good.

Bought apple watch. The watch was like new. Did not two sizes for the sport band like it should. But did get a QC charging brick. Good prices.

29 de maio de 2025

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