Vets Now Avaliações 25.024

Can't fault the care friendliness and help. But all the Vets fees plus vat £385.22p are way too much, and all the medication cost was just £7.52p total bill £392.72p 😥

Like any urgent visit to a vet with a much loved pet our visit was traumatic and at 4am . However, the care and support was amazing, the vet we saw was fantastic, she was amazing with George, she was clearly very capable and acted very promptly ensuring the pain George was experiencing was dealt with promptly and effectively. The vet conducted a very thorough examination and carefully explained everything to us as she went along, she was very informative and gave good practical sound advice. Prior to us leaving she advised that she would feed back to our own vets in the morning and advised us to see them without delay the next day. Sadly I did not think to take her name as I would like to have been able to mention her individually, Thank you, thank you so much for turning a massive trauma for us into a manageable situation and for giving out little man a comfortable night until further management could be arranged the next day.

The vets were so kind and made my dog better - even though my regular vet said they couldn’t find anything wrong!!
She couldn’t hardly breathe when we took her to you and you put her straight into an oxygen tent - thank you so much
Anna

You guys saved our little cats life, a very emotional experience handled with professionalism and care with a happy ending.

Prompt friendly service took great care pf my dog 5star treatment 🫰

Very efficient service. Got an appointment straight away and the vet was so knowledgeable & lovely, completely out my mind at rest with my dog.

My cat was rushed in late Saturday night on the bank holiday weekend with a very high temperature. She was instantly whisked away to the back for assessment when we arrived. Despite the situation, there was no panic from any of the staff, just calm, collected professionalism. The vets we saw/spoke with throughout her stay were incredibly patient, compassionate, and knowledgeable. It made leaving my very poorly cat behind a little easier knowing she was in incredibly safe hands. I was kept updated every step of the way and any new costs were run past me for consent before going ahead and adding to the insurance billing. From initial contact with the VetsNow contact centre (I think it was Scott I spoke with?) to arrival at the centre and then eventual discharge three days later, I cannot fault VetsNow at all. The staff and service were incredible. Obviously, being an emergency vets, the costs are a little higher than my regular vet but VetsNow are working directly with my insurers for reimbursement and I just had to leave a deposit. Happy to report, my cat is now on the mend at home following ongoing treatment with her regular vet. She wouldn't be here now if it wasn't for the quick action of the team at VetsNow and I will be forever grateful to them for saving her life.

I took my cat there in emergency because of looking poorly and hissing while touching. My cat is very friendly and never gets any irritation or scratches or hissing while touching. I thought he may have some pain or injury. But after the full examination the vet staff told me they can’t find anything wrong but he has high fever and maybe bacterial infections. So given antibiotics and just one dose of painkillers and charged me £457 including the insurance claim charge. While the staff asked me do you want us to do the insurance? I didn’t know that will cost me and she didn’t explain it. This was my first time claiming insurance. Then they asked me to take it to my own vet next day so from there they have found out my cat had a fight few days ago and got injured and infected around the neck scratches and bites on the back. They have to treat him with different antibiotics and given enough painkillers. So I really disappointed why the emergency vet can’t find out. I trusted them.

Seen rapidly i was the at 8.15
Went through treatment in detail

Excellent service. Full check of my dog and very good explanation of problem. Full guidance on how to look after her and next steps.

Unfortunately we had to have our pet put to sleep over the bank holiday due to a long term illness. The lack of compassion from the vet was very distressing in an already difficult time. Would not recommend.

Edited to add that when I wrote a more detailed email I was advised this couldn’t be accepted until my husband confirmed it was ok for me to advise them of poor practise, apparently this was due to GDPR. Once confirming this, I haven’t received any response, or indication of a timeframe for one. I also went to pick up my ashes today and as this was a PDSA shared site, found it difficult to retrieve, despite being advised to collect any time. Awful experience.

My kitten got ill on bank hol monday so my usual vets were closed. Suzannah at the herne bay emergency vet was fantastic and Mullet is now on the mend 🤞

Fantastic people, great quick help for our dog

Polite and efficient, nice vet, had it been an obvious problem, like a wound, or a cat or dog, the treatment would have been fine. As it was the ferret was made comfortable until I could get him to my own vet where the diagnosis was confirmed and exploratory surgery proved the prolapsed bladder to be accompanied by heart failure.
I have no issue with out of hours vets but my heart sinks when it comes to my ferrets because knowledge is so limited.

We visited the vet on Bank Holiday Monday, the vet that attended to our dog Alfie was amazing. Our dog has been attacked by another dog and has severe injuries. Thank you so much for your empathy, support and caring nature with our dog and us
I would highly recommend
Thank you

Emergency veterinary appointment, which was organised within minutes and the service from the team was excellent.

Bit of a journey when you have an emergency but couldn’t have wished for a better experience. Seen quickly and bet explained everything simply to us.

Was fantastic saving my Jacz life I can’t thank them eniugh

The staff were great. We were seen very quickly.